Withlacoochee Electric Cooperative (WEC) is known for providing reliable and affordable electricity to its members in Florida. As a member-owned utility, WEC is committed to meeting the needs of its customers and providing exceptional service. In this article, we will explore WEC's start/stop service, billing and payment options, power outage map, and contact information. Whether you are a new member or a long-standing customer, it is important to understand these aspects of WEC's services in order to have a seamless and satisfactory experience. Let's dive in and discover how WEC is dedicated to keeping its members connected and informed.
What is Withlacoochee Electric Cooperative?
Withlacoochee Electric Cooperative, also known as WEC, is a member-owned, not-for-profit electric utility company based in Dade City, Florida. Founded in 1941, WEC serves over 220,000 members in five counties including Citrus, Hernando, Pasco, Sumter, and Levy. The cooperative is dedicated to providing reliable and affordable electricity to its members while also maintaining a strong commitment to community involvement and sustainability.
Service Coverage Area
WEC's service territory covers approximately 2,000 square miles and includes a diverse mix of rural and urban areas. The cooperative provides electricity to residential, commercial, and industrial customers, as well as agricultural and irrigation accounts. With over 4,000 miles of transmission and distribution lines, WEC is committed to maintaining a strong and reliable power grid for its members.
Located at
The headquarters of Withlacoochee Electric Cooperative is located at 14651 21st Street, Dade City, FL 33523. However, the cooperative has several offices and service centers located throughout their service area, making it convenient for members to access their services.
Contact Information
To contact WEC, members can call their customer service line at 352-567-5133. The cooperative also has a 24/7 Outage Hotline at 1-800-228-8485 for reporting power outages. For general inquiries and concerns, members can visit one of WEC's office locations or send an email through their website's contact form.
Website URL
WEC's official website is www.weca.coop. The website is a valuable resource for members, providing access to their account information, billing and payment options, outage map, energy-saving tips, and more. Members can also sign up for e-billing and receive updates on power outages through the website.
Additional Services and Features
Aside from providing reliable electricity, WEC offers several additional services and features to its members. These include start/stop service options for members who are moving, various billing and payment options, such as automatic bill pay and budget billing, and energy efficiency programs to help members save on their energy usage and costs.
Power Outage Map
In the event of a power outage, members can view WEC's power outage map on their website to get real-time updates on affected areas and estimated restoration times. The interactive map also allows members to report an outage and check the status of an existing outage in their area.
Withlacoochee Electric Cooperative is more than just an electric utility company. It is a member-owned cooperative that is dedicated to providing reliable and affordable electricity while also supporting and giving back to the communities it serves. With a strong commitment to innovation and sustainability, WEC continues to strive towards meeting the evolving energy needs of its members and ensuring a brighter future for all.
How to Start/Stop Service with Withlacoochee Electric Cooperative
Withlacoochee Electric Cooperative (WEC) provides electricity to several counties in Florida, including Citrus, Hernando, Pasco, and Sumter. If you are moving into a new home or need to stop your service with WEC, there are several ways you can do so:
In-Person
You can visit any WEC office during business hours to start or stop your service. You will need to bring a valid government-issued photo ID and the address where you want the service to be started or stopped.
Online
Starting or stopping your service online is the most convenient option. You can do so by visiting WEC's website and filling out the appropriate form. For new service, you will need to provide your personal information, the date you want the service to start, and the address where you want the service to be started. For stopping service, you will need to provide your account number and the date you want the service to be stopped.
By Phone
You can also start or stop your service by calling WEC's customer service hotline at 1-352-567-5133. A representative will assist you with the process and answer any questions you may have.
By Mail
If you prefer traditional mail, you can also start or stop your service by sending a letter to WEC's main office in Dade City. Make sure to include your personal information, the date you want the service to start or stop, and the address where you want the service to be started or stopped.
Regardless of which method you choose, there are a few steps you need to follow to successfully start or stop your service with WEC:
Step 1: Notify WEC in Advance
It is important to notify WEC in advance if you need to start or stop your service. This will ensure that your service is ready to go on the day you need it, and it will also prevent any delays or interruptions in your service.
Step 2: Provide Accurate Information
When filling out the forms or speaking to a representative, make sure to provide accurate information. This will help WEC process your request quickly and efficiently. If there are any discrepancies in the information you provide, it may delay the process.
Step 3: Pay Any Required Fees
Depending on your situation, there may be fees associated with starting or stopping your service. Make sure to pay any required fees to avoid any delays or issues.
Frequently Asked Questions (FAQs)
Q: How much notice do I need to give when starting or stopping my service with WEC?
A: It is recommended to give at least 2 business days' notice for starting or stopping service. This will ensure that your service is ready to go on the specified date.
Q: How will I be billed for my WEC service?
A: WEC offers several billing and payment options, including online, by phone, by mail, and in-person. You can choose the method that is most convenient for you.
Q: What should I do if there is a power outage in my area?
A: WEC provides a power outage map on their website where you can track any reported outages in your area. You can also contact WEC's customer service hotline for updates and information.
Contact Us
If you have any further questions or need assistance with starting or stopping your service, you can contact WEC's customer service department at 1-352-567-5133. They are available Monday through Friday from 8:00 am to 5:00 pm to assist you.
Withlacoochee Electric Cooperative aims to provide reliable and affordable electricity to its customers. By following the steps outlined above, you can easily start or stop your service with WEC and ensure a smooth transition.
Power Outage Map
The Withlacoochee Electric Cooperative provides its customers with a convenient and easy-to-use power outage map. This map allows customers to stay informed about any outages that may be affecting their area, as well as track the status of power restoration efforts. Here's how you can access and use the power outage map:
How to View the Power Outage Map
To view the power outage map, follow these simple steps:
Step 1: Visit the Withlacoochee Electric Cooperative website and click on the "Outage Map" tab located on the top navigation bar.Step 2: The power outage map will appear, showing you a real-time view of any current outages and their locations. You can use the zoom function to get a closer look at your specific area.
Step 3: You can also use the search bar to enter your address or zip code to see if your location is affected by an outage.
Report an Outage
If you experience a power outage, it is important to report it to the Withlacoochee Electric Cooperative as soon as possible. Here's how:
Step 1: Visit the Withlacoochee Electric Cooperative website and click on the "Report an Outage" tab located on the top navigation bar.Step 2: You will be directed to a page where you can enter your account number or phone number associated with your account.
Step 3: Once you have entered your information, click on the "Report Outage" button.
You can also report an outage by calling the Withlacoochee Electric Cooperative's 24/7 outage hotline at 1-800-342-0990.
Learn about the Power Restoration Process
In the event of a power outage, the Withlacoochee Electric Cooperative has a team of experienced professionals working around the clock to restore power to its customers. Here are three important things to know about the power restoration process:
1. The Power Restoration Priority: The Withlacoochee Electric Cooperative follows a priority system when restoring power. Critical infrastructure like hospitals and emergency services are given first priority, followed by large groups of customers, and then individual homes.2. Safety First: The safety of both customers and employees is top priority during the power restoration process. Crews must follow strict safety protocols before and during the restoration process.
3. Estimated Time of Restoration (ETR): Once an outage is reported, the Withlacoochee Electric Cooperative will provide an estimated time of restoration (ETR). This is an approximate time frame for when power is expected to be restored. However, this time may change depending on the severity of the outage and other factors.
Tips
Here are a few tips to keep in mind during a power outage:
1. Stay Informed: Keep an eye on the power outage map and other sources of information to stay informed about the status of power restoration efforts.2. Stay Safe: Avoid downed power lines and report them to the Withlacoochee Electric Cooperative immediately.
3. Have an Emergency Kit: It's always a good idea to have an emergency kit ready in case of power outages. This can include flashlights, batteries, non-perishable food, and water.
The Withlacoochee Electric Cooperative's power outage map is a valuable tool for customers to stay informed during power outages. By following the above steps, reporting outages, and staying safe, customers can better manage and cope with any power interruptions.
Billing & Payment Options
At Withlacoochee Electric Cooperative, we strive to make it easy and convenient for our members to pay their bills. We offer a variety of options for billing and payment, so you can choose the one that works best for you.One of our most popular options is our online bill pay system. With this option, you can access your account at any time and from anywhere to view your bill and make payments. This is a great option for those who prefer the convenience of paying their bills online, as it eliminates the hassle of writing checks and mailing payments.
If online bill pay is not your preferred method, we also offer automatic bank draft. This option allows us to automatically deduct your bill payment from your bank account on the due date each month. This is a worry-free option for those who want to ensure their bill is always paid on time.
For those who prefer to pay in person, we have several payment drop-off locations throughout our service territory. You can also pay your bill over the phone by calling our customer service line.
In addition to these options, we also offer budget billing. This is a great option for those on a fixed income, as it allows you to pay the same amount each month based on your average annual usage. This eliminates the surprise of higher bills during peak usage months.
For our environmentally conscious members, we offer paperless billing. This option allows you to receive your bill via email, rather than through the mail. Not only does this help reduce paper waste, but it also allows you to easily access and store your bills electronically.
At Withlacoochee Electric Cooperative, we understand that life can be unpredictable and sometimes unexpected expenses arise. That's why we offer a payment extension program for those who may need a little extra time to pay their bill. Simply contact our customer service department to discuss your options.
In addition to billing options, we also offer a variety of payment methods. We accept payments via credit or debit card, as well as cash, check, or money order. We also offer a convenient pay-by-phone option for those who prefer to pay over the phone using their credit or debit card.
With all of these options, it's easy to see why Withlacoochee Electric Cooperative is dedicated to making bill payment as convenient as possible for our members. We want to ensure that our members have the flexibility and choices they need to easily manage their electric bills.
So, whether you prefer to pay online, in person, or over the phone, we have you covered. Choose the billing and payment option that works best for you and let us take care of the rest. At Withlacoochee Electric Cooperative, we are committed to providing exceptional service to our members.
Contact Us
At Withlacoochee Electric Cooperative, we strive to provide our customers with exceptional service and support. We understand that questions and concerns may arise regarding your service, billing, and payments, which is why we offer several ways for you to get in touch with us. Our dedicated team is always ready to assist you and ensure that your experience with us is a positive one.
For general inquiries or to start/stop your service, you can visit our website and fill out our online contact form. This form allows you to provide us with all the necessary information and details, making it easier for us to address your specific needs. You can also reach us by phone at 1-800-342-7400, and our customer service representatives will be happy to assist you.
If you have questions or concerns about your billing and payment options, our customer service team is available to help. We offer various payment methods, including online payments, automatic bank draft, and traditional check or money order. We also have budget billing options and assistance programs for qualifying customers. For more information, you can visit our website or call us at 1-800-342-7400.
In the event of a power outage, you can check our power outage map on our website or mobile app. This map provides real-time updates on any reported outages in your area and the estimated time for power restoration. If you are experiencing a power outage and do not see it reflected on the map, please report it to us immediately by calling our outage hotline at 1-877-747-1871. Our team will work diligently to restore your power as quickly and safely as possible.
Additionally, we have several district offices located throughout our service area. These offices are open during regular business hours and serve as a convenient location for customers to make payments, report outages, or speak with a customer service representative in person. You can find the nearest district office to you on our website or by calling our customer service hotline.
We value our customers and strive to provide the best service possible. If you have any suggestions, comments, or feedback, we would love to hear from you. You can send us a message through our online contact form or reach out to us on our social media platforms.
Thank you for being a valued member of Withlacoochee Electric Cooperative. We are committed to serving you and your community, and we look forward to continuing to provide you with reliable and affordable electricity. Contact us today for any questions or concerns you may have, and we will be happy to assist you in any way we can.
Frequently Asked Questions (FAQ)
Q: How do I start or stop service with Withlacoochee Electric Cooperative?
A: To start or stop service with Withlacoochee Electric Cooperative, you can visit their website and fill out a service request form. You will need to provide your contact information, address, and the date you wish to start or stop service. You can also call their customer service line to speak with a representative and make the request over the phone.
Q: What are the billing and payment options available?
A: Withlacoochee Electric Cooperative offers several billing and payment options for their customers. You can choose to receive your bill through mail, email, or by signing up for paperless billing. They also offer a budget billing program where your monthly bill is based on an average of your yearly usage. As for payment options, you can pay your bill online through their website, by phone, through automatic bank draft, or in person at one of their payment locations.
Q: How can I report a power outage?
A: Withlacoochee Electric Cooperative has a power outage map on their website where you can see if there are any reported outages in your area. If you are experiencing an outage and it has not been reported yet, you can call their customer service line to report it. It is advised to have your account number or address ready when reporting an outage.
Q: How can I contact Withlacoochee Electric Cooperative?
A: There are several ways to contact Withlacoochee Electric Cooperative. You can visit their website and fill out a contact form, call their customer service line, or visit one of their office locations. They also have a live chat feature on their website where you can speak with a representative in real-time.
Q: Can I pay my bill with a credit card?
A: Yes, you can pay your bill with a credit card through their website or by calling their customer service line. There is a convenience fee associated with paying by credit card, so it is recommended to use other payment methods if possible.
Q: Does Withlacoochee Electric Cooperative offer any energy efficiency programs?
A: Yes, Withlacoochee Electric Cooperative offers various energy efficiency programs to help customers save on their energy bills. These programs include rebates for energy-efficient appliances, home energy audits, and tips for saving energy. You can find more information about these programs on their website or by contacting their customer service.
Q: Is there a way to view my account and usage information online?
A: Yes, Withlacoochee Electric Cooperative has an online account management portal where you can view your account information, usage history, and make payments. You can also sign up for alerts to receive notifications about your bill, outage updates, and energy efficiency tips.
Q: What should I do if I smell gas?
A: If you smell gas, leave the area immediately and call Withlacoochee Electric Cooperative's emergency line at (800) 255-7032. Do not use any electrical appliances, turn lights on or off, or use any phones in the area. It is important to remember not to use any open flames or create sparks near the gas leak.
Q: What are the office hours for Withlacoochee Electric Cooperative?
A: The office hours for Withlacoochee Electric Cooperative vary by location. You can find the specific office hours for the location nearest to you on their website or by calling their customer service line.
Q: How can I report a streetlight outage?
A: You can report a streetlight outage by calling Withlacoochee Electric Cooperative's customer service line or by filling out an online form on their website. It is helpful to have the pole number or the address of the streetlight when reporting the outage.
Q: What should I do if I accidentally cut a power line?
A: If you accidentally cut a power line, do not touch it or anything it is touching. Call 911 and then contact Withlacoochee Electric Cooperative's emergency line at (800) 255-7032. Do not attempt to move the power line or try to fix it yourself.
These are some of the most frequently asked questions about Withlacoochee Electric Cooperative's start/stop service, billing and payment options, power outage map, and contact information. If you have any other questions, you can visit their website or contact their customer service team for assistance.
1. How do I start or stop service with Withlacoochee Electric Cooperative?
To start or stop service with Withlacoochee Electric Cooperative, you can follow these steps:
- Contact the cooperative's customer service department through their website, by phone, or in person.
- Provide your personal information, including your name, address, and contact information.
- Specify the date you would like to start or stop service.
- Provide any necessary documentation, such as proof of ownership or a lease agreement.
- Pay any required deposits or fees.
If you are starting service, you will also need to provide your meter number and the date you would like the service to begin. If you are stopping service, you will need to provide a forwarding address for any final bills or refunds.
It is recommended to contact Withlacoochee Electric Cooperative at least 2-3 business days before the desired start or stop date to ensure a smooth transition of service. For more information or assistance, you can visit their website or contact their customer service department.
2. What billing and payment options are available for my electric bill?
Withlacoochee Electric Cooperative offers a variety of billing and payment options to make it convenient for customers to pay their electric bills. One option is to make a one-time payment online through the cooperative's website.
Customers can also set up automatic payments through their bank account or credit card. This ensures that the bill is paid on time every month without the hassle of manually making payments.
Another option is to sign up for budget billing, which allows customers to pay the same amount every month based on their average annual usage. This helps customers better manage their budget and avoids any surprises in their bill.
In addition, customers can also pay their bill in person at any of the cooperative's customer service locations or through the mail. They can also choose to pay through their bank's online bill pay service.
With such a variety of payment options, customers can choose the one that best suits their needs and preferences.
3. Is there a power outage map or information available to track outages in my area?
To answer the question, yes, there is a power outage map and information available to track outages in your area through the Withlacoochee Electric Cooperative website. By visiting their website and navigating to the "Power Outage Map" section, you can view a live map that shows the current outages in different areas. This map is constantly updated, providing accurate and real-time information. Additionally, the website offers a "Report an Outage" feature, allowing customers to report any power outages in their area. Furthermore, the cooperative also has a "Planned Outage" section where you can find information on any scheduled maintenance or upgrades that may affect your service. With these resources, customers can stay informed and prepared in the event of a power outage. Stay connected and informed with the Withlacoochee Electric Cooperative power outage map and outage reporting options.
4. How can I contact customer service or the emergency line for assistance?
If you have any questions or require assistance, you can easily contact Withlacoochee Electric Cooperative's customer service team.
To reach them via phone, you can call 1-800-943-0709 during their office hours, which are Monday-Friday from 8am-5pm EST. If you need help outside of these hours, you can always leave a voicemail and someone will get back to you as soon as possible.
For emergencies such as power outages, you can call the emergency line at 1-800-423-1476. This line is available 24/7, so you can get help at any time of day.
If you prefer to reach out electronically, you can also send an email to customerservice@wrec.net or fill out the contact form on their website. Additionally, you can connect with them on social media platforms such as Facebook, Twitter or LinkedIn for any inquiries or updates.
Withlacoochee Electric Cooperative is dedicated to providing excellent customer service and is always ready to assist you with any questions or concerns. Don't hesitate to reach out for help!
5. Are there any energy-saving programs or tips offered by Withlacoochee Electric Cooperative?
Yes, Withlacoochee Electric Cooperative offers a variety of energy-saving programs and tips to its customers. These initiatives are aimed at promoting energy efficiency, reducing energy costs, and protecting the environment. One such program is the EnergyWise Home Program, which provides customers with a free home energy audit to identify areas of energy waste and recommend ways to improve energy efficiency. Additionally, the cooperative offers rebates for energy-efficient appliances, such as refrigerators and water heaters. They also have a Time-of-Use rate plan, which encourages customers to shift their energy usage to off-peak hours when electricity rates are lower. Furthermore, Withlacoochee Electric Cooperative provides energy-saving tips on their website and social media platforms. By implementing these tips and participating in their programs, customers can save on their energy bills while also reducing their carbon footprint. Withlacoochee Electric Cooperative is committed to promoting energy conservation and sustainability within its community.
Thank you for considering Withlacoochee Electric Cooperative for your electricity needs! We are committed to providing reliable and affordable service to our members. Here are some important steps to take when starting or stopping service with us:
Start Service:
1. Contact our customer service team at (352) 567-5133 or (352) 793-3801 to open a new account. You can also fill out our online form on our website.
2. Provide us with the service address, requested start date, and your contact information.
3. Make sure to have a valid government-issued ID, social security number, and payment method ready.
4. We will schedule a time for a technician to visit your property and install a meter.
Stop Service:
1. Call our customer service team or fill out our online form to request a service disconnection.
2. Provide us with the service address, requested end date, and your contact information.
3. If you have any outstanding balances, please make sure to pay them off before the requested end date.
4. We will schedule a meter reading and final bill for your account.
Billing and Payment Options:
1. We offer various convenient payment options such as online bill pay, budget billing, and automatic bank draft.
2. You can also pay in person at one of our payment locations using cash, check, or money order.
3. We have a prepaid program available for those who prefer to pay in advance.
4. For billing inquiries or assistance, please call our customer service team.
Power Outage Map:
1. Visit our website to access our real-time outage map.
2. You can also report an outage through our website or by calling our outage hotline at (352) 567-5133 or (352) 793-3801.
Contact Us:
If you have any questions or concerns, please contact our customer service team at (352) 567-5133 or (352) 793-3801. Our representatives are available to assist you from 8:00 AM to 5:00 PM, Monday through Friday. You can also visit our website for more information and resources.
Thank you again for choosing Withlacoochee Electric Cooperative. We look forward to serving you and providing you with reliable and affordable electricity.
