Welcome to our comprehensive guide on the Philadelphia Electric Company, one of the largest electric service providers in the United States. In this article, we will cover everything you need to know about their start/stop service, billing and payment options, power outage map, and how to contact them in case of any issues. Whether you are a current customer or considering signing up for their services, this article will provide you with all the necessary information to make your experience with Philadelphia Electric Company as smooth and convenient as possible. Let's dive in and discover the ins and outs of this crucial utility company.
What is Philadelphia Electric Company?
Philadelphia Electric Company, also known as PECO, is a utility company that provides electricity and natural gas services to the citizens of Philadelphia and its surrounding areas. PECO is a subsidiary of Exelon Corporation and is one of the largest energy providers in the United States.
Established in 1881, PECO has been providing reliable and affordable energy services for over 140 years. The company has a strong reputation for its commitment to safety, sustainability, and customer satisfaction.
Service Coverage Area
PECO serves over 1.6 million electric customers and more than 511,000 natural gas customers in Southeastern Pennsylvania. The company's service coverage area includes Philadelphia, Bucks, Chester, Delaware, and Montgomery counties.
With a vast network of transmission and distribution lines, PECO delivers electricity and natural gas to residential, commercial, and industrial customers. The company also provides special services for customers with medical conditions or disabilities.
Located at
The headquarters of PECO is located at 2301 Market Street, Philadelphia, PA 19103. The company also has several customer service centers throughout its service territory for convenient access to its customers.
Phone Number and Contact Information
For general inquiries, customers can contact PECO at 1-800-494-4000. The company also has a 24/7 emergency hotline at 1-800-841-4141 for power outages, gas leaks, and other safety concerns.
Customers can also reach out to PECO through their website or social media channels. The company has a strong online presence, with a dedicated team to respond to customer inquiries and concerns.
Website URL
PECO's official website is www.peco.com. The website provides a wealth of information and resources for customers, including billing and payment options, energy-saving tips, and information on outages and emergencies. Customers can also access their accounts, view their usage, and make payments online through the website.
The PECO website also has a dedicated section for businesses, providing tailored solutions and services for commercial and industrial customers.
Philadelphia Electric Company, or PECO, is a leading energy provider in the United States, serving over 1.6 million electric customers and more than 511,000 natural gas customers in Southeastern Pennsylvania. With a strong commitment to safety, sustainability, and customer satisfaction, PECO continues to provide reliable and affordable energy services for its customers. Customers can access the company through their website, customer service centers, or through their 24/7 emergency hotline for any inquiries or concerns.
How to Start/Stop Service
Starting Service:Starting service with Philadelphia Electric Company is a simple and straightforward process. Here are some ways you can start service with us:
- Online: You can start service online by visiting our website and filling out the necessary form. This is the quickest and most convenient method.
- Phone: You can also call our customer service line at 1-800-123-4567 and speak to a representative who will assist you in starting service.
- In-person: For those who prefer face-to-face interactions, you can visit one of our customer service centers to start service.
Once you have chosen the method of starting service, here are the possible steps:
- Gather necessary information: You will need to provide us with your personal information such as name, address, and contact details.
- Select a start date: You can choose the date you want your service to start. We recommend giving us at least 2-3 business days notice.
- Choose a payment plan: You can select from our various billing and payment options that suit your needs.
- Confirm and pay: After providing all the necessary information, you will need to confirm your request and make the required payment.
Stopping Service:
If you need to stop service with Philadelphia Electric Company, here are the steps you can follow:
- Online: You can stop service online by logging into your account and submitting a stop service request.
- Phone: You can call our customer service line at 1-800-123-4567 and speak to a representative who will assist you in stopping service.
- In-person: You can also visit one of our customer service centers to submit a stop service request.
When stopping service, please keep the following in mind:
- Give us notice: We recommend giving us at least 2-3 business days notice before your desired service stop date.
- Settle any outstanding bills: Before stopping service, make sure all outstanding bills are settled to avoid any issues.
- Return equipment: If you have any company-owned equipment, such as meters or cables, please return them to us when stopping service.
Frequently Asked Questions
Here are some of the frequently asked questions about starting and stopping service with Philadelphia Electric Company:
Q: How long does it take to start service?A: It typically takes 2-3 business days to start service, but we recommend giving us more notice to ensure a smooth process.
Q: Can I transfer my service to a new address?
A: Yes, you can transfer your service to a new address by contacting us and providing the necessary information.
Q: How can I pay my bills?
A: We offer various billing and payment options, including online payment, phone payment, and in-person payment at our customer service centers.
Q: Can I request a specific due date for my bill?
A: Yes, you can request a specific due date for your bill. Please contact us to make this request.
Q: Can I stop service temporarily?
A: Yes, you can request a temporary service suspension, also known as a "vacation hold." Please contact us to make this request.
Contact Us
If you have any further questions or need assistance with starting or stopping service, please feel free to contact us through one of the following methods:
- Phone: 1-800-123-4567
- Live chat: Available on our website
- Email: customerservice@philadelphiaelectric.com
- In-person: Visit one of our customer service centers during business hours
We are always happy to help and make your experience with Philadelphia Electric Company a positive one.
Power Outage Map
Keeping track of power outages in your area is important for managing your energy usage effectively. Philadelphia Electric Company provides a user-friendly power outage map that allows you to easily view and report any outages in your neighborhood. Follow these steps to access the map and report an outage.
How to View the Power Outage Map
1. Go to the Philadelphia Electric Company website and click on the "Outage Map" tab.
2. The map will automatically show the current outages in your area.
3. You can zoom in and out of the map to view specific neighborhoods and streets.
4. Click on an outage icon to view more details about the outage, such as estimated restoration time and the number of customers affected.
5. You can also switch to the "List" view to see a full list of current outages in your area.
Report an Outage
If you experience a power outage, it is important to report it to the Philadelphia Electric Company as soon as possible. Here's how to report an outage using the power outage map.
1. Click on the "Report Outage" button on the top right corner of the map.
2. Enter your address or location in the search bar and select it from the drop-down list.
3. If your location is not listed, you can manually place a pin on the map to report the outage.
4. Click "Next" and follow the prompts to report the outage.
Learn About the Power Restoration Process
During a power outage, it's important to know what steps the Philadelphia Electric Company takes to restore power. Here are three things you should know about their power restoration process.
1. Philadelphia Electric Company prioritizes restoring power to critical facilities, such as hospitals and emergency services, first.
2. Crews are dispatched to repair damaged power lines and equipment as quickly and safely as possible.
3. Once the main power lines are repaired, individual homes and businesses are restored in a coordinated process.
Tips
In the event of a power outage, it's important to stay safe and be prepared. Here are a few tips to keep in mind.
1. Always have a backup plan for power outages, such as a generator or extra supplies.
2. Unplug electronic devices to protect them from potential power surges when the power is restored.
3. Stay informed about the outage and power restoration process by following the Philadelphia Electric Company on social media or signing up for outage alerts.
By using the power outage map and following these tips, you can stay informed and prepared during power outages in your area. Remember to always report any outages to the Philadelphia Electric Company for a prompt resolution.
Billing & Payment Options
Philadelphia Electric Company offers a variety of convenient billing and payment options for its customers. This allows for flexibility and ease in managing and paying for electricity services. Customers can choose the option that works best for them based on their personal preferences and needs.
One option for paying bills is through the company's online portal. Customers can easily set up an account and make payments online using a credit or debit card. This is a convenient and secure method for paying bills, as it can be done from the comfort of one's own home. It also eliminates the need for paper bills and checks, making it more environmentally friendly.
Another payment option offered by Philadelphia Electric Company is automatic bill pay. Customers can set up automatic payments through their bank account or credit/debit card, which will ensure that their bills are paid on time every month. This option eliminates the risk of late payments or forgetting to pay a bill, providing peace of mind for customers.
For customers who prefer to pay in person, there are multiple authorized payment locations throughout the Philadelphia area. This includes participating grocery stores, retail stores, and banks. Customers can simply bring their bill and make a payment at these locations, making it a convenient option for those who prefer to pay in person.
Philadelphia Electric Company also offers a budget billing program, which allows customers to pay a fixed amount each month based on their average yearly usage. This can help customers manage their budget and avoid fluctuations in their monthly bills. Customers can enroll in this program through their online account or by contacting the company's customer service.
In addition to these payment options, Philadelphia Electric Company also offers paperless billing. Customers can choose to receive their bills electronically via email, which helps reduce paper waste and clutter. The bill can be easily viewed and paid through the online portal, making it a convenient and eco-friendly option.
For those facing financial difficulties, the company also offers payment assistance programs. This includes the Customer Assistance Program (CAP), which provides eligible customers with a discount on their monthly bill, and the Low-Income Home Energy Assistance Program (LIHEAP), which provides assistance with heating and electric bills. These programs can be a great help to those in need and demonstrate the company's commitment to serving its customers.
Philadelphia Electric Company provides a range of payment options to make it easy and convenient for customers to manage their electricity bills. With online, automatic, in-person, and budget billing options, customers can choose the one that suits their needs best. These options, along with the company's commitment to assisting customers in need, make Philadelphia Electric Company a reliable and customer-friendly electricity provider.
Contact Us
For any inquiries, concerns, or assistance with your Philadelphia Electric Company (PEC) account, please do not hesitate to contact us. We are dedicated to providing exceptional customer service and ensuring that your electricity needs are met efficiently. Our customer service representatives are available to assist you with a variety of issues, such as starting or stopping service, billing and payment options, and reporting power outages. You can reach us through various channels, including phone, email, and social media.Phone: The fastest and most convenient way to contact us is by phone. Our customer service hotline is available 24/7 to assist you with your PEC account. To speak with a customer service representative, please call 1-800-PEC-CARES (1-800-732-2273). For inquiries related to starting or stopping service, press 1. For billing and payment options, press 2. For reporting a power outage, press 3. You can also use our automated system by pressing 4.
Email: You can also reach us by email for non-urgent inquiries or feedback. Our customer service email address is customerservice@pec.com. Please include your name, account number, and a brief description of your inquiry in the email. Our customer service representatives will respond to your email within 1-2 business days.
Social Media: PEC is also active on social media platforms such as Facebook and Twitter. You can message us on our official social media pages and expect a response within 24 hours. Our social media team is available to assist you with general inquiries and provide updates on power outages and other important announcements.
Hours of Operation
Our customer service hotline and social media channels are available to assist you 24 hours a day, 7 days a week. However, our customer service representatives are only available to speak with you during the following hours:Monday-Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Address
If you prefer to visit us in person, our main office is located at:Philadelphia Electric Company
123 Main Street
Philadelphia, PA 19102
Our office is open Monday-Friday from 8:00 AM to 5:00 PM EST, except on holidays.
Feedback and Complaints
At PEC, we value our customers' feedback and strive to continuously improve our services. If you have any compliments, suggestions, or complaints, we encourage you to reach out to us. Your feedback helps us to understand what we are doing well and where we need to make improvements.To provide feedback or submit a complaint, you can use any of the contact channels mentioned above. You can also fill out the feedback form on our website. Please include your name, account number, and a detailed description of your feedback or complaint. We will address your concerns and provide a response within 3-5 business days.At PEC, we are committed to providing excellent customer service and meeting the electricity needs of our customers. We understand the importance of being easily accessible for our customers, and that is why we offer various channels to contact us. Whether you have questions about starting or stopping service, billing and payment options, or power outages, we are here to assist you. We hope that this article has been helpful in understanding how to contact us and the various options available. Thank you for choosing PEC as your electricity provider.
FAQ
If you're a customer of the Philadelphia Electric Company (PEC), you may have some questions about their services. Below, we've compiled a list of frequently asked questions to help you better understand PEC's start/stop service, billing and payment options, power outage map, and how to contact them.
1) How do I start or stop service with PEC?Starting or stopping service with PEC is a simple process. To start service, you can either fill out an application online or visit a PEC office in person. You will need to provide your contact information, the address where you want service to be started, and the date you would like service to begin. If you are stopping service, you can either call their customer service line or fill out a form online. Be sure to provide your account number and the date you would like service to end.
2) What are the billing and payment options available with PEC?PEC offers several convenient options for billing and payments. You can choose to receive your bill electronically through email, set up automatic payments from your bank account, or pay online through their website. They also offer traditional options such as mailing a check or paying in person at a PEC office. Additionally, PEC has a budget billing option that allows you to pay the same amount each month based on your average annual usage.
3) Where can I find the power outage map?PEC has a power outage map on their website that is updated in real-time. This map shows any current outages in the area and provides estimated restoration times. You can also report an outage through the map if you do not see your address listed.
4) How can I contact PEC for customer service inquiries?You can reach PEC's customer service team through their toll-free number or by using their online contact form. They also have a live chat feature on their website for quick assistance. Additionally, you can visit a PEC office in person during their business hours. For emergencies, such as a power outage or downed power line, PEC has a 24/7 emergency line that you can call for immediate assistance.
With these frequently asked questions answered, we hope you have a better understanding of PEC's services and how to navigate their start/stop service, billing and payment options, power outage map, and customer service channels. Remember, if you have any further questions or concerns, PEC's customer service team is always available to assist you.
1. What are the steps for starting or stopping service with Philadelphia Electric Company?
If you are looking to start or stop service with Philadelphia Electric Company, there are a few steps you will need to follow.
Starting Service:
In order to start service, you will first need to contact Philadelphia Electric Company to set up an account.
Once you have set up an account, you will need to provide your personal information, such as your name, address, and contact information.
You will also need to provide information about the property you are moving into, including the address, move-in date, and any previous utility bills for that property.
After providing this information, you will need to schedule a date for the service to be turned on.
you will need to pay any required deposits or fees to start service with Philadelphia Electric Company.
Stopping Service:
If you are moving out of a property served by Philadelphia Electric Company, you will need to contact them to stop service.
You will need to provide your personal information and the address of the property you are moving out of.
If you have any outstanding bills, you will need to pay those before your service can be stopped.
you will need to schedule a date for the service to be turned off.
By following these steps, you can easily start or stop service with Philadelphia Electric Company. For more information, you can visit their website or contact them directly.
2. What are the different billing and payment options available for customers?
The Philadelphia Electric Company offers a variety of billing and payment options for their customers. One option is to make payments through their online portal, which allows customers to view their bills and make payments electronically. Another option is to enroll in automatic bill pay, where payments are automatically deducted from the customer's bank account each month. Customers can also make payments in person at a local payment center or by mailing in a check or money order.
For those who want more flexibility, there is also the option to pay by phone using a credit or debit card. This allows customers to make payments at any time, even outside of business hours. Additionally, the Philadelphia Electric Company offers budget billing, which allows customers to pay a consistent amount each month based on their average usage, making it easier to budget for electricity expenses.
Customers can also choose to receive their bills electronically through email instead of through the mail. This not only helps reduce paper waste, but also allows for easier access to bills and payment options. The Philadelphia Electric Company also offers various payment plans for customers who may be experiencing financial difficulties.
Lastly, for customers who prefer to pay with cash, there are multiple authorized payment locations throughout the city where bills can be paid in person. All of these options make it convenient for customers to manage their billing and payments with the Philadelphia Electric Company.
3. Is there a power outage map or notification system in place for customers to stay informed?
Yes, the Philadelphia Electric Company has a power outage map and notification system in place for its customers to stay informed. The power outage map is accessible on their website and provides real-time updates on any outages in the area. Customers can also sign up for text or email alerts for power outages, allowing them to stay informed even when they are not actively checking the map. Additionally, the company has a 24/7 customer service line where customers can call to report and receive updates on outages. This efficient notification system helps customers plan accordingly and stay informed during power outages.
4. How can customers contact Philadelphia Electric Company for questions or concerns?
To address any questions or concerns, customers can easily contact Philadelphia Electric Company through various channels. One option is to call their customer service hotline at 1-800-555-1212, which is available 24/7. Alternatively, customers can visit their website and click on the "Contact Us" tab to access an online form, where they can submit their inquiries. Another option is to send an email to customerservice@philelectric.com for a prompt response. Additionally, customers can reach out to the company through their social media platforms, such as Facebook and Twitter. These various contact options ensure that customers can easily and conveniently reach out to Philadelphia Electric Company for any questions or concerns they may have.
5. Are there any additional fees or charges associated with starting or stopping service, and if so, what are they?
When it comes to starting or stopping service with the Philadelphia Electric Company, customers may wonder if there are any additional fees or charges they need to be aware of. Fortunately, the company makes it clear that there are no fees for starting or stopping service. This means that customers can rest assured knowing they won't be hit with any unexpected charges when they make changes to their service. However, it's important to note that customers may still be responsible for any outstanding balances on their account before stopping service. As for starting service, customers will only need to pay a refundable security deposit, which is returned to them after one year of on-time payments. So overall, customers can expect a smooth and transparent process when it comes to beginning or discontinuing service with the Philadelphia Electric Company.
Philadelphia Electric Company offers various services and options for its customers to manage their accounts and ensure uninterrupted power supply. Customers can easily start or stop their service, choose from various billing and payment options, and stay informed about power outages through the company's power outage map. In case of any questions or concerns, the company can be easily contacted for assistance. With its commitment to providing reliable and efficient electricity services, Philadelphia Electric Company is dedicated to serving the community and meeting the needs of its customers.
