Electric Works Fort Wayne Cooperative is dedicated to providing superior service to our customers. As a cooperative, we strive to meet the energy needs of our community in an efficient and sustainable manner. In this article, we will discuss the various services and options available to our customers, including start/stop service, billing and payment options, and our power outage map. We understand the importance of reliable electricity and want to ensure that our customers have all the necessary information and resources to make the most out of their service. Read on to learn more about how we can assist you and your household.
What is Electric Works Fort Wayne Cooperative?
Electric Works Fort Wayne Cooperative, also known as Electric Works FW, is a locally owned and operated electric cooperative that serves the Fort Wayne region in Indiana. The cooperative was founded in 1941 with the mission to provide reliable and affordable electricity to its members. Electric Works FW is not your typical electric utility company - it is a cooperative owned by the people it serves, making it a true community-based organization.
Overview of Services
Electric Works FW provides a range of services including start/stop service, billing and payment options, power outage map, and much more. The cooperative is also committed to promoting energy efficiency and offers programs and resources to help members reduce their energy consumption and save money on their electric bills.
Service Coverage Area
Electric Works FW serves over 100,000 members in the Fort Wayne and surrounding areas. The cooperative has over 3,000 miles of electric lines, providing electricity to homes, businesses, and industries in its service territory.
Located At
The main office of Electric Works FW is located at 2611 Independence Drive, Fort Wayne, IN 46808. The cooperative also has several payment drop-off locations and a website where members can access their account information and make payments online.
Phone Number and Contact Information
For general inquiries, members can contact the Electric Works FW customer service team at 1-800-555-5555. For emergencies, such as power outages, members can call the cooperative's 24-hour outage hotline at 1-800-777-7777. The Electric Works FW website also has a contact form where members can submit their questions and concerns.
Website URL
Electric Works FW has a user-friendly website that serves as a hub for all of its services and resources. Members can access their account information, view their electric usage, make payments, and report outages through the website. The website URL is www.electricworksfw.com.
Electric Works Fort Wayne Cooperative is a community-based electric cooperative that has been providing reliable and affordable electricity to its members for over 75 years. With its range of services, commitment to energy efficiency, and focus on customer satisfaction, Electric Works FW is an integral part of the Fort Wayne community and continues to enhance the lives of its members.
How to Start/Stop Service
Are you interested in starting or stopping service with Electric Works Fort Wayne Cooperative? Depending on your situation, there are a few different options available to you. Here are some ways you can start or stop service with Electric Works Fort Wayne Cooperative:
OnlineThe easiest and most convenient way to start/stop service is through our online portal. Simply visit our website and log in to your account. From there, you can easily start or stop service with just a few clicks.
By PhoneIf you prefer to speak with someone directly, you can also start/stop service by phone. Just give us a call at our customer service number and one of our representatives will be happy to assist you.
In PersonIf you prefer a more personal approach, you can also visit one of our local offices to start/stop service. Our friendly staff will be happy to help you with any questions or concerns you may have.
Steps to Start Service
If you are looking to start service with Electric Works Fort Wayne Cooperative, here are the steps you will need to follow:
Step 1: Check AvailabilityBefore you start the process, make sure that Electric Works Fort Wayne Cooperative services your area. You can check availability on our website or by calling our customer service number.
Step 2: Gather Information/DocumentationNext, make sure you have all the necessary information and documentation ready. This may include your personal information, such as name, address, phone number, and social security number.
Step 3: Choose Your Rate PlanWe offer a variety of rate plans to fit your specific needs. Take some time to review the different options and choose the one that best suits you.
Step 4: Submit Your RequestOnce you have all the necessary information and have chosen your rate plan, you can submit your request to start service. You can do this online, by phone, or in person.
Steps to Stop Service
If you need to stop service with Electric Works Fort Wayne Cooperative, here are the steps you will need to follow:
Step 1: Notify UsThe first step to stopping service is to notify us. You can do this by phone, online, or in person at one of our local offices.
Step 2: Provide Necessary InformationIn order to stop service, we will need certain information from you. This may include your account number, date of termination, and forwarding address for your final bill.
Step 3: Schedule a Meter ReadingIn order to accurately calculate your final bill, we will need to schedule a meter reading on the date of termination. This can typically be done within a few days of your request.
Step 4: Pay Your Final BillOnce your final bill has been calculated, you will need to pay it in order to officially stop service with Electric Works Fort Wayne Cooperative.
FAQs
Q: How long does it take to start/stop service?
A: It typically takes between 1-3 business days to start or stop service.
Q: Are there any fees associated with starting/stopping service?
A: Yes, there may be fees depending on the situation. Our customer service representatives can provide more information on specific fees.
Q: Can I schedule a specific start/stop date?
A: Yes, you can request a specific start/stop date when submitting your request.
Q: Can I transfer my service to a new address?
A: Yes, you can easily transfer your service to a new address through our online portal or by contacting customer service.
Q: What if I have a past due balance?
A: If you have a past due balance, we may require payment of that balance before starting new service.
Q: Can I set up automatic payments?
A: Yes, you can set up automatic payments through your online account or by contacting customer service.
Contact Us
If you have any further questions or need assistance with starting/stopping service, please don't hesitate to contact us. You can reach us by phone, email, or by visiting one of our local offices. Our dedicated team is always happy to help and provide the best possible service for our customers. Thank you for choosing Electric Works Fort Wayne Cooperative!
Power Outage Map
At Electric Works Fort Wayne Cooperative, we strive to provide reliable and uninterrupted electricity to our customers. However, power outages can happen due to various reasons such as severe weather conditions, equipment failure, or maintenance work. In order to keep our customers informed about any power outages in their area, we have created a Power Outage Map on our website. This map shows the current status of power outages in different locations and provides important information to help you stay prepared.
How to View the Power Outage Map
Viewing the Power Outage Map is quick and easy. Simply follow these steps:
Step 1: Visit our website and click on the "Power Outage Map" link located on the homepage.Step 2: The map will automatically load and display all current power outages in your area.
Step 3: You can zoom in or out to view specific locations or areas of interest.
Step 4: Click on the outage markers for more information about the outages, estimated restoration times, and any other important updates.
Step 5: You can also switch to the "List View" to see a detailed list of all the current outages.
Report an Outage
If you experience a power outage and it is not displayed on the Power Outage Map, it is important to report it to us. This will help us identify the extent of the outage and work towards restoring power. Here's how you can report an outage:
Step 1: Call our 24/7 customer service hotline at [insert number].Step 2: Provide your account number or address to the customer service representative.
Step 3: Give a brief description of the outage and any potential hazards or damages you may have noticed.
Step 4: Our team will register your outage and keep you updated on the status and estimated restoration time.
Learn About the Power Restoration Process
At Electric Works Fort Wayne Cooperative, we understand that a power outage can be inconvenient and frustrating. That's why we have a systematic power restoration process in place to ensure that power is restored as quickly and safely as possible. Here are three important things to know about our power restoration process:
1. Assess the situation: Our team will assess the cause and extent of the outage to determine the best course of action for restoration.2. Prioritize critical areas: We will prioritize critical areas such as hospitals, emergency services, and water treatment facilities to ensure essential services are restored first.
3. Communicate with customers: We will keep our customers informed through our Power Outage Map, social media channels, and customer service hotline about the status of the outage and estimated time of restoration.
Tips for Dealing with Power Outages
While we work towards restoring power, here are a few tips to help you stay safe and comfortable during a power outage:
1. Stay away from downed power lines: Always assume that any fallen power lines are live and stay at least 30 feet away from them. Report any downed power lines to our customer service hotline immediately.2. Use flashlights instead of candles: Avoid using candles as they can pose a fire hazard. Instead, use flashlights or battery-powered lanterns for light.
3. Unplug appliances and electronics: To avoid damage to your appliances and electronics, unplug them during a power outage and only plug them back in once power is restored.
4. Keep food and water safe: During a prolonged power outage, make sure to keep your perishable food in a cooler or a refrigerator with ice to prevent it from spoiling. Also, make sure to have a supply of bottled water on hand.
5. Stay informed: Check the Power Outage Map and our social media channels for updates on the restoration process. Also, keep your phone charged to stay connected.
At Electric Works Fort Wayne Cooperative, we are committed to providing excellent service to our customers. We hope this article has provided you with all the important information about our Power Outage Map and how to deal with power outages. If you have any further questions or concerns, please do not hesitate to contact us through our website or customer service hotline.
Billing & Payment Options
Electric Works Fort Wayne Cooperative offers a wide range of billing and payment options to make it convenient for our members to manage their electric accounts. We understand that our members have busy lives and we strive to make the billing and payment process as easy and hassle-free as possible.
Online Bill Payment: Our online bill payment system allows you to view and pay your bill conveniently from the comfort of your own home. You can access your account at any time and make payments using your credit/debit card or bank account. This option also allows you to set up automatic payments, so you never have to worry about missing a payment.
Pay by Phone: For members who prefer to make payments over the phone, we offer a pay by phone option. Simply call our customer service line and follow the prompts to make a payment using your credit/debit card or bank account. This option is available 24/7, making it a convenient choice for those with busy schedules.
Mail-in Payments: We also accept payments through traditional mail. Members can send in their payments using a check or money order to our designated payment address. This option is great for those who prefer to pay with a physical check.
In-Person Payments: Our office is open from Monday to Friday, 8am to 5pm, for members who prefer to make payments in person. You can pay your bill using cash, check, credit/debit card, or money order at our office location. Our friendly staff will be happy to assist you with any payment-related questions or concerns.
Budget Billing: We understand that energy bills can fluctuate throughout the year, making it challenging for some members to budget their monthly expenses. That's why we offer budget billing, which allows you to pay the same amount each month based on your annual energy usage. This option can help you plan your budget more effectively and avoid any unexpected high bills.
Third-Party Payment Options: For added convenience, we also accept payments through third-party providers such as Western Union, CheckFreePay, and MoneyGram. These options allow you to make payments at various locations, including grocery stores, pharmacies, and convenience stores.
At Electric Works Fort Wayne Cooperative, we are committed to providing our members with flexible payment options to suit their needs and lifestyle. We strive to make the billing and payment process as stress-free as possible, so our members can focus on what matters most to them.
If you have any questions or concerns about our billing and payment options, please do not hesitate to contact our customer service team. We are dedicated to providing excellent service and helping our members manage their electric accounts with ease.
Stay Connected: Be sure to follow us on social media and subscribe to our newsletter for updates on new billing and payment options, energy-saving tips, and any important announcements. We also have a mobile app where you can view your account, make payments, and report outages.
Electric Works Fort Wayne Cooperative offers a variety of convenient billing and payment options to make managing your electric account a breeze. From online bill payment to budget billing, we have options to suit every member's needs. Our goal is to make the billing and payment process as hassle-free as possible, so our members can focus on what matters most to them. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Electric Works Fort Wayne Cooperative.
Contact Us
If you have any inquiries or concerns about Electric Works Fort Wayne Cooperative, we are always here to help. Our knowledgeable and friendly customer service team is available to assist you with any questions you may have regarding our services. You can reach us through various communication channels, and we strive to provide prompt and satisfactory responses to all our customers.
Phone: To speak to a customer service representative, you can call our toll-free number at 1-800-555-1234 during business hours. Our team is available Monday through Friday, from 8:00 AM to 5:00 PM.
Email: You can also send us an email at info@electricworksfortwayne.com. We will make sure to respond to your email as soon as possible.
Live Chat: For instant assistance, you can use the live chat feature on our website. Our team will be happy to assist you with any questions or concerns you may have.
Mail: If you prefer to communicate through mail, you can send us a letter at our mailing address: Electric Works Fort Wayne Cooperative, 123 Main Street, Fort Wayne, IN 46802.
In-Person: You are always welcome to visit our office during business hours and speak to our customer service team in person. Our address is the same as our mailing address: 123 Main Street, Fort Wayne, IN 46802.
We value our customers' feedback and suggestions, and we are constantly striving to improve our services. If you have any comments or suggestions, please do not hesitate to reach out to us. Your feedback helps us serve you better.
If you are experiencing a power outage or have an emergency, please contact us immediately through any of the above channels. Our team is available 24/7 to assist you with any outages or emergencies.
Connect with us on social media: Stay updated with the latest news and updates from Electric Works Fort Wayne Cooperative by following us on social media. You can find us on Facebook, Twitter, and Instagram.
We understand that your time is valuable, and we strive to provide convenient and efficient communication options for our customers. Our team is committed to providing excellent customer service, and we are always happy to assist you in any way we can.
Thank you for choosing Electric Works Fort Wayne Cooperative. We look forward to serving you and meeting all your electric needs.
FAQ
Here are some frequently asked questions about the Electric Works Fort Wayne Cooperative and its services:
1. What is Electric Works Fort Wayne Cooperative?
Electric Works Fort Wayne Cooperative is a member-owned, non-profit electric utility company that provides electricity to the residents and businesses of Fort Wayne and its surrounding areas. It is a cooperative, which means that it is owned and operated by its members, who are also its customers.
2. How do I start/stop service with Electric Works Fort Wayne Cooperative?
To start or stop service with Electric Works Fort Wayne Cooperative, you can either visit their website or contact their customer service directly. You will need to provide your personal information, such as your name, address, and contact information, as well as your desired start or stop date for the service.
3. What are the billing and payment options available?
Electric Works Fort Wayne Cooperative offers several billing and payment options to its customers. You can choose to receive your bills through mail or email, and you can pay your bills online, over the phone, or in person at their office. They also offer automatic bill payment options for convenience.
4. How can I report a power outage?
If you experience a power outage, you can report it to Electric Works Fort Wayne Cooperative by calling their customer service number or visiting their website. They have a power outage map on their website that shows the affected areas and estimated restoration times.
5. What should I do if I see a downed power line?
If you see a downed power line, do not touch it or go near it. Call Electric Works Fort Wayne Cooperative immediately to report it. They have trained professionals who will handle the situation safely and efficiently.
6. How can I contact Electric Works Fort Wayne Cooperative?
You can contact Electric Works Fort Wayne Cooperative by phone, email, or by visiting their office. Their customer service representatives are available to assist you with any inquiries or concerns you may have.
7. What are the benefits of being a member of Electric Works Fort Wayne Cooperative?
As a member of Electric Works Fort Wayne Cooperative, you have a say in how the company is run and you can participate in the decision-making process through voting. You also have access to member-exclusive services and discounts.
8. How does Electric Works Fort Wayne Cooperative ensure reliable service?
Electric Works Fort Wayne Cooperative has a team of trained and experienced professionals who work tirelessly to maintain and upgrade their infrastructure to ensure reliable service to their customers. They also conduct regular inspections and maintenance to prevent any potential issues.
9. Can I request for a budget billing plan?
Yes, Electric Works Fort Wayne Cooperative offers a budget billing plan to its customers. This plan allows you to pay for your electricity usage in equal monthly installments, making it easier to budget your expenses.
10. How can I save on my electricity bill?
Electric Works Fort Wayne Cooperative offers several energy efficiency programs and tips to help customers save on their electricity bills. You can also contact their customer service for personalized advice on how to reduce your energy consumption.
We hope these FAQs have answered some of your questions about Electric Works Fort Wayne Cooperative. If you have any further inquiries, please do not hesitate to contact their customer service. Thank you for choosing Electric Works Fort Wayne Cooperative for your electricity needs.
1. What services are included in the Electric Works Fort Wayne Cooperative?
Electric Works Fort Wayne Cooperative provides a variety of services to its customers. One of their main services is the Start/Stop service, which allows customers to conveniently begin or end their electric service. This service includes setting up new accounts, transferring service to a new location, and deactivating service when moving out.
Billing and payment options are also an important service offered by Electric Works Fort Wayne Cooperative. Customers can choose from various payment methods such as online, by phone, through auto-pay, or in person. The cooperative also offers budget billing for customers who prefer predictable monthly bills.
In the case of power outages, Electric Works Fort Wayne Cooperative has a Power Outage Map on their website to inform customers about any current outages and the estimated time for restoration. This service is helpful for customers to plan accordingly and stay updated on the situation.
For any inquiries or concerns, customers can easily contact Electric Works Fort Wayne Cooperative through their website, email, or phone. The cooperative has a dedicated customer service team to assist with any questions or issues that may arise.
In summary, the services provided by Electric Works Fort Wayne Cooperative include Start/Stop service, various billing and payment options, a Power Outage Map, and excellent customer service. These services demonstrate the cooperative's commitment to providing reliable, convenient, and efficient electric services to their customers.2. How do I start or stop service with the cooperative?
To start or stop service with Electric Works Fort Wayne Cooperative, you can follow these simple steps:
Starting Service:1. Contact the cooperative's customer service department at (xxx) xxx-xxxx or visit their website to initiate service.
2. Provide the required information such as your name, address, contact information, and desired start date for service.
3. Pay any required fees or deposits to activate your account.
4. The cooperative will schedule a technician to come and connect your electricity.
Stopping Service:1. Contact the cooperative's customer service department to request a service disconnection.
2. Provide the required information such as your name, address, and desired date for service to be stopped.
3. Return any equipment or devices that belong to the cooperative.
4. Pay any final bills or fees that may be due.
Once these steps are completed, your service will be started or stopped with Electric Works Fort Wayne Cooperative.
3. What are the available options for billing and payment?
Available Options for Billing and Payment:
Electric Works Fort Wayne Cooperative offers a variety of options for billing and payment, making it convenient for customers to manage their accounts and make payments. These options include:
- Online Payment: Customers can pay their bills online through the cooperative's secure website. This option allows for quick and easy payments from the comfort of your own home.
- Automatic Bank Draft: Customers can enroll in automatic bank draft, which automatically deducts the amount due from their bank account on the due date. This eliminates the need to remember to make payments and helps avoid late fees.
- Pay by Phone: Customers can also make payments over the phone by calling the cooperative's customer service line. This option allows for payments to be made using a credit or debit card.
- Mail-In Payment: Customers can choose to pay their bills by mail using a check or money order. The cooperative provides a self-addressed envelope for this option.
- In-Person Payment: For those who prefer to pay in person, customers can visit one of the cooperative's payment locations to make a payment using cash, check, or credit/debit card.
With these various options, customers can choose the method that works best for them and their schedule. Electric Works Fort Wayne Cooperative strives to make the billing and payment process convenient and hassle-free for its customers.
4. Is there a power outage map or notification system in place?
Electric Works Fort Wayne Cooperative provides a reliable and efficient service to its customers. This cooperative offers various options for billing and payment, making it convenient for consumers. However, amidst the constant advances in technology, it is important to question whether there is a power outage map or notification system in place.
Is there a power outage map or notification system in place?
In case of a power outage, it is crucial for customers to have access to real-time updates on the status of their service. This is where a power outage map or notification system comes into play. Luckily, Electric Works Fort Wayne Cooperative has a comprehensive power outage map on their website, allowing customers to check the affected areas and estimated restoration times. In addition, customers can sign up for text or email alerts to stay updated on any unexpected power outages. This proactive approach shows the cooperative's commitment to providing prompt and effective service to its customers.
5. How can I contact the Electric Works Fort Wayne Cooperative for further assistance or inquiries?
If you are in need of further assistance or have any inquiries, there are multiple ways to contact the Electric Works Fort Wayne Cooperative. You can visit their website and fill out a contact form under the "Contact Us" section, or send them an email at customerservice@electricworksfw.com. You can also reach them by phone at 1-800-555-5555 during their business hours, Monday through Friday from 9am to 5pm. Additionally, you can visit their office located at 123 Main Street, Fort Wayne, IN 46802. They also have a presence on social media platforms such as Facebook and Twitter, where you can send them a direct message for any questions or concerns. No matter which method you choose, the Electric Works Fort Wayne Cooperative is always available to assist and address any inquiries you may have.
The future of Fort Wayne's electricity lies in the hands of its residents. As Electric Works Fort Wayne Cooperative (EWFW) gears up to start providing electricity to the city, it is important for residents to understand how they can take charge of their own energy usage and contribute to a sustainable future.
Start/Stop Service:
EWFW offers convenient options to start or stop your electric service. You can easily request a new service by filling out an online form or by calling their customer service line. Similarly, if you are moving out of Fort Wayne, you can stop your service by completing the necessary form or by giving a call.
Billing & Payment Options:
At EWFW, you have the flexibility to choose the billing and payment options that work best for you. You can opt for paperless billing, which not only helps reduce paper waste but is also more convenient as you can view and pay your bills online. Additionally, you can choose to enroll in automatic payments, ensuring that you never miss a bill and avoid any late fees. For those who prefer traditional methods, you can also pay your bill by mail or in person at designated locations.
Power Outage Map:
EWFW has a power outage map that provides real-time information about any outages in the Fort Wayne area. This map is a useful tool for residents to stay informed about any power disruptions in their neighborhood and plan accordingly. You can access this map on EWFW's website or through their mobile app for added convenience.
Contact Us:
EWFW values customer satisfaction and has a dedicated customer service team to assist you with any questions or concerns. You can reach them via phone or email, and they will be happy to address any issues you may have.
As Fort Wayne transitions to a new energy provider, it is important for residents to be involved and informed. By taking advantage of these services and resources, you can play an active role in shaping the future of electricity in your city. Let's work together to create a more sustainable and efficient energy future for Fort Wayne.
