Are you a customer of Kootenai Electric Cooperative? Are you looking for information on how to start or stop your service, or want to learn about the various billing and payment options available? Perhaps you are experiencing a power outage and want to check the outage map or get in touch with the company. Whatever the reason may be, this article is here to provide you with all the necessary information about Kootenai Electric Cooperative. As a member-owned electric cooperative serving North Idaho, it is important for customers to be aware of the services and resources available to them. So, let's dive in and explore everything that Kootenai Electric Cooperative has to offer.
What is Kootenai Electric Cooperative?
Kootenai Electric Cooperative, also known as KEC, is a not-for-profit electric cooperative that provides reliable and affordable electricity to its members. It was established in 1939 and is headquartered in Hayden, Idaho. KEC's main business is to generate, transmit, and distribute electricity to its members, who are also the owners of the cooperative.
KEC serves over 25,000 members in northern Idaho and eastern Washington, covering a service area of approximately 2,500 square miles. The cooperative's service territory includes Kootenai, Benewah, Bonner, and Shoshone counties in Idaho, as well as a portion of Spokane County in Washington.
The cooperative is located at 2451 W Dakota Ave, Hayden, ID 83835. Members can visit this location for any in-person inquiries or to make payments. Additionally, KEC can be reached by phone at 208-765-1200 or toll-free at 1-800-730-KEC7 (5327). The cooperative also has a separate number for power outages, which is 1-877-744-1055.
KEC's official website, http://www.kec.com, is the go-to place for members to access all of the cooperative's services and information. It is user-friendly and provides a variety of online services, such as starting or stopping service, making payments, checking outage information, and reporting any issues or concerns.
Service Coverage Area
As mentioned, KEC serves a large service area in northern Idaho and eastern Washington. The cooperative's service territory includes both rural and urban areas, ensuring that electricity is available to members in all parts of the region. With a commitment to providing reliable and affordable electricity, KEC constantly works to improve the quality of service and expand its coverage area.
Power Outage Map
KEC's website features a comprehensive power outage map that is updated in real-time. This allows members to check the current status of any power outages in their area. The map provides information on the estimated restoration time, the cause of the outage, and the number of members affected. Members can also report an outage through the website or by calling the designated outage number.
Start/Stop Service | Billing & Payment Options
Members can easily start or stop their service through KEC's website or by contacting the cooperative directly. To start service, members need to provide the required information and pay any applicable fees. To stop service, members can submit a request and return any outstanding payments for a prompt account closure.
KEC offers various billing and payment options to make it convenient for members to manage their accounts. Members can choose to receive their bill by mail or eBill, which is an electronic version sent via email. Payments can be made online through the cooperative's website, by phone, by mail, or in person at the cooperative's office. KEC also offers automatic bill payment from a bank account or credit/debit card, providing members with a hassle-free and convenient way to pay their bills.
Contact Us
There are several ways to contact KEC for any inquiries, concerns, or feedback. Members can visit the cooperative's office during business hours, call the designated phone numbers, or send a message through the website. KEC also has a presence on social media platforms like Facebook and Twitter, where members can stay updated on the latest news and information.
Kootenai Electric Cooperative is a trusted and reliable source of electricity for its members. With a commitment to providing excellent service and engaging with its members, KEC continues to serve the community and contribute to its growth and development.
Start/Stop Service
Ways to Start/Stop Service:There are a few different ways to start or stop service with Kootenai Electric Cooperative. You can do so online through their website, by phone, or by visiting their office in person. Here are the possible steps for each method:
Online:
1. Visit Kootenai Electric Cooperative's website and navigate to the "Start/Stop Service" section.2. Click on the link to start or stop service.
3. Fill out the required information, such as your name, address, and contact information.
4. Select the date you want service to start or stop.
5. Submit the form and wait for confirmation from Kootenai Electric Cooperative.
By Phone:
1. Call Kootenai Electric Cooperative's customer service line.2. Inform the representative that you would like to start or stop service.
3. Provide the representative with your personal information, such as your name and address.
4. Select the date you want service to start or stop.
5. Follow any additional instructions from the representative.
In Person:
1. Visit Kootenai Electric Cooperative's office during business hours.2. Inform the front desk staff that you would like to start or stop service.
3. Fill out any necessary forms and provide your personal information.
4. Select the date you want service to start or stop.
5. Follow any additional instructions from the staff.
FAQs
Some commonly asked questions about starting and stopping service with Kootenai Electric Cooperative include:1. How far in advance should I start or stop service?
It is recommended to start or stop service at least one business day before you need it to take effect.
2. Is there a fee for starting or stopping service?
There is a $30 service fee for starting or stopping service. This will be reflected on your first bill.
3. Can I transfer my service to a new address?
Yes, you can transfer your service to a new address. You will need to provide your new address and the date you want the service to be transferred.
4. How can I pay my bill?
Kootenai Electric Cooperative offers several payment options, including online payments, automatic bank drafts, by mail, and in person at their office.
5. What should I do if I experience a power outage?
If you experience a power outage, you can check Kootenai Electric Cooperative's outage map to see if there is a known outage in your area. You can also report an outage by calling their outage line or using their online outage reporting form.
Contact Us
If you have any further questions or need assistance starting or stopping service with Kootenai Electric Cooperative, you can contact them by phone at 208-765-1200 or by email at kec@kec.com. They also have a contact form on their website that you can fill out with your inquiry. Their office is located at 2451 Government Way, Coeur d'Alene, ID 83814.
Power Outage Map
At Kootenai Electric Cooperative, we understand how important it is for our members to stay informed about power outages. That's why we have a user-friendly power outage map available on our website. In just a few simple steps, you can view the current status of outages in your area.
How to View the Power Outage Map
To access the power outage map, follow these steps:
- Open your web browser and go to our website, kootenaielectric.com.
- Click on the "Outage Map" tab located at the top of the page.
- You will be directed to the outage map, which displays a color-coded map of our service area. The areas highlighted in red indicate ongoing outages.
- You can zoom in and out of the map to view specific areas.
- Click on a red icon to view more details about a specific outage, including the estimated time of restoration.
Report an Outage
If you experience a power outage in your area, you can report it through our website. Here's how:
- Go to our website, kootenaielectric.com.
- Click on the "Outage Map" tab located at the top of the page.
- On the outage map, click on the "Report Outage" button.
- You will be directed to a form where you can enter your account number and contact information.
- After submitting the form, your outage will be reported to our system.
Learn About the Power Restoration Process
In the event of a power outage, our team at Kootenai Electric Cooperative works diligently to restore power as quickly and safely as possible. Here are three important things to know about our power restoration process:
- We prioritize power restoration based on the number of members affected and the severity of the outage.
- During a widespread outage, our crews work on repairing main lines first before moving on to individual outages.
- We have a 24-hour dispatch center and on-call technicians to handle any issues that may occur.
Tips for Dealing with a Power Outage
While we strive to restore power as soon as possible, there may be times when outages last for an extended period. Here are some tips to help you cope during a power outage:
- Have a backup plan for power, such as a generator or extra batteries for flashlights.
- Make sure to unplug any electronics to avoid damage from power surges when the power is restored.
- Keep a supply of non-perishable food and bottled water on hand in case the outage lasts for an extended period.
- Check on any elderly or vulnerable neighbors to make sure they are safe and have necessary supplies.
at Kootenai Electric Cooperative, we strive to keep our members informed about power outages through our user-friendly power outage map. Remember to report any outages through our website, and know that our team is working tirelessly to restore power as quickly as possible. We appreciate your understanding and patience during outages and thank you for being a member of our cooperative.
Billing & Payment Options
At Kootenai Electric Cooperative, we understand the importance of flexible and convenient payment options for our members. We offer a variety of options for paying your electric bill, making it easier for you to manage your energy costs.Online Bill Pay
Our online bill pay option allows you to pay your bill securely and conveniently from anywhere, at any time. Simply log in to your online account and follow the prompts to pay your bill. You can also set up automatic payments for added convenience.
Automatic Bank Draft
With our automatic bank draft option, your monthly bill will be automatically deducted from your bank account on the due date. This hassle-free method ensures that your bill is always paid on time.
Pay by Phone
If you prefer to pay by phone, our automated phone system allows you to pay your bill using a credit or debit card. Simply call our customer service line and follow the prompts to make a payment.
Pay in Person
For those who prefer to make payments in person, we offer multiple payment locations throughout our service area. You can find the nearest payment location by using our online outage map.
Pay by Mail
You can also choose to pay your bill by mail. Simply mail your payment to the address listed on your bill statement. Please make sure to include your account number on the check or money order.
Budget Billing
We understand that energy bills can fluctuate throughout the year, making it difficult to budget for your monthly expenses. Our budget billing option allows you to pay a consistent amount each month, making it easier to manage your budget.
Green Power Program
As a member-owned cooperative, we are committed to promoting renewable energy sources. Our Green Power Program allows you to support clean energy by adding a small amount to your monthly bill. This contribution helps fund our renewable energy projects and reduces our reliance on fossil fuels.
At Kootenai Electric Cooperative, we strive to make paying your electric bill as simple and convenient as possible. We are dedicated to providing our members with quality service and reliable payment options. If you have any questions or need assistance with your bill, please do not hesitate to contact us. Our friendly customer service team is always here to help. Thank you for choosing Kootenai Electric Cooperative for your energy needs.
Contact Us
If you have any questions or concerns regarding your Kootenai Electric Cooperative service, our friendly and knowledgeable customer service team is here to assist you. You can contact us through various ways:
1. Phone
You can reach us by phone at (555) 555-5555 during our regular business hours, Monday to Friday from 8am to 5pm. Our customer service representatives will be happy to answer any questions you may have and help you with any service-related issues.
2. Email
If you prefer to communicate via email, you can send us a message at customerservice@kootenaielectric.com. We strive to respond to all emails within 24 hours.
3. Online Contact Form
You can also fill out our online contact form on our website. Simply provide your name, email, phone number, and your message, and one of our representatives will get back to you as soon as possible.
4. In Person
If you are in the area, you can always stop by our office located at 123 Main Street, Coeur d'Alene, ID. Our customer service team will be happy to assist you in person.
5. Social Media
We are also active on social media platforms such as Facebook and Twitter. You can follow us for the latest updates, news, and announcements. You can also send us a message on these platforms and we will get back to you as soon as we can.
We are committed to providing exceptional customer service and we are always looking for ways to improve. If you have any feedback or suggestions, we would love to hear from you. Your feedback helps us to better serve you and our community.
Emergency Contact
In case of a power outage or any other emergencies, please call our 24/7 emergency line at (555) 555-5555. Our dedicated team will work quickly to resolve the issue and restore your service as soon as possible.
Thank you for choosing Kootenai Electric Cooperative. We value your business and are always here to help with any service needs. We look forward to hearing from you!
FAQ
What is Kootenai Electric Cooperative?
Kootenai Electric Cooperative (KEC) is a member-owned electric cooperative that serves over 26,000 customers in northern Idaho. It was founded in 1939 and has been committed to providing reliable and affordable electricity to its members ever since.
How can I start or stop service with KEC?
If you are a new customer, you can start service by filling out an online application on KEC's website. If you are an existing customer and need to stop service, you can also do so on the website or by contacting KEC's customer service team. They will guide you through the process and answer any questions you may have.
What are the billing and payment options available?
KEC offers a variety of billing and payment options to make paying your electric bill convenient and easy. You can choose to pay online, over the phone, in person at one of KEC's office locations, or by mailing in a check. You can also sign up for automatic payments, budget billing, or e-billing for added convenience.
What do I do in case of a power outage?
In the event of a power outage, you can use KEC's power outage map on their website to check for any known outages in your area. If there is an outage, you can report it through the website or by calling KEC's outage hotline. KEC has a team of trained professionals who work around the clock to restore power as quickly and safely as possible.
How can I contact KEC for further assistance?
If you have any further questions or concerns, you can contact KEC's customer service team by phone, email, or in person at one of their office locations. Their team is dedicated to providing excellent customer service and will assist you with any issues or inquiries you may have.
Are there any other services or programs offered by KEC?
KEC is committed to not only providing reliable and affordable electricity but also offering additional services and programs to benefit their members. These include energy efficiency programs, scholarships for students, and community outreach initiatives. You can learn more about these services and programs on KEC's website or by contacting their customer service team.
At KEC, we strive to provide our members with the best service possible. We hope this article has answered some of your questions and provided you with helpful information about our cooperative. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for choosing Kootenai Electric Cooperative for your electric needs.
1. What are the current rates for electricity?
The current rates for electricity vary depending on the usage and location. The Kootenai Electric Cooperative offers both residential and commercial rates, with residential rates being further divided into general service, heating service, and life support service.
For residential general service, the current rate is $0.08010 per kilowatt-hour for the first 1,000 kWh, and $0.08080 per kilowatt-hour for all additional kWh. For residential heating service, the rate is $0.08200 per kilowatt-hour for the first 1,000 kWh, and $0.08275 per kilowatt-hour for all additional kWh. And for residential life support service, the rate is $0.07860 per kilowatt-hour for all kWh.
For commercial rates, the price per kWh ranges from $0.09470 to $0.08200 depending on the total energy usage per month. There is also a demand charge of $11.05 per kW for commercial customers.
It's important to note that these rates are subject to change and may vary depending on external factors such as market conditions and changes in regulations. For the most up-to-date rates, customers can refer to the Kootenai Electric Cooperative's website or contact their customer service team.
2. Are there any discounts or programs available for energy-efficient upgrades?
There are several discounts and programs available for energy-efficient upgrades through Kootenai Electric Cooperative. One such program is the Energy Efficiency Rebate Program, which offers rebates for purchasing and installing energy-efficient appliances and equipment such as heat pumps, water heaters, and insulation. Additionally, members can receive a Home Energy Audit, where a trained professional will evaluate their home and provide recommendations for energy-saving improvements. Kootenai Electric also offers a Renewable Energy Credit (REC) Program, where members can purchase RECs to offset their carbon footprint. These programs not only help members save money on their energy bills, but also promote sustainability and reduce environmental impact. To learn more about these programs and other energy-saving tips, members can visit the Kootenai Electric website or contact the cooperative directly.
3. How do I report a power outage or emergency?
To report a power outage or emergency, you can contact Kootenai Electric Cooperative through multiple channels.
If you have access to the internet, you can visit the power outage map on the Kootenai Electric website and report your outage by clicking on the "Report an Outage" button. This will redirect you to a form where you can enter your account number and address to report the outage.
You can also call the Kootenai Electric Cooperative's 24/7 emergency line at 1-877-486-8566 to report a power outage or emergency.
If you are experiencing a life-threatening emergency or see a downed power line, please call 911 immediately.
If you are unable to access the internet or make a phone call, you can also report a power outage or emergency by visiting a Kootenai Electric office or using the self-service kiosks located at select locations.
It is important to report any power outages or emergencies as soon as possible so that Kootenai Electric can resolve the issue and restore power to the affected areas.
4. Can I set up automatic payments for my bill?
Yes, you can easily set up automatic payments for your Kootenai Electric Cooperative bill. Kootenai Electric offers a convenient and secure online payment option for their customers. To set up automatic payments, you will need to log into your account on the Kootenai Electric website and go to the "Billing & Payment Options" section. From there, you will be able to select the option to set up automatic payments. You will need to provide your bank account or credit card information, as well as the amount and frequency of payments. Once set up, your bill will be automatically paid on the designated date, saving you time and hassle. If you have any questions or need assistance, you can always contact us through the "Contact Us" section of our website.
It's that simple!5. Are there any renewable energy options offered by the cooperative?
Kootenai Electric Cooperative is committed to providing its members with affordable, reliable, and sustainable energy options. As part of this commitment, the cooperative offers a variety of renewable energy options to its members.
Net Metering: Kootenai Electric Cooperative offers net metering to its members, which allows individuals to generate their own electricity using renewable sources such as solar panels or wind turbines. Any excess energy produced by the member's system is sent back to the grid, and the member receives a credit on their bill. This option not only promotes the use of renewable energy but also allows members to save money on their electric bill.
Community Solar: Kootenai Electric Cooperative also offers a community solar program, where members can purchase a share of a solar array and receive credit on their bill for the energy produced by their share. This option is ideal for members who are unable to install solar panels on their own property but still want to support and benefit from renewable energy.
Renewable Energy Certificates (RECs): The cooperative also gives members the option to purchase RECs, which represent the environmental benefits of renewable energy generation. By purchasing RECs, members are supporting the development of renewable energy sources and reducing their carbon footprint.
In addition to these options, Kootenai Electric Cooperative is continuously exploring and investing in new renewable energy projects to provide its members with even more sustainable energy options. By offering these renewable energy options, the cooperative is not only meeting the needs of its members but also contributing to a cleaner and greener future for all.
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But as with everything in life, there were still challenges. I faced rejection and criticism, and there were times when I wanted to give up. But I reminded myself that every successful person has faced setbacks and failures along the way. And if they can overcome them, then so can I.
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