Alabama Power is committed to providing its customers with flexible and convenient options for paying their energy bills. Whether you prefer online payments, in-person transactions, or assistance programs, Alabama Power has various methods to meet your needs. Here's a comprehensive overview of the available payment options.
Payment Options
Pay Online
Alabama Power offers several secure payment methods through its website:
- Bank Account: Easily link your checking or savings account to make one-time payments or set up autopay for monthly automatic payments.
- Debit Cards: Make one-time payments using major debit cards.
- Digital Wallet Options: Link your wallet account (Amazon Pay, Apple Pay, Google Pay, PayPal, or Venmo) for quick payments. Pay Now
- Credit Cards: Pay using Visa, MasterCard, American Express, or Discover. Pay with Credit Card
Set Up Recurring Payments
Enroll in Auto Pay to have your bill automatically debited from your bank account each month at no extra cost. You will continue to receive your monthly bill. Enroll in Auto Pay
Pay in Person
Visit your local Alabama Power office to pay with cash, check, or money order at no charge. For example, the Birmingham - Metro Central office is located at 1313 6th Ave N, Birmingham, AL 35203, and operates from 8:30 AM to 5:00 PM.
Pay by Phone
You can submit your payment over the phone through the Alabama Power Payment System by BillMatrix. Have your Alabama Power account number ready:
- Residential: 1-800-245-2244
- Business: 1-888-430-5787
Pay by Mail
To pay by mail, send your bill stub and payment to:
Alabama Power Payments
P.O. Box 242
Birmingham, Alabama 35292
Budget Billing
To manage seasonal peaks in usage and expenses, consider enrolling in Budget Billing. This free service levels out your payments, ensuring you pay a similar amount each month.
Report Outage / Check Status
To report an outage, use the online form or view the outage map. Report an Outage | View Outage Map
Customer Service
For questions or assistance, contact Alabama Power's Customer Service at:
- Phone: 1-800-245-2244
- Email: Contact Us
Payment Assistance Programs
Alabama Power understands that some customers may face financial challenges. They offer various programs to assist those in need, including:
- Low Income Home Energy Assistance Program (LIHEAP): Provides financial assistance for heating and cooling costs, available from November to May.
- Federal Benefits: Use Benefits.gov to find eligible federal assistance.
- Low Income Assistance Programs: Discounts for customers receiving Supplemental Security Income (SSI) or Medicaid.
- Special Needs Assistance Programs: Services for customers with special needs, including alternate payment dates and accessible billing options.
For more information on payment assistance, visit Payment Assistance Programs.
Here's the payment options for Alabama Power:
| Payment Method | Details | Link |
|---|---|---|
| Pay Online | Pay via bank account, debit card, credit card, or digital wallet. | Pay Online |
| Set Up Recurring Payments | Enroll in Auto Pay for automatic monthly payments. | Enroll in Auto Pay |
| Pay in Person | Visit local Alabama Power offices with cash, check, or money order. | Find Payment Locations |
| Pay by Phone | Call to submit payment; account number required. | Residential: 1-800-245-2244 Business: 1-888-430-5787 |
| Pay by Mail | Send payment and bill stub to Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292. | N/A |
| Budget Billing | Free service that levels out seasonal payment peaks. | N/A |
| Report Outage | Report an outage online or check status. | Report Outage |
For those who prioritize efficient and uninterrupted home energy solutions, let me introduce the EP800 Home Energy Storage System, an ideal complement for Alabama Power customers.
1. Unmatched Battery Capacity: The EP800 is designed to be scalable, allowing you to stack multiple B600 batteries. This flexibility enables you to expand your storage capacity up to 24kWh, ensuring that your home is always powered, no matter the demand.
2. Advanced Battery Technology: Utilizing LiFePO₄ (LFP) batteries, the EP800 offers superior safety, long lifespan, and eco-friendly operation, making it a top choice for responsible and sustainable home energy storage.
3. Energy Independence: With its ability to seamlessly integrate with existing solar setups and other third-party inverters through AC coupling, the EP800 significantly reduces your reliance on the grid. This provides you with greater control over your energy usage and financial savings.
4. Cost Savings: The EP800 helps you save on electricity bills with its peak-shaving capability. It stores energy during periods of low demand for use during peak times. Additionally, it may qualify for various energy incentives, enhancing its cost-effectiveness.
5. Durable Construction: Boasting an IP65 rating, the EP800 is built to withstand harsh environmental conditions, making it resistant to dust, water, ice, and moisture. This ensures reliable performance regardless of the weather.
6. User-Friendly and Smart: The EP800 features an Eco-friendly mode to minimize idle power consumption, automatically turning off when not needed. Additionally, remote monitoring capabilities allow you to manage and track your energy usage easily from anywhere.
Integrate the EP800 Home Energy Storage System into your Alabama Power household and enjoy a smart, scalable, and sustainable energy solution that brings efficiency and significant savings right to your home.
