Murfreesboro Electric Cooperative (MEC) is committed to providing reliable and affordable electric service to its members in Middle Tennessee. As a member-owned, not-for-profit utility, MEC is dedicated to meeting the energy needs of its community while also promoting energy efficiency and sustainability. In this article, we will take a closer look at MEC's Start/Stop service, billing and payment options, power outage map, and how to contact the cooperative for any inquiries or concerns. Whether you are a current member or considering joining the MEC family, this article will help you navigate and utilize the services available to you.
What is Murfreesboro Electric Cooperative?
Murfreesboro Electric Cooperative, also known as MTEMC, is a member-owned electric distribution cooperative that serves over 220,000 customers in Middle Tennessee. It is one of the largest electric cooperatives in Tennessee, providing reliable and affordable electricity to homes and businesses in the region.Service Coverage Area:
MTEMC serves customers in a 2,100 square mile area, covering parts of Rutherford, Williamson, and Wilson counties. This includes the city of Murfreesboro and its surrounding areas, as well as parts of Smyrna, LaVergne, and Franklin.
Located at:
Murfreesboro Electric Cooperative is located at 415 N Maple Street in Murfreesboro, Tennessee. Customers can visit their office during business hours for any inquiries or assistance.
Phone number and contact information:
Customers can contact MTEMC at (615) 893-5514 for general inquiries, to report outages, or to start/stop service. For billing and payment inquiries, the customer service number is (877) 777-9020. Customers can also send an email to info@mtemc.com or use the contact form on their website.
Website URL:
The official website of Murfreesboro Electric Cooperative is www.mtemc.com. This website provides a wealth of information about the cooperative, including services, rates, and energy efficiency tips. Customers can also access their account, view their usage, and make payments online through the website.
Services offered by Murfreesboro Electric Cooperative
MTEMC offers a range of services to meet the needs of their customers. This includes:1. Start/Stop Service: Customers can easily start or stop electric service through MTEMC's website or by calling their customer service number. They offer flexible options for customers who are moving or need to temporarily disconnect their service.
2. Billing and Payment Options: MTEMC offers various billing and payment options to make it convenient for customers to manage their electric bills. Customers can receive their bills through mail, email, or paperless options. They can also choose to pay their bills online, in person, by phone, or through automatic bank draft.
3. Power Outage Map: In case of power outages, customers can check MTEMC's power outage map on their website to see the affected areas and estimated restoration times. This helps customers stay informed and prepared during emergencies.
Contact Us
Murfreesboro Electric Cooperative values customer satisfaction and provides multiple ways for customers to contact them. Apart from their office address and phone numbers, customers can also reach them through their website, social media platforms like Facebook and Twitter, or by visiting their customer service centers located in Murfreesboro, Smyrna, and Lebanon.Murfreesboro Electric Cooperative is a trustworthy and reliable provider of electricity in Middle Tennessee. With their commitment to affordable rates and exceptional customer service, they strive to meet the energy needs of their customers and contribute to the growth and development of the communities they serve.
How to Start/Stop Service
Whether you are moving to a new home or simply need to change your electric service, Murfreesboro Electric Cooperative (MEC) offers convenient options for starting and stopping service. With a quick and easy process, you can ensure that your electricity is up and running when you need it and avoid any unexpected disruptions. Here are some ways to start and stop service with MEC:
Start Service:If you are moving into a new residence within MEC's service area, you can easily start your electric service by following these steps:
- Visit the MEC website and go to the "Start/Stop Service" section.
- Fill out the online form with your personal information, including your full name, contact information, and service address.
- Choose a start date for your service.
- Provide any additional information requested, such as your move-in date and meter number.
- Submit the form and wait for a confirmation email from MEC.
If you prefer, you can also visit the MEC office in person to start your service. Make sure to bring a valid photo ID and the address of your new residence. You may also be required to pay a deposit, depending on your credit history.
Stop Service:If you are moving out of MEC's service area or simply need to disconnect your service for any reason, you can easily do so by following these steps:
- Go to the MEC website and navigate to the "Start/Stop Service" section.
- Fill out the online form with your personal information, including your full name and service address.
- Choose a stop date for your service.
- Provide any additional information requested, such as your new mailing address for your final bill.
- Submit the form and wait for a confirmation email from MEC.
Alternatively, you can also visit the MEC office in person to stop your service. Make sure to bring a valid photo ID and the address of your current residence.
FAQs about Starting/Stopping Service
Here are some frequently asked questions about starting and stopping service with MEC:
- Is there a fee for starting or stopping service?
- How far in advance should I schedule my service start/stop date?
- Can I transfer my service to a new address?
- What if I have an outstanding balance when I need to stop my service?
No, there is no fee for starting or stopping service with MEC. However, you may be required to pay a deposit if you are a new customer or have a history of late payments.
We recommend scheduling your start/stop date at least one business day in advance to ensure that your service is set up or stopped on time.
Yes, you can transfer your service to a new address within MEC's service area. Make sure to schedule your service start/stop date accordingly.
You will still need to pay off your balance before your service can be disconnected. If you are unable to pay in full, please contact MEC to discuss payment arrangements.
For any other questions or concerns about starting or stopping service with MEC, please contact us at 1-800-555-5555 or visit our website for more information. Our customer service team is available to assist you during regular business hours.
Starting and stopping service with Murfreesboro Electric Cooperative is a simple and hassle-free process. With multiple convenient options and helpful customer service, you can easily manage your electric service and ensure that your electricity needs are met. Don't hesitate to reach out to MEC for any questions or assistance with your service. We are here to help make your experience with us as smooth as possible.
At Murfreesboro Electric Cooperative, we understand the inconvenience and frustration that comes with power outages. That's why we have created a power outage map that allows you to easily see the areas affected by outages. To view the map, simply go to our website and click on the "Outage Map" tab. The map will show the affected areas in red, along with the estimated time for power restoration.
If you are experiencing a power outage, it is important to report it to us so that we can work on restoring power as quickly as possible. You can report an outage by calling our 24-hour outage number or by using the Outage Reporting feature on our website. We also encourage customers to sign up for outage alerts, which will send notifications directly to your phone or email in case of an outage in your area.
Our power restoration process involves a team of skilled technicians who work around the clock to identify and fix the issue. We prioritize power restoration based on the number of customers affected, the severity of the outage, and the availability of resources. Our goal is to restore power to all customers as quickly and safely as possible.
In the meantime, we understand that being without power can be challenging. Here are a few tips to help you stay prepared and safe during a power outage:
1. Have an emergency kit ready with flashlights, extra batteries, non-perishable food items, and water.
2. Stay away from downed power lines as they can still be energized and dangerous. Always assume that a power line is live and report it to us immediately.
3. If you have a backup generator, make sure to follow safety guidelines and never run it indoors.
We hope that our power outage map and tips will help you during any future outages. At Murfreesboro Electric Cooperative, we are committed to providing reliable and efficient service to our customers. If you have any questions or concerns, please don't hesitate to contact us. Our customer service team is available to assist you and keep you informed about any outages in your area. Thank you for being a valued member of our community.
Billing & Payment Options
Murfreesboro Electric Cooperative (MEC) offers a variety of convenient billing and payment options for its customers. These options are designed to make it easier for customers to manage their electric bills and ensure timely payments. MEC understands the importance of flexibility and convenience when it comes to paying for electricity, and strives to provide options that cater to the needs of all its customers.One of the most popular payment options offered by MEC is the automatic bank draft. This option allows customers to have their monthly electric bills automatically deducted from their bank accounts on the due date. This eliminates the hassle of remembering to pay the bill each month and ensures that payments are always made on time. Customers can also choose to enroll in paperless billing, which allows them to receive their bills through email instead of traditional mail. This not only saves paper but also makes it easier for customers to access and store their bills online.
MEC also offers a variety of online payment options. Customers can make payments through MEC's website using a credit or debit card, or through their bank's online bill payment service. These options provide a convenient way for customers to make payments from the comfort of their own homes. Additionally, MEC has a mobile app that allows customers to manage their account, view bills, and make payments on-the-go.
For those who prefer to pay in person, MEC has several payment locations available throughout the community. Customers can also make payments over the phone by calling MEC's customer service line. These options provide flexibility for customers who may not have access to the internet or prefer to make payments in person.
MEC also offers budget billing, a program that allows customers to pay a fixed amount each month based on their average energy usage. This helps customers avoid high bills during peak usage months and makes it easier to budget for electric expenses. Customers can also enroll in the Round-Up program, where their monthly bills are rounded up to the nearest dollar and the extra change is donated to local community programs.
In the event of financial hardship, MEC offers payment arrangements to help customers avoid disconnection. Customers can work with MEC's customer service team to set up a payment plan that fits their budget and allows them to catch up on past-due bills.
MEC understands that unexpected financial challenges can arise, so they also offer a program called Project Help. This program allows customers to donate funds to help fellow customers who are struggling to pay their electric bills. This support from the community can make a big difference for those in need.
Murfreesboro Electric Cooperative offers a variety of billing and payment options to make managing electric bills easier for its customers. From automatic bank draft and paperless billing to online payments and budget billing, MEC strives to provide convenient and flexible options for all its customers. In addition, MEC offers programs such as payment arrangements and Project Help to provide support to customers during difficult times. For any questions or assistance with billing and payment, customers can contact MEC's customer service team through their website or by phone.
Contact Us
Thank you for choosing Murfreesboro Electric Cooperative for your electricity needs. We strive to provide our customers with reliable and affordable energy services. If you have any questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
If you need to start or stop your service, our customer service team is available to assist you. To start service, please visit our website and fill out our online form. For service termination, you can also fill out a form on our website or give us a call at our customer service line. We make the process of starting or stopping service as convenient as possible.
Our billing and payment options are designed to make it easy for our customers to manage their accounts. We offer various payment options such as online payments, automatic bank draft, in-person payments, or payments by mail. Our online portal allows you to view and pay your bill, set up recurring payments, and view your payment history. With our automatic bank draft option, you never have to worry about missing a payment. We also offer a budget billing program, where your bill is averaged over a 12-month period, making it easier for you to budget your monthly expenses.
In the case of a power outage, we have a power outage map available on our website for you to track the status and estimated time of restoration. Our outage map is designed to provide you with real-time information and updates. You can also report an outage through our website or by calling our outage line. We understand the inconvenience of a power outage and strive to restore power as quickly and safely as possible.
If you have any questions or concerns regarding your service, billing, or a power outage, please feel free to contact us. Our customer service team is available during business hours to assist you. You can reach us by phone, email, or through our online contact form. We value our customers and are committed to providing excellent customer service.
Thank you for choosing Murfreesboro Electric Cooperative. We appreciate your business and look forward to serving you in the future.
FAQ
Here are some frequently asked questions about Murfreesboro Electric Cooperative:
1. How do I start or stop service with Murfreesboro Electric Cooperative?
To start or stop service with Murfreesboro Electric Cooperative, you can fill out an online form on their website or call their customer service line. The cooperative requires at least two business days notice to start or stop service.
2. What are the billing and payment options?
Murfreesboro Electric Cooperative offers several billing and payment options for their customers. These include automatic bank draft, online payments through their website, payment by phone, and traditional mail-in payments. They also offer budget billing to help customers manage their monthly bills.
3. How do I report a power outage?
If you experience a power outage, you can report it through the cooperative's online outage map or by calling their 24/7 outage hotline. The outage map provides real-time updates on the status of power outages in the area.
4. What should I do if my power goes out?
If your power goes out, first check the outage map to see if there are any reported outages in your area. If there are no reported outages, check your circuit breaker and reset it if necessary. If the outage persists, contact Murfreesboro Electric Cooperative to report the issue.
5. How do I contact Murfreesboro Electric Cooperative?
You can contact Murfreesboro Electric Cooperative through their customer service line, email, or by visiting their office during business hours. They also have an online contact form for non-urgent inquiries.
6. Does Murfreesboro Electric Cooperative offer any energy-saving programs?
Yes, Murfreesboro Electric Cooperative offers several energy-saving programs for their customers. These include home energy audits, rebates for energy-efficient appliances, and a demand response program that rewards customers for reducing their energy usage during peak times.
7. Can I access my account online?
Yes, Murfreesboro Electric Cooperative offers an online portal where customers can access their account information, make payments, and view past bills. Customers can also sign up for paperless billing through the online portal.
8. How does Murfreesboro Electric Cooperative ensure the safety and reliability of their services?
Murfreesboro Electric Cooperative follows strict safety measures and regularly conducts maintenance and inspections to ensure the safety and reliability of their services. They also have a comprehensive emergency response plan in place in case of any natural disasters or emergencies.
9. How are the rates determined for Murfreesboro Electric Cooperative?
The rates for Murfreesboro Electric Cooperative are determined by the Tennessee Valley Authority (TVA) and are based on the cost of generating and delivering electricity. The cooperative also offers a rate structure with lower rates during off-peak hours to encourage energy conservation.
10. Is Murfreesboro Electric Cooperative involved in the community?
Yes, Murfreesboro Electric Cooperative is committed to giving back to the community and is actively involved in various community programs and events. They also offer scholarships to local high school students and participate in volunteer projects to improve the community.
1. How do I start or stop my electric service with Murfreesboro Electric Cooperative?
To start or stop your electric service with Murfreesboro Electric Cooperative, you can follow these simple steps:
Starting Service:
1. Visit the Murfreesboro Electric Cooperative website.
2. Click on the "Start Service" link.
3. Fill out the required information, including your name, address, and contact information.
4. Choose a desired date for your service to start.
5. Submit the form and wait for confirmation from Murfreesboro Electric Cooperative.
Stopping Service:
1. Visit the Murfreesboro Electric Cooperative website.
2. Click on the "Stop Service" link.
3. Fill out the required information, including your name, address, and contact information.
4. Choose a desired date for your service to stop.
5. Submit the form and wait for confirmation from Murfreesboro Electric Cooperative.
Alternatively, you can also contact Murfreesboro Electric Cooperative directly through their customer service line or by visiting their office.
2. What are the different billing and payment options available to me?
There are several billing and payment options available to Murfreesboro Electric Cooperative customers. One option is to pay through the cooperative's website, using a credit or debit card. This can be done either as a one-time payment or by setting up automatic payments. Another option is to enroll in the budget billing program, which allows customers to pay the same amount each month based on their average annual usage. Customers can also pay in person at the cooperative's office or through the mail with a check or money order. Additionally, the cooperative offers a prepay option, allowing customers to pay for their electricity as they use it.
Murfreesboro Electric Cooperative strives to provide a variety of payment options to meet the needs and preferences of its customers. By offering both traditional and modern methods of payment, the cooperative aims to make the billing process convenient and accessible for all.3. Is there a power outage map I can access to see if my area is affected?
Yes, the Murfreesboro Electric Cooperative offers a power outage map on their website for customers to access. This map provides real-time information on any power outages that may be occurring in the area. To access the map, customers can visit the cooperative's website and click on the "Power Outage Map" tab. This will bring them to a page where they can enter their address or zip code to see if their specific area is affected by a power outage. The map will show the affected areas in red, providing customers with an easy and convenient way to check if their power is out.
4. How can I contact Murfreesboro Electric Cooperative for questions or concerns?
If you have any questions or concerns regarding Murfreesboro Electric Cooperative's services, you can contact them through multiple channels. One option is to call their customer service line at (615) 893-5514 during their business hours, which are Monday through Friday from 8:00am to 5:00pm. You can also visit their website at www.murfreesboroelectric.com and use their online contact form to submit your inquiries. Another option is to visit one of their physical locations (1231 W College St, Murfreesboro, TN 37129) and speak directly with a representative. Additionally, you can connect with Murfreesboro Electric Cooperative on social media platforms such as Facebook and Twitter, where they regularly post updates and respond to customer inquiries. No matter which method you choose, Murfreesboro Electric Cooperative is dedicated to providing prompt and helpful assistance to their customers.
5. Are there any additional fees or charges for starting or stopping my service?
Are there any additional fees or charges for starting or stopping my service?
According to Murfreesboro Electric Cooperative's website, there are certain fees and charges associated with starting or stopping your service. When starting your service, you will be required to pay a $10 service charge and a $10 connect fee. These fees cover the cost of setting up your account and activating your service. When stopping your service, a $10 disconnect fee will be applied to your final bill. Additionally, if your service is disconnected due to non-payment, a $35 reconnect fee will be charged. It is important to note that these fees are subject to change and may vary depending on your specific circumstances. If you have any questions or concerns about the fees and charges associated with starting or stopping your service, you can contact Murfreesboro Electric Cooperative directly for more information. To conclude, Murfreesboro Electric Cooperative (MEC) is a leading provider of electricity services in the Murfreesboro community. We strive to provide reliable and affordable electricity to our customers while also promoting the use of sustainable energy sources.
If you are moving into or out of the Murfreesboro area, MEC offers convenient options for starting or stopping your service. Our online portal allows you to easily transfer or cancel your service with just a few clicks. You can also visit our office or give us a call to speak with a customer service representative.
In terms of billing and payment, MEC offers various options to suit your needs. You can choose to receive your bill electronically or through traditional mail. We also offer automatic bank draft and online payment options for your convenience.
In the event of a power outage, our dedicated team works tirelessly to restore power as quickly as possible. We understand how important electricity is to our customers and we are committed to keeping you informed through our online outage map and social media platforms.
If you have any questions or concerns, we encourage you to contact us. Our customer service team is available to assist you with any inquiries or issues you may have. Thank you for choosing MEC as your trusted electricity provider. We look forward to serving you and the Murfreesboro community for many years to come.
