Welcome to the world of El Paso Electric Cooperative. Whether you are a new customer or a long-time member, we are here to assist you with all your energy needs. In this article, we will discuss the various services offered by El Paso Electric Cooperative, such as start/stop service, billing and payment options, power outage map, and how to contact us. Our goal is to provide you with a comprehensive guide, so you can have a hassle-free experience with your electricity provider. We understand the importance of reliable and efficient service, and we want to ensure that you have all the information you need to make the most out of your partnership with us. So, let's dive in and explore the world of El Paso Electric Cooperative together.
What is El Paso Electric Cooperative?
El Paso Electric Cooperative, also known as EPE, is a publicly owned electric utility company that serves the El Paso, Texas and Las Cruces, New Mexico areas. Founded in 1901, EPE has been providing reliable and affordable electric services to its customers for over a century. As a cooperative, EPE is owned by its members, which includes individual homeowners, businesses, and government entities.
EPE's main business is the generation, distribution, and sale of electricity to its customers. The company owns and operates power plants, transmission and distribution lines, as well as substations to deliver electricity to homes and businesses. EPE also offers a variety of energy efficiency programs and renewable energy options to its customers.
Service Coverage Area
EPE provides electricity to over 410,000 customers across a 10,000 square mile service area. This includes the cities of El Paso and Las Cruces, as well as surrounding communities in West Texas and Southern New Mexico. The company has a diverse mix of residential, commercial, and industrial customers, making it an integral part of the region's economy.
Located At
EPE's headquarters is located in downtown El Paso at 100 N. Stanton Street. The company also has several offices and facilities throughout its service area for customers to make payments, report outages, and receive assistance with their electric service.
Phone Number and Contact Information
For general inquiries and customer service, EPE can be contacted at 1-800-592-1634. Customers can also reach the company through its website or social media pages. EPE has a dedicated customer service team that is available 24/7 to assist customers with any questions or concerns.
Website URL
EPE's website is www.epelectric.com, where customers can find information about billing and payment options, energy efficiency programs, and the latest company news and updates. The website also has a customer portal for customers to manage their accounts, view their energy usage, and report outages.
El Paso Electric Cooperative is a vital energy provider in the El Paso and Las Cruces areas. With a long history of serving its customers and commitment to providing reliable and affordable electricity, EPE is an essential part of the community. Through its various services and programs, the company continues to innovate and adapt to meet the changing needs of its customers and the growing demand for clean energy. If you are a resident or business owner in the EPE service area, be sure to explore the website and take advantage of the various resources and services offered by this reputable electric cooperative.
How to Start/Stop Service
If you live in the El Paso area and are in need of electricity services, the El Paso Electric Cooperative has you covered. They offer convenient ways to start and stop your service, as well as various billing and payment options. In case of a power outage, they also have a power outage map to keep you updated. If you have any additional questions, their customer service team is always available through various contact methods.Starting Service:
To start your service with the El Paso Electric Cooperative, you have the option to either do it online or in person. To start service online, you will need to have your social security number, contact information, and your new address. You can visit their website and follow the instructions to start your service. If you prefer to do it in person, you can visit one of their customer service centers and speak to a representative. They will assist you in setting up your account and starting your service.Stopping Service:
If you need to stop your service with the El Paso Electric Cooperative, you can also do it online or in person. To stop your service online, you will need to log into your account and click the option to stop your service. Follow the instructions on the screen to complete the process. If you prefer to do it in person, you can visit one of their customer service centers and speak to a representative. They will assist you in closing your account and stopping your service.Billing and Payment Options:
The El Paso Electric Cooperative offers various billing and payment options to make it convenient for their customers. You can choose to receive your bill by mail, email, or view it online. They also offer automatic payments, where your bill will be automatically deducted from your bank account. You can also make payments in person at a customer service center, by phone, or mail in a check.Power Outage Map:
In case of a power outage, the El Paso Electric Cooperative has a power outage map available on their website. This map will show any current outages and give an estimated time of when power will be restored. It is important to note that if you experience a power outage, you should report it to the El Paso Electric Cooperative so they can address the issue.FAQs
Q: How long does it take to start or stop service with the El Paso Electric Cooperative?A: The process is usually completed within one business day.
Q: What do I need to provide when starting or stopping service?
A: You will need to provide your social security number, contact information, and address.
Q: Can I view my bill online?
A: Yes, you can choose to receive your bill by mail, email, or view it online.
Q: How can I make a payment?
A: You can make payments in person at a customer service center, by phone, or mail in a check. They also offer automatic payments.
Q: What should I do in case of a power outage?
A: You can check the power outage map on their website for updates and report the outage to the El Paso Electric Cooperative.
the El Paso Electric Cooperative offers convenient ways to start and stop service, various billing and payment options, a power outage map, and a helpful customer service team. They strive to make the process as smooth as possible for their customers. If you have any additional questions, you can refer to their FAQs section on their website or contact them directly.
Power Outage Map
One of the most useful tools provided by El Paso Electric Cooperative is the Power Outage Map. This interactive map allows customers to easily view any current outages in their area, as well as report an outage and learn about the power restoration process.
How to View the Power Outage Map
To access the Power Outage Map, simply visit the El Paso Electric Cooperative website and click on the "Outage Center" tab. From there, click on "View Outage Map". This will take you to an interactive map that shows any current outages in the service area. You can also search for a specific address using the search bar.
Report an Outage
If you are experiencing a power outage and it is not shown on the Power Outage Map, you can report it by clicking on "Report an Outage" on the Outage Center page. This will take you to a form where you can enter your contact information, address, and details about the outage. You can also choose to receive updates on the restoration process via text or email.
Learn About the Power Restoration Process
The Power Outage Map also provides valuable information about the power restoration process. By clicking on any outage on the map, you can see the estimated restoration time and the cause of the outage. Additionally, there is a "FAQ" section that answers common questions about power outages and the restoration process.
Tips:
- Check the Power Outage Map before reporting an outage, as it may already be listed
- If your power is out, turn off all appliances to avoid power surges when it comes back on
- Have an emergency kit ready with flashlights, batteries, and non-perishable food in case of a prolonged outage
the Power Outage Map provided by El Paso Electric Cooperative is a valuable resource for customers. Its interactive features make it easy to view and report outages, as well as stay informed about the power restoration process. Be sure to bookmark the map for easy access in case of any future outages!
Billing & Payment Options
As a member of the El Paso Electric Cooperative, you have access to a variety of billing and payment options to make managing your account easier and more convenient. Whether you prefer traditional paper bills or the convenience of online payments, there is an option for everyone. Let's take a closer look at the different billing and payment options available to you.Traditional Paper Bills
If you prefer to receive a paper bill in the mail, the El Paso Electric Cooperative offers a traditional billing option. You will receive a monthly statement that includes a breakdown of your electricity usage and any applicable charges. The bill can be paid through mail, in person at one of our payment locations, or through your bank's online bill pay system.
Online Payments
For those who prefer the convenience of online payments, the El Paso Electric Cooperative offers an online billing and payment system. Through this option, you can view your statement, make a payment, and even set up automatic payments for a hassle-free experience. The online system also allows you to track your energy usage and compare it to previous months to better manage your electricity consumption.
Auto Pay
Setting up auto pay through the El Paso Electric Cooperative's online system is a great way to ensure that your bill is always paid on time. With this option, your bill will be automatically deducted from your bank account or credit card each month, eliminating the need for you to remember to make a payment. This is especially helpful for those with busy schedules who may forget to pay their bill on time.
Pay by Phone
If you prefer to pay your bill over the phone, the El Paso Electric Cooperative also offers a pay-by-phone option. Simply call our toll-free number and follow the prompts to make a payment using your credit or debit card. Keep in mind that there may be a service fee associated with using this option.
Budget Billing
For those on a budget, the El Paso Electric Cooperative offers a budget billing option. This allows you to pay the same amount each month, making it easier to manage your finances. Your monthly bill will be calculated based on your average energy usage over the past 12 months, ensuring that you don't have any surprises when it comes to your electricity bill.
Additional Payment Options
In addition to the options mentioned above, the El Paso Electric Cooperative also offers several other payment options such as walk-in payments at various authorized locations, payment kiosks, and even payment through third-party apps like MoneyGram and Western Union. These options provide even more flexibility and convenience for members to make their payments.
the El Paso Electric Cooperative offers a variety of billing and payment options to ensure that managing your account is as easy and convenient as possible. From traditional paper bills to online payments and even budget billing, there is an option for every member. With these options, you can focus on using electricity without having to worry about how you will pay your bill. For more information, please visit our website or contact us directly.
Contact Us
If you have any questions or concerns regarding your electric service with El Paso Electric Cooperative, our customer service team is available to assist you. You can reach us through various channels, including phone, email, and social media.Phone: You can call our customer service number at 1-800-592-1634. Our representatives are available Monday through Friday from 8:00 am to 5:00 pm to answer any questions or address any issues you may have.
Email: You can also email us at customerservice@epelectric.com. Our team will respond to your inquiry within 24 hours.
Social Media: You can also connect with us on our social media platforms, including Facebook and Twitter, for any questions or updates about our services.
In addition to contacting us, we also have a comprehensive FAQ section on our website that may address any questions or concerns you may have. Simply go to our website and click on the "FAQs" tab to access this section. You can also use our website to get in touch with us through our "Contact Us" form.
If you need to report a power outage, you can also do so through our website. We have a power outage map that shows the current status of any outages in our service area. This map is updated in real-time, providing you with the most accurate information on any power outages.
We understand that unexpected situations can arise, and you may need to start or stop your electric service with us. You can easily request to start or stop your service through our website. Simply go to the "Start/Stop Service" tab and fill out the necessary information. Our team will process your request as soon as possible.
When it comes to billing and payment options, we offer a variety of convenient methods for our customers. You can choose to receive your bill through email or traditional mail. We also offer automatic bill payment options, where your bill will be automatically deducted from your bank account each month. You can also make payments through our website, by phone, or in person at one of our payment locations.
If you have any concerns about your bill, we encourage you to reach out to our customer service team. They can help you understand your bill and provide you with solutions if you are having difficulty paying. We also offer payment assistance programs for eligible customers who may need additional support.
At El Paso Electric Cooperative, we strive to provide excellent customer service to our valued customers. We are dedicated to meeting your electric needs and ensuring your satisfaction. If you have any questions, please do not hesitate to contact us. We are here to help and are committed to serving our community.
Frequently Asked Questions (FAQ)
Here are some common questions about the services offered by El Paso Electric Cooperative:
Q: How do I start or stop my service?A: To start or stop your service with El Paso Electric Cooperative, you can either call their customer service line at 1-800-592-1634 or visit their website and fill out the online form. If you are moving, make sure to give them at least two business days notice to ensure that your service is either activated or discontinued on the day you request.
Q: What are my billing and payment options?A: El Paso Electric Cooperative offers several convenient options for paying your bill, including online payments, automatic bank drafts, credit card payments, and payment by mail. You can also choose to receive your bill through the mail or through email. If you have any questions about your bill, you can contact their customer service line for assistance.
Q: How do I report a power outage?A: If your power goes out, you can report it using the El Paso Electric Cooperative Power Outage Map. This map is available on their website and can also be accessed through their mobile app. The map will show you any current outages in your area and provide estimated restoration times. You can also report an outage by calling their customer service line.
Q: How can I contact El Paso Electric Cooperative?A: You can contact El Paso Electric Cooperative by calling their customer service line at 1-800-592-1634. They are available 24/7 for customer inquiries and emergencies. You can also visit their website to find specific contact information for different departments or to fill out an online contact form.
El Paso Electric Cooperative strives to provide their customers with reliable and affordable energy services. They are committed to providing excellent customer service and offer a variety of options for starting or stopping service, paying your bill, and reporting power outages. If you have any further questions or concerns, do not hesitate to contact their customer service team for assistance.
1. How can I start or stop my electric service with El Paso Electric Cooperative?
In order to start or stop your electric service with El Paso Electric Cooperative, you can follow the simple steps outlined on their website. First, you will need to fill out an online application form, which can be accessed on their website under the "Start/Stop Service" section. This form will require you to provide personal information such as your name, address, and contact details. Once your application is submitted, you will need to pay a one-time connection fee and provide a copy of your government-issued ID. To stop your service, you will need to fill out a similar online form and pay a final bill. For more information or assistance, you can contact El Paso Electric Cooperative through their website or by phone. It is important to keep in mind that all requested documentation and fees must be submitted at least two business days prior to the desired start or stop date.
2. What are my billing and payment options with El Paso Electric Cooperative?
Customers of El Paso Electric Cooperative have several convenient billing and payment options to choose from. The most popular option is the online portal, where customers can easily view and pay their bills, set up automatic payments, and track their energy usage. There is also a mobile app available for download, making it even easier to manage payments on-the-go.
For those who prefer traditional methods, El Paso Electric Cooperative also offers the option to pay via mail or in person at one of their offices. Customers can also set up payment arrangements if needed.
Additionally, customers can enroll in budget billing, which spreads out the cost of their energy usage evenly throughout the year, making it easier to budget for. Another option is the prepaid meter program, where customers can pay for their energy usage in advance.
El Paso Electric Cooperative also offers various payment assistance programs for qualifying customers, such as the Low Income Home Energy Assistance Program (LIHEAP) and the Neighbor-to-Neighbor Fund.
In summary, El Paso Electric Cooperative provides a range of billing and payment options to meet the needs and preferences of their customers.3. Is there a power outage map available to track outages in my area?
Yes, there is a power outage map available to track outages in your area. To access the map, simply go to the El Paso Electric Cooperative website and click on the "Power Outage Map" tab. This will take you to a page where you can view a real-time map of current power outages in the area. The map is color-coded, with areas in red indicating a large outage and areas in yellow indicating a smaller outage. You can click on specific areas to get more information, such as estimated restoration times and the cause of the outage. This map is a helpful tool for staying informed about power outages in your area and planning accordingly.
4. How can I contact El Paso Electric Cooperative for further assistance or questions?
If you have any further questions or need assistance, you can contact El Paso Electric Cooperative through various ways:
1. Phone: You can call their customer service line at 1-800-592-1634 from Monday to Friday between 8:00am to 5:00pm. A customer service representative will be available to assist you with any inquiries or concerns you may have.2. Email: You can also email your questions to customerservice@epelectric.com and they will respond as soon as possible.3. Live Chat: On their website, you can find a live chat option where you can directly communicate with a customer service representative for immediate assistance.4. Social Media: El Paso Electric Cooperative is also active on social media platforms such as Facebook and Twitter. You can reach out to them through these platforms and they will respond to your queries.With these various options, you can easily contact El Paso Electric Cooperative for any further assistance or questions you may have. They are dedicated to providing excellent customer service and ensuring that all your concerns are addressed promptly.
5. Are there any specific requirements or documents needed to start or stop service with El Paso Electric Cooperative?
To start or stop service with El Paso Electric Cooperative, there are specific requirements and documents that may be needed. For starting service, customers will need to provide a valid government-issued ID, such as a driver's license or passport, as well as proof of residence or ownership of the property, such as a rental or purchase agreement. Customers may also need to pay a deposit or provide a letter of credit from a previous utility provider. For stopping service, customers will need to provide a request in writing, along with the date they would like the service to be disconnected. Additionally, customers may need to settle any outstanding balances or pay a final bill before service can be terminated.
El Paso Electric Cooperative offers various options for starting and stopping service, as well as for billing and payments. Customers can easily manage their accounts through the company's online portal or by contacting customer service. Additionally, the power outage map is a helpful tool for tracking and reporting outages. If you have any questions or concerns, please do not hesitate to contact us. We are committed to providing reliable and affordable electricity to our community. So, whether you are a new or existing customer, we are here to assist you in any way we can. Thank you for choosing El Paso Electric Cooperative. Together, we can power a brighter future for our region.
