The Owensboro Municipal Utilities (OMU) provides essential services to the community, including delivering electricity, water, and sewer services. Paying your OMU bills can sometimes be complex and confusing. In this article, we will provide a comprehensive overview of the services OMU offers and how to access them, including information on how to pay your OMU bills, check outages maps, customer service phone numbers, and more. We will also discuss how OMU works to ensure customer satisfaction and safeguard the environment. Knowing your options for accessing OMU resources can help you make informed decisions and take advantage of the accessible services.
Owensboro Municipal Utilities Bill Pay
Owensboro Municipal Utilities (OMU) provides several options for customers to pay their bills. Customers can pay their bills in person, by mail, by phone, online, through automatic draft, or in the drop box located outside the main office. To pay in person, customers can visit the main office at 2222 Frederick Road in Owensboro. To pay by mail, customers should send their payment to OMU, P.O. Box 1400, Owensboro, KY 42302-1400. Customers can pay their bills over the phone by calling 270-685-7000. Customers can also pay their bills online through the OMU website. To manage their accounts online, customers can log in to their accounts and pay their bills, view past statements, receive notifications, and manage their account settings.
OMU also offers customers the option to pay their bills automatically through ACH Draft. To set up automatic payments, customers should log in to their accounts on the website and fill out an authorization form. Customers can also pay their bills through the drop box located outside the main office at 2222 Frederick Road. All payments must be in a sealed envelope with the customer name and account number clearly written on it.
In addition, OMU now accepts payments at several locations in Owensboro and surrounding communities. Customers can visit any of these locations to pay their bills with cash, money order, or personal check. For a list of locations, customers can visit the OMU website or call 270-685-7000 to speak to a customer service representative.
Owensboro Municipal Utilities Customer Service
Owensboro Municipal Utilities offers customers access to a variety of services, including payment of bills, checking outages maps, and customer service. All of these services are provided through the customer service representatives at Owensboro Municipal Utilities. These representatives are available to help customers with any issue that they may have, whether it is a billing issue, a question about the services offered, or a general inquiry.For those who would like to contact Owensboro Municipal Utilities, the customer service team can be reached by phone, email, or mail. The customer service phone number for Owensboro Municipal Utilities is (270) 684-0931. Those calling after hours can leave a voice message which will be returned during regular business hours. The customer service team is available Monday through Friday from 8 a.m. to 4:30 p.m. Central Time.
Customers can also contact the customer service team via email or mail. If customers would like to contact the customer service team by email, they can do so by sending an email to customerservice@omuky.com. Customer service representatives typically respond to emails within 24-48 hours. Customers who would like to contact the customer service team by mail can do so by sending their correspondence to: Owensboro Municipal Utilities, PO Box 1110, Owensboro, KY 42302.
In addition to providing customer service support, Owensboro Municipal Utilities also provides customers with access to a variety of online tools. Customers can pay their bill online by logging into their account and entering their payment information. Customers can also check the outages map for any area to see if there are outages affecting their service.
Owensboro Municipal Utilities strives to provide excellent customer service experience to its customers. The customer service team is available to answer any questions and help customers with their needs. Customers can contact the customer service team via phone, email, or mail. Customers also have access to a variety of online tools to make their experience with Owensboro Municipal Utilities easier and smoother.
Staying on top of power outages is critical, especially during stormy weather. With Owensboro Municipal Utilities, checking the power outage map is easy and can be done quickly. To view the outage map, customers can visit the Owensboro Municipal Utilities website and navigate to the "Power Outage Maps" page. Here, customers will find an interactive outage map that is updated every 15 minutes. By hovering the mouse over an area, customers can view the estimated restoration time as well as the estimated number of customers affected.
Reporting a Power Outage
In some cases, customers may find that they have experienced an outage but it is not yet reflected on the map. To report an outage, customers can call the 24-hour power line: (270) 687-8700. Customers can report their outage over the phone, or they can log it online by visiting the "Report an Outage" page of the Owensboro Municipal Utilities website. Here, customers can enter their address and phone number to report their outage. Customers can also check the status of their outage by entering in their address or telephone number.Customer Service
For any other questions, customers can also contact the Owensboro Municipal Utilities Customer Service Department. The customer service team can help customers with any questions or concerns regarding their account, power outages, and billing. Customers can contact the customer service team by phone at (270) 687-8700, or they can send an email to customerservice@omu.org. Customers can also visit the Owensboro Municipal Utilities website for more information, including account creation and payment options.
customers of Owensboro Municipal Utilities can easily check the power outage map by visiting the website, or they can report an outage over the phone or online. The customer service team is also available to help with any other questions or concerns. Keeping informed of power outages is easy with Owensboro Municipal Utilities.
See the Owensboro Municipal Utilities Outage Map Below:
Residents of Owensboro, Kentucky can easily monitor local power outages and service interruptions thanks to the outage map provided by Owensboro Municipal Utilities. Using the interactive map, customers can see at a glance which areas are affected, how many people are affected, and how many outages are reported. The map serves as an important tool both for customers looking to stay informed and for the utility provider to keep their customers safe.To use the map, simply go to the Owensboro Municipal Utilities website and navigate to the “Outages” section. Once there, select the “View Outage Map” option and you’ll be taken to an interactive map of the Owensboro area. On the map, you’ll be able to see the areas affected by power outages, the number of customers affected in each area, and the number of outages reported.
The outage map is an important tool not only for customers to stay informed, but also for the utility provider. By having real-time updates on outages, Owensboro Municipal Utilities can ensure that their customers remain safe and that their services are up and running. Customers can also rest easy knowing that they can quickly and easily access information regarding any power outages affecting their area.
So if you live in Owensboro, Kentucky, be sure to check out the Owensboro Municipal Utilities outage map and stay informed of any power outages in your area.
Owensboro Municipal Utilities (OMU) offers a variety of electric rate plans for its residential and business customers. OMU's residential customers have the ability to choose from one of three electric rate plans. The three plans are: the Basic Service Plan, the Time of Day Plan, and the Peak Saver Plan. The Basic Service Plan offers customers a fixed rate for their monthly electric usage, the Time of Day Plan allows customers to save money by shifting their usage to off-peak hours, and the Peak Saver Plan allows customers to shift their usage to off-peak hours and receive a discounted rate for their usage.
Residential Electric Rate Plan Options
Basic Service Plan
The Basic Service Plan offers customers a fixed rate for their monthly electric usage. OMU offers two different Basic Service Plans - the Standard Plan and the Budget Plan. The Standard Plan offers a fixed rate for all kilowatt-hours (kWh) used during the month. The Budget Plan charges a set fee per kilowatt-hour used, but with a lower rate than the Standard Plan during the months of October through April.
Time of Day Plan
The Time of Day Plan offers customers the ability to save money by shifting their usage to off-peak hours (8 p.m. to 7 a.m.). Customers will receive a discounted rate for their usage during these hours. The Time of Day Plan also offers customers the ability to receive an automatic credit if their usage during off-peak hours is greater than their usage during peak hours (7 a.m. to 8 p.m.).
Peak Saver Plan
The Peak Saver Plan is similar to the Time of Day Plan in that it allows customers to shift their usage to off-peak hours (8 p.m. to 7 a.m.). However, the Peak Saver Plan offers customers a discounted rate for their usage during off-peak hours, as well as an automatic credit if their usage during off-peak hours is greater than their usage during peak hours (7 a.m. to 8 p.m.).
Business Rate Plans
OMU also offers electric rate plans for its business customers. Business customers can choose from one of four different electric rate plans - the Standard Plan, the Variable Rate Plan, the Time of Day Plan, and the Peak Saver Plan. The Standard Plan offers businesses a fixed rate for their monthly electric usage, while the Variable Rate Plan charges a variable rate dependent on the amount of electricity used. The Time of Day Plan and the Peak Saver Plan offer businesses the ability to save money by shifting their usage to off-peak hours. The Time of Day Plan offers businesses a discounted rate for their usage during these hours, while the Peak Saver Plan offers businesses a discounted rate for their usage during off-peak hours as well as an automatic credit if their usage during off-peak hours is greater than their usage during peak hours.
Owensboro Municipal Utilities Rebates & Incentives
Owensboro Municipal Utilities (OMU) provides a wide range of rebate and incentive programs for customers to help them save money and energy. OMU’s rebate program offers rebates on energy-efficient appliances, HVAC equipment, and heating and cooling upgrades. Additionally, they offer incentives for low-income customers to help make energy more affordable.Appliance Rebates: OMU offers rebates on qualified ENERGY STAR appliances and other efficient appliances. Customers can receive incentives for replacing refrigerators, clothes washers, furnaces, and air conditioners. Rebates are available only for appliances purchased between October 1, 2020 and September 30, 2021.
Heating and Cooling Systems Rebates: OMU also provides rebates for qualified energy-efficient HVAC systems. Customers can receive incentives when replacing existing equipment with new and more efficient heating and cooling systems. These rebates are available for customers who purchase and install eligible heating and cooling systems between October 1, 2020 and September 30, 2021.
Low Income Home Energy Assistance Program (LIHEAP): This program helps low-income customers pay their heating and cooling bills by providing grants and payment plans. The program is for those households whose incomes are at or below the poverty level. Eligible customers may receive up to $150 in assistance.
Air Conditioner Maintenance Rebate: OMU offers a $50 rebate for customers who have their air conditioning system maintained every year. The rebate is limited to one rebate per household, per year.
Weatherization Rebate Program: OMU also offers a rebate program for customers who weatherize their homes. Customers can receive up to $500 in rebates for qualifying weatherization projects. This program is designed to help customers reduce their energy costs by improving the efficiency of their homes.
Home Energy Efficiency Improvement Program: This program helps customers make energy efficiency improvements to their homes. Customers can receive up to $1,000 in rebates for these energy efficiency projects. The program is open to all OMU customers.
By taking advantage of these OMU rebate and incentive programs, customers can save money on their energy bills, make their homes more efficient, and reduce their environmental impact. OMU is committed to helping customers save energy and money.
1. How do I pay my Owensboro Municipal Utilities bill?
To pay your Owensboro Municipal Utilities bill, customers have the option of paying online, in person, or by mail. Online payment options include credit or debit cards and e-checks. For in person payment, customers can bring their bill in to the Owensboro Municipal Utilities offices and make a payment with cash, check, or money order. customers can also mail a payment in the form of a check or money order to: Owensboro Municipal Utilities, 1701 Frederica Street, Owensboro, Kentucky 42303.
If customers need further assistance with making a payment, they can contact Owensboro Municipal Utilities’ Customer Service Department for assistance. The Customer Service Department can be reached via phone at 1-877-743-7782 or via email at utilitybilling@owensboro.org. Their staff is available to help customers from 8:00 a.m. to 5:00 p.m. Monday through Friday. Owensboro Municipal Utilities also offers automated payment options that customers can sign up for to have their bills automatically paid from their bank accounts each month.2. Is there an online outage map I can use to check outages?
Yes, Owensboro Municipal Utilities provides an online outage map to help customers check outages. The outage map is available on the company’s website at omu.org. Customers can log in to the website using their account information and view an interactive map of the service area. The map will show current and past outages as well as estimated time of restoration. Customers can also sign up to receive text or email notifications if an outage occurs in their area. This feature will provide customers with up-to-date information on any outages so they can plan accordingly.
The outage map is simple and easy to use. Customers can zoom in and out to get a closer look at their area and view detailed information on any outages that have occurred. The map also displays information about estimated time of restoration and the cause of an outage. The map is updated in real-time, so customers have the most up-to-date information available when it comes to outages in their area.
Not only is the outage map a great way for customers to stay informed about power outages, but it also allows them to easily report any outages they may experience. When customers identify an outage on the map, they can click on the icon and report the issue. This ensures the company can quickly respond to any outages so they can be restored as quickly as possible.
3. How can I contact customer service if I have a problem with my service?
Owensboro Municipal Utilities provides a variety of customer service options for customers who have issues or concerns regarding their service. If you have an issue or need assistance, you can call the customer service phone line at 1-800-922-5632. Alternatively, you can visit the Owensboro Municipal Utilities website to submit a service request. You can also reach out to customer service through email at customerservice@owensboromunicipalutilities.com.
The website also has a Live Chat service that is available 24 hours a day, seven days a week. This feature allows you to quickly get in touch with a customer service representative and get your problem resolved in a timely manner. Additionally, the website has an online customer service portal where you can view your account information and make payments.
customers can also reach out to customer service through social media. Owensboro Municipal Utilities has a dedicated Facebook page where customers can interact with customer service representatives. The Facebook page also provides helpful tips and advice on using the service, as well as links to the latest news and updates from the company.
Through these options, customers can easily get in touch with Owensboro Municipal Utilities customer service and receive the help they need. Whether you are having an issue or just need assistance, the customer service team is available to address your needs.
4. What is the telephone number to speak to a representative?
The telephone number to speak to a representative at Owensboro Municipal Utilities is (270) 687-8700. This is a direct line to the Customer Service team who can answer any questions regarding bills, outages, or other inquiries. You can also reach out to the Customer Service team by emailing info@owensboromunicipalutilities.com or by filling out the online contact form found on the website.
The customer service team is open from 8am to 5pm, Monday through Friday, with extended hours for outage related inquiries and emergencies. For outages, please call the outage hotline at (270) 687-8700 and press 1 for assistance. This number is monitored 24/7 and a representative will assist you as soon as possible.
Owensboro Municipal Utilities is committed to providing quality customer service and resolution to any issues or concerns. If you have any other questions or comments, please don’t hesitate to reach out to a representative either by phone or email.
5. Are there any programs available to help cover utility bills?
Are there any programs available to help cover utility bills?
Fortunately, yes. Owensboro Municipal Utilities offers a variety of programs to assist customers who are struggling to pay their utility bills. The Payment Assistance Program (PAP) helps eligible customers pay their bills by providing financial assistance. PAP is funded by the City of Owensboro, local organizations, and donations. There is also the Electric Rate Assistance Program, which helps low-income customers cover their electric bills. Additionally, the Senior Citizen Discount Program offers discounts to senior citizens and disabled customers. the Hardship Assistance Program helps customers in severe cases of financial distress.
By taking advantage of these programs, customers can ensure they won't have to worry about being unable to pay their utility bills. There are also other resources available, such as budget counseling, payment plans, and energy efficiency tips. To learn more about these programs, customers can visit the Owensboro Municipal Utilities website or contact customer service.
Owensboro Municipal Utilities is committed to providing the highest quality service to its customers and ensuring customer satisfaction. They provide a number of online services such as paying your bill, checking outages map and customer service, as well as providing a phone number for any questions or inquiries. With their commitment to excellence and customer service, Owensboro Municipal Utilities helps to ensure that customers are able to take care of their energy needs in an efficient and timely manner.
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