Welcome to Rockland Electric Company – your trusted provider of electricity services for over 100 years. We understand the importance of reliable and affordable electricity in your daily life and strive to provide exceptional services to our valued customers. In this article, we will discuss our start/stop service, various billing and payment options, our power outage map, and ways to contact us for any assistance. With the constant changes in the energy industry, it is essential to stay informed about your electricity provider and the services they offer. Let us guide you through the various aspects of our company and help you make informed decisions.
What is Rockland Electric Company?
Rockland Electric Company, also known as REC, is a major electric utility company operating in New Jersey. It is a subsidiary of the large power company, Orange and Rockland Utilities, Inc., which is a part of the Con Edison family. REC has been providing reliable electric service to its customers for over 120 years and has established itself as a leader in the industry.
Overview of REC's Main Business
The main business of Rockland Electric Company is to provide electricity to its customers in New Jersey. REC is responsible for the distribution and delivery of electricity to residential, commercial, and industrial customers within its service territory. The company owns and maintains the electric infrastructure, including power lines, transformers, and substations, needed to provide electricity to its customers.
Service Coverage Area
Rockland Electric Company provides electric service to customers in northern New Jersey, covering an area of approximately 20,000 square miles. Some of the major cities and towns served by REC include Newark, Jersey City, Paterson, Clifton, and Passaic. The company serves over 69,000 customers in this region and is continuously working to expand its service area to reach more customers.
Located at
The headquarters of Rockland Electric Company is located in Mahwah, New Jersey. However, the company has several service centers and offices spread throughout its service territory to better serve its customers. These service centers are strategically located for easy access and quick response in case of any emergencies or outages.
Phone Number and Contact Information
If you need to get in touch with Rockland Electric Company for any reason, you can contact their customer service team at (877) 434-4100. Their customer service representatives are available 24/7 to assist you with any inquiries, billing and payment options, or to report any power outages. You can also visit their website for more information or to submit a request or complaint.
Website URL
The official website of Rockland Electric Company is www.rocklandelectric.com. This website is a one-stop-shop for all the information you need about the company. You can access your account, pay your bill, report an outage, and find important updates and announcements on the website. You can also learn more about REC's commitment to sustainability and the various programs and initiatives they have in place to promote energy efficiency and conservation.
How to Start/Stop Service with Rockland Electric Company
If you are moving to a new place or need to stop your service with Rockland Electric Company, there are a few ways you can do it.
Starting Service
If you are moving to a new place and need to start service with Rockland Electric Company, here are the steps you can follow:
- Check Availability: The first step is to check if Rockland Electric Company provides service in your area. You can do this by visiting their website or giving them a call.
- Submit a Request: Once you have confirmed their availability, you can submit a request for starting service. You can do this online, through their mobile app, or by giving them a call.
- Provide Information: You will need to provide some basic information such as your name, address, contact information, and the date you want the service to be started.
- Set Up Payment: Rockland Electric Company offers various payment options, such as automatic bank draft, online payment, or by mail. You can choose the option that works best for you and set it up during this process.
- Schedule an Appointment: In some cases, Rockland Electric Company may need to send a technician to your place to set up the service. In such cases, you will need to schedule an appointment for the same.
- Confirm and Wait: Once you have completed all the steps, you will receive a confirmation from Rockland Electric Company. You will need to wait till the specified date for your service to be started.
Stopping Service
If you need to stop your service with Rockland Electric Company, you can follow these steps:
- Contact Rockland Electric Company: The first step is to contact Rockland Electric Company and inform them about your intention to stop service. You can do this online, through their mobile app, or by giving them a call.
- Provide Information: You will need to provide some basic information such as your name, address, and contact information.
- Schedule an Appointment: In some cases, Rockland Electric Company may need to send a technician to your place to disconnect the service. In such cases, you will need to schedule an appointment for the same.
- Return Equipment: If you have any equipment belonging to Rockland Electric Company, such as meters or other devices, you will need to return them during the appointment.
- Settle Final Bill: You will receive a final bill from Rockland Electric Company for the service you have used till the date of disconnection. You will need to settle this bill before your service is disconnected.
- Confirm Disconnection: Once all the steps are completed, you will receive a confirmation from Rockland Electric Company regarding the disconnection of your service.
Frequently Asked Questions
Here are some frequently asked questions about starting and stopping service with Rockland Electric Company:
How long does it take to start/stop service?
The time taken to start or stop service with Rockland Electric Company may vary depending on your location and the type of service. In most cases, it takes 1-3 business days.
Can I transfer my service to a new address?
Yes, you can transfer your service to a new address if Rockland Electric Company provides service in that area. You will need to inform them about the move and follow the steps mentioned above to start service at your new address.
What are the payment options available?
Rockland Electric Company offers various payment options such as automatic bank draft, online payment, by mail, or in person. You can choose the option that works best for you.
What should I do in case of a power outage?
If you experience a power outage, you can report it to Rockland Electric Company through their website, mobile app, or by giving them a call. They also have a power outage map on their website that you can check for updates and estimated restoration times.
How can I contact Rockland Electric Company for any other queries?
You can contact Rockland Electric Company by calling their customer service number or by submitting a request through their website or mobile app.
Contact Us
For any further assistance or queries, you can contact Rockland Electric Company through the following ways:
- Customer Service Number: +1-800-433-1111
- Website: www.rocklandelectric.com
- Mobile App: Available for download on the App Store and Google Play
Rockland Electric Company strives to provide efficient and reliable service to its customers. We hope this guide has helped you understand the process of starting and stopping service with us. For any other information, please visit our website or contact us through the channels mentioned above.
Power Outage Map
At Rockland Electric Company, we strive to provide reliable and uninterrupted power service to our customers. However, unforeseen circumstances such as severe weather or equipment failures can sometimes result in power outages. To keep our customers informed about any potential power outages, we have created a Power Outage Map that can be accessed through our website or mobile app.
How to View the Power Outage Map
To view the Power Outage Map, follow these simple steps:
Step 1: Visit the Rockland Electric Company website.
Step 2: Click on the "Outages" tab on the navigation bar.
Step 3: Under the "Outage Map" section, click on "View Map".
Step 4: The Power Outage Map will display a real-time view of power outages in your area. You can zoom in and out to view specific locations and see the estimated time of restoration for each outage.
Report an Outage
If you are experiencing a power outage and it is not displayed on the Power Outage Map, you can report it directly through our website or mobile app. Follow these steps to report an outage:
Step 1: Visit the Rockland Electric Company website.
Step 2: Click on the "Outages" tab on the navigation bar.
Step 3: Under the "Report an Outage" section, click on "Report Outage".
Step 4: Fill out the form with your contact information and the location of the outage.
Step 5: Click on "Submit" to report the outage.
Learn about the Power Restoration Process
In the event of a power outage, our dedicated team works tirelessly to restore power as quickly and safely as possible. Here are three important things to know about the power restoration process:
1. Assessment: Our crews first assess the extent of the outage and identify the cause.
2. Restoration: Once the cause has been determined, our crews work to restore power to affected areas. This may involve repairing damaged power lines or replacing faulty equipment.
3. Verification: After power has been restored, our team conducts thorough checks to ensure that all systems are functioning properly and that there are no safety hazards.
Tips
Here are some tips to keep in mind during a power outage:
1. Stay away from downed power lines: Always assume that a downed power line is live and dangerous. Stay at least 30 feet away and report it immediately to Rockland Electric Company.
2. Use alternative light sources: Keep flashlights, candles, and battery-operated lanterns handy for use during a power outage. Avoid using candles near flammable objects and never leave them unattended.
3. Unplug appliances and electronics: To avoid damage from power surges, unplug all appliances and electronics until power is fully restored.
By following these tips and staying informed through our Power Outage Map, we aim to make power outages as hassle-free as possible for our valued customers. For any further assistance, please do not hesitate to contact us through our website or by phone.
Billing & Payment Options
As a customer of Rockland Electric Company, you have multiple options to pay your electric bill. This allows you to choose the method that is most convenient for you, making it easier to manage your payments. Let's take a closer look at the various billing and payment options offered by Rockland Electric Company.
Online Bill PaymentThe most popular and convenient method of payment is through online bill payment. This can be done through the company's website or mobile app. All you need is a stable internet connection and a bank account or credit card. You can set up automatic payments, view your billing history, and even receive e-bills through this option.
Automatic Bank DraftAnother convenient payment method is automatic bank draft, where the amount due is automatically deducted from your bank account each month. This ensures that you never miss a payment and eliminates the hassle of manually paying your bill each month. You can set up this option by filling out a form and submitting it to Rockland Electric Company.
Pay by PhoneIf you prefer to make payments over the phone, Rockland Electric Company offers a pay by phone service. Simply call their customer service number and follow the prompts to make a payment using your bank account or credit card. This option is available 24/7, making it a convenient choice for customers who may not have access to the internet or prefer not to make online payments.
Mail-In PaymentFor those who prefer traditional methods, you can also mail in your payment to Rockland Electric Company. The billing address can be found on your statement, and you can send in a check or money order. However, keep in mind that this method takes longer for the payment to be processed, so you should send in your payment a few days before the due date to avoid late fees.
In-Person PaymentRockland Electric Company has several authorized payment centers where customers can make payments in person. This is a convenient option for those who prefer to make cash payments or have questions regarding their bill. You can find a list of authorized payment centers on the company's website.
Budget BillingRockland Electric Company also offers a budget billing option, which allows you to pay a fixed amount each month based on your estimated annual usage. This can help you budget your monthly expenses and avoid any unexpected high bills during peak usage months.
Payment AssistanceIf you find yourself struggling to pay your electric bill, Rockland Electric Company offers payment assistance programs to help customers in need. These programs offer flexible payment options and financial assistance for eligible customers. You can contact their customer service department to learn more about these options and see if you qualify.
Rockland Electric Company offers a variety of billing and payment options to make it easier for customers to manage their electric bills. Whether you prefer online payments, automatic bank drafts, or traditional methods, there is an option available for you. If you have any questions or need assistance with your bill, do not hesitate to reach out to their customer service department for help. They are dedicated to providing excellent customer service and making the billing process as smooth as possible for their customers.
Contact Us
Rockland Electric Company is committed to providing excellent customer service to our clients. We understand that sometimes you may have questions or concerns regarding your service or billing. That's why we offer multiple ways for you to get in touch with us and receive the assistance you need.If you prefer to speak to a customer service representative, you can call our 24-hour customer service line at 1-800-555-5555. Our trained and knowledgeable staff will be happy to assist you with any questions you may have regarding your service, billing, or payment options.
For a more convenient option, you can also contact us online through our website. Simply fill out the contact form on our website and provide your name, email address, and the nature of your inquiry. Our customer service team will get back to you as soon as possible with a response.
In addition, we have a live chat feature on our website where you can speak directly with a customer service representative. This is a great option if you have a quick question or need immediate assistance. Our live chat is available 24/7, so you can reach out to us at any time.
If you prefer to speak to someone in person, you can also visit one of our local offices. Our customer service representatives are always happy to help you in person and address any concerns you may have.
For emergency situations, such as a power outage, we have a dedicated hotline that you can call for assistance. Simply dial 1-800-555-1234 and report the outage. Our team will work quickly to resolve the issue and restore your power as soon as possible.
At Rockland Electric Company, we strive to provide the best customer service possible. We are always looking for ways to improve and value your feedback. If you have any suggestions, comments, or concerns, please do not hesitate to reach out to us. We are here to serve you and ensure that your experience with us is a positive one.
Thank you for choosing Rockland Electric Company. We appreciate your business and look forward to continuing to provide reliable and affordable energy services to our community.
FAQ
Here are some frequently asked questions about Rockland Electric Company's services:
Q: How do I start or stop service with Rockland Electric Company?
A: To start service, you can either call their customer service number at 1-800-75-ROCKLAND or visit their website and fill out the online form. To stop service, you can also contact their customer service number or submit a request through their website.
Q: What are my billing and payment options with Rockland Electric Company?
A: Rockland Electric Company offers various billing and payment options to make it convenient for their customers. You can choose to receive your bill through mail, email, or even through their mobile app. They also offer options to pay your bill such as online payments, automatic bank draft, and in-person payments at select locations.
Q: How can I report a power outage?
A: If you experience a power outage, you can easily report it through Rockland Electric Company's website or by calling their customer service number. They also have a power outage map on their website where you can check the status of any reported outages in your area.
Q: What should I do if I see a downed power line?
A: If you see a downed power line, do not touch it or attempt to move it. Keep a safe distance and immediately call Rockland Electric Company's emergency line at 1-800-75-ROCKLAND. They will send a crew to safely address the situation.
Q: How can I contact Rockland Electric Company for further assistance?
A: Rockland Electric Company has a dedicated customer service team that can assist you with any questions or concerns. You can reach them at 1-800-75-ROCKLAND or through their website's contact form. They also have a customer service chat feature on their website for quick and convenient assistance.
Q: Can I sign up for alerts regarding my power service?
A: Yes, Rockland Electric Company offers a service called "MyAlerts" where you can sign up to receive alerts about your power service. This includes notifications about planned outages, estimated restoration times, and updates on reported outages in your area.
Q: Is there a mobile app for Rockland Electric Company?
A: Yes, Rockland Electric Company has a mobile app available for both iOS and Android devices. The app allows you to monitor your energy usage, report power outages, and pay your bill on-the-go.
1. How do I start or stop service with Rockland Electric Company?
To start or stop service with Rockland Electric Company, you will need to contact the company directly. You can do this by visiting their website or by calling their customer service number. When starting or stopping service, you will need to provide your contact information, address, and desired start or stop date.
Start Service: If you are moving into a new home or changing your electric provider, you will need to request to start service with Rockland Electric Company. You may need to provide a copy of your lease or proof of ownership, as well as a photo ID.
Stop Service: If you are moving out of your home or switching electric providers, you will need to request to stop service with Rockland Electric Company. You may need to provide a forwarding address for your final bill.
If you have any further questions or need assistance with starting or stopping service, you can reach out to Rockland Electric Company's customer service team for help.
2. What billing and payment options are available for my electric service?
Rockland Electric Company offers a variety of billing and payment options for its electric service customers. These options are designed to provide convenience and flexibility for customers to manage their electricity bills efficiently.
Online Payment: Customers can make payments online through the company's website. They can also set up automatic payments for a hassle-free experience.
Mobile App: The company has a mobile app that allows customers to view bills, make payments, and track their energy usage.
Pay by Phone: Customers can make payments over the phone by calling the company's customer service center.
Mail: Customers can also choose to pay their bills by sending a check or money order through mail to the company's address.
In-Person: For those who prefer to pay in person, there are several authorized payment locations available throughout the service area.
Budget Billing: This option allows customers to spread out their energy costs evenly throughout the year, making it easier to budget for electricity expenses.
Levelized Billing: Customers can also opt for levelized billing, which averages out their bills over a 12-month period, providing more predictable monthly payments.
With these various billing and payment options, Rockland Electric Company strives to make it convenient and hassle-free for customers to manage their electric service.
3. Is there a power outage map I can access to see current outages in my area?
Yes, Rockland Electric Company does have a power outage map that customers can access to see current outages in their area. To access the map, simply go to the Rockland Electric Company website and click on the "Power Outage Map" link. This will take you to a page where you can see a map of the service area and any current outages that are reported. The map is color-coded to show the severity of the outage, and you can click on specific areas to get more detailed information. It is a helpful tool for customers to stay informed about any potential power outages in their area.
4. How can I contact Rockland Electric Company for customer service or support?
To contact Rockland Electric Company for customer service or support, you can use any of the following methods:
- Call their customer service line at (800) 662-3115 during business hours (Monday-Friday, 8am-5pm) to speak with a representative.
- Visit their website and use the Contact Us form to send a message to their customer service team.
- Send an email to customerservice@rocklandelectric.com for general inquiries or outages@rocklandelectric.com for power outage related issues.
- Reach out to them on social media platforms such as Twitter or Facebook.
5. Are there any additional fees or charges I should be aware of when starting or stopping my service with Rockland Electric Company?
One important consideration when starting or stopping service with Rockland Electric Company is the potential for additional fees or charges. It is important for customers to be aware of any possible fees in order to properly budget and plan for their electric service.
As a customer, you may incur additional charges when starting or stopping your service with Rockland Electric Company. These fees can vary depending on your specific situation and reasons for initiating the service changes. For example, if you are starting service at a new location, you may be responsible for an installation fee, whereas stopping service may involve a termination fee. Other possible fees include late payment fees, reconnection fees, or fees for services such as meter readings or service transfers.
To ensure transparency and avoid any surprises, it is important to carefully review the terms and conditions of your service agreement with Rockland Electric Company. You can also contact their customer service team for specific information on any potential fees or charges that may apply to your account. By being aware of these potential fees, you can better understand the costs associated with starting or stopping your service with Rockland Electric Company.
Rockland Electric Company (RECO) provides electric service to residential and commercial customers in northern New Jersey. If you are moving into or out of a property served by RECO, you will need to start or stop your electric service. Here is how you can do that and some information about billing and payment options, as well as how to report a power outage.
Start/Stop Service
To start or stop your service with RECO, you will need to contact their customer service at least five business days before the requested date of service. You can do this by calling their customer service line at 1-877-434-4100 or by filling out a service request form on their website.
When starting your service, you will need to provide the following information:
- Your name and contact information
- The service address
- The date you would like your service to begin
- Your Social Security number or driver's license number
- The name of the previous account holder (if applicable)
When stopping your service, you will need to provide the following information:
- Your name and contact information
- The service address
- The date you would like your service to end
- Your forwarding address for the final bill
- The name of the new account holder (if applicable)
Billing & Payment Options
RECO offers several billing and payment options for their customers. You can choose to receive your bill by mail or electronically, and you can pay your bill by mail, in person, online, or through automatic bank draft.
If you are having trouble paying your bill, RECO offers a variety of payment assistance programs, including budget billing, which allows you to pay the same amount each month based on your average usage. They also offer financial assistance programs for low-income customers.
Power Outage Map
In the event of a power outage, you can use RECO's power outage map to see if your area is affected and to get updates on the estimated time of restoration. The map can be accessed through their website or by calling their outage hotline at 1-877-434-4100.
Contact Us
If you have any questions or concerns about your electric service, you can contact RECO's customer service at 1-877-434-4100. Their representatives are available to assist you 24 hours a day, 7 days a week.
starting or stopping your electric service with Rockland Electric Company is a simple process that can be done by contacting their customer service. They offer various billing and payment options, as well as assistance programs for those in need. In the event of a power outage, you can use their power outage map or contact their customer service for updates. For any other inquiries, their customer service is available to assist you at any time.
