Atlantic City Electric (AC Electric) is a well-known provider of energy services in the Atlantic City area. From powering homes and businesses to ensuring a reliable source of electricity, AC Electric plays a vital role in our daily lives. However, many of us may not be fully aware of the various services and resources that AC Electric offers to its customers. That's why in this article, we will take a closer look at the start/stop service, billing and payment options, power outage map, and how to contact AC Electric. By the end of this article, you will have a better understanding of the different services provided by AC Electric and how you can utilize them to your advantage. So, let's dive in and discover what AC Electric has to offer.
What is Atlantic City Electric (AC Electric)?
Atlantic City Electric, also known as AC Electric, is a regional energy company that provides electricity service to southern New Jersey. They are a subsidiary of Exelon Corporation, one of the largest energy providers in the United States. AC Electric has been in operation for over 100 years and is dedicated to providing reliable and affordable electricity to their customers.
Service Coverage Area
AC Electric serves approximately 560,000 customers across an 2,700 square mile service territory in southern New Jersey. Their service area includes Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington, Camden, and Ocean counties. They also provide energy to the Atlantic City International Airport and the Atlantic City Convention Center.
Located At
The headquarters of Atlantic City Electric is located at 800 Atlantic Avenue, Mays Landing, New Jersey. They also have several customer service centers located throughout their service territory where customers can make payments, report outages, and receive assistance with their accounts.
Phone Number and Contact Information
Customers can contact Atlantic City Electric by calling 1-800-642-3780 for general inquiries. For emergencies, such as power outages or downed power lines, customers should call 1-800-833-7476. Alternatively, customers can reach out to AC Electric through their website or social media channels.
Website URL
The official website of AC Electric is www.atlanticcityelectric.com. Here, customers can access their account, pay their bills, view their usage, and report outages. The website also has information about energy-saving tips, programs, and services offered by AC Electric.
Services Offered
In addition to residential and commercial electricity service, AC Electric offers a variety of programs and services to help customers save energy and money. This includes energy efficiency programs, such as rebates for energy-efficient appliances and lighting, as well as energy assistance programs for eligible low-income customers.
Billing and Payment Options
AC Electric offers several convenient and flexible payment options for their customers. This includes autopay, where the bill amount is automatically deducted from the customer's bank account each month, as well as online bill pay and payment through the AC Electric mobile app. Customers can also make payments in person at one of their customer service centers or through the mail.
Power Outage Map
In the event of a power outage, customers can check the AC Electric outage map on their website to see if their area is affected. The map provides real-time updates on the status of outages and estimated restoration times. Customers can also report outages through the website or by calling the outage hotline.
Contact Us
AC Electric has a dedicated customer service team that is available to assist customers with any questions or concerns. Customers can reach out to them through the contact form on their website, email, or through social media. They also have a customer service hotline that operates 24/7 for emergencies and general inquiries.
Atlantic City Electric (AC Electric) is a reliable and customer-focused energy company that has been serving southern New Jersey for over a century. With their various services and programs, they strive to provide affordable and efficient energy to their customers while also promoting sustainability and energy conservation.
How to Start/Stop Service with Atlantic City Electric
If you are moving to a new location within the Atlantic City Electric service area or need to stop service for any reason, there are several options available to you. Follow these steps to ensure a smooth transition with your service.
Starting Service
If you are moving to a new location within the Atlantic City Electric service area, you will need to start service at your new address. Here are some possible ways to start your service:
- Online: You can start service online by visiting the Atlantic City Electric website and filling out the appropriate forms. You will need to provide your new address, move-in date, and contact information.
- By phone: You can call Atlantic City Electric's customer service line at 1-800-642-3780 to start your service. Be sure to have your new address and move-in date ready when you call.
- In person: You can also visit an Atlantic City Electric office in person to start your service. Be sure to bring a valid form of identification and proof of your new address.
After you have started your service, you will need to set up a billing and payment plan. Atlantic City Electric offers several options for billing and payment, including online payment, auto pay, and budget billing. See the section on Billing and Payment Options for more information.
Stopping Service
If you need to stop your service for any reason, such as moving out of the Atlantic City Electric service area or switching to a different energy provider, follow these steps:
- Online: You can stop your service online by visiting the Atlantic City Electric website and filling out the appropriate forms. You will need to provide your current address, move-out date, and contact information.
- By phone: You can call Atlantic City Electric's customer service line at 1-800-642-3780 to stop your service. Be sure to have your current address and move-out date ready when you call.
- In person: You can also visit an Atlantic City Electric office in person to stop your service. Be sure to bring a valid form of identification and proof of your current address.
Make sure to pay any outstanding balances on your account before stopping your service. If you have any questions or concerns, you can contact Atlantic City Electric's customer service team for assistance.
FAQs
Here are some frequently asked questions about starting and stopping service with Atlantic City Electric:
Q: Do I need to be present at my new address to start service?
A: If your new address is currently receiving Atlantic City Electric service, you do not need to be present. However, if a new service line needs to be installed, you may need to be present.
Q: How long does it take for service to start?
A: Service requests are typically processed within 2 business days, but may take longer during peak seasons.
Q: Can I start/stop service on weekends or holidays?
A: Yes, you can start/stop service on weekends and holidays, but the processing time may be longer.
Q: How can I pay my bill?
A: Atlantic City Electric offers several options for bill payment, including online payment, auto pay, and budget billing. See the section on Billing and Payment Options for more information.
Q: Do I need to notify Atlantic City Electric if I am moving within their service area?
A: Yes, you will need to notify Atlantic City Electric of your move so they can transfer your service to your new address.
Billing and Payment Options
Atlantic City Electric offers several options for billing and payment, including online payment, auto pay, and budget billing. Here are some details about each option:
Online Payment: You can pay your bill online through Atlantic City Electric's website. You will need to create an account and provide your payment information.
Auto Pay: With this option, your bill will be automatically deducted from your bank account or credit card each month. This is a convenient and hassle-free way to pay your bill.
Budget Billing: This option allows you to spread out your energy costs evenly throughout the year, making it easier to budget for your monthly bill.
If you have any questions about billing or payment, you can contact Atlantic City Electric's customer service team for assistance.
Contact Us
If you have any questions or concerns about starting/stopping service, billing and payment options, or any other issues related to Atlantic City Electric, you can contact their customer service team in the following ways:
- Phone: 1-800-642-3780
- Email: You can email Atlantic City Electric through their website.
- In person: You can visit an Atlantic City Electric office during business hours.
It is important to keep Atlantic City Electric informed of any changes to your service to ensure a smooth transition. By following these steps and utilizing the available resources, you can easily start or stop service with Atlantic City Electric.
Power Outage Map
To stay informed about power outages in your area, Atlantic City Electric offers a helpful Power Outage Map on their website. Viewing this map is easy, simply follow these steps:1. Visit the Atlantic City Electric website and click on the "Power Outage Map" link located at the top of the homepage.
2. Once on the Power Outage Map page, you will see a map of the Atlantic City Electric service territory. The map will display any reported outages in green, yellow, or red circles. Green circles represent outages affecting less than 5 customers, yellow circles represent outages affecting 6-50 customers, and red circles represent outages affecting more than 50 customers.
3. You can zoom in to see more specific locations and zoom out to see a larger area.
4. Clicking on a green, yellow, or red circle will bring up a message box that contains detailed information about the outage, such as the number of customers affected, the cause of the outage, and the estimated restoration time.
5. You can also search for a specific address by typing it into the search bar located above the map. This will show you if there are any outages in that area.
If your power is out and you do not see your address on the map, it is important to report the outage. To report an outage, follow these steps:
1. Click on the "Report Outage" button located below the map.
2. A new page will open, prompting you to login to your Atlantic City Electric account or create a new account.
3. Once you are logged in, you will see a form where you can report your outage. You will need to provide your account number, phone number, and the type of outage you are experiencing (complete outage, partial outage, dim/flickering lights). You can also choose to receive updates on your outage via text or email.
Atlantic City Electric is committed to restoring power as quickly and safely as possible. Here are three important things to know about the power restoration process:
1. Crews are dispatched to restore power immediately after an outage is reported. However, the time it takes to restore power can vary depending on the cause of the outage and the location.
2. In some cases, crews may need to access private property to make repairs. If so, they will knock on your door and request permission to enter. If you are not home, they will leave a door hanger with their contact information.
3. Once power is restored in your area, it is important to check your circuit breakers and reset them if necessary. If your power is still out, report the outage again to ensure that Atlantic City Electric is aware of your continued outage.
In the event of a power outage, here are some helpful tips to keep in mind:
- Unplug major appliances and electronics to prevent damage from potential power surges.
- Use flashlights or battery-operated lanterns for light, rather than candles, which can be a fire hazard.
- Keep refrigerator and freezer doors closed to maintain the cold temperature and preserve your food.
- If using a generator, be sure it is installed and used properly. Never connect a generator directly to your home's wiring.
The Power Outage Map is a valuable resource provided by Atlantic City Electric to help keep you informed during outages. With the simple steps outlined above, you can easily view the map, report an outage, and learn about the power restoration process. Remember to stay safe and report any outages to ensure that power is restored as quickly as possible.
Billing & Payment Options
Atlantic City Electric (AC Electric) offers a variety of billing and payment options to make it convenient for customers to manage their electric service. The company understands that each customer's needs are different, which is why they have diverse payment options to choose from.
Online Bill Payment
Customers can pay their bills conveniently and securely using AC Electric's online bill payment system. This service is available 24/7 and can be accessed from any computer or mobile device with an internet connection. Customers can make one-time payments or set up auto-pay for their bills, ensuring that they never miss a payment.
Automatic Bank Draft
Another convenient option for paying bills is through automatic bank draft. Customers can set up a recurring payment schedule, where their bills will be deducted automatically from their designated bank account on the due date. This option saves customers time and effort as they don't have to remember to make payments each month.
Budget Billing
AC Electric offers budget billing to help customers manage their monthly electricity bills. With budget billing, the company will average the customer's energy usage over the past 12 months and bill them an equal amount each month. This way, customers can avoid the seasonal fluctuations in their electricity bills and have a more predictable payment each month.
Payment Locations
For customers who prefer to pay in person, AC Electric has various payment locations throughout their service area. These locations include authorized agents, customer service centers, and payment kiosks. Customers can also pay their bills at select retail locations, including grocery stores, pharmacies, and convenience stores.
Pay by Phone
AC Electric offers a pay-by-phone option where customers can call the company's automated system to pay their bills using a credit/debit card or electronic check. This service is available 24/7 and provides customers with a quick and convenient way to make payments.
Paperless Billing
Customers who prefer to go paperless can sign up for AC Electric's paperless billing service. This option allows customers to receive their bills electronically via email, eliminating the need for paper bills. Customers can also view their billing history and make payments online through their account.
Energy Assistance Programs
For customers who need help paying their electricity bills, AC Electric offers various energy assistance programs. These programs assist low-income and senior customers in managing their energy costs. Customers can contact the company's customer service team to learn more about these programs and how to qualify for them.
Late Payment Assistance
AC Electric understands that customers may face financial difficulties at times, which is why they offer late payment assistance. Customers who are struggling to pay their bills can contact the company to discuss payment arrangements or extensions. This option helps customers avoid disconnection of their service and additional fees.
Invoice Options
Customers can also choose their preferred invoice delivery method, whether it's through email, traditional mail, or both. This option allows customers to receive their bills in a way that is most convenient for them.
AC Electric provides customers with a range of billing and payment options to make it easy and convenient for them to manage their electricity service. From online bill payment to energy assistance programs, the company strives to meet the diverse needs of its customers. Customers can also contact the company's customer service team for any billing inquiries or to discuss payment options. With these options in place, customers can have peace of mind knowing that their electricity bills are being managed efficiently and effectively.
Contact Us
As a customer of Atlantic City Electric (AC Electric), it is important to know how to get in touch with the utility company for any inquiries, concerns, or issues that may arise. AC Electric offers various channels through which customers can contact them, making it easier to reach out for assistance. Here are some ways to get in touch with AC Electric:Customer Service
AC Electric has a dedicated customer service team that is available to assist customers with their concerns. Customers can call the customer service hotline, which is available 24/7 for any inquiries related to billing, payments, start/stop service, or any other general concerns. The customer service representatives are well-trained and knowledgeable, and they strive to provide prompt and efficient service to all customers.
Online Services
AC Electric also provides online services for customers who prefer to manage their accounts digitally. Customers can access their account information, view and pay bills, report outages, and contact customer service through the company's website. The website also has a frequently asked questions (FAQ) section, which may provide answers to common inquiries or concerns.
Social Media
With the rise of social media platforms, AC Electric has also utilized these channels to connect with customers. The company has active accounts on various social media platforms such as Facebook, Twitter, and Instagram. Customers can follow these accounts to stay updated on any service disruptions, promotions, or other important announcements. They can also send direct messages to the company's social media accounts for quick assistance.
Power Outage Map
In case of a power outage, customers can check the AC Electric website for the power outage map. This feature allows customers to view any current outages in their area and estimated restoration times. The map also provides information on the cause of the outage and the number of affected customers. This feature helps customers plan accordingly and stay informed during power outages.
Customers can also contact AC Electric through traditional mail. The company's mailing address can be found on their website, and customers can send correspondence or payments through the postal service. However, this may not be the most efficient way to contact the company, as it may take longer to receive a response.
AC Electric offers various channels for customers to contact them, making it easier to connect and get assistance when needed. Whether it's through the customer service hotline, online services, social media, or mail, AC Electric strives to provide prompt and efficient service to all its customers. By knowing how to contact the company, customers can have peace of mind knowing that assistance is just a phone call or click away.
Frequently Asked Questions (FAQ) - Atlantic City Electric
Here are some common questions and answers about Atlantic City Electric, including information about starting and stopping service, billing and payment options, power outages, and how to contact the company.
Q: How do I start or stop service with AC Electric?A: To start service with Atlantic City Electric, you can do so online or by calling their customer service line at 1-800-642-3780. You will need to provide your name, address, contact information, and desired start date for service. To stop service, you can also do so online or by calling the customer service line.
Q: What are the payment options for my AC Electric bill?A: Atlantic City Electric offers a variety of payment options for their customers. You can pay your bill online through their website, through their mobile app, by mail, or in person at an authorized payment location. You can also set up automatic payments through your bank account or credit/debit card.
Q: What should I do if I experience a power outage?A: If you experience a power outage, you should first check your circuit breaker to make sure the issue is not within your home. If the problem is not with your breaker, you can report the outage to Atlantic City Electric by calling their outage line at 1-800-833-7476 or by using their online outage map.
Q: How can I view my billing and payment history?A: You can view your billing and payment history by setting up an online account with Atlantic City Electric. Through this account, you can view past bills, make payments, and track your energy usage.
Q: How can I contact Atlantic City Electric for further assistance?A: If you have any further questions or concerns, you can contact Atlantic City Electric's customer service line at 1-800-642-3780. You can also reach out to them through their website or social media channels.
Q: Is there a way to track power outages in my area?A: Yes, Atlantic City Electric offers a power outage map through their website where you can view current outages in your area, as well as estimated restoration times. This map is updated in real-time and is a helpful tool for staying informed during power outages.
Q: What should I do if I smell gas?A: If you smell gas, leave the area immediately and call Atlantic City Electric's gas line at 1-800-427-5325. Do not use any electrical devices or open flames while in the area.
Q: How can I save energy and lower my electric bill?A: Atlantic City Electric offers various energy-saving programs and tips for customers to help lower their electric bills. You can enroll in programs such as Budget Billing, where your monthly bill is averaged out throughout the year, or the Energy Wise Rewards Program, where you can earn bill credits for reducing your energy usage during peak demand times.
Q: How can I report a streetlight outage?A: If you notice a streetlight that is out or malfunctioning, you can report it to Atlantic City Electric through their website or by calling their customer service line. They will send a crew to repair the light as soon as possible.
These are just a few of the frequently asked questions about Atlantic City Electric and their services. If you have any further inquiries, you can visit their website or contact their customer service team for assistance.
1. How do I start or stop service with Atlantic City Electric?
To start or stop service with Atlantic City Electric, you can follow these steps:
Starting Service:1. Visit the Atlantic City Electric website.
2. Log into your account or create a new account if you do not have one.
3. Click on the "Start Service" option.
4. Fill out the required information, such as your name, address, and requested start date.
5. Click "Submit" to complete the request.
Stopping Service:1. Visit the Atlantic City Electric website.
2. Log into your account or create a new account if you do not have one.
3. Click on the "Stop Service" option.
4. Fill out the required information, such as your name, address, and requested stop date.
5. Click "Submit" to complete the request.
If you have any issues or questions, you can also contact Atlantic City Electric's customer service department for assistance.
2. What are the different billing and payment options available?
There are a variety of billing and payment options available for customers of Atlantic City Electric (AC Electric). These options are designed to provide convenience and flexibility for customers when it comes to managing their electricity payments and bills.
1. Online Bill Pay: Customers can sign up for an online account and pay their bills electronically through AC Electric's website. This option allows for quick and easy payments from the comfort of your own home.2. Automatic Bill Payment: Customers can set up automatic payments where their bills are automatically deducted from their bank account or credit card on a specific date each month.
3. Pay by Phone: Customers can make payments over the phone by calling the designated number for AC Electric's customer service.
4. Mail-in Payments: Customers can also make payments through traditional mail by sending a check or money order to the address provided on their bill.
5. In-Person Payments: AC Electric has several authorized payment centers where customers can make in-person payments using cash, check, or money order.
6. Budget Billing: This option allows customers to pay a consistent amount each month based on their average annual usage, making it easier to budget for electricity payments.
7. Energy Assistance Programs: AC Electric offers assistance programs for customers who are unable to pay their bills in full, including LIHEAP and PAGE.
AC Electric offers a range of billing and payment options to accommodate the varying preferences and needs of their customers. It is important for customers to explore their options and choose the one that works best for them.
3. Is there a power outage map where I can check for updates or report an outage?
Yes, Atlantic City Electric offers a power outage map on their official website where customers can check for updates or report an outage. To access this map, simply go to the AC Electric homepage and click on the "My Account" tab. From there, select "Power Outage Map" and you will be directed to a map of the service area with icons representing current outages. Customers can click on the icons to get more information about the outage, such as the cause and estimated restoration time. Additionally, there is an option to report an outage by clicking on the "Report an Outage" button on the map. This provides a quick and convenient way for customers to stay informed about power outages in their area.
4. How can I contact Atlantic City Electric if I have a question or concern?
How can I contact Atlantic City Electric if I have a question or concern?If you have a question or concern regarding your Atlantic City Electric service, there are several ways to contact the company for assistance. Whether you have a billing inquiry, need to report a power outage, or have a general question, Atlantic City Electric offers multiple channels for customer support.
You can reach Atlantic City Electric's customer service team by phone at 1-800-642-3780. This line is available 24/7 for immediate assistance. You can also send an email to customerservice@atlanticcityelectric.com or fill out a contact form on their website.
If you prefer to speak with someone in person, you can visit one of Atlantic City Electric's customer service centers. Their locations can be found on their website, along with their operating hours.
For up-to-date information on power outages in your area, you can check the power outage map on Atlantic City Electric's website. This map is regularly updated and provides estimated restoration times for outages.
In addition, Atlantic City Electric is active on social media and can be reached through their Facebook and Twitter pages.
No matter which method you choose, Atlantic City Electric is committed to providing prompt and reliable customer service to address any questions or concerns you may have.
5. Are there any specific requirements or fees for starting or stopping service with Atlantic City Electric?
Customers who wish to start or stop service with Atlantic City Electric must meet certain requirements and may be subject to fees. For new service requests, customers may be required to provide a valid identification, such as a driver's license or passport, and proof of residency, such as a lease agreement or utility bill. Additionally, customers may be required to pay a security deposit if they have no previous credit history with Atlantic City Electric. Fees may vary depending on the type of service requested and the customer's credit history.
To stop service, customers must contact Atlantic City Electric at least one business day before the desired stop date. The company may require customers to return any equipment or meter readings before the service can be terminated. Customers are also responsible for paying any outstanding balances and fees before service can be stopped.
Billing and payment options are available to make it convenient for customers to pay their electricity bills. These options include online bill payment, automatic bank draft, mail-in payments, and in-person payments at authorized locations. Customers can also enroll in budget billing, which allows them to make predictable payments each month based on their average energy usage.
In the event of a power outage, customers can use Atlantic City Electric's online outage map to stay updated on the status of their service and estimated restoration times. Customers can also report an outage by calling the company's 24/7 customer service line. For any other inquiries or concerns, customers can contact Atlantic City Electric through their website or by phone.
For additional information or assistance with starting or stopping your AC Electric service, managing your billing and payments, or reporting a power outage, please refer to the following resources:
- For instructions on how to start or stop your service, as well as information on setting up automatic payments, managing your account, and more, please visit the AC Electric website or call their customer service line at 1-800-642-3780.
- To view and pay your bill online, enroll in paperless billing, or set up a payment plan, log into your account on the AC Electric website or use their Quick Bill Pay option.
- In the event of a power outage, AC Electric provides a real-time outage map on their website to help you stay informed about any interruptions in your area. You can also report an outage online or by calling 1-800-833-7476.
- If you have any additional questions or concerns, you can reach out to AC Electric through their online contact form or by calling their customer service line. They are available 24/7 to assist you.
Thank you for choosing AC Electric. We are committed to providing reliable, safe, and affordable electricity to our customers.
