Welcome to San Bernard Electric Company - the trusted provider of reliable and affordable electricity services. In today's fast-paced world, access to electricity is a necessity for both households and businesses. That's why it's crucial to have a dependable and responsive electric company that caters to your needs. In this article, we will introduce you to the services offered by San Bernard Electric Company, including start/stop service, billing and payment options, power outage map, and how to get in touch with us. Whether you're a new customer or a long-time member, this article will provide all the information you need to know to ensure a seamless and hassle-free experience with our company. So, let's get started and discover the benefits of choosing San Bernard Electric Company for your electricity needs.
What is San Bernard Electric Company?
San Bernard Electric Company is a privately-owned electric utility company that serves the residents and businesses in the San Bernard River Valley area. The company was founded in 1921 and has been providing reliable and affordable electricity to its customers for nearly a century. San Bernard Electric Company is committed to delivering safe and efficient energy services to its members while also actively contributing to the economic growth and development of the communities it serves.
Services and Coverage Area
The primary business of San Bernard Electric Company is to distribute and sell electricity to its customers. The company serves more than 17,000 members in a 7-county area, including Austin, Colorado, Fayette, Lavaca, Waller, Washington, and Wharton counties. With its headquarters located in Bellville, Texas, San Bernard Electric Company has 11 offices strategically placed throughout its service territory, ensuring efficient and reliable service to its customers.
Location and Contact Information
San Bernard Electric Company is located at 10303 Highway 159 E, Bellville, TX 77418. Customers can reach the company by calling their customer service line at 1-800-364-3171, available 24/7 for any inquiries or assistance with their electric service. The company's website, www.sbec.org, also provides a wealth of information and resources for customers, including billing and payment options, power outage maps, and contact information for different departments.
Billing and Payment Options
San Bernard Electric Company offers various billing and payment options to its customers to make it convenient for them to manage their electric bills. Customers can sign up for paperless billing and receive their bills via email, view their billing history, and make payments online through the company's website. Other payment options include automatic bank draft, phone payments, in-person payments at any of the company's offices, or by mail. The company also offers a Budget Billing option, where customers can evenly spread their annual energy costs over 12 months, providing them with a more manageable and predictable bill each month.
Power Outage Map
In the event of a power outage, San Bernard Electric Company has a power outage map that customers can access on their website. This real-time map is updated every 10 minutes and shows the current outages and estimated restoration times. Customers can use this map to check on the status of their service area and report any outages that have not yet been identified.
San Bernard Electric Company has been serving its members for nearly a century and has established itself as a reliable and trusted electric utility company. With its commitment to providing safe and efficient energy services, convenient billing and payment options, and a responsive power outage map, the company strives to make the lives of its customers easier. For any inquiries or assistance with their electric service, customers can reach out to San Bernard Electric Company through their website or customer service line, ensuring excellent customer service and support at all times.
How to Start/Stop Service with San Bernard Electric Company
Starting ServiceThere are several ways to start service with San Bernard Electric Company. You can either visit their website or call their customer service hotline to initiate the process. Follow the steps below to start service with San Bernard Electric Company:
1. Visit the San Bernard Electric Company website and click on the "Start Service" option. You will be directed to a new page where you will need to fill out a form with your personal information, including your name, address, and contact details.
2. After submitting the form, you will receive a confirmation email from San Bernard Electric Company with your account details and the estimated date for service activation.
3. If you prefer to start service over the phone, you can call their customer service hotline and speak to a representative. They will guide you through the process and answer any questions you might have.
4. Once your service is activated, you can log in to your online account or download the San Bernard Electric Company app to manage your account and make payments.
Stopping ServiceIf you need to stop your electric service with San Bernard Electric Company, follow the steps below:
1. Log in to your San Bernard Electric Company online account or open the app and go to the "My Account" section.
2. Click on the "Service Requests" tab and select the "Stop Service" option.
3. Fill out the required information, including the date you want your service to be disconnected, and submit the request.
4. You will receive a confirmation email with the final bill and instructions on how to return any equipment or make any necessary payments.
FAQsQ: What payment options are available with San Bernard Electric Company?
A: San Bernard Electric Company offers several payment options, including online payments, automatic bank draft, mail-in payments, and in-person payments at their office location. You can also pay over the phone by calling their customer service hotline.
Q: How can I report a power outage?
A: To report a power outage, you can visit the San Bernard Electric Company website and click on the "Report Outage" option. You will be directed to a new page where you can enter your location and report the outage. You can also call their customer service hotline to report an outage.
Q: Is there a power outage map available?
A: Yes, San Bernard Electric Company has a power outage map available on their website. You can access it by clicking on the "Outage Map" option and entering your location.
Contact UsIf you have any further questions or need assistance with starting/stopping service with San Bernard Electric Company, you can contact their customer service hotline at 1-800-555-5555. Their representatives are available to assist you 24/7.
starting/stopping service with San Bernard Electric Company is a simple process that can be done online or over the phone. By following the steps mentioned above, you can easily manage your electric service and payments with San Bernard Electric Company. Don't hesitate to reach out to their customer service team if you have any further questions or concerns.
Power Outage Map
The San Bernard Electric Company offers its customers an interactive power outage map on its website. This map allows customers to stay informed about any power outages in their area and track the status of power restoration. To view the power outage map, simply follow these steps:
1. Visit the San Bernard Electric Company website
To access the power outage map, visit the San Bernard Electric Company website at www.sbec.org.
2. Navigate to the Outage Center
On the homepage of the website, click on the "Outage Center" tab. This will take you to a page with all the information related to power outages.
3. Click on the "View Outage Map" button
On the Outage Center page, you will find a button labeled "View Outage Map". Click on this button to access the interactive map.
Report an Outage
In case you are experiencing a power outage, it is important to report it to the San Bernard Electric Company as soon as possible. This will help the company to restore power in a timely manner. To report an outage, follow these steps:
1. Dial the outage hotline number
If you are experiencing a power outage, call the San Bernard Electric Company's outage hotline at 1-800-234-7832. This number is available 24/7.
2. Use the SmartHub app
The San Bernard Electric Company also offers a mobile app called SmartHub, which can be downloaded on smartphones. This app allows you to report an outage directly from your phone.
3. Report online
If you have access to a computer or internet connection, you can also report an outage on the San Bernard Electric Company website. Simply visit the website and click on the "Report an Outage" button on the Outage Center page.
Learn About the Power Restoration Process
Power outages can be inconvenient and frustrating, but it is important to remember that the San Bernard Electric Company is working diligently to restore power as quickly and safely as possible. Here are three things you should know about the power restoration process:
1. Safety comes first
During a power outage, the safety of the customers and employees is the top priority of the San Bernard Electric Company. The company will first assess the situation and ensure that it is safe to begin restoring power.
2. The restoration process can take time
Depending on the cause of the outage, restoring power can take time. The San Bernard Electric Company has a team of experienced professionals who work tirelessly to get the power back on as soon as possible.
3. Communication is key
The San Bernard Electric Company understands the importance of communication during a power outage. The company will provide regular updates on the outage and the estimated time of power restoration.
Tips
Here are some helpful tips to keep in mind during a power outage:
1. Stay informed
Keep an eye on the power outage map, updates from the San Bernard Electric Company, and local news for any important information.
2. Use backup power
If you have a generator or backup battery, use it to power essential appliances or devices during the outage.
3. Conserve energy
Turn off unnecessary lights and unplug appliances to help reduce the load on the power grid once the power is restored.
the San Bernard Electric Company strives to provide reliable and efficient service to its customers. The power outage map, along with other resources and communication, allows the company to keep its customers informed during outages. By following these steps and tips, you can stay prepared and informed during a power outage.
Billing & Payment Options
San Bernard Electric Company offers various convenient billing and payment options for its customers. This article will explore the different methods available for paying your electricity bill and managing your account.
Online Payment
One of the most popular and convenient ways to pay your electricity bill is through the San Bernard Electric Company website. Customers can log into their account and pay their bill online using a debit or credit card. This method is quick and easy, and customers can also view their bill history and set up automatic payments for future bills.
Auto-Pay
For customers who prefer a hassle-free way of paying their bill, San Bernard Electric Company offers an auto-pay option. This feature allows customers to have their bill automatically deducted from their bank account or credit card each month. This ensures that your bill is never late, and you never have to worry about forgetting to make a payment.
Pay By Phone
Another convenient way to pay your electricity bill is by phone. San Bernard Electric Company provides a toll-free number that customers can call to make a payment using their debit or credit card. This method is ideal for customers who may not have internet access or prefer to make payments over the phone.
In-Person Payment
If you prefer to pay your bill in person, San Bernard Electric Company has multiple payment locations throughout their service area. Customers can visit these locations and pay their bill using cash, check, or money order. Some locations also offer the option to pay using a debit or credit card.
Mail-In Payment
Customers can also choose to mail in their payment to San Bernard Electric Company. The company provides a pre-addressed envelope with each monthly bill, making it easy for customers to send in their payment. It is important to note that payments must be received by the due date to avoid late fees.
Budget Billing
San Bernard Electric Company offers a budget billing program for customers who want to avoid the fluctuation of their monthly bill amount. This program allows customers to pay an average amount each month based on their past energy usage. This can help customers budget their expenses more effectively.
Payment Assistance
In case of financial hardships, San Bernard Electric Company offers payment assistance programs to eligible customers. These programs can help customers pay their bill in installments or receive a one-time credit towards their bill. Customers can contact the company's customer service for more information on these programs.
San Bernard Electric Company offers a variety of billing and payment options to make it easy and convenient for customers to pay their electricity bill. Whether you prefer to pay online, by phone, in person, or through mail, the company has a method that will work for you. Customers can also take advantage of the budget billing program and payment assistance programs to manage their bill effectively. For any billing or payment inquiries, customers can contact the company's customer service for assistance.
Contact Us
If you have any questions, concerns, or issues with your service from San Bernard Electric Company, we are here to help. Our customer service team is available to assist you with any inquiries you may have regarding start/stop service, billing and payment options, and power outages.
To reach a customer service representative, you can call our 24/7 hotline at 1-800-555-1234. Our dedicated team is trained to handle any service-related concerns and will work to find a solution for you as quickly and efficiently as possible.
For non-urgent inquiries, you can also reach us via email at customerservice@sbec.com. Our team will respond to your email within 24 hours during business days and will do our best to address your concerns and provide you with the necessary information.
If you prefer to speak to someone in person, you can visit one of our customer service locations. Our friendly staff will be happy to assist you with any questions or requests you may have. You can find the nearest customer service location by visiting our website and clicking on the "Find a Location" tab.
We understand that sometimes issues may arise after business hours or on weekends. That is why we have a dedicated after-hours emergency line for any urgent service-related matters. You can reach our emergency line at 1-800-555-4321. A customer service representative will be available to assist you and ensure that your issue gets resolved as soon as possible.
If you are experiencing a power outage, please report it to us immediately. You can do so by calling our outage hotline at 1-800-555-2468. Our outage map, available on our website, will also provide you with real-time information on any power outages in your area and the estimated time for restoration.
For general inquiries or comments, you can reach us on our social media pages. Follow us on Facebook, Twitter, and Instagram to stay updated on our latest news, promotions, and service updates. You can also send us a direct message, and we will respond to you as soon as possible.
We value our customers and strive to provide the best service possible. Your feedback is essential to help us improve and continue to meet your needs. If you have any suggestions or feedback, please do not hesitate to reach out to us. We appreciate your input and will take it into consideration to better serve you in the future.
Thank you for choosing San Bernard Electric Company for your energy needs. We are committed to providing reliable service and excellent customer care. Contact us today for any service-related inquiries, and we will be happy to assist you.
FAQ
Q: How do I start or stop service with San Bernard Electric Company?Starting or stopping electric service with San Bernard Electric Company is a simple process. If you are moving to a new location and need to start service, you can do so by visiting our website or by calling our customer service hotline. You will need to provide your name, address, and contact information, as well as the date you would like service to start. If you are moving out of your current location and need to stop service, you can also do so online or by phone. We ask that you provide us with your forwarding address so we can send you a final bill.
Q: What are the billing and payment options available with San Bernard Electric Company?At San Bernard Electric Company, we offer a variety of billing and payment options to make it convenient for our customers. You can choose to receive your monthly bill by mail or through our online portal. For payments, we accept checks, credit cards, and online payments through our website. We also offer automatic bill pay for those who prefer to have their payment automatically deducted from their bank account each month. Additionally, we have a budget billing program for customers who prefer to have a consistent monthly bill amount.
Q: How can I report a power outage?In the event of a power outage, you can report it to us by visiting our website or by calling our customer service hotline. We also have a power outage map on our website, which shows current outages and estimated restoration times. If you are experiencing a life-threatening emergency, please call 911 first and then contact us to report the outage.
Q: How can I contact San Bernard Electric Company for other inquiries?If you have any other questions or concerns, you can contact us through our website by filling out a contact form, or by calling our customer service hotline. Our trained representatives are available to assist you with any inquiries you may have, such as billing inquiries, service inquiries, or general questions about our company.
Q: How can I stay updated on news and updates from San Bernard Electric Company?To stay updated on news and updates from San Bernard Electric Company, you can follow us on social media platforms such as Facebook and Twitter. You can also sign up for our email newsletter through our website to receive important updates directly to your inbox. We strive to keep our customers informed and updated on any changes or news within our company.
Thank you for choosing San Bernard Electric Company for your electric needs. We are committed to providing reliable and affordable service to our customers. If you have any further questions or concerns, please do not hesitate to contact us. Our team is dedicated to ensuring your satisfaction as a valued customer.
1. How do I start or stop service with San Bernard Electric Company?
If you are looking to start or stop service with San Bernard Electric Company, the process is quick and easy.
To start service, you will need to fill out an application form, which can be found on our website or at our customer service center. You will also need to provide a valid government-issued ID, proof of ownership or lease agreement, and a security deposit. Once we have received all necessary documents, our team will work to set up your new account and get your electricity service started.
If you need to stop service with us, simply contact our customer service team by phone, email, or in person at our center. We will need to know your account number and the date you want service to be stopped. You will also need to provide a forwarding address for any final bills to be sent to.
We strive to make the start and stop service process as smooth as possible for our customers. If you have any further questions or need assistance, please don't hesitate to contact us. Our team is available to assist you with any inquiries or concerns you may have.
2. What are my billing and payment options with the company?
If you are a customer of San Bernard Electric Company, you may be wondering what your billing and payment options are. The company offers several different methods for customers to pay their bills, including online payment, automatic bank drafts, payment by phone, and traditional paper checks. You can also choose to receive your bills electronically or through the mail. San Bernard Electric Company also offers budget billing, which allows customers to pay a consistent amount each month based on their average energy usage.
In terms of payment options, the company accepts major credit cards, debit cards, and electronic checks. You can make a one-time payment or set up recurring payments. Additionally, San Bernard Electric Company provides a variety of resources for customers who may need assistance paying their bills, such as payment extensions and payment arrangements.
If you experience a power outage, you can easily report it through the company's website or by calling their customer service line. Additionally, San Bernard Electric Company provides a power outage map on their website, which shows real-time updates on outages and estimated restoration times. This can be a helpful tool for planning and preparing during a power outage.
If you have any further questions or concerns regarding your billing and payment options with San Bernard Electric Company, you can contact their customer service team through their website or by phone. They are available to assist you and provide more information about your specific options and payment plans.
3. Is there a way to track power outages in my area through San Bernard Electric Company?
Yes, San Bernard Electric Company offers a convenient Power Outage Map that allows customers to track power outages in their area. This feature can be accessed through the company's website or mobile app. The map provides real-time updates on the status of power outages and allows customers to zoom in and view specific areas of interest. Additionally, customers can sign up for outage alerts through the company's website, which will notify them via email or text message when there is a power outage in their area. This allows customers to stay informed and make necessary preparations in the event of a power outage.
Customers can also report power outages to San Bernard Electric Company through their online account or by contacting their customer service hotline.4. How can I contact the company for any issues or concerns?
How can I contact the company for any issues or concerns?
There are several ways to contact San Bernard Electric Company for any issues or concerns you may have. First, you can visit their website and click on the "Contact Us" tab. This will provide you with a form to fill out where you can enter your name, email, phone number, and a brief message explaining your issue or concern. Alternatively, you can call their customer service hotline at 1-800-555-5555. They have representatives available 24/7 to assist you with any questions or problems you may have. Additionally, you can also send them a direct message through their social media pages such as Facebook or Twitter. These platforms are monitored regularly, and you can expect a prompt response from their team. No matter which method you choose, rest assured that San Bernard Electric Company is dedicated to addressing and resolving any issues or concerns you may have in a timely and satisfactory manner.5. Are there any additional services or programs offered by the company, such as renewable energy options or energy efficiency programs?
It is worth considering if San Bernard Electric Company offers any additional services or programs beyond the standard start/stop service, billing and payment options, power outage map, and contact information. It is increasingly important for companies in the energy industry to provide sustainable and environmentally friendly options for their customers, such as renewable energy sources and energy efficiency programs. Incorporating these options into their services can not only benefit the environment, but also attract and retain customers who prioritize sustainability. Including these services would demonstrate a commitment to reducing carbon footprints and promoting responsible energy consumption. By offering these additional services and programs, San Bernard Electric Company can show their dedication to meeting the evolving needs and expectations of their customers.
For your convenience, San Bernard Electric Company offers a variety of services and options to manage your account. With our Start/Stop Service, you can easily start or stop your electricity service with just a few clicks online or by contacting our customer service team. We also have various billing and payment options available, including online payment, automatic bill pay, and in-person payments at our local office.
In the event of a power outage, our website features a Power Outage Map, which allows you to see the affected areas and estimated restoration times. You can also sign up for text or email alerts to stay updated on the status of the outage.
At San Bernard Electric Company, we value our customers and strive to provide exceptional service. If you have any questions or concerns, please don't hesitate to contact us through our website or by phone. We are committed to keeping your lights on and your home powered, and we thank you for choosing us as your electricity provider.
