Rappahannock Electric Cooperative, or REC, is more than just a provider of electricity to its members. It is a community-focused organization that strives to offer reliable and affordable energy solutions to its over 170,000 members in Virginia. As a member-owned cooperative, REC is dedicated to meeting the needs of its members and serving the community. In this article, we will explore some of the key services offered by REC, including starting and stopping service, billing and payment options, power outage map, and how to get in touch with REC for any inquiries. Whether you are an existing member or considering joining REC, this article will provide you with important information to help you navigate your energy needs efficiently and effectively.
What is Rappahannock Electric Cooperative?
Rappahannock Electric Cooperative (REC) is a member-owned electric utility company that serves over 169,000 customers in 22 counties in central and northern Virginia. REC is a not-for-profit organization that provides reliable and affordable electric service to its members.
Overview
REC was founded in 1980 and is one of the largest electric cooperatives in the United States. It is a leader in renewable energy and has been recognized for its commitment to clean energy sources. The cooperative's main business is to generate, purchase, and distribute electricity to its members.
Service Coverage Area
REC's service area covers more than 22,000 square miles, including rural and suburban areas. The cooperative provides electricity to 22 counties in Virginia, including Culpeper, Fauquier, Orange, Spotsylvania, and Stafford. REC's service area is divided into 10 districts, each with a board of directors elected by its members.
Located At
The headquarters of REC is located at 247 Industrial Drive, Fredericksburg, VA 22408. This is where members can go to pay their bills, start or stop service, and seek assistance with their accounts.
Phone Number and Contact Information
Members can contact REC's customer service team at 1-800-552-3904 for any inquiries, concerns, or to report a power outage. The customer service team is available 24/7 to assist members with their electric service needs. Members can also visit REC's website to find contact information for specific departments, such as billing and payments, new service, and energy efficiency.
Website URL
REC's website, https://www.myrec.coop/, is the hub for all information and services provided by the cooperative. Members can access their accounts, manage their billing and payment options, and report any power outages through the website. The website also provides resources and tips for energy efficiency, as well as information on REC's community involvement and renewable energy initiatives.
In conclusion
Rappahannock Electric Cooperative is dedicated to providing its members with reliable and affordable electric service. With its strong commitment to renewable energy and focus on community involvement, REC continues to be a leader in the electric utility industry. Members can access a variety of services and resources through the cooperative's website or by contacting their 24/7 customer service team. REC's mission is to serve its members and the community, and it continues to do so by providing top-notch service and innovative solutions for its members' energy needs.
How to Start/Stop Service
There are multiple ways to start or stop service with Rappahannock Electric Cooperative (REC). Whether you are moving in or out of a property, or simply looking to make changes to your current service, REC offers a variety of options to make the process as easy as possible.
Online: One of the most convenient ways to start or stop service with REC is through their online portal. Simply visit their website and log in to your account. From there, you can easily make changes to your service, such as starting or stopping service, updating your billing information, and more.
Phone: Another option is to call REC's customer service line at 1-800-552-3904. A representative will be able to assist you with any questions or changes you may need to make to your service.
In Person: If you prefer to speak with someone in person, you can visit one of REC's local offices. They have multiple locations throughout their service area, making it easy for customers to stop by and get assistance with their service needs.
Steps to Start/Stop Service:
- Call or visit REC's website to inform them of your desired changes.
- Provide the necessary information, such as your name, account number, and the date you want the service to start/stop.
- Pay any required fees or deposits.
- If starting service, schedule a date for the service to be connected.
- If stopping service, make arrangements to return any equipment provided by REC, such as meters or control devices.
- Confirm the changes with REC to ensure a smooth transition.
FAQs
To further assist customers with their service needs, REC has compiled a list of frequently asked questions and answers. Here are some of the most common inquiries:
How do I pay my bill?
REC offers a variety of payment options, including online, automatic bank draft, by phone, in person, and by mail. You can choose the option that works best for you.
What should I do if I experience a power outage?
In the event of a power outage, you can report it through REC's online outage map or by calling their toll-free number. You can also sign up for email or text alerts to stay informed about any outages in your area.
What if I am having trouble paying my bill?
If you are facing financial difficulties and are unable to pay your bill, you can contact REC's customer service team to discuss possible payment arrangements or assistance programs that may be available.
How can I make changes to my account?
You can make changes to your account, such as updating your contact information or changing your billing preferences, through REC's online portal or by calling their customer service line.
Is there a fee for starting/stopping service?
Yes, there may be fees associated with starting or stopping service. These fees vary depending on the type of service and location.
Contact Us
If you have any additional questions or need assistance with your service, you can contact REC's customer service team via phone or email. You can also visit their website for more information and resources.
Phone: 1-800-552-3904
Email: customerservice@myrec.coop
With REC's easy and convenient start/stop service options, managing your electric service has never been easier. Whether you are moving in or out, or simply making changes to your current service, REC is committed to providing exceptional service to its customers.
To view the Power Outage Map, members should follow these simple steps. First, visit the REC website and click on the "Outages" option. This will take you to the Power Outage Map page where you can view the map of outages in your area. The map is color-coded, with green indicating areas with no outages, yellow indicating areas with a few outages, and red indicating areas with a high number of outages. Members can also zoom in to get a closer look at the specific areas affected by the outage.
In the event of a power outage, members can report it to REC by following a few easy steps. Members can either report the outage through the REC website or by calling the Customer Contact Center. When reporting an outage through the website, members will be prompted to enter their account number and location to confirm their status as a REC member. Members can also call the Customer Contact Center, and a representative will assist them in reporting the outage.
At REC, providing efficient and timely power restoration is a top priority. Once an outage has been reported, REC crews immediately begin the process of restoring power. The first step is identifying the cause of the outage, which can range from severe weather to equipment failure. Next, crews will assess the damage and determine the extent of repairs needed. they will work tirelessly to restore power as quickly and safely as possible.
In the meantime, members can take certain precautions to stay safe and comfortable during a power outage. It is important to have a preparedness kit with essential items such as flashlights, non-perishable food, and bottled water. Members can also unplug electronic devices to protect them from power surges when the power is restored. In the case of a prolonged outage, members can seek shelter at a designated REC facility.
the Power Outage Map is a valuable tool for REC members to stay informed about outages in their area. In the case of a power outage, members can quickly report it and trust that REC is working diligently to restore power. By following the necessary steps and taking precautions, members can stay safe and comfortable during outages. REC is committed to providing reliable and efficient electric services and is always ready to assist members in any way possible. For more information, members can visit the REC website or contact their Customer Contact Center.
Billing & Payment Options
Rappahannock Electric Cooperative offers various options for its members to conveniently pay their electricity bills. These options are designed to make the payment process hassle-free and efficient for the members.
Online Payment: One of the most convenient ways to pay your electricity bill is through online payment. The cooperative's website has a dedicated portal for members to log in and make payments. Members can use their bank accounts, credit/debit cards, or e-checks to make online payments. This option is available 24/7, allowing members to make payments at their convenience.
Auto Pay: The auto pay option allows members to set up automatic payments from their bank accounts. This helps members avoid the hassle of remembering the payment due dates and ensures timely payment of bills. Members can set up auto pay by filling out a simple form and providing their bank account details.
Phone Payment: Another convenient way to pay your electricity bill is through phone payment. Members can call the cooperative's customer service number and make payments using their credit/debit cards. The phone payment option is available 24/7, making it convenient for members who may not have access to the internet.
Mail Payment: Members can also choose to pay their bills through traditional mail. The cooperative provides pre-addressed envelopes with the billing statements, making it easy for members to send in their payments. However, it is important to note that this option may take longer for the payment to reach and reflect on the account.
In-Person Payment: Members can also visit any of the cooperative's offices and make payments in person. The cooperative has multiple offices located throughout its service territory, making it convenient for members to visit and make payments. Members can pay using cash, check, or credit/debit cards at the office.
Budget Billing: Rappahannock Electric Cooperative also offers a budget billing option for its members. This option allows members to pay a fixed amount every month, based on their average annual electricity consumption. This helps members budget their expenses and avoid seasonal fluctuations in their electricity bills.
Payment Assistance Programs: The cooperative also offers payment assistance programs for members who face financial difficulties. These programs provide support and help members manage their electricity bills. Members can contact the cooperative's customer service for more information on these programs and eligibility criteria.
Rappahannock Electric Cooperative strives to provide its members with convenient and flexible billing and payment options. These options are designed to make the payment process hassle-free and ensure timely payments, allowing members to enjoy uninterrupted access to electricity.
Contact Us
At Rappahannock Electric Cooperative, we value our members and strive to provide the best possible service to meet their energy needs. We understand that sometimes you may have questions or concerns, and we are here to assist you. Our dedicated team is available to help with any inquiries regarding start/stop service, billing and payment options, and power outages.
If you need to start or stop service for your home or business, you can easily do so by contacting our customer service team. You can call us at 1-800-552-3904 or visit our website to submit a request. Our friendly representatives will guide you through the process and answer any questions you may have.
For billing and payment options, we offer a variety of convenient methods to choose from. You can pay your bill online through our website, by phone, or by mail. We also offer budget billing and electronic billing options for your convenience. If you have any questions about your bill or need assistance with payment, our customer service team is always available to help.
In case of a power outage, we have a comprehensive outage map available on our website. This map is updated in real-time and allows you to see the affected areas and the estimated time for power restoration. If you experience a power outage, you can report it by calling our outage hotline at 1-800-552-3904 or by using our online form. Our team will work diligently to restore power as quickly and safely as possible.
You can also contact us with any general inquiries or feedback through our website or by calling our customer service team. We value your feedback and constantly strive to improve our services to better serve our members.
In addition to these contact options, we also have a strong presence on social media. You can follow us on platforms like Facebook, Twitter, and Instagram to stay updated with our latest news, events, and energy-saving tips. Our team is active on these platforms and is always available to answer any questions or concerns you may have.
At Rappahannock Electric Cooperative, we are committed to providing our members with reliable, affordable, and sustainable energy. We understand the importance of communication and have multiple channels available for you to contact us. Whether it's regarding start/stop service, billing and payment options, power outages, or general inquiries, our dedicated team is always here to assist you. We value your membership and are continuously working to provide the best possible service to meet your energy needs. So, don't hesitate to reach out to us – we are just a call, click, or visit away!
FAQ
As a member of Rappahannock Electric Cooperative (REC), you may have questions about the services and options available to you. We have compiled a list of frequently asked questions to provide you with answers and help you navigate through the cooperative.
1. How do I start or stop service with REC?
If you are moving to a new location within REC's service area, you can easily transfer your service by contacting our Member Services team. You will need to provide your new address, move-in date, and contact information. If you are moving out of REC's service area, you will need to call or email us with your request to stop service and provide your forwarding address for your final bill.
2. What are the different billing and payment options available?
At REC, we offer various ways to pay your electric bill. You can pay online through our website, set up automatic payments through your bank account, pay by phone, mail in a check or money order, or visit one of our authorized payment locations. We also have budget billing options available for those looking to spread out their payments evenly throughout the year.
3. How can I report a power outage?
In case of a power outage, you can report it through our mobile app, website, or by calling our automated outage reporting line. We also have an outage map available on our website, where you can see the affected areas and estimated restoration times. It is essential to report outages promptly, so our crews can work to restore power as quickly as possible.
4. Who do I contact for billing inquiries or other concerns?
If you have any questions or concerns about your bill or any other REC services, you can reach out to our Member Services team. You can contact them through our website, by phone, or by visiting one of our office locations. Our representatives are available to assist you during regular business hours.
5. How do I join REC's renewable energy program?
REC offers a voluntary renewable energy program called "SunPower for Schools" that allows members to support renewable energy by purchasing blocks of solar energy. If you are interested in joining this program, you can sign up through our website or by contacting our Member Services team. You can also choose to participate in our Cooperative Sunshare program, which allows you to purchase solar panels and receive credit on your monthly bill for the energy produced by those panels.
6. Is there financial assistance available for members in need?
REC is committed to assisting members who may be facing financial difficulties. We offer various payment assistance programs, such as the EnergyShare program, which provides financial assistance to those in need. We also have energy efficiency programs available for members looking to reduce their energy costs.
We hope these frequently asked questions have provided you with helpful information about REC and the services we offer. If you have any further inquiries, please do not hesitate to contact our Member Services team. We are here to serve you, our members, and provide you with reliable and affordable electric service.
1. How can I start or stop my electric service with Rappahannock Electric Cooperative?
To start or stop your electric service with Rappahannock Electric Cooperative, you can follow these easy steps:
Starting Service:
1. Visit the Rappahannock Electric Cooperative website and click on the "Start/Stop Service" tab.
2. Fill out the online form with all the required information, including your name, address, contact information, and desired start date.
3. Submit the form and wait for a confirmation email from the cooperative.
4. Once your request has been processed, you will receive a confirmation email with your new account number and details about your service.
Stopping Service:
1. Visit the Rappahannock Electric Cooperative website and click on the "Start/Stop Service" tab.
2. Fill out the online form with all the required information, including your name, address, contact information, and desired stop date.
3. Submit the form and wait for a confirmation email from the cooperative.
4. Make sure to return all necessary equipment, such as meters and remote devices, to Rappahannock Electric Cooperative.
By following these steps, you can easily start or stop your electric service with Rappahannock Electric Cooperative and ensure a smooth transition. If you have any further questions or concerns, you can contact the cooperative through their website or by phone.
2. What are my billing and payment options for my electric bill?
As a member of Rappahannock Electric Cooperative, you have a variety of billing and payment options to choose from for your electric bill. These options are designed to make paying your bill convenient and hassle-free.
Online Payment: You can make an online payment through the REC website by setting up an account and linking your bank account or credit/debit card. This option allows you to pay your bill at any time and from anywhere, making it the most convenient option for many members.AutoPay: With this option, your bill will be automatically deducted from your bank account or credit/debit card each month on the due date, ensuring that you never miss a payment.
Pay by Phone: If you prefer to make payments over the phone, you can do so by calling the REC customer service line and using your bank account or credit/debit card.
In-Person: You can also pay your bill in person at any of the REC offices or at any of the authorized payment locations.
Mail: Traditional check or money order payments can be mailed to the address provided on your bill statement.
With so many options available, you can choose the one that is most convenient for you. If you have any questions or need assistance with your billing and payment options, you can always contact the REC customer service team for help.
3. Is there a power outage map I can refer to in case of an outage?
Yes, Rappahannock Electric Cooperative (REC) provides a power outage map that customers can refer to in case of an outage. This map is easily accessible on the REC website and can be found under the "Outage Center" tab. The map is interactive and allows customers to view current outages, estimated restoration times, and the number of affected members in a specific area. It also has a feature where customers can report an outage by clicking on their location on the map. This power outage map is a convenient and reliable tool for REC customers to stay informed and track the progress of outages in their area.
4. How can I contact Rappahannock Electric Cooperative for further questions or concerns?
If you have any further questions or concerns regarding Rappahannock Electric Cooperative, there are several ways to contact them:
1. Phone: You can call the customer service number at 1-800-552-3904 for any inquiries or to report an outage.2. Online: You can visit their website at www.myrec.coop and click on the "Contact Us" tab to fill out an online form with your questions or concerns.3. Email: You can also send an email to customer.service@myrec.coop with your inquiries.4. In person: If you prefer to speak to someone in person, you can visit one of their local offices. The addresses and hours can be found on their website under the "Locations" tab.Regardless of which method you choose, the customer service representatives at Rappahannock Electric Cooperative are dedicated to providing prompt and helpful assistance to address any of your concerns. Don't hesitate to reach out to them for any further assistance.
5. Are there any additional fees or charges associated with starting or stopping electric service with your company?
When it comes to starting or stopping electric service with Rappahannock Electric Cooperative, there may be additional fees or charges that customers should be aware of. The specific fees and charges may vary depending on the individual circumstances and location, so it is important to contact the company directly for more information. However, it is worth noting that there may be a connection or activation fee for starting service, as well as a disconnection fee for stopping service. Other potential charges could include late payment fees or reconnection fees if service is temporarily disconnected. It is always recommended to thoroughly review the terms and conditions and speak with a representative from the company to fully understand any potential fees or charges associated with starting or stopping electric service.
To start or stop service with Rappahannock Electric Cooperative (REC), follow these steps:
1. Contact REC's customer service department. You can call them at 1-800-552-3904 or visit their website at www.myrec.coop. You will need to provide your account number, current address, and the date you want the service to start or stop.
2. Schedule an appointment for a meter reading. REC will send a technician to your home or business to read the meter on the date you requested. If you are starting service, the technician will also connect the service.
3. Pay any applicable fees. There may be fees associated with starting or stopping service, such as a connection fee or a service reactivation fee. These fees will be included in your first bill from REC.
4. Set up automatic payments. REC offers an automatic payment option, where your bill will be automatically deducted from your bank account or credit card each month. This can save you time and ensure your bill is always paid on time.
5. Report any power outages. If you experience a power outage, you can report it by calling 1-800-552-3904 or by using REC's outage map on their website. Be sure to have your account number or address handy when reporting an outage.
6. Contact REC for any billing or payment questions. If you have any questions about your bill or need to make a payment, you can contact REC's billing department at 1-800-552-3904. They can also assist you with setting up a payment plan if needed.
7. Keep REC updated with any changes. If you move, change your phone number, or make any other changes to your account, be sure to contact REC to update your information. This will ensure that your bill and other important communications are sent to the correct address.
REC offers convenient and reliable service for its members. By following these steps and keeping REC updated with any changes, you can ensure a smooth start or stop of your electric service.
