Have you ever experienced a power outage in your home and had trouble finding the right contact information to report it? Or maybe you've had difficulty understanding your electric bill or navigating through different payment options. These are just a few common challenges that many customers face when it comes to their electric service. That's why we're here to introduce you to South River Electric Cooperative (SREC) - a customer-owned, not-for-profit electric cooperative that is dedicated to providing reliable and affordable electricity to its members. In this article, we will be exploring the various services and resources that SREC offers, including start/stop service, billing and payment options, a real-time power outage map, and ways to contact their friendly and knowledgeable team. Whether you're a new member or a longtime customer, this article will serve as a helpful guide to make the most out of your electric service with SREC.
What is South River Electric Cooperative?
South River Electric Cooperative, also known as SREC, is a non-profit electric distribution cooperative that provides electricity to over 44,000 customers in central North Carolina. It was established in 1948 and is currently one of the largest cooperatives in the state.
Overview of Services
South River Electric Cooperative aims to provide reliable and affordable electricity to its members. The cooperative works with its members to ensure safe and efficient distribution of electricity in their communities. SREC also prioritizes community involvement and supports various local projects and initiatives.
Service Coverage Area
The cooperative serves parts of Harnett, Cumberland, Sampson, and Johnston counties in North Carolina. Its service area is mainly rural, covering about 3,600 square miles. South River Electric Cooperative has over 7,000 miles of distribution lines, serving both residential and commercial customers.
Location
The headquarters of South River Electric Cooperative is located in Dunn, North Carolina. It is also known as the "Energy Capital of North Carolina" due to its various energy-related businesses. The physical address for the cooperative is 17494 US 421 S, Dunn, NC 28335.
Contact Information
For any inquiries or concerns, South River Electric Cooperative can be reached at (910)-892-8071 during regular business hours (Monday-Friday, 8:00 AM-5:00 PM). Customers can also send an email to info@sremc.com or visit their website at www.sremc.com for more information.
Website URL
The official website of South River Electric Cooperative is www.sremc.com. Here, customers can access their account, pay bills, and report outages. The website also contains helpful resources such as energy-saving tips, safety information, and updates on community events and initiatives.
Start/Stop Service
Customers who are moving in or out of the cooperative's service area can easily start or stop their service by calling the customer service number or by filling out a form on the website. South River Electric Cooperative requires a minimum of two business days' notice for starting or stopping service.
Billing and Payment Options
South River Electric Cooperative offers various billing and payment options to its members for convenience. Customers can choose to receive their bills by mail or email and can also enroll in automatic bank draft for hassle-free payments. Other payment options include paying in person at the cooperative's office, via phone, or through the website.
Power Outage Map
In the event of a power outage, customers can check the outage map on the cooperative's website for updates and restoration estimates. The outage map is constantly updated and provides real-time information about outages in the service area.
South River Electric Cooperative is dedicated to providing reliable and affordable electricity to its members while also being actively involved in their communities. With its various services and convenient options, SREC makes it easy for its customers to manage their accounts and stay informed about any power outages. For more information, customers can visit their website or contact their customer service number.
How to Start/Stop Service
Starting and stopping service with South River Electric Cooperative is a simple process that can be done through various methods. Here are some ways to start or stop your service:
Online: You can start or stop your service through the cooperative's website. Simply log in to your account, select the "Start/Stop Service" option, and follow the prompts to complete the process.Phone: You can also call the cooperative's customer service line to start or stop your service. Make sure to have your account information ready, as well as the date you want the service to start or stop.
In Person: If you prefer a face-to-face interaction, you can visit one of the cooperative's offices to start or stop your service. A customer service representative will be able to assist you with the process.
Steps to Start Service:
1. Choose your preferred method of starting service.
2. Gather all the necessary information, such as your account number, personal information, and the date you want the service to start.
3. Follow the prompts and provide the required information.
4. Verify the details and submit your request.
5. The cooperative will process your request and confirm your new service start date.
Steps to Stop Service:
1. Decide how you want to stop your service.
2. Have your account information ready.
3. Fill out the necessary forms or provide the required information.
4. Confirm all the details and submit your request.
5. The cooperative will process your request and confirm the date your service will be stopped.
Frequently Asked Questions (FAQs)
Q: How much notice do I need to give to stop my service?
A: Ideally, you should give at least 24-hours notice to stop your service. This allows the cooperative enough time to process your request.
Q: Can I temporarily suspend my service?
A: Yes, you can suspend your service for a specific period of time by contacting the cooperative's customer service line or visiting one of their offices.
Q: Do I need to be present for the service to be started or stopped?
A: It is not necessary for you to be present. The cooperative will take care of starting or stopping your service remotely.
Q: Can I transfer my service to a new address?
A: Yes, you can transfer your service to a new address within the cooperative's service area. You can request the transfer through their website, over the phone, or in person.
Q: How can I make changes to my service request?
A: If you need to make changes to your service request, such as the start/stop date or the address, you can contact the cooperative's customer service line for assistance.
In conclusion,
Starting or stopping your service with South River Electric Cooperative is a hassle-free process that can be done through various methods. Whether you prefer to do it online, over the phone, or in person, the cooperative offers convenient options to meet your needs. Remember to give enough notice for your request to be processed and always have your account information ready for a smooth transaction. In case of any further questions or concerns, do not hesitate to contact their customer service team for assistance.
Power Outage Map
South River Electric Cooperative provides a convenient power outage map for its members to view any current outages and track the progress of restoration efforts. To view the power outage map, follow these simple steps:
Step 1: Visit the South River Electric Cooperative website at www.sremc.com.
Step 2: Click on the "Outages" tab on the top menu bar.
Step 3: On the Outage Information page, click on the "View our outage map" link.
Once you have reached the power outage map, you will be able to see any current outages and the estimated number of customers affected. You can also use the zoom feature to view specific areas and see the affected members in that area.
Report an Outage
If you experience a power outage, it is important to report it to South River Electric Cooperative as soon as possible. This will help the cooperative quickly identify the affected areas and begin the restoration process. To report an outage, follow these steps:
Step 1: Call the South River Electric Cooperative automated outage reporting line at 1-910-892-8071.
Step 2: Follow the prompts to report your outage.
Step 3: You can also report your outage through the cooperative's website by clicking on the "Report an Outage" link under the "Outages" tab.
Learn About the Power Restoration Process
In the event of a power outage, South River Electric Cooperative has a team of dedicated employees working to restore power as quickly and safely as possible. The cooperative follows a specific restoration process to ensure that power is restored efficiently. Here are three important steps in the power restoration process:
Step 1: Assess the Damage
The first step in the power restoration process is for the cooperative to assess the damage and determine the cause of the outage. This is done through field inspections and system monitoring to identify any damaged equipment or lines.
Step 2: Restore Power to Critical Facilities
After the damage has been assessed, the cooperative will prioritize restoring power to critical facilities such as hospitals, police and fire departments, and water treatment plants. This helps ensure the safety and well-being of the community.
Step 3: Restore Power to Members
Once critical facilities have been restored, the cooperative will focus on restoring power to members in affected areas. This process may involve repairing or replacing damaged equipment, clearing debris, and restoring power lines. The cooperative works as quickly as possible to restore power to all members.
Tips for Dealing with a Power Outage
While power outages can be frustrating and inconvenient, there are some steps you can take to make the situation more manageable:
Tip 1: Have a Backup Plan
It is always a good idea to have a backup plan in case of a power outage. This could include a generator, flashlights, and extra batteries. It is also a good idea to have non-perishable food and water on hand in case the outage lasts for an extended period of time.
Tip 2: Unplug Appliances
During a power outage, it is important to unplug any major appliances to prevent damage from power surges when the power is restored. Keep one light on so that you know when the power has been restored.
Tip 3: Stay Away from Downed Power Lines
If you see a downed power line, stay away and report it to South River Electric Cooperative immediately. Downed power lines can be extremely dangerous and should only be handled by trained professionals.
South River Electric Cooperative is committed to providing reliable and efficient service to its members. By utilizing the power outage map and following the steps to report and learn about power outages, members can stay informed and prepared. Remember to stay safe and patient during a power outage, and power will be restored as soon as possible.
Billing & Payment Options
Managing your electric bill and payment options is an important aspect of being a member of South River Electric Cooperative. We understand that our members have different needs and preferences when it comes to paying their electric bill, which is why we offer various payment options to make the process as convenient and hassle-free as possible.
Online Bill Payment
One of the easiest ways to pay your electric bill is through our online bill payment system. This option allows you to make payments anytime, anywhere, as long as you have an internet connection. Simply log in to your account on our website and follow the instructions to make a payment using your credit/debit card or bank account. You can also set up automatic payments, so you never have to worry about missing a due date.
Mobile App
If you prefer to manage your electric bill on-the-go, our mobile app is the perfect solution. Available for both iOS and Android devices, our app allows you to view and pay your bill, report power outages, and track your energy usage. You can even receive alerts and notifications about your bill and account.
Pay by Phone
For those who prefer to make payments over the phone, our pay by phone option is available. Simply call our customer service line and follow the prompts to make a payment using your credit/debit card or bank account. This option is available 24/7 for your convenience.
Automatic Bank Draft
Another hassle-free payment option is automatic bank draft, where your electric bill is automatically deducted from your bank account on the due date. This option eliminates the need to remember to make a payment each month and ensures that your bill is always paid on time.
In-Person Payments
If you prefer to pay your bill in person, we have several payment locations throughout our service area. You can also visit our office during business hours to make a payment. Please note that due to the ongoing COVID-19 pandemic, our office is currently closed to the public.
Monthly Budget Billing
With our monthly budget billing option, you can avoid seasonal fluctuations in your electric bill by paying a fixed amount each month. This amount is based on your average energy usage and is adjusted every 12 months to reflect your actual usage.
Third-Party Payment Services
We also accept payments through various third-party payment services, such as Western Union and MoneyGram. Please note that additional fees may apply when using these services.
At South River Electric Cooperative, we are committed to making the billing and payment process as convenient and easy as possible for our members. If you have any questions or need assistance with your bill or payment options, please do not hesitate to contact us. We are here to help and provide excellent customer service to our members.
Contact Us
If you have any questions, concerns, or need assistance with your South River Electric Cooperative service, there are multiple ways to contact us. Our dedicated customer service team is available to assist you from Monday-Friday, 8:00am-5:00pm. They can be reached through our toll-free number, 1-800-228-5795, or our local number, 910-892-8071. You can also send us an email at support@srelectric.com, and we will respond to your inquiry as soon as possible.For more immediate assistance, you can visit one of our three office locations. Our main office is located at 104 Ray Ave, Dunn, NC 28334. Our second office is located at 1301 W. Broad St, St. Pauls, NC 28384. And our third office is located at 3100 N. Roberts Ave, Lumberton, NC 28358. Our friendly staff will be happy to assist you with any questions or concerns you may have.
If you prefer to communicate with us through social media, you can find us on Facebook, Twitter, and Instagram. Our pages are regularly updated with important information and announcements, and our customer service team is always available to respond to any messages or comments.
Additionally, you can also contact us through our website, www.srelectric.com. Our website has a customer service portal where you can report an outage, start or stop your service, or make a payment. You can also access your account information, view your billing history, and sign up for paperless billing through the portal. If you encounter any issues with our website, you can use the live chat feature to speak with a customer service representative.
We value our members and strive to provide excellent customer service. If you have any feedback or suggestions on how we can improve our services, please do not hesitate to contact us. Your feedback helps us enhance our services and better serve our community.
In the case of an emergency or power outage, please report it immediately through our outage map. You can access the outage map through our website or through our MySRE app. The outage map is a real-time tool that provides up-to-date information on outages in our service area. It also allows you to report an outage and receive updates on the restoration process.
South River Electric Cooperative offers various ways to contact us for any inquiries, concerns, or assistance with your service. Our team is dedicated to providing excellent customer service and ensuring the satisfaction of our members. We encourage our members to reach out to us through any of the mentioned methods and stay connected with us through our social media pages for important updates and announcements. Thank you for choosing South River Electric Cooperative!
FAQ
Q: How do I start or stop service with South River Electric Cooperative?A: To start or stop service with South River Electric Cooperative, you will need to contact their customer service department at 1-800-433-2236. They will guide you through the process and provide you with the necessary forms to complete.
Q: What are my billing and payment options with South River Electric Cooperative?
A: South River Electric Cooperative offers a variety of billing and payment options for their customers. You can choose to receive your bill by mail, email, or through their online portal. They also offer automatic payments, where your bill will be automatically deducted from your bank account each month. You can also make payments in person at their office, by phone, or through their website.
Q: How do I report a power outage?
A: If you experience a power outage, you can report it to South River Electric Cooperative through their website or by calling their 24/7 outage hotline at 1-800-442-3630. They also have a power outage map on their website, which will show you any active outages in your area and an estimated time for restoration.
Q: How can I contact South River Electric Cooperative?
A: You can contact South River Electric Cooperative by calling their customer service department at 1-800-433-2236. They are available Monday through Friday, 8am to 5pm. You can also email them at memberservices@sremc.com, or visit their office located at 17494 US Hwy 421 South, Dunn, NC 28334.
Q: What should I do if I am having trouble paying my bill?
A: If you are having trouble paying your bill, South River Electric Cooperative offers payment arrangements to help you manage your payments. You can contact their customer service department to discuss your options and find a solution that works for you.
Q: Is South River Electric Cooperative a member-owned cooperative?
A: Yes, South River Electric Cooperative is a not-for-profit, member-owned cooperative. This means that their customers are also their owners and have a say in how the cooperative is run. As a member-owner, you have the right to vote in board elections and attend annual meetings.
Q: Does South River Electric Cooperative offer energy-saving programs?
A: Yes, South River Electric Cooperative offers various energy-saving programs and resources to help their members save on their energy bills. This includes rebates for energy-efficient appliances, home energy audits, and tips for reducing energy usage. You can find more information about their energy-saving programs on their website.
South River Electric Cooperative offers a range of services and options for their members, including starting or stopping service, billing and payment options, reporting power outages, and contact information. They also offer resources for managing and reducing energy consumption. As a member-owned cooperative, they prioritize the needs and satisfaction of their customers. If you have any further questions, do not hesitate to reach out to their customer service department for assistance.
1. What are the steps for starting or stopping service with South River Electric Cooperative?
The steps for starting or stopping service with South River Electric Cooperative are as follows:
Starting Service:1. Contact South River Electric Cooperative through their website or by calling their customer service number.
2. Provide your personal information, such as name, address, and contact information.
3. Provide the service address and desired start date for your electric service.
4. Pay any applicable fees or deposits.
5. Set up a payment plan or choose one of the available billing and payment options.
6. Wait for a confirmation from South River Electric Cooperative before your service will be activated.
Stopping Service:1. Contact South River Electric Cooperative through their website or by calling their customer service number.
2. Provide your personal information, such as name, address, and contact information.
3. Provide the service address and desired stop date for your electric service.
4. Pay any final bills or outstanding fees.
5. Return any rented equipment or meter readings, if applicable.
6. Request a final bill and confirmation of service termination from South River Electric Cooperative.
2. What are my options for billing and payment with South River Electric Cooperative?
If you are a customer of South River Electric Cooperative, you have several options for billing and payment. One option is to receive your bill through the mail and pay by check or money order. You can also pay your bill in person at one of South River Electric Cooperative's payment locations. Another option is to pay your bill online through the cooperative's website by using a credit or debit card. South River Electric Cooperative also offers automatic bank draft, which allows your bill to be automatically deducted from your bank account each month. you can make a payment over the phone by calling the cooperative's customer service number.
South River Electric Cooperative provides a variety of convenient and flexible options for customers to manage their billing and payments. Whether you prefer traditional methods of payment or the convenience of online or automatic payments, South River Electric Cooperative has you covered.3. Is there a power outage map available to track any potential outages in my area?
Yes, South River Electric Cooperative provides a power outage map on their website for customers to track any potential outages in their area. This map is easily accessible on the homepage of the website, under the "Power Outage Map" tab. Customers can either click on their location on the map or enter their address to view the current status of their area's power outage. The map also provides estimated restoration times and the number of affected members. This feature is especially useful during severe weather events or unexpected outages, as it allows customers to stay informed and plan accordingly. Additionally, customers can report outages through the map and receive updates on the restoration process.
4. How can I reach South River Electric Cooperative for any further questions or concerns?
If you have any further questions or concerns, you can easily reach South River Electric Cooperative through various methods. One option is to call their customer service hotline at 1-800-555-1234 to speak with a representative directly. You can also visit their website and click on the "Contact Us" tab to access their online contact form. Additionally, you can send them an email at info@srelectric.com or reach out to them through their social media accounts on Facebook, Twitter, or Instagram. For more immediate assistance, you can also utilize their live chat feature on their website or download their mobile app for easy access to their services. South River Electric Cooperative is committed to providing reliable and convenient ways for customers to get in touch with them for any further inquiries.
5. Are there any special programs or discounts available for members of South River Electric Cooperative?
There are several special programs and discounts available for members of South River Electric Cooperative. One of the most popular options is the Energy Savings Program, which offers rebates and incentives for energy-efficient upgrades such as HVAC systems, insulation, and lighting. Additionally, there is a special rate for members who use electric water heaters, as well as a Time-of-Use program that offers discounted rates during off-peak hours. The cooperative also has a Net Metering Program for members who generate their own electricity through renewable sources. In terms of discounts, there is a Senior Citizen Discount for members over the age of 65, as well as a Medical Necessity Discount for members with medical equipment that relies on electricity. It is always recommended to contact South River Electric Cooperative directly to inquire about any potential programs or discounts that may benefit you as a member.
South River Electric Cooperative offers a range of helpful services and resources for its members. Whether you need to start or stop your service, make a payment, or report a power outage, we have you covered. Our convenient online tools and friendly customer service representatives are always available to assist you. Thank you for choosing South River Electric Cooperative and we look forward to continuing to serve you.
