How to Pay Your Duke Energy Bill: A Comprehensive Guide
Duke Energy offers various billing and payment options to make managing your energy expenses convenient and straightforward. Here’s a detailed breakdown of the available methods for paying your bill, along with special assistance programs.
Billing & Payment Options
1. Online Payments
- Pay Online: You can pay your bill without any fees using a credit card, debit card, or bank account. Visit Duke Energy Online Payment to get started.
- Sign In and Pay: If you have an account, log in to My Account for quick payments.
- Pay as a Guest: Prefer not to sign in? Use the Guest Payment option for a hassle-free experience.
2. Mobile App
- Download the Duke Energy app for easy access to your account and bill payments. Available on iTunes and Google Play. You can also text MOBILE to 578-02 to download the app (standard message and data rates may apply).
3. In-Person Payments
- Make payments at one of Duke Energy's preferred locations. Find your nearest Payment Location.
4. Auto Pay
- Set up automatic payments through Auto Pay for a worry-free billing experience.
5. Phone Payments
- Pay by phone by calling 1-800-777-9898 for assistance.
6. Mail Payments
- To pay by mail, send a check or money order to:
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Duke Energy P.O. Box 1094 Charlotte, NC 28201-1094
Here’s a concise table to help users quickly understand the payment options for Duke Energy:
| Payment Method | Description | Link/Number |
|---|---|---|
| Online Payment | Pay using credit/debit card or bank account without fees | Pay Online |
| Sign In and Pay | Log in to your account for quick payments | My Account |
| Pay as a Guest | No sign-in needed for quick payment | Guest Payment |
| Mobile App | Pay via the Duke Energy app | iTunes / Google Play |
| In-Person Payment | Make payments at preferred locations | Payment Locations |
| Auto Pay | Set up automatic payments | Auto Pay |
| Phone Payment | Pay by phone | 1-800-777-9898 |
| Mail Payment | Send check or money order to Duke Energy | Duke Energy, P.O. Box 1094, Charlotte, NC 28201-1094 |
| Special Assistance | Installment plans, due date extensions, and more | Special Assistance |
| Budget Billing Plans | Annual and quarterly predictable billing | Learn More |
| Customer Service | For inquiries and assistance | 800-777-9898 (Residential) |
| Report an Outage | Report outages quickly | Report Outage |
This table provides a quick overview of each payment method and where to find more information.
Special Assistance Programs
Duke Energy understands that some customers may need extra help managing their bills. Here are some options available:
- Installment Plans: Spread out your payments with Installment Plans.
- Due Date Extensions: If you need more time, request a Due Date Extension.
- Disconnect Extensions: Avoid service interruption by applying for Disconnect Extensions.
- Pick Your Due Date: Customize your billing schedule by choosing a due date that works best for you. Learn more about this option here.
Budget Billing Plans
Choose between two convenient Budget Billing plans to better manage your expenses:
- Annual Plan: Offers a consistent monthly bill for a full year.
- Quarterly Plan: Provides predictable billing with no year-end settle-ups.
Start, Stop & Move
For assistance with starting, stopping, or moving service, visit the Start, Stop & Move page.
Customer Service
For any questions or assistance, contact Duke Energy:
- Residential: 800-777-9898 (7 a.m. to 7 p.m.)
- Business: 800-653-5307 (7 a.m. to 6 p.m.)
- International: 1-407-629-1010
- Hearing or Speech Impaired: 711
You can also fill out a customer service email form for your inquiries.
Report an Outage
If you need to report an outage, use the Outage Reporting Tool.
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