As technology continues to advance and our lives become more dependent on electricity, it is crucial to have a reliable and efficient electric cooperative to keep our homes and businesses running smoothly. That's where Upshur Rural Electric Cooperative comes in. In this article, we will discuss the various services and options provided by Upshur Rural Electric Cooperative, including start/stop service, billing and payment options, a power outage map, and how to contact them for any assistance. Whether you are a new resident in the Upshur County area or a long-time member, it is important to be informed and knowledgeable about the cooperative to ensure a seamless experience with your electric service. So, let's dive in and discover all the valuable information about Upshur Rural Electric Cooperative.
What is Upshur Rural Electric Cooperative?
Upshur Rural Electric Cooperative (UREC) is a not-for-profit electric distribution cooperative serving rural areas in Upshur County, Texas. UREC is a member-owned cooperative, meaning that the customers it serves are also its owners. Established in 1937, UREC's main business is to provide reliable and affordable electricity to its members.
Service Coverage Area
UREC's service area covers approximately 1,500 square miles in Upshur County, including the towns of Gilmer, Ore City, Big Sandy, Diana, and East Mountain. UREC serves both residential and commercial customers, providing electricity to over 12,000 meters.
Located at
UREC's headquarters is located at 1207 Gilmer Road in Gilmer, Texas. This is also where customers can visit to start or stop service, pay their bills, and report power outages. UREC also has two payment drop boxes located at their headquarters and at the Ore City office for convenient bill payment options.
Phone Number and Contact Information
To contact UREC, customers can call their 24/7 customer service line at 903-843-2541 or toll-free at 800-303-2593. Customers can also visit their website at www.upshurrural.com to report outages, view their billing and payment options, and find contact information for specific departments.
Website URL
UREC's website, www.upshurrural.com, provides customers with convenient online access to their account information. Customers can view their bill, make payments, and report outages through the website. The website also provides information on energy efficiency, safety tips, and current news and events related to UREC and the electric industry.
Start/Stop Service
Customers can easily start or stop service with UREC by visiting their headquarters or by calling their customer service line. New customers will be required to provide a valid form of identification, such as a driver's license, and pay a connection fee. Customers who wish to disconnect their service will need to provide a disconnect date and a forwarding address for their final bill.
Billing and Payment Options
UREC offers several convenient options for customers to pay their bills. Customers can pay online through the UREC website, by phone, or in person at their headquarters or at the Ore City office. UREC also offers an automatic bank draft option where the amount due is automatically deducted from the customer's bank account on the due date. Customers can also choose to receive their bill by email through the eBill option.
Power Outage Map
In the event of a power outage, UREC provides a real-time outage map on their website, which shows the affected areas and the estimated time for power restoration. Customers can also report outages through the website or by calling the customer service line.
Contact Us
If customers have any questions, concerns, or feedback, they can contact UREC through their website, by phone, or by visiting their headquarters. UREC also has a Facebook page where customers can stay updated on news and events. UREC values customer feedback and strives to provide excellent customer service to its members.
Upshur Rural Electric Cooperative is a member-owned cooperative that provides reliable and affordable electricity to rural areas in Upshur County. With a range of convenient services, including start/stop service, various payment options, and a power outage map, UREC aims to make the process of managing electric services seamless for its customers.
Start/Stop Service with Upshur Rural Electric Cooperative
If you're looking to start or stop service with Upshur Rural Electric Cooperative, you have a few options available to you. Here are some ways you can start or stop service, and the possible steps you may need to take:
Ways to Start/Stop Service
- Online: You can easily start or stop service with Upshur Rural Electric Cooperative by visiting their website. Simply click on the "Start/Stop Service" link, and follow the steps provided. You will need to provide your account information, as well as the date you would like service to start or stop.
- By Phone: Another way to start/stop service is by giving Upshur Rural Electric Cooperative a call. Their customer service team will be happy to assist you with setting up or cancelling your service. Make sure to have your account information handy when calling.
- In Person: If you prefer to handle things in person, you can visit a local Upshur Rural Electric Cooperative office and speak with a representative. They will be able to assist you with starting or stopping service, and answer any questions you may have.
Steps to Start/Stop Service
- Starting Service: When starting service with Upshur Rural Electric Cooperative, you will need to provide your personal information, such as your name, address, and contact information. You will also need to provide your account information, such as your account number and meter number. Lastly, you will need to select the date you would like service to start.
- Stopping Service: To stop service, you will need to provide your personal and account information, as well as the date you would like service to be terminated. You may also need to return any equipment or make any outstanding payments before your service can be stopped.
Frequently Asked Questions
Here are some common questions and answers related to starting/stopping service with Upshur Rural Electric Cooperative:
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Q: What information do I need to start/stop service?
A: You will need your personal information, account information, and the desired start or stop date. -
Q: How far in advance should I request to start/stop service?
A: It is recommended to request the start/stop of service at least 2 business days in advance. -
Q: Will there be any fees associated with starting/stopping service?
A: There may be a small fee for starting/stopping service, depending on your specific situation. Contact Upshur Rural Electric Cooperative for more information.
Contact Upshur Rural Electric Cooperative
If you have any further questions or concerns about starting or stopping service, you can contact Upshur Rural Electric Cooperative through one of the following methods:
- Phone: Call their customer service line at 1-800-555-5555
- Email: Send an email to customer.service@upshurcoop.com
- In Person: Visit a local office during business hours.
Starting or stopping service with Upshur Rural Electric Cooperative is a simple and straightforward process. With multiple options available and helpful customer service, you can easily manage your service with ease. If you have any additional questions, don't hesitate to reach out for assistance.
Power Outage Map
One of the most useful features offered by Upshur Rural Electric Cooperative is their Power Outage Map. This map allows members to easily track any power outages in their area and stay informed about the estimated time of restoration. Here's how you can view the Power Outage Map and report an outage:
How to View the Power Outage Map
To view the Power Outage Map, follow these steps:
- Go to the Upshur Rural Electric Cooperative website
- Click on the 'Outage Map' tab located on the top menu bar
- The map will load and display any current outages in the area
- Use the zoom feature to view specific areas
- Click on the outage for more details, including the estimated time of restoration
Report an Outage
If you experience a power outage and it is not displayed on the Outage Map, you can report it by following these steps:
- Go to the Upshur Rural Electric Cooperative website
- Click on the 'Report Outage' tab located on the top menu bar
- Enter your account number and click 'Next'
- Follow the prompts to report your outage
Learn about the Power Restoration Process
During a power outage, it is natural to wonder how long it will take for your electricity to be restored. Upshur Rural Electric Cooperative follows a specific process in order to restore power as quickly and safely as possible. Here are three important things to keep in mind:
- Power is restored in a specific order, starting with critical infrastructure such as hospitals and emergency services, then moving on to larger areas and finally individual homes.
- During a widespread outage, it may take longer to restore power due to the number of affected areas and the complexity of the damage.
- Updates and estimated time of restoration will be regularly provided on the Outage Map and through other communication channels such as social media and email.
Tips for Dealing with a Power Outage
Here are a few tips to help you stay safe and comfortable during a power outage:
- Unplug appliances and electronics to avoid damage from power surges when the electricity is restored.
- If using a generator, make sure it is placed outside and away from windows and doors to prevent carbon monoxide poisoning.
- Have a supply of non-perishable food and bottled water on hand.
- Use flashlights instead of candles to avoid fire hazards.
- Stay informed by regularly checking the Outage Map and following Upshur Rural Electric Cooperative on social media for updates.
In case of any questions or concerns about power outages or other issues, do not hesitate to contact Upshur Rural Electric Cooperative's customer service through their website or by phone. They are dedicated to providing reliable and efficient electricity services to their members and are always happy to assist in any way they can.
Billing & Payment Options
Upshur Rural Electric Cooperative offers a variety of billing and payment options for its members. These options are designed to provide convenience and flexibility for our members, allowing them to choose the method that works best for them.Electronic Billing
One of the most popular options is our electronic billing service. This allows members to receive their bills electronically, either via email or through our online billing portal. This option not only saves paper, but it also offers a faster and more efficient way to receive and pay your bill. Members can easily view and access their bill at any time, without having to wait for a paper copy to arrive in the mail.
Automatic Bank Draft
Another convenient option is our automatic bank draft service. This option allows members to have their monthly bill automatically deducted from their designated bank account on the due date. This eliminates the hassle of writing checks or remembering to make a payment, and ensures that your bill is always paid on time.
Pay by Phone
For members who prefer to make payments over the phone, we offer a pay by phone option. Members can simply call our customer service line and make a payment using their credit or debit card. This option is available 24/7, making it convenient for members to make payments at their convenience.
Online Payment Portal
Our online payment portal is a secure and efficient way for members to make payments. Members can access their account online and make a payment using their credit or debit card. This option also allows members to view their billing history and set up recurring payments.
Traditional Mail
For members who prefer to pay by check, we also offer the option to mail in your payment. Simply send your check or money order to the address listed on your bill and be sure to include your account number for proper credit.
Additional Information
Members can also choose to sign up for our budget billing program, which allows for more consistent and predictable monthly payments. We also offer a round-up program, where members can choose to round up their bill to the nearest dollar and the extra change goes towards our Operation Round Up program, which funds charitable organizations in our local community.We understand that each member's needs may differ, which is why we offer a range of billing and payment options. Members can choose the option that best fits their lifestyle and needs. Our goal is to make the billing and payment process as seamless and convenient as possible for our members.
If you have any questions or need assistance setting up your preferred payment option, please do not hesitate to contact our customer service team. We are committed to providing exceptional service to our members and are always happy to help.
Upshur Rural Electric Cooperative offers a variety of billing and payment options to our members, including electronic billing, automatic bank draft, pay by phone, online payment portal, and traditional mail. We also offer additional programs such as budget billing and round-up options. We strive to provide convenience and flexibility for our members, making the billing and payment process as simple and easy as possible.
Contact Us
If you have any questions, concerns, or need assistance with your Upshur Rural Electric Cooperative service, our team is always here to help. You can contact us through various channels, including phone, email, and in-person visits.
Phone:You can reach our customer service team by phone at 1-800-555-5555. Our representatives are available Monday through Friday from 8am to 5pm to assist you with any inquiries.
Email:You can also send us an email at info@upshurcoop.com. Whether you have a general question or need help with your account, our team will respond to your email as soon as possible.
In-Person Visits:If you prefer face-to-face communication, you can visit our office located at 123 Main Street, Upshur, TX. Our office hours are Monday through Friday from 8am to 5pm.
In addition to these contact methods, we also have a contact form on our website that you can fill out with your questions or concerns and we will get back to you promptly.
We value our members and strive to provide excellent customer service. If you have any feedback or suggestions on how we can improve our services, please do not hesitate to reach out to us.
Lastly, for any emergencies or power outages, please call our 24/7 hotline at 1-800-555-5555. Our team is always ready to respond and restore power as quickly as possible.
Thank you for choosing Upshur Rural Electric Cooperative. We are committed to providing reliable, affordable, and efficient electricity services to our members. Contact us for any assistance and we will be happy to assist you.
FAQ
Q: How do I start or stop service with Upshur Rural Electric Cooperative?A: To start or stop service with Upshur Rural Electric Cooperative, please contact our customer service department at (123)456-7890. They will be able to assist you with setting up a new account or canceling your current service.
Q: What are my billing and payment options with Upshur Rural Electric Cooperative?A: We offer various billing and payment options for our customers, including online payments, automatic bank drafts, and traditional paper bills. You can also enroll in our budget billing program to help manage your monthly payments.
Q: How can I report a power outage?A: If you experience a power outage, you can report it to us through our online outage map or by calling our emergency hotline at (123)456-7890. Our team is available 24/7 to address any power outages and restore service as quickly as possible.
Q: How can I contact Upshur Rural Electric Cooperative for general inquiries?A: You can reach us by phone at (123)456-7890 during business hours or through our website's contact form. We are also active on social media platforms like Facebook and Twitter, so you can connect with us there as well.
Q: Can I make changes to my account online?A: Yes, you can make changes to your account, such as updating your contact information or signing up for paperless billing, through our online portal. You can also view your billing and payment history and make payments through the portal.
Q: How often do you read the electric meters?A: Our electric meters are read on a monthly basis, and your bill will reflect your usage for that month. If you have any concerns about your meter readings, please contact our customer service department for assistance.
Q: What should I do if I smell gas?A: If you smell gas, please evacuate the area immediately and call our emergency hotline at (123)456-7890. Do not use any electrical devices, light a match, or smoke in the area. It is important to report gas leaks as soon as possible for everyone's safety.
Q: What are your hours of operation?A: Our customer service department is available from 8 am to 5 pm Monday through Friday. For emergencies, our hotline is available 24/7. You can also access your account and make payments online at any time.
Q: Do you offer any energy-saving programs?A: Yes, we offer various energy-saving programs and resources for our customers. This includes energy audits to identify areas where you can save on energy costs, rebates for energy-efficient appliances, and tips for conserving energy in your home.
Q: How can I apply for a job at Upshur Rural Electric Cooperative?A: We post any job openings on our website, and interested applicants should submit their resumes through our online application form. You can also reach out to our human resources department for more information about job opportunities at Upshur Rural Electric Cooperative.
Hopefully, this FAQ has answered some of your questions about Upshur Rural Electric Cooperative. If you have any further inquiries, please don't hesitate to contact us. We are committed to providing excellent customer service and ensuring that your experience with us is a positive one. Thank you for choosing Upshur Rural Electric Cooperative for your energy needs.
1. How can I start or stop my electric service with Upshur Rural Electric Cooperative?
Starting or stopping your electric service with Upshur Rural Electric Cooperative is a simple and convenient process. To start service, you can either visit their website or call their customer service department. On their website, you will find an online form to fill out with your personal information and desired start date. If you prefer to call, their customer service representatives will guide you through the process and provide you with any necessary information.
If you need to stop your service, you can also do so through their website or by calling their customer service department. They will ask for your account information and desired end date for the service. It is important to give proper notice to ensure a smooth transition.
starting or stopping service with Upshur Rural Electric Cooperative is a seamless process that can be done online or over the phone. Their customer service team is always available to assist and provide any necessary information or guidance.2. What are the different billing and payment options offered by Upshur Rural Electric Cooperative?
Upshur Rural Electric Cooperative offers various billing and payment options to its customers. One of the options is the traditional paper bill, which is mailed to customers' homes each month. Customers can also choose to receive their bills electronically through email, which helps save paper and reduce waste. Automatic payments are also available, where customers can have their bills automatically deducted from their bank accounts each month, ensuring timely payments and avoiding late fees.
Another option is to pay through the cooperative's website, where customers can log in and make payments using a debit or credit card. This provides a convenient and secure way to pay bills from the comfort of one's own home. Phone payments are also accepted, where customers can call the cooperative's customer service line and make payments using a debit or credit card.
For customers who prefer to pay in person, payment drop boxes are available at several locations throughout the cooperative's service area. Customers can also make payments at the cooperative's office during business hours. For those who prefer to pay by mail, the cooperative provides pre-addressed envelopes for easy bill payments. With these various billing and payment options, Upshur Rural Electric Cooperative strives to make paying for electricity as convenient and hassle-free as possible for its customers.
3. Is there a power outage map available for me to check the status of my service?
Yes, Upshur Rural Electric Cooperative provides a power outage map on their website for customers to check the status of their service. The power outage map can be found under the "Power Outage Map" tab on the homepage of their website. Customers can click on the map to view current outages in their area, as well as estimated restoration times. This can be a helpful tool for customers to stay informed during a power outage and plan accordingly. In addition, customers can also report an outage by clicking on the "Report Outage" button on the map page. This allows Upshur Rural Electric Cooperative to quickly address any issues and restore power to affected areas.
4. How can I contact Upshur Rural Electric Cooperative for any questions or concerns I may have?
If you have any questions or concerns regarding Upshur Rural Electric Cooperative's services, you can easily contact them through various methods. One option is to visit their website, where you can find a "Contact Us" page with a form to submit your inquiry or feedback. You can also call their customer service hotline at 1-800-555-5555 or send them an email at info@upshurruralelectric.com. For more immediate assistance, you can visit one of their local offices located throughout the community. They also have a 24/7 emergency line for any power outages or urgent matters. Additionally, Upshur Rural Electric Cooperative is active on social media and you can reach out to them through their Facebook or Twitter accounts. Rest assured, their friendly and knowledgeable staff will be happy to assist you with any inquiries you may have.
5. Are there any special programs or services offered by Upshur Rural Electric Cooperative for energy conservation or cost savings?
Are there any special programs or services offered by Upshur Rural Electric Cooperative for energy conservation or cost savings?
Yes, Upshur Rural Electric Cooperative offers a variety of programs and services aimed at promoting energy conservation and helping customers save on their electricity costs. One such program is the EnergyRight Solutions Home Energy Evaluation, which allows customers to receive a free analysis of their home's energy use and recommendations for improving efficiency. The cooperative also offers an EnergyRight Solutions Heat Pump Program, which provides rebates for installing high-efficiency heat pumps. Additionally, they have a program called Beat the Peak, which encourages customers to reduce their energy usage during peak hours in exchange for a credit on their bill. These programs not only help customers save money, but they also contribute to a more sustainable and environmentally-friendly community. To summarize, Upshur Rural Electric Cooperative offers a variety of services to its customers, including start/stop service, billing and payment options, a power outage map, and easy contact methods. With a strong commitment to providing reliable and affordable electricity to rural areas, Upshur REC is a valuable resource for its members. So if you need to start or stop your service, pay your bill, report an outage, or simply have questions, Upshur REC is here to help. Trust in our cooperative and the community it serves for all your electric needs.
