How to Pay Your PECO Bill: A Comprehensive Guide

Managing your PECO bill is straightforward, thanks to a variety of convenient payment options. This guide will help you navigate through the available methods for paying your bill and provide information on special assistance programs.

Billing & Payment Options

• Sign In and Pay: Log in to your account to view your bill and make payments. Visit My Account.
• Pay as a Guest: If you don’t have an account, you can make a payment without signing in by visiting the Guest Payment Page.

Here’s a table description for PECO Contact Information, designed for quick reference:

• Enroll in direct debit to automatically withdraw your bill amount from your bank account. Sign up at Direct Debit Enrollment.

• Set up recurring payments through your account so you never miss a payment. Access the option via Automatic Payment Setup.

• Pay your bill easily through the PECO mobile app, available for download:
  • iTunes
  • Google Play
• For assistance, visit the Mobile App Support.

• You can manage and pay your PECO bills through the PayPal app, making it easy to handle payments. Learn more at PayPal Bill Management.

• Make payments at preferred locations. Find a list of payment locations here.

• Call 1-877-432-9384 to make a payment using a credit card, debit card, or bank account. If your service is disconnected due to nonpayment, contact PECO at 888-480-1533 for restoration payments. For more details, visit Pay by Phone.

• To pay by mail, send a check or money order to:
  mathematica

  PECO P.O. Box 37629 Philadelphia, PA 19101

Understanding Your Energy Bill

PECO: ebill and Autopay

Special Payment Arrangements

PECO provides several options for customers facing financial difficulties:

• Payment Arrangements: Log in to your account to check your past due balance and set up a payment plan. You can decide on an initial down payment, monthly payment amount, and the number of months that work best for you. More information can be found here.

• Extended Due Date: If you need extra time to pay, you can request an extended due date by filling out the Due Date Extension Form.

Assistance Programs

PECO offers a range of programs to assist customers in need, including:

• Energy assistance programs.
• Support for customers with special needs.
• Community support initiatives.

Explore these options at Assistance Programs.

Start, Stop & Move Services

For customers needing to start, stop, or transfer service, visit the Service Management Page.

Customer Support

For any inquiries or additional help, you can contact PECO’s customer service via their website or phone.

With these various payment options and assistance programs, managing your PECO bill is designed to be easy and flexible, catering to your needs and preferences. Choose the method that suits you best!

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PECO Contact Information

When you need to reach PECO for emergencies, customer service, or assistance, having the right contact information at your fingertips is essential. Below is a comprehensive overview of how to get in touch with PECO, including emergency numbers, customer service contacts, and online resources.

Emergency Contacts

• General Emergency: 1-800-841-4141
  If you see downed power lines or smell natural gas, leave the area immediately and call this number. Representatives are available 24/7.

• Report an Electric Emergency: 1-800-841-4141
  Use this number to report any electric emergencies.

• Report a Gas Emergency: 1-800-841-4141
  This number is also used for gas emergencies.

• Alternate Gas Emergency Number: 1-844-841-4151
  For additional assistance regarding gas emergencies.

Online Resources

• Emergency Reporting: Do not report emergencies via email or online requests. All requests are processed in the order they are received, which may take 3-5 business days. Use the Online Form for non-emergency inquiries.

Customer Service

• By Phone: 1-800-494-4000
  Customer service representatives are available from 7 a.m. to 7 p.m., Monday through Friday.

  • Best Times to Call:
    Expect shorter wait times from Tuesday to Friday between 11:00 a.m. and 4:00 p.m. Longer wait times are common on Mondays, the first business day of the month, and the first business day after a holiday.

• In Person:
  PECO Customer Solution Center
  2301 Market St., Philadelphia, PA 19103
  Open Monday to Friday, 10 a.m. – 2 p.m.

• Mailing Addresses:

  • General Correspondence:
    PECO Customer Solution Center
    2301 Market Street
    Philadelphia, PA 19103
  • Payment Correspondence:
    PECO
    P.O. Box 37629
    Philadelphia, PA 19101

Additional Services

• Language Assistance: Call 1-800-494-4000 for translation services available in more than 100 languages.

Manage Your Account Online

Access your PECO account 24/7 for bill management and service updates. You can view and pay your bill, update personal information, start or stop service, enroll in services like Paperless eBill, Automatic Payment, and Budget Billing, report outages, and check outage status. Log in or create your account here.

Report an Outage

If your lights go out, report your outage online, via text message, or by calling customer service. These services are available 24/7. You can also check your outage status through Check My Outage Status or view the Outage Map.

Connect via Social Media

Engage with PECO on social media platforms for updates and information:

• Facebook: PECO Connect
• Twitter: PECO Connect

By keeping this information handy, you can ensure that you have quick access to the support and services offered by PECO whenever you need them.