Nashville Electric Service (NES) has been serving the Nashville community for over 80 years, providing reliable and affordable electricity to its customers. As the city's population rapidly grows, it's crucial for residents and businesses to have access to the necessary resources and information from their electric service provider. In this article, we will guide you through NES' start/stop service process, discuss billing and payment options, and provide helpful tips for reporting and monitoring power outages. Whether you're a new resident or a longtime customer, understanding these essential services is crucial for a seamless and hassle-free experience with NES.
What is Nashville Electric Service Cooperative?
Nashville Electric Service Cooperative, also known as NES, is the main provider of electricity for residents and businesses in the Nashville, Tennessee area. NES is a locally-owned and operated electric distribution company that has been serving the community since 1939. It is one of the largest public electricity distributors in the country, with over 370,000 customers in the Nashville area.
Service Coverage Area
NES provides electricity to the city of Nashville and parts of seven surrounding counties, including Cheatham, Davidson, Robertson, Rutherford, Sumner, Williamson, and Wilson. The company has a total service area of over 700 square miles, making it the main provider of electricity for a large portion of Middle Tennessee.
Located At
NES is headquartered in Nashville, Tennessee at 1214 Church Street. This is where customers can visit in person to start or stop their service, pay their bills, or report any power outages. The company also has several satellite offices located throughout its service area for customers' convenience.
Phone Number, Contact Information & Website URL
Customers can reach NES by phone at 615-736-6900. The company also offers a toll-free number at 1-888-736-6900 for customers outside of the Nashville area. For customers who prefer to contact NES online, the company's website, www.nespower.com, has a variety of options. Customers can start or stop service, pay their bill, report an outage, and find answers to frequently asked questions on the website.
Billing & Payment Options
NES offers a variety of billing and payment options to make it convenient for customers to manage their accounts. Customers can choose to receive their bills electronically or through the mail, and they can pay their bills online, by phone, by mail, or in person at one of the company's offices. NES also offers a budget billing plan for customers who want to spread their electricity costs evenly throughout the year.
Power Outage Map
NES has a power outage map on its website that displays current outages in the service area. Customers can check the map to see if there is a known outage in their area, and they can also report an outage through the website or by phone. NES works diligently to restore power as quickly and safely as possible during outages.
Contact Us
For any other inquiries or concerns, customers can contact NES through their website, by phone, or by visiting one of their offices. The company also has a customer service team available to assist customers with any questions or issues they may have.
Nashville Electric Service Cooperative is a reliable and efficient provider of electricity for the Nashville community. With its various payment options, easy online access, and responsive customer service, NES strives to make managing electricity needs as convenient as possible for its customers.
How to Start/Stop Service with Nashville Electric Service Cooperative
Starting and stopping electric service with Nashville Electric Service Cooperative (NES) is a simple and straightforward process. NES offers various options for customers to start or stop their service, including online and in-person methods. Below are the steps and ways to start or stop your service with NES.
Starting Service
If you are moving into a new home or apartment and need to start electric service with NES, you have the following options:
- Online: You can start your service online through NES's website. You will need to click on the "Start Service" button and fill out the required information, including your name, address, and move-in date. You can also choose your preferred start date for service.
- In-person: You can also visit one of NES's customer service centers to start your service in-person. You will need to bring a valid government-issued ID, such as a driver's license or passport, and proof of occupancy, such as a lease or purchase agreement.
- Phone: Alternatively, you can call NES's customer service hotline at 1-800-367-6338 to start your service over the phone. You will need to provide the same information as you would for the online and in-person options.
Stopping Service
If you are moving out of your current residence and need to stop your electric service with NES, you have the following options:
- Online: You can stop your service online through NES's website. You will need to click on the "Stop Service" button and fill out the required information, including your name, address, and move-out date.
- In-person: You can also visit one of NES's customer service centers to stop your service in-person. You will need to bring a valid government-issued ID, such as a driver's license or passport.
- Phone: You can call NES's customer service hotline at 1-800-367-6338 to stop your service over the phone. You will need to provide the same information as you would for the online and in-person options.
FAQs about Starting/Stopping Service with NES
Here are some frequently asked questions about starting and stopping service with Nashville Electric Service Cooperative:
Q: What information do I need to provide in order to start or stop service?A: To start or stop your service with NES, you will need to provide your name, address, and move-in/move-out date. For in-person transactions, you will also need to bring a valid government-issued ID and proof of occupancy.
Q: Is there a fee for starting or stopping service?
A: There is a $20 charge for starting or stopping service with NES. This fee will be included on your first bill for new service or final bill for stopped service.
Q: How far in advance can I schedule my service start or stop date?
A: You can schedule your service start or stop date up to 60 days in advance.
Q: Can I transfer my service to a new address?
A: Yes, you can transfer your service to a new address within NES's service area. You will need to provide your new address and move-in date to schedule the transfer of service.
Contact NES
If you have any further questions or need assistance with starting or stopping your service, you can reach out to NES through the following channels:
- Customer Service Hotline: 1-800-367-6338
- Customer Service Centers: Visit one of NES's customer service centers located throughout Nashville.
- Website: Visit NES's website at www.nespower.com and utilize their online contact form.
- Social Media: Connect with NES on social media platforms such as Facebook and Twitter.
With these easy steps and various options, starting or stopping service with Nashville Electric Service Cooperative is a hassle-free process. If you have any further questions or need assistance, do not hesitate to contact NES's customer service team.
Power Outage Map
At Nashville Electric Service Cooperative, we understand the inconvenience and frustration that comes with a power outage. That's why we have created a user-friendly power outage map to keep our customers informed and updated about any outages in their area. Here's how you can access and use our power outage map:
How to View the Power Outage Map:
Step 1: Visit the Nashville Electric Service Cooperative website.
Step 2: Click on the "Outages" tab on the navigation bar.
Step 3: Select "Power Outage Map" from the drop-down menu.
Step 4: The map will display all current power outages in the Nashville area.
Step 5: To view specific details about an outage, click on the outage icon on the map.
Report an Outage:
In case of a power outage, we encourage our customers to report it to us as soon as possible. Here's how you can report an outage:
Step 1: Call our customer service line at 1-800-850-4782.
Step 2: Provide the automated system with your account number or phone number associated with the account.
Step 3: Follow the prompts to report the outage. If there are widespread outages, you may experience longer wait times.
Step 4: You can also report an outage through our website or by using our mobile app.
Learn About the Power Restoration Process:
Our team of skilled technicians works around the clock to restore power as quickly and safely as possible. Here are three stages of the power restoration process that you should know about:
1. Assessment: As soon as we receive reports of an outage, our team will assess the situation to determine the cause and the extent of the outage. This helps us plan the most efficient and effective course of action.
2. Repair: Once we have identified the issue, our technicians will work to repair the damage and restore power to the affected areas. Depending on the severity of the outage, this may take a few hours or several days.
3. Restoration: Once the repairs are complete, our team will restore power to the affected areas. In some cases, we may need to conduct safety checks and inspections before restoring power to ensure the safety of our customers.
Tips:
While we work tirelessly to restore power during an outage, there are a few things you can do to stay safe and comfortable:
- Have a fully charged phone or a backup power source to stay connected and receive updates.
- Unplug all major appliances and electronics to prevent damage from power surges.
- Use flashlights instead of candles to avoid the risk of a fire during an outage.
Our power outage map is just one of the many ways we strive to provide excellent customer service and keep our customers informed. We hope you found this guide helpful. If you have any further questions or concerns, please don't hesitate to contact us. We are always here to help.
Billing & Payment Options
Nashville Electric Service Cooperative (NES) offers a variety of billing and payment options to make managing your electric service easier and more convenient.One of the most convenient ways to pay your NES bill is through automatic bank draft. This allows your bill to be automatically deducted from your bank account on the due date, ensuring timely and hassle-free payment. You can also choose to receive your bill electronically through email and make payments online through NES' secure portal.
If you prefer to make payments in person, NES has several payment locations throughout the city. Additionally, you can pay your bill over the phone by calling the automated phone system or speaking with a customer service representative.
For those who prefer traditional methods of payment, you can always mail in a check or money order to NES' billing address.
NES also offers budget billing, which allows you to pay a consistent amount each month based on your average annual usage. This can help you better manage your budget and avoid large fluctuations in your bill during peak usage months.
In addition to these convenient payment options, NES also offers a variety of billing programs to assist customers who are experiencing financial difficulties. These programs include payment extensions, payment plans, and energy assistance programs.
When it comes to understanding your bill, NES makes it easy with a detailed breakdown of charges and usage. The bill also includes important information such as the current balance, due date, and any past due amounts. NES also offers a billing history feature on their website, allowing you to view up to 24 months of past bills.
For residential customers, NES offers a levelized billing option, which averages your current month's usage with the previous 11 months to calculate a consistent bill amount. This can help you better manage your budget and avoid large fluctuations in your bill.
When it comes to payment due dates, NES offers a variety of options to accommodate different schedules. You can choose a due date that works best for you, whether it's at the beginning, middle, or end of the month. This flexibility allows you to align your bill payments with your pay schedule.
If you ever have any questions or concerns about your bill or payment options, NES has a dedicated customer service team available to assist you. You can contact them via phone, email, or through their website.
Nashville Electric Service Cooperative offers a variety of billing and payment options to make managing your electric service more convenient and hassle-free. With options such as automatic bank draft, budget billing, and flexible due dates, NES strives to make the billing process smooth and simple for their customers.
Contact Us
If you have any questions or concerns regarding your Nashville Electric Service Cooperative (NES) account, there are various ways to contact us for assistance. Our dedicated customer service team is available to assist you in any way possible.
Phone: The easiest way to reach us is by phone. Our customer service representatives are available Monday through Friday from 8:00 AM to 5:00 PM CST at (615) 736-6900. You can also report power outages or emergencies 24/7 by calling this number.
Online: You can also reach us online through our website or social media platforms.
For general inquiries or to start/stop service, you can use the "Contact Us" form on our website. Simply fill out your information and message, and one of our customer service representatives will get back to you as soon as possible.
Our Facebook and Twitter pages are also great ways to stay updated on any announcements or news from NES. You can also send us a direct message on these platforms if you need assistance with your account.
Mail: If you prefer to communicate via mail, you can send your inquiries or payments to the following address:
Nashville Electric Service
PO Box 116354
Nashville, TN 37230-9900
In Person: For those who prefer face-to-face communication, you can visit our customer service center located at 1214 Church Street in downtown Nashville. Our friendly staff will be happy to assist you with any questions or concerns you may have regarding your NES account.
Power Outage Map: In case of a power outage, you can also visit our website to view our interactive power outage map. This map will show you the affected areas, the estimated restoration time, and the number of customers affected. You can also report an outage through the map by clicking on the "Report Outage" button.
Billing and Payment Options: If you have questions regarding your billing or payment options, you can visit our website to view our billing and payment page. Here, you can find information on our various payment methods, including online payment, automatic bank draft, and payment by phone. You can also view and pay your bill online through our website or by using our mobile app. If you need further assistance, you can contact our customer service team for more information.
At NES, we strive to provide excellent customer service and make it as easy as possible for you to contact us. So, if you have any questions or concerns, please do not hesitate to reach out to us. We are here to help and make sure your experience with NES is a positive one.
FAQ
Q: How do I start or stop service with Nashville Electric Service Cooperative?
Starting or stopping service with Nashville Electric Service Cooperative (NESC) is a simple process. To start service, you can either fill out an online form on our website or visit one of our customer service centers. You will need to provide your personal information such as name, address, and contact information, as well as the date you want your service to start. Similarly, to stop service, you can also fill out an online form or visit our customer service centers. We recommend giving us at least 2 business days’ notice for starting or stopping service.
Q: What are the available billing and payment options?
NESC offers several convenient billing and payment options to its customers. You can choose to receive your bill through mail, email, or paperless billing. You can pay your bill online using a debit or credit card, through automatic bank draft, or by phone. We also have multiple payment locations throughout the city, including our customer service centers, for in-person payments. Additionally, we offer budget billing, which allows you to pay a fixed amount each month based on your annual usage, making it easier to budget for your electricity bill.
Q: How can I report a power outage?
In case of a power outage, you can report it by calling our 24/7 outage reporting line at 615-234-0000 or by using our online outage map. The map will show you the current outages in your area and allow you to report an outage directly. You can also stay updated on the status of the outage through our social media channels. We recommend bookmarking the outage map on your mobile device for easy access during power outages.
Q: What should I do if I have a concern or complaint?
We take customer satisfaction very seriously at NESC and strive to resolve all concerns and complaints promptly. If you have a concern or complaint, you can contact us through our customer service line at 615-736-6900 or by filling out the online contact form on our website. Our customer service representatives will work to address your concern and provide a resolution. If you are not satisfied with the outcome, you can escalate the issue to our customer relations team.
Q: How can I stay informed about NESC updates and news?
To stay up-to-date with NESC news, updates, and important information, you can subscribe to our e-newsletter, follow us on social media, or check our website regularly. Our e-newsletter will provide you with the latest updates, promotions, and energy-saving tips. You can also follow us on Facebook, Twitter, and LinkedIn for real-time updates and news. Our website also has a news section where you can find relevant articles and announcements from NESC.
Q: How can I contact NESC for general inquiries?
If you have a general inquiry or need assistance with any service, you can contact our customer service line at 615-736-6900. Our representatives are available Monday through Friday from 7:00 am to 7:00 pm and on Saturdays from 8:00 am to 12:00 pm. You can also visit one of our customer service centers located throughout Nashville for in-person assistance. Our website also has a chat feature where you can chat with a representative for quick assistance.
Q: How can I report a safety concern?
NESC takes safety very seriously and has a dedicated team to address safety concerns. If you have a safety concern, you can report it by calling our 24/7 safety hotline at 615-234-0000. You can also use our online contact form to report safety concerns. In case of an emergency, always call 911.
Q: Can I request a tree trimming near power lines?
Yes, NESC offers tree trimming services to ensure the safety and reliability of our electric system. If you notice a tree that needs trimming near power lines, you can request a trimming by filling out the online tree trimming request form on our website. Our team will assess the request and schedule the trimming if deemed necessary.
Q: How can I sign up for energy-saving programs or services?
NESC offers various energy-saving programs and services to its customers. To sign up for these programs, you can visit our website and fill out the online enrollment form or call our customer service line. Our representatives can help you determine the best energy-saving program for your needs and assist with signing up.
Q: How can I stay safe around electricity?
At NESC, we prioritize safety for our customers and the community. We recommend following these tips to stay safe around electricity:
• Stay at least 10 feet away from power lines.
• Never touch a downed power line.
• Never climb trees near power lines.
• If your vehicle comes in contact with a downed power line, stay inside until help arrives.
• Always use caution when using tools or equipment near power lines.
Thank you for choosing Nashville Electric Service Cooperative for your electricity needs. We value our customers and are committed to providing reliable service and excellent customer care. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
1. What are my options for starting or stopping service with Nashville Electric Service Cooperative?
If you are interested in starting or stopping service with Nashville Electric Service Cooperative, you have several options available to you. One option is to visit their website and fill out the Start/Stop Service form. This form allows you to select your desired start or stop date and provides a space for any additional comments or instructions. Another option is to call their customer service hotline at 1-800-459-9263 and speak with a representative. They will be able to guide you through the process and answer any questions you may have. You also have the option of visiting one of their Customer Service Centers in person to complete the transaction. Whichever method you choose, Nashville Electric Service Cooperative strives to make the process as convenient and hassle-free as possible.
2. Can you provide information about the different billing and payment options available?
Nashville Electric Service Cooperative offers a variety of billing and payment options for its customers. These options provide flexibility and convenience for customers to manage their electric bills. One of the options is the traditional paper bill, where customers can receive a physical copy of their bill in the mail. Another option is to sign up for eBilling, where customers can receive their bills electronically through email. Customers can also enroll in automatic bill payment, which deducts the payment directly from their bank account each month. In addition, there is the option to pay online through the company's website, as well as through the use of a mobile app. Customers can also pay in person at designated payment locations. With these diverse options, customers can choose the method that best fits their needs and preferences.
3. Is there a way to track power outages on a map to see if my area is affected?
Yes, Nashville Electric Service Cooperative offers a Power Outage Map on their website for customers to track any power outages in their area. This map is updated in real-time, providing accurate and current information about any outages in the Nashville area. To access the map, customers can go to the NES website and click on the "Power Outage Map" option under the "Service" tab. The map is interactive and allows users to zoom in and out to see specific areas affected by the outage. It also provides information on the estimated time for power restoration and the number of customers affected. This map is a useful tool for customers to stay informed about any power outages in their area.
Power Outage Map Features:- Real-time updates
- Interactive map
- Zoom in/out option
- Estimated power restoration time
- Number of affected customers
4. How can I contact Nashville Electric Service Cooperative for any questions or concerns?
If you have any questions or concerns regarding Nashville Electric Service Cooperative, there are multiple ways to contact them. You can visit their website, www.nespower.com, and click on the "Contact Us" tab to fill out a contact form. You can also call their customer service hotline at 615-736-6900 during their business hours, which are Monday through Friday from 7:00am to 7:00pm. Additionally, you can send them an email at customerservice@nespower.com or connect with them through their social media platforms, including Facebook, Twitter, and Instagram. The Nashville Electric Service Cooperative also has a physical location where you can visit and speak with a representative. They are located at 1214 Church Street, Nashville, TN 37246. No matter which method of contact you choose, the NES team is dedicated to providing prompt and helpful assistance for any of your inquiries.5. Are there any additional services or resources offered by Nashville Electric Service Cooperative that I should be aware of?
In addition to the services and resources mentioned above, Nashville Electric Service Cooperative (NES) also offers a number of other helpful options for their customers. One of these is their eScore program, which provides homeowners with a free energy assessment and customized recommendations for improving the energy efficiency of their homes.
NES also has a Time-of-Use program, which allows customers to save money by using electricity during off-peak hours. They also offer a variety of rebates for energy-efficient appliances and equipment, as well as incentives for solar and geothermal systems.
For customers who prefer to manage their accounts online, NES has a user-friendly website and mobile app that allows for easy bill payments, service requests, and outage reporting. They also have a Budget Billing option, which helps customers avoid spikes in their monthly bills by averaging out their energy costs over the course of a year.
Additionally, NES has a CommunityCare fund that provides financial assistance to low-income families and seniors who are struggling to pay their energy bills. They also have a tree trimming program to ensure safe and reliable service, as well as a Green Power Switch program for those wanting to support the use of renewable energy.
while Nashville Electric Service Cooperative primarily focuses on providing reliable electricity service, they also offer a variety of resources and programs to help their customers save money, conserve energy, and support their local community.
To start or stop service with Nashville Electric Service (NES), customers can visit their website or call their customer service line. NES offers flexible billing and payment options, including online bill pay, autopay, and budget billing. Customers can also report and track power outages using NES's interactive outage map.
For any additional questions or concerns, customers can contact NES through their website or by calling their customer service line. NES strives to provide reliable and affordable electricity to its customers and is committed to providing excellent customer service. Thank you for choosing NES as your electric service provider in Nashville.
