Rochester Gas and Electric Cooperative (RGE) is a crucial utility company serving over 370,000 customers in Upstate New York. As a member of the community, RGE takes great pride in providing reliable and affordable electricity and natural gas services to its customers. However, with so many services and options available, it can be overwhelming for customers to navigate through RGE's processes. That's why we have created this article, to provide a comprehensive guide on RGE's start/stop service, billing and payment options, power outage map, and contact information. We understand the importance of clear communication and easy access to information, so let's dive in and learn more about what RGE has to offer.
What is Rochester Gas And Electric Cooperative?
Rochester Gas And Electric Cooperative, also known as RG&E, is a utility company that provides natural gas and electric services to the greater Rochester, New York area. As a subsidiary of AVANGRID, Inc., RG&E has been serving customers since 1848 and has grown to become one of the largest energy providers in the state.
RG&E's main business is to provide reliable and affordable energy services to residential, commercial, and industrial customers. They are committed to delivering safe and sustainable energy options and strive to be a leader in the transition to a clean energy future.
Service Coverage Area
Rochester Gas And Electric Cooperative serves over 800,000 customers in a vast service coverage area, which includes nine counties in Western New York. Their service territory covers cities such as Rochester, Ithaca, Geneva, and Batavia, as well as several suburban and rural communities.
Located At
The main headquarters of Rochester Gas And Electric Cooperative is located in Rochester, New York. However, they have various offices and service centers throughout their service territory to better serve their customers.
Phone Number and Contact Information
To contact Rochester Gas And Electric Cooperative, customers can call their customer service line at 1-800-743-2110. They also have a 24/7 emergency line for power outages or other urgent issues.
Customers can also reach out to RG&E through their website or social media channels for general inquiries or to report a problem. They have a customer service email and an online contact form for non-emergency requests.
Website URL
The official website of Rochester Gas And Electric Cooperative is www.rge.com. Here, customers can access their account, view their billing and payment options, report outages, and find important information about their services. The website also has a customer portal where users can sign up for e-billing, manage their energy usage, and receive important updates from RG&E.
Rochester Gas And Electric Cooperative is a trusted utility company that has been providing reliable energy services to the Rochester, New York area for over 170 years. With their commitment to sustainability and customer service, RG&E continues to be a leader in the energy industry and strives to meet the evolving needs of their customers.
Start/Stop Service with Rochester Gas and Electric Cooperative
If you are moving to or from the Rochester, New York area, you will need to either start or stop your service with Rochester Gas and Electric Cooperative (RG&E). Luckily, RG&E provides multiple options for starting and stopping service, making the process simple and convenient for their customers. Below, we will outline the different ways to start or stop service and the steps you will need to follow.Start Service
To start service with RG&E, you have three options:
1. Online: You can start service online through the RG&E website. Simply go to their website and click on the "Start/Stop Service" link under the "My Account" tab. From there, you will be prompted to enter your personal information, including your move-in date, new address, and contact information. RG&E will then process your request and set up your new service.
2. Phone: Another option is to start service over the phone. You can call RG&E's customer service line at 1-800-743-2110 and provide them with your personal information and move-in date. A representative will then assist you in setting up your new service.
3. In Person: If you prefer to handle things in person, you can visit a local RG&E office. You will need to bring a valid form of identification and your move-in date and new address. An RG&E representative will then help you start your service.
Once your request has been processed, RG&E will provide you with your account number and any other information you may need.
Stop ServiceWhen it's time to move out of the Rochester area, you will need to stop your service with RG&E. Here are the steps to follow:
1. Online: The easiest way to stop service is through the RG&E website. Under the "My Account" tab, click on "Start/Stop Service" and select the option to stop your service. You will then be prompted to enter your account number and move-out date. Once submitted, your service will be stopped.
2. Phone: You can also call RG&E's customer service line at 1-800-743-2110 to stop your service. Have your account number and move-out date ready, and a representative will assist you in stopping your service.
3. In Person: If you prefer to handle things in person, you can visit a local RG&E office. Bring your account number and move-out date, and an RG&E representative will help you stop your service.
Once your service has been stopped, you will receive a final bill and any refund or credit owed to you will be issued.
Frequently Asked Questions
Here are some common questions customers have about starting and stopping service with RG&E:
Q: How much advance notice do I need to give to start or stop service?
A: RG&E recommends giving at least two business days' notice.
Q: Can I transfer my service to a new address?
A: Yes, you can transfer your service to a new address by following the steps to start service.
Q: Is there a fee to start or stop service?
A: A $25 service fee will be added to your first bill when starting service. There is no fee for stopping service.
Q: What if I have a past due balance with RG&E?
A: You will need to pay the past due balance before starting or transferring service to a new address.
Q: Can I schedule my service start/stop date in advance?
A: Yes, you can schedule your service start/stop date up to 90 days in advance.
If you have any other questions or concerns, you can contact RG&E's customer service line at 1-800-743-2110.
Starting or stopping service with Rochester Gas and Electric Cooperative is a straightforward process with multiple options for convenience. Whether you prefer to do it online, over the phone, or in person, RG&E makes it easy to manage your service. By following the steps outlined above, you can ensure a smooth transition during your move. If you have further questions or need assistance, don't hesitate to reach out to RG&E's customer service team.
At Rochester Gas and Electric Cooperative, we understand the inconvenience and frustration that comes with a power outage. That's why we have developed a comprehensive and user-friendly Power Outage Map, which allows you to stay informed and updated during an outage. Here's how you can view the map and make the most out of its features.
1. How to View the Power Outage Map:
Step 1: Visit the Rochester Gas and Electric Cooperative website.
Step 2: Click on the "Outage Center" tab located at the top of the homepage.
Step 3: On the Outage Center page, you will find a map of the region with the current outages marked in orange.
Step 4: You can zoom in and out of the map to view the outages in your specific area.
Step 5: Click on the individual outage markers to get more information about the outage, such as the number of customers affected and the estimated restoration time.
Step 6: You can also search for a specific address using the search bar at the top of the map.
2. Report an Outage:
In case of a power outage, it is essential to report it so that our team can work on restoring the power as quickly as possible. Here's how you can report an outage using the Power Outage Map.
Step 1: Click on the "Report an Outage" button on the top right corner of the map.
Step 2: You will be directed to a page where you can enter your account number or phone number associated with your account.
Step 3: Follow the prompts to report the outage and provide any additional information.
Step 4: Once the outage is reported, it will be added to the Power Outage Map.
3. Learn about the Power Restoration Process:
We understand the importance of keeping our customers informed during a power outage. That's why our Power Outage Map provides real-time updates on the restoration process. Here's what you can learn from the map.
- Estimated Restoration Time: The map shows the estimated time of restoration for each outage, giving you an idea of how long it might take for your power to be restored.
- Crew Status: The map also displays the status of the crew assigned to the outage, whether they are on the way, working on repairs, or completed the restoration.
- Outage Cause: You can also find information about the cause of the outage, such as a storm or equipment failure.
4. Tips for During a Power Outage:
While we work on restoring your power, there are a few things you can do to stay safe and comfortable during a power outage.
- Unplug appliances: To avoid any damage or surges when the power is restored, unplug all non-essential appliances.
- Use flashlights and not candles: Candles can be a fire hazard, so it's best to use flashlights or battery-operated lights for illumination.
- Keep fridge and freezer closed: During a power outage, keep your fridge and freezer closed to maintain the temperature and avoid food spoilage.
with our Power Outage Map, you can stay informed and prepared during a power outage. If you have any further questions or concerns, please reach out to us through our customer service number or online portal. We at Rochester Gas and Electric Cooperative are dedicated to providing reliable and efficient services to our customers.
Billing & Payment Options
As a member-owner of Rochester Gas and Electric Cooperative (RG&E), you have access to a variety of convenient billing and payment options. Our goal is to make the process as easy and hassle-free as possible, so you can focus on using and enjoying your energy services without any worries about paying your bill.
One of the most popular options among our members is our online bill payment system. With this option, you can securely view your bills, make payments, and manage your account all from the comfort of your own home. Simply log in to your account on our website, and you can access all of your billing information in one place. You can also set up automatic payments for added convenience, so you never have to worry about missing a payment or incurring late fees.
If you prefer to pay by mail, we also offer traditional paper bills that you can easily pay by check or money order. Simply send your payment to the address listed on your bill, and be sure to include your account number to ensure your payment is applied correctly. We recommend allowing 5-7 business days for your payment to reach us, so plan accordingly to avoid any potential late fees.
For those who prefer to pay in person, RG&E has several authorized payment locations throughout our service area. These locations accept payments in cash, check, or money order, and will credit your account within one business day. You can locate the nearest payment location by using our online payment center or by calling our customer service hotline.
In addition to our standard payment options, we also offer a budget billing plan for members who want to better manage their monthly energy expenses. With budget billing, your annual energy costs are averaged out and divided into equal monthly payments, making it easier to budget and plan for your bills. This option can be especially helpful for those on a fixed income or those who experience seasonal fluctuations in their energy usage.
we understand that unexpected financial challenges can arise, and we offer various assistance programs to help our members in times of need. These programs include payment extensions, deferred payment agreements, and energy assistance grants. We encourage any members who are experiencing difficulty in paying their bills to contact us and discuss their options with one of our customer service representatives.
At RG&E, we are committed to providing our members with reliable, affordable, and convenient energy services. Our billing and payment options are just one way we strive to meet this commitment and make your experience with us as simple and stress-free as possible. If you have any questions or need assistance with your account, please do not hesitate to reach out to us. We are always happy to help!
Contact Us
If you have any questions or concerns regarding your service with Rochester Gas and Electric Cooperative (RG&E), there are a few ways to get in touch with us. Our customer service team is available to assist you and provide support for any issues you may encounter.
You can contact us by phone at 1-800-743-2110 during our regular business hours, Monday through Friday from 8:00am to 6:00pm. Our friendly and knowledgeable representatives will be happy to assist you with any inquiries or requests.
In addition to phone support, we also offer an online Live Chat option for our customers. This is a convenient way to get quick answers to your questions without having to pick up the phone. Our Live Chat representatives are available during the same hours as our phone support team.
If you prefer to communicate via email, you can reach us at customercare@rge.com. This is a great option for non-urgent inquiries or requests, as our response time may be longer than through phone or Live Chat.
RG&E also has a presence on various social media platforms, including Facebook, Twitter, and Instagram. You can follow us on these platforms to stay updated on any news, updates, and events related to our cooperative.
For more specific inquiries, you can also visit one of our customer service centers in person. Our locations can be found on our website or by calling our customer service number. Our representatives at these centers can assist you with services such as starting or stopping your service, making payments, and reporting any power outages in your area.
If you are a member of RG&E's Budget Billing program and need assistance with your bill or payment plan, please contact our Budget Billing team at 1-888-742-7683.
In the case of a power outage, you can report it through our website or by calling our customer service number. To stay updated on the status of power outages in your area, you can check our Power Outage Map. This map provides real-time updates on the location and estimated restoration time of any reported outages.
We value our customers and strive to provide the best service possible. If you have any feedback or suggestions on how we can improve, please do not hesitate to reach out to us. Your feedback is important to us and helps us to better serve you and all of our members.
Thank you for choosing Rochester Gas and Electric Cooperative as your energy provider. We look forward to continuing to serve you and your community.
FAQ
Q: How do I start or stop service with Rochester Gas And Electric Cooperative?
A: To start or stop service, you can either call the customer service number or visit the company's website. Be sure to have your account information, as well as your new address if you are moving, ready when you contact them. For starting service, you will also need to provide a move-in date.
Q: What are the billing and payment options available with Rochester Gas And Electric Cooperative?
A: Rochester Gas And Electric Cooperative offers several billing and payment options for their customers. They offer traditional paper billing, as well as online billing and payment through their website. Customers can also enroll in automatic payments, where the amount due will be deducted from their bank account or credit card each month. Additionally, the company offers budget billing, where customers can pay a fixed amount each month based on their average energy usage.
Q: How can I view the power outage map for Rochester Gas And Electric Cooperative?
A: The power outage map for Rochester Gas And Electric Cooperative can be accessed through their website. It provides real-time updates on current outages, as well as estimated restoration times. Customers can also report outages through the map.
Q: How can I contact Rochester Gas And Electric Cooperative for any inquiries or concerns?
A: There are several ways to contact Rochester Gas And Electric Cooperative. Customers can call their customer service number, send a message through their website, or visit one of their local offices. The company also has a presence on social media, where customers can reach out for assistance.
Rochester Gas And Electric Cooperative offers convenient options for starting or stopping service, as well as multiple billing and payment options for their customers. Their power outage map provides helpful information during outages, and their customer service team is readily available for any inquiries or concerns. With their commitment to providing reliable and affordable energy, Rochester Gas And Electric Cooperative is a top choice for many residents in the area.
1. How can I start or stop service with Rochester Gas and Electric Cooperative?
To start or stop service with Rochester Gas and Electric Cooperative, there are a few steps you need to follow:
1. Starting Service:
To start service, you will first need to fill out an application form, which can be found on the Rochester Gas and Electric Cooperative website. Make sure to have your personal information, such as your name, address, and contact information, ready before filling out the form. You will also need to provide a valid identification and the date you would like service to begin. Once the application is submitted, a representative from Rochester Gas and Electric Cooperative will contact you for further instructions.
2. Stopping Service:
If you would like to stop service with Rochester Gas and Electric Cooperative, you will need to submit a request to disconnect service. This can be done through their website or by contacting their customer service department. You will need to provide your account number, the date you would like service to be terminated, and a forwarding address for your final bill.
3. Additional Information:
It's important to note that Rochester Gas and Electric Cooperative may require a security deposit or credit check before starting or stopping service. They also offer various billing and payment options, such as automatic payments and paperless billing. In the case of a power outage, you can visit their website to access the power outage map and get updates on the status of the outage. For any further questions or assistance, you can contact their customer service department through phone or email.
2. What billing and payment options are available for customers?
Rochester Gas and Electric Cooperative offers various billing and payment options for its customers to choose from. These options include:
- Online Bill Pay: Customers can make payments and manage their account online through the company's website. This option allows for convenient and secure payments.
- Automatic Payment: Customers can sign up for automatic payment, where the amount due will be automatically deducted from their bank account each month.
- Pay by Phone: Customers can make payments by phone using their bank account or credit/debit card.
- Pay In Person: Customers can make payments at one of the company's local offices or authorized payment locations.
- Pay by Mail: Customers can also choose to pay their bills by mail using a check or money order.
Additionally, Rochester Gas and Electric Cooperative offers budget billing, where customers can pay a fixed amount each month based on their historical energy usage, making it easier to manage their budget. They also offer paperless billing, where customers can receive their bills electronically instead of through mail.
With these various billing and payment options, customers can choose the method that best fits their needs and preferences.
3. Is there a power outage map that I can access for my area?
Yes, there is a power outage map that you can easily access for your area through the Rochester Gas and Electric Cooperative's website.
To access the map, go to the company's homepage and click on the "Power Outage Map" option located on the top menu bar. This will direct you to a page where you can view the current power outage information for your specific area.
The map uses color-coded markers to indicate the affected areas and provides detailed information such as the number of customers affected, the estimated time for restoration, and the cause of the outage.
This map is constantly updated to provide real-time information, so you can keep track of any changes in the outage status. It also allows you to report a power outage in your area by simply clicking on the "Report Outage" button and providing some basic information.
In case of any difficulties, you can also contact the company directly through the "Contact Us" page on their website for further assistance.
4. How can I contact Rochester Gas and Electric Cooperative for any questions or concerns?
If you have any questions or concerns regarding Rochester Gas and Electric Cooperative, you can easily contact them through a variety of methods. The most convenient way is by calling their 24/7 customer service hotline at 1-800-743-1701. You can also visit their website at www.rge.com and submit a contact form or use their live chat feature to speak with a representative. Additionally, you can visit one of their customer service centers in person; their addresses and operating hours can be found on their website. If you prefer to communicate through mail, you can send a letter to their mailing address: Rochester Gas and Electric Corporation, P.O. Box 1111, Rochester, NY 14603-1111. No matter which method you choose, Rochester Gas and Electric Cooperative is dedicated to providing excellent customer service and addressing any concerns you may have.
5. Are there any assistance programs or resources available for customers who may have difficulty paying their energy bills?
Yes, Rochester Gas and Electric Cooperative offers various assistance programs and resources for customers who may have difficulty paying their energy bills. These programs include financial assistance, budget billing, and payment arrangements. Customers can also apply for the Home Energy Assistance Program (HEAP), which provides financial assistance for low-income households to help cover energy costs. In addition, there are various community resources and non-profit organizations that offer financial assistance for energy bills. Customers can also contact the company directly to discuss their payment options and potential assistance programs. It is important to note that these programs and resources may have specific eligibility requirements and customers are encouraged to inquire about them as soon as they experience difficulty with their energy bills.
Thank you for choosing Rochester Gas and Electric Cooperative for your energy needs. Whether you are starting or stopping your service with us, we are here to help make the process as smooth as possible.
If you are moving into a new residence and need to start service with us, we offer a variety of convenient options. You can easily start service online through our website, or by calling our customer service hotline. Our friendly representatives will be happy to assist you in setting up your account and choosing the best billing and payment options for your needs.
Speaking of billing and payment, we understand that everyone has different preferences when it comes to handling their energy bills. That's why we offer a range of options to suit your lifestyle. You can choose to receive paper bills in the mail, or go paperless and receive your bills electronically. We also offer automatic payment options, so you never have to worry about missing a payment.
In the event of a power outage, our website provides a real-time outage map to keep you informed of any issues in your area. You can also report an outage and receive updates on the status of restoration efforts through our website or by calling our outage hotline.
We value our customers and strive to provide the best service possible. If you have any questions or concerns, please don't hesitate to contact us. Our customer service team is available to assist you 24/7.
Thank you again for choosing Rochester Gas and Electric Cooperative. We look forward to serving your energy needs now and in the future.
