UGI Bill Pay: A Comprehensive Guide
Managing your UGI Utilities account is simple and convenient, thanks to a variety of payment options and billing services. Whether you prefer online payments, phone transactions, or mailing in your payment, UGI has a method that suits your needs. This guide will walk you through each option, making it easy to stay on top of your utility bills.
1. Pay Your Bill Online
To pay your bill online, start by logging into your UGI profile at UGI Online Account. If you haven’t registered yet, you can create an account at Register Here. Once logged in, you can view your bill and make payments quickly.
2. Enroll in AutoPay
For hassle-free billing, consider enrolling in AutoPay. This service allows your payments to be automatically deducted from your bank account, ensuring you never miss a due date. To enroll, visit AutoPay Enrollment.
3. Pay by Phone
If you prefer to pay over the phone, simply call UGI at 800-276-2722. This option is convenient for those who want to handle their bills verbally and get immediate confirmation of their payment.
4. Pay by Mail
For traditionalists, UGI accepts payments by mail. Send your payment, including your UGI account number, to:
UGI Utilities, Inc.
P.O. Box 15503
Wilmington, DE 19850-5503
Ensure your payment is sent in advance to avoid any late fees.
5. Pay in Person at Authorized Pay Sites
You can also pay your bill in person at authorized locations. Use the CheckFreePay network to find a convenient payment location near you by visiting CheckFreePay Locator.
6. Understanding Your UGI Bill
UGI Bill Cost Breakdown
UGI bills vary based on the type of service you receive. Here's a brief overview of the categories:
- Residential Gas
- Small Commercial Natural Gas
- Residential Electric
- Small Commercial Electric
Refer to your bill for a detailed visual breakdown of costs to understand how your charges are calculated.
Here’s a detailed breakdown of what to expect in your UGI bill package:
1. Account Information
At the top of your bill, you'll find your Account Information section. This includes:
- Account Number: A unique identifier for your account.
- Billing Period: The dates that the bill covers.
- Due Date: When your payment is due to avoid late fees.
2. Usage Summary
This section provides a snapshot of your energy usage for the billing period:
- Gas/Electric Usage: Measured in therms for gas and kilowatt-hours (kWh) for electricity. This shows how much energy you consumed compared to previous months.
- Previous and Current Readings: The meter readings at the start and end of the billing period to calculate usage.
3. Charges Breakdown
Here, your total charges are detailed, including:
- Delivery Charges: Fees associated with delivering gas or electricity to your home. This includes both fixed and variable costs.
- Supply Charges: Costs for the energy itself, which may vary based on market rates.
- Taxes and Fees: Any applicable state or local taxes and regulatory fees.
Example Breakdown:
- Residential Gas: Charges based on your therm usage.
- Residential Electric: Charges based on your kWh usage.
- Small Commercial Gas/Electric: Different rates may apply for small businesses.
UGI Bill: Cost Breakdown
| Customer Type | Charge Type | Percentage of Bill | Description |
|---|---|---|---|
| Residential Natural Gas | Distribution and Customer Charges | 64% | Covers delivery and service costs to maintain natural gas facilities. |
| Commodity Charge | 36% | Charges for actual energy consumed, measured in CCF (hundred cubic feet). | |
| Purchased Gas Costs (Pass-Through) | Varies | Adjustments made quarterly based on costs incurred to purchase gas. | |
| PGC Rate Change Cap | 25% (Dec, Mar, Jun) | Protects against extreme price spikes. | |
| 15% (Sep) | |||
| Small Commercial Natural Gas | Distribution and Customer Charges | 52% | Similar to residential, covers delivery and service costs. |
| Commodity Charge | 48% | Charges for actual energy consumed, measured in CCF. | |
| Purchased Gas Costs (Pass-Through) | Varies | Similar to residential, with quarterly adjustments. | |
| PGC Rate Change Cap | 25% (Dec, Mar, Jun) | Protects against extreme price spikes. | |
| 15% (Sep) | |||
| Residential Electric | Distribution and Customer Charges | 45% | Covers delivery and service costs to maintain electric facilities. |
| Generation Charge | 55% | Charges for actual energy consumed, measured in KWH (kilowatt hours). | |
| Small Commercial Electric | Distribution and Customer Charges | 43% | Similar to residential, covers delivery and service costs. |
| Generation Charge | 57% | Charges for actual energy consumed, measured in KWH. |
7. Additional Services
Start or Stop Service
You can easily start or stop your service through your online account or by contacting customer service.
Update Bank Info
Ensure your payment information is current by updating your bank details through your online profile.
Report Outage
If you experience an outage, report it via the UGI website or call customer service for immediate assistance.
Enroll in Budget Billing
This program helps you manage your costs by spreading them evenly throughout the year, making budgeting easier.
On a Fixed Income?
If you’re a residential customer on a fixed retirement income, consider the UGI Due Date Extension Program for additional flexibility in your payment schedule.
Third Party Notifications
To receive reminders for your bill payments, request a Third Party Notification application. After filling it out, return it to UGI via email or mail.
