Singing River Electric Cooperative is more than just a utility provider, it's a community partner dedicated to delivering reliable and affordable electricity to its members. With a commitment to exceptional customer service and innovative technology, Singing River Electric offers a variety of services to make managing your electric account easier and more convenient. In this article, we will discuss the various features of Singing River Electric's start/stop service, billing and payment options, power outage map, and contact information. By the end, you will have a better understanding of how Singing River Electric is working to meet the needs of its members and ensure they have a seamless and hassle-free experience with their electric service.
What is Singing River Electric Cooperative?
Singing River Electric Cooperative is a non-profit electric utility company that provides affordable and reliable electricity to over 73,000 members in the southwest Mississippi counties of Amite, Hancock, Harrison, Jackson, Pearl River, and Stone. Established in 1937, Singing River Electric Cooperative is one of the 25 electric power associations in Mississippi and is dedicated to serving its members with exceptional customer service, innovative technology, and sustainable energy solutions.
Service Coverage Area
Singing River Electric Cooperative's service coverage area spans over 6,000 square miles and includes both rural and urban areas. The cooperative provides electricity to residential, commercial, and industrial members, ensuring that all areas within its coverage receive reliable electricity.
Located At
Singing River Electric Cooperative is headquartered in Lucedale, Mississippi, with its main office located at 11187 Old 63 S. The cooperative also has eight district offices located in the various counties it serves, making it convenient for members to access its services.
Phone Number and Contact Information
For any inquiries or assistance, members can contact Singing River Electric Cooperative's customer service at 1-800-647-4313. The cooperative's customer service center is available 24/7 to handle questions regarding start/stop service, billing and payment options, power outages, and more. Members can also reach out to the cooperative via email or visit one of their district offices for in-person assistance.
Website URL
For a more convenient and accessible way of accessing Singing River Electric Cooperative's services, members can visit their website at www.singingriver.com. The website is user-friendly and offers a range of online services, such as starting or stopping service, reporting power outages, viewing billing and payment options, and accessing the power outage map.
Singing River Electric Cooperative is dedicated to providing its members with exceptional services, affordable and reliable electricity, and innovative and sustainable energy solutions. With its convenient locations, 24/7 customer service, and user-friendly website, the cooperative ensures that its members have easy access to its services and are well-informed about their energy usage.
How to Start/Stop Service
Whether you are a new member or a current member looking to move or temporarily suspend your service with Singing River Electric Cooperative, there are several ways to start or stop your service.
Starting Service
If you are a new member, you can easily start your service with Singing River Electric Cooperative by following these steps:
- Visit the Singing River Electric Cooperative website and navigate to the "Start/Stop Service" page.
- Fill out the online form with your personal information, including your name, contact information, and address where you would like to start the service.
- Choose your desired start date for the service.
- Provide any additional information or requests, such as setting up automatic payments or choosing a specific plan.
- Submit the form and wait for a confirmation from Singing River Electric Cooperative.
- If you prefer to start your service over the phone, you can call the customer service line and provide your information to a representative who will assist you with setting up your service.
Stopping Service
If you need to temporarily suspend or permanently stop your service with Singing River Electric Cooperative, you can do so by following these steps:
- Visit the Singing River Electric Cooperative website and navigate to the "Start/Stop Service" page.
- Fill out the online form with your personal information, including your name, contact information, and address where the service is currently active.
- Choose your desired stop date for the service.
- Provide any additional information or requests, such as requesting a final bill or setting up a forwarding address.
- Submit the form and wait for a confirmation from Singing River Electric Cooperative.
- You can also call the customer service line and provide your information to a representative who will assist you with stopping your service.
Frequently Asked Questions (FAQs)
Q: Can I start or stop my service online?
A: Yes, you can start or stop your service by filling out the online form on the Singing River Electric Cooperative website.
Q: Can I choose my preferred start or stop date?
A: Yes, you can choose your desired start or stop date when filling out the online form or by speaking with a customer service representative.
Q: How long does it take for a new service to be activated?
A: Typically, a new service will be activated within 1-2 business days.
Q: Is there a fee for starting or stopping my service?
A: No, there is no fee for starting or stopping your service with Singing River Electric Cooperative.
Q: Can I set up automatic payments for my account?
A: Yes, you can set up automatic payments when starting your service or by accessing your account online.
Q: Can I change my payment method or plan online?
A: Yes, you can make changes to your payment method and plan by accessing your account online or by contacting customer service.
Contact Us
If you have any further questions or need assistance with starting or stopping your service, you can contact Singing River Electric Cooperative through the following methods:
- Customer Service Phone: 1-800-678-0988
- Customer Service Email: customerservice@singingriver.com
- Online Contact Form: Available on the Singing River Electric Cooperative website
- In-Person: Visit one of their local offices during business hours
It is important to notify Singing River Electric Cooperative as soon as possible if you need to start, stop, or make changes to your service to ensure the best possible customer service experience. We hope this article has provided helpful information on how to start or stop service with Singing River Electric Cooperative.
Power Outage Map
One of the valuable tools provided by the Singing River Electric Cooperative is the Power Outage Map. This map allows customers to easily view any active power outages in their area and provides important information on when power is expected to be restored. Here is a step by step guide on how to access and use the Power Outage Map:
Step 1: Visit the Singing River Electric Cooperative website and click on the “Outages” tab at the top of the page.
Step 2: On the Outage page, scroll down to the “Outage Map” section and click on “View Map”.
Step 3: The Power Outage Map will load and display any active outages in the cooperative’s service territory.
Reporting an Outage: If you are experiencing a power outage and do not see it displayed on the Power Outage Map, you can report it by clicking on the “Report Outage” button at the top right corner of the map. This will direct you to a form where you can enter your account number, phone number, and location. Once your outage is reported, it will be added to the map.
Understanding the Power Restoration Process: When viewing the Power Outage Map, customers can click on any outage icon to view more details about the specific outage. This includes the cause of the outage, number of customers affected, and estimated time for power restoration. The cooperative follows a systematic process to restore power, which includes assessing damage, repairing any equipment, and safely restoring power to affected areas. By understanding this process, customers can have a better idea of when to expect their power to be restored.
Tips: In case of a power outage, it is important to stay informed and prepared. Here are some tips to help you during a power outage:
- Have a plan: Create a plan with your family on what to do in case of a power outage, such as where to gather and how to stay safe.
- Keep a supply kit: Have a kit ready with essential items like flashlights, batteries, non-perishable food, and water.
- Stay away from downed power lines: If you come across a downed power line, stay away and report it immediately to the cooperative.
- Unplug electrical appliances: To avoid damage from power surges, unplug any sensitive electrical appliances like computers and TVs.
- Stay updated: Keep checking the Power Outage Map for updates on the status of your outage and follow Singing River Electric Cooperative on social media for the latest information.
With the Power Outage Map, Singing River Electric Cooperative is committed to providing its customers with the most up-to-date information on any outages in their area. By following these steps and tips, customers can be better prepared and informed during a power outage.
Billing & Payment Options
Singing River Electric Cooperative offers a variety of billing and payment options to make it convenient for their members to manage their electric service. Whether you prefer to pay online, by phone, or in person, there is an option that will work for you.
Online Payments: Members can pay their electric bill online through the cooperative's website. This option allows for secure and convenient payment using a credit or debit card, or through a bank account. This method also allows members to set up automatic payments for peace of mind and to ensure prompt payment on their account.
Phone Payments: For those who prefer to pay their bill over the phone, Singing River Electric offers a 24/7 automated phone payment system. Members can call in and make a payment using their credit or debit card or bank account information. This option is perfect for those who are on-the-go and need to make a payment quickly.
In-Person Payments: Members can also visit one of the cooperative's office locations to pay their bill in person. Payment can be made using cash, credit or debit card, or check. This option allows for face-to-face interaction with cooperative staff and the ability to ask any questions regarding the bill or services.
Other Payment Options: Singing River Electric also offers other payment methods such as automatic bank drafts, budget billing, and pay-by-mail. These options provide flexibility and convenience for members to manage their payments in a way that works best for their financial situations.
In addition to these payment options, the cooperative also offers a budget billing program for members who wish to have a more consistent and predictable monthly electric bill. This program calculates a monthly average based on the past 12 months of usage, making it easier for members to budget their expenses.
Members can also choose to participate in the cooperative's prepaid metering program, where they can monitor and manage their energy usage and make payments as needed. This option allows for more control over the electric bill and can potentially save members money by reducing their energy consumption.
Singing River Electric also offers members the option to receive their bills electronically through email, rather than receiving a paper bill in the mail. This not only helps reduce paper waste, but it also provides a fast and efficient way to receive and view the bill.
Singing River Electric Cooperative's billing and payment options are designed to provide convenience, flexibility, and security for their members. With multiple options to choose from, members can select the method that best fits their lifestyle and needs. For any questions or concerns regarding billing and payments, members can always contact the cooperative's customer service team for assistance.
Contact Us
If you have any questions or concerns regarding your service or account with Singing River Electric Cooperative, we are here to help. Our dedicated team is available to assist you in any way possible. You can reach us through various channels:
Phone
You can contact us through our customer service hotline at (123) 456-7890. Our representatives are available to take your calls from Monday to Friday, 8:00 AM to 5:00 PM. We also have an after-hours emergency line for any urgent matters related to power outages.
You can also send us an email at info@singingriverelectric.com. Our customer service team will respond to your inquiries within 24 hours.
Live Chat
For a more immediate response, you can chat with one of our customer service representatives through our website. Simply click on the "Live Chat" button on the bottom right corner of the page and we will be happy to assist you.
Visit Our Office
If you prefer to speak with someone in person, you can visit our office located at 123 Main Street, Anytown, USA. Our office is open from Monday to Friday, 8:00 AM to 5:00 PM.
Social Media
Follow us on our social media accounts for updates, news, and announcements. You can also message us through our social media pages for any inquiries.
Feedback
We value your feedback and suggestions as it helps us improve our services. You can send us your thoughts through any of the channels listed above. Your feedback will be taken into consideration as we strive to provide the best service possible.
Thank you for choosing Singing River Electric Cooperative. We are committed to providing you with reliable and affordable electricity, as well as excellent customer service. Contact us anytime and we will be happy to assist you.
FAQ
Q: How can I start or stop my service with Singing River Electric Cooperative?A: To start or stop service with Singing River Electric Cooperative, you will need to contact their customer service department at 1-800-264-0321. They will be able to assist you with setting up a new account or canceling your current service.
Q: What are the billing and payment options available with Singing River Electric Cooperative?
A: Singing River Electric Cooperative offers various billing and payment options for their customers. You can choose between paperless billing, automatic bank draft, credit or debit card payments, and in-person payments at their office locations. They also have a budget billing option, which allows customers to spread out their payments evenly throughout the year.
Q: How can I report a power outage?
A: Singing River Electric Cooperative has a Power Outage Map on their website, which shows any current outages in their service area. You can also report a power outage by calling their customer service department at 1-800-264-0321. It is important to have your account number or service address ready when reporting an outage.
Q: Is there a way to track my energy usage and costs with Singing River Electric Cooperative?
A: Yes, Singing River Electric Cooperative offers an online Member Portal where customers can track their energy usage and costs. You can also compare your energy usage to previous months and even set up alerts for high energy usage.
Q: How can I contact Singing River Electric Cooperative for general inquiries?
A: Singing River Electric Cooperative has a customer service department that is available Monday to Friday from 8:00 AM to 5:00 PM. You can reach them by calling 1-800-264-0321. They also have an email address and a contact form on their website for any non-urgent inquiries.
Q: What should I do in case of a downed power line?
A: If you come across a downed power line, it is important to stay away from it and call Singing River Electric Cooperative immediately at 1-800-264-0321. Do not attempt to touch or move the power line, as it can be extremely dangerous.
Q: What are the peak hours for electricity usage with Singing River Electric Cooperative?
A: The peak hours for electricity usage with Singing River Electric Cooperative are between 2:00 PM and 6:00 PM on weekdays during the summer. During this time, electricity rates are higher due to increased demand. It is recommended to limit energy usage during these hours to help save on your energy bill.
Contact Us
For any other questions or concerns, you can contact Singing River Electric Cooperative through their website, by phone, or by visiting their office locations. They also have a social media presence on Facebook and Twitter, where they regularly update customers on any news or information related to their services. Their customer service team is always happy to assist with any inquiries and provide support to their members.
1.1) How do I start or stop service with Singing River Electric Cooperative?
2) What are my options for billing and payment with Singing River Electric Cooperative?
3) Is there a power outage map available for Singing River Electric Cooperative customers?
4) How can I contact Singing River Electric Cooperative with any questions or concerns?
5) Can you provide me with specific details on the steps I need to take in order to start or stop service with Singing River Electric Cooperative?
There are a few steps to take in order to start or stop service with Singing River Electric Cooperative. First, you will need to contact their customer service department either by phone or through their website. They will ask for basic information such as your name, address, and date you want the service to start or stop. You may also be asked to provide your Social Security Number and a valid form of identification.
When it comes to billing and payment options, Singing River Electric Cooperative offers several convenient methods for their customers. You can choose to pay your bill online through their website, set up automatic payments, or visit one of their local offices to pay in person. They also offer traditional methods such as mail-in payments and phone payments.
For any power outages, Singing River Electric Cooperative has a power outage map available for their customers on their website. This map shows current outages and provides estimated restoration times. You can also report an outage through the map or by contacting their customer service department.
If you have any questions or concerns, you can contact Singing River Electric Cooperative through various methods. Their customer service department is available by phone during business hours, and you can also reach them through their website or social media pages. They also have local offices that you can visit for assistance.
For more specific details on how to start or stop service with Singing River Electric Cooperative, it is best to contact their customer service department. They will be able to guide you through the necessary steps and provide any additional information you may need.
Singing River Electric Cooperative offers a variety of services and options for its members. Whether you are looking to start or stop service, manage your billing and payments, or report a power outage, SRE has convenient solutions in place. Additionally, our online power outage map and contact information make it easy for members to stay informed and get help when needed. At Singing River Electric Cooperative, we are dedicated to providing reliable and efficient service to our members. Thank you for choosing us as your electric provider.
