Electricity is an essential aspect of our daily lives, powering our homes, businesses, and communities. As consumers, we rely on reliable and efficient electric services to meet our needs. That's where Jemez Electric comes in. This utility company serves the residents and businesses of Jemez, New Mexico, and provides a range of services, including start/stop service, billing and payment options, and even a power outage map. In this article, we will delve into the details of these services and how they can benefit Jemez Electric customers. Whether you are a new customer or have been with the company for years, this article will provide valuable information on how to make the most out of your electric services. So, let's get started and explore what Jemez Electric has to offer.
What is Jemez Electric?
Jemez Electric is a electric cooperative company that provides electricity to rural areas of New Mexico. The company was founded in 1947 and has since been dedicated to providing reliable and affordable electricity to its members. Jemez Electric is a member-owned organization, which means its customers also have a stake in the company and have a say in its operations.
Overview of Services
Jemez Electric offers a range of services to its members, including power supply, meter reading, billing, and maintenance of power lines and distribution equipment. The company also offers energy efficiency programs and renewable energy options for its members. They are committed to providing safe and reliable service to their members.
Service Coverage Area
Jemez Electric serves customers in various counties in New Mexico, including Sandoval, Rio Arriba, and Los Alamos. The company's service area covers approximately 3,000 square miles and serves over 10,000 members. They have a network of over 2,000 miles of power lines to provide electricity to their customers in both urban and rural areas.
Location and Contact Information
Jemez Electric is headquartered in Jemez Springs, New Mexico. Its address is 46086 US Highway 27, Jemez Springs, NM 87025. Customers can contact them through their 24/7 customer service number at 888-692-9292 for any inquiries, service requests, or emergencies. They also have a website, www.jemezelectric.com, where customers can find more information about the company and its services.
Billing and Payment Options
Jemez Electric offers various billing and payment options for the convenience of its members. Customers can choose to receive their bills electronically or through mail. They can also opt for automatic payments from their bank account or credit/debit card. Members can also pay their bills online through the company's website or through the automated phone system by calling the customer service number. Jemez Electric also has multiple payment locations for those who prefer to pay in person.
Power Outage Map
In case of power outages, Jemez Electric provides a power outage map on its website where customers can check the status of their area. The map shows the affected areas and estimated restoration times. Customers can also report an outage through the website or by calling the customer service number. Jemez Electric has a dedicated team that works to restore power as quickly as possible in case of outages.
Contact Us
For any inquiries or concerns, customers can contact Jemez Electric through their 24/7 customer service number at 888-692-9292. They can also visit the company's website, www.jemezelectric.com, for more information and to submit any service requests or feedback. Jemez Electric is committed to providing excellent customer service and ensuring the satisfaction of its members.
How to Start/Stop Service with Jemez Electric
Jemez Electric is a local electric cooperative that provides reliable and affordable electricity service to the residents of Jemez, New Mexico. Whether you are moving into a new home or need to temporarily stop your service, Jemez Electric offers convenient options for starting and stopping your service. Here are some ways you can easily manage your electric service with Jemez Electric.
Starting Service
If you are moving into a new home or simply need to start your electric service with Jemez Electric, here are the steps you should follow:
- Check for availability: Before starting your service with Jemez Electric, make sure your new address is within their service territory. You can check the availability on their website or by contacting their customer service.
- Call or visit Jemez Electric: Once you have confirmed the availability, you can either call Jemez Electric's customer service at 1-800-555-5555 or visit their office in person.
- Provide necessary information: You will need to provide some information, such as your full name, new address, contact information, and desired start date for your service. Make sure to have this information handy when you contact them.
- Schedule a meter reading: To start your service, Jemez Electric will need to schedule a meter reading at your new address. This will be done within a couple of days of your desired start date.
- Pay any applicable fees: Depending on your specific situation, you may be required to pay a security deposit or a connection fee. Make sure to inquire about these fees when you contact Jemez Electric.
- Welcome to Jemez Electric: Once your service is successfully started, you can enjoy the reliable and affordable electricity service provided by Jemez Electric.
Stopping Service
If you need to temporarily stop your service with Jemez Electric, you can follow these steps:
- Contact Jemez Electric: Call 1-800-555-5555 or visit their office to let them know that you need to temporarily stop your service.
- Provide necessary information: You will need to provide your full name, current address, and the date you want your service to be stopped.
- Schedule a meter reading: Just like starting service, Jemez Electric will schedule a meter reading to finalize your bill and stop your service on the requested date.
- Pay any applicable fees: If you have any outstanding balance or have not paid your security deposit, you will need to pay them in full before your service can be stopped.
- Keep your account active: If you plan on resuming your service with Jemez Electric in the future, you can choose to keep your account active by paying a minimum monthly charge. This will save you from having to pay the security deposit again when you resume your service.
FAQs
Q: How much notice is required to start/stop service with Jemez Electric?
A: Jemez Electric requires at least two business days' notice to start or stop your service.
Q: Can I request a specific start/stop date for my service?
A: Yes, you can request a specific date for your service to start or stop. However, keep in mind that Jemez Electric will need to schedule a meter reading and availability may vary.
Q: Can I start/stop my service online?
A: Unfortunately, Jemez Electric does not currently offer the option to start or stop service online. You will need to contact their customer service or visit their office to manage your service.
Q: Are there any fees associated with starting or stopping my service?
A: Depending on your specific situation, you may be required to pay a security deposit or a connection fee. Please inquire about these fees when contacting Jemez Electric.
Q: Can I keep my account active if I plan on resuming my service in the future?
A: Yes, you can choose to keep your account active by paying a minimum monthly charge. This will save you from paying the security deposit again when you resume your service.
Contact Us
If you have any further questions or need assistance with starting or stopping your service with Jemez Electric, you can contact their customer service at 1-800-555-5555 or visit their office during business hours. You can also visit their website to access their online contact form or to chat with a representative.
Power Outage Map
Jemez Electric is committed to providing reliable and uninterrupted power supply to our customers. However, in the event of a power outage, we understand that it can be frustrating and inconvenient. That is why we have created a Power Outage Map to keep our customers informed and updated about any outages in their area.To view our Power Outage Map, follow these simple steps:
- Visit our website at www.jemezelectric.com
- Click on the "Power Outage Map" tab on the homepage
- A map of our service area will be displayed, showing any current outages and the affected areas
- You can zoom in or out of the map to view specific areas
- Click on the outage icon for more information, such as the estimated restoration time
In case of a power outage, reporting it to us is crucial to ensure a prompt restoration of service. To report an outage, please follow these steps:
- Call our 24-hour outage hotline at 1-800-555-5555
- Provide your account number or the phone number associated with your account
- Our automated system will confirm your location and report the outage
- You can also report an outage directly through our website by clicking on the "Report Outage" tab on the homepage
At Jemez Electric, we have a dedicated team of professionals who work tirelessly to restore power as quickly and safely as possible. Our power restoration process involves the following steps:
1. Assessment: Our crews will assess the cause and extent of the outage to determine the required resources and equipment to restore power.
2. Repair: Once the assessment is complete, our crews will begin the necessary repairs to restore power to the affected areas.
3. Testing: After the repairs are completed, our crews will test the equipment to ensure it is functioning properly and safely.
Here are a few tips to keep in mind during a power outage:
1. Safety first: In case of a power outage, stay away from downed power lines and report them immediately.
2. Unplug appliances: To avoid possible damage from power surges, it is advisable to unplug your appliances during an outage.
3. Use alternative light sources: Keep flashlights and candles handy for lighting during an outage. Do not use candles near flammable objects.
4. Conserve energy: During an outage, turn off any non-essential electrical equipment to help conserve energy.
At Jemez Electric, we strive to provide our customers with reliable and efficient service. Our Power Outage Map and dedicated team of professionals ensure that our customers stay informed and receive timely updates during any outages. We thank you for your cooperation and understanding during an outage and are committed to restoring your power as quickly as possible.
Billing & Payment Options
At Jemez Electric, we understand the importance of providing convenience and flexibility when it comes to managing your electric bill. That’s why we offer a variety of billing and payment options to our customers.One of our most popular payment methods is our automated billing system. With this option, your electric bill is automatically deducted from your bank account on a monthly basis. This ensures that your bill is always paid on time and eliminates the hassle of having to remember to make a payment each month.
For those who prefer more traditional methods of payment, we also offer online payment options. Our website allows you to easily make a payment with just a few clicks, using a credit or debit card. This option is not only convenient, but it also allows you to track your payment history and view your current and past bills.
We also understand that some of our customers may prefer to pay with a check. That’s why we offer the option to pay by mail. Simply send your check or money order to our designated payment address and your bill will be processed accordingly.
For customers who prefer to pay in person, we have several payment locations throughout our service area. Our friendly staff at these locations will be happy to assist you with your payment and answer any questions you may have.
In addition to our various payment options, we also offer budget billing for our customers. This service allows you to spread out the cost of your electric bill over the course of the year, making it easier to budget and plan for your energy expenses.
Furthermore, we offer paperless billing for those who prefer to receive their bills electronically. This not only helps to reduce paper waste, but it also provides a more convenient and organized way to receive and manage your bills.
At Jemez Electric, we strive to make paying your electric bill as easy and convenient as possible. Our customer service team is always available to assist you if you have any questions or concerns about your bill or payment options.
In addition to our various payment options, we also offer a range of billing assistance programs for eligible customers who may need financial assistance. Our dedicated team can provide information on these programs and help you determine if you qualify.
We are committed to providing transparency and accessibility when it comes to billing and payment options. Our goal is to make it simple and stress-free for our customers to manage their electric bills, so that they can focus on using energy wisely and efficiently.
Choose Jemez Electric for reliable and convenient billing and payment options. We are here to serve you and make your experience with us a positive one. Visit our website or contact us for more information on our payment options and assistance programs. Let us help you get the most out of our electric services.
Contact Us
Jemez Electric provides reliable customer service to all its consumers. Our dedicated team is always available to assist you with any queries or concerns you may have. We value our customers and strive to provide the best possible service. There are various ways you can get in touch with us.You can contact us via phone, email or by visiting our office. Our customer service hotline is available 24/7, so you can reach us at any time. If you prefer to communicate via email, you can send your queries to our customer service email address. Our team will respond to your email as soon as possible.
For a more personalized experience, you can visit our office during business hours. Our friendly staff will be happy to assist you with any issue you may have. We also have self-service kiosks located at our office for quick and convenient bill payment options.
If you are facing an emergency, such as a power outage or downed power line, please contact our emergency hotline immediately. Our team is trained to handle emergency situations and will respond promptly to ensure the safety of our consumers.
We also have a dedicated online customer portal where you can manage your account, view your billing and payment history, and report any issues. The online portal is an efficient way to stay connected with us and receive timely updates.
Moreover, we understand that not all consumers have access to the internet. Therefore, we have introduced a customer service text line. You can send a text message to this number with your query, and our team will respond as soon as possible.
In addition to these options, we also have a presence on various social media platforms. You can follow us on Facebook, Twitter, and Instagram to stay updated on any important announcements or news related to Jemez Electric.
We value your feedback and encourage you to share your experience with us. Your feedback helps us improve our services and better cater to your needs. You can leave a review on our website or any of our social media platforms.
Jemez Electric offers various options for our consumers to get in touch with us. We prioritize customer satisfaction and strive to provide excellent service to all our consumers. We are committed to resolving any issues or concerns you may have, so do not hesitate to contact us. Thank you for choosing Jemez Electric.
FAQ
Here are some frequently asked questions about Jemez Electric and their services:
1. What is Jemez Electric?
Jemez Electric is a member-owned electric cooperative serving the communities in the Jemez Mountains of New Mexico. They provide reliable and affordable electricity to over 31,000 meters and are committed to meeting the needs of their members.
2. How do I start or stop my service with Jemez Electric?
To start or stop your service with Jemez Electric, you can either call their customer service at 1-888-832-2112 or visit their website and fill out the appropriate forms. If you are starting service, make sure to have your new address, desired start date, and identification information ready. If you are stopping service, have your account number and desired end date ready.
3. What are the billing and payment options offered by Jemez Electric?
Jemez Electric offers several options for paying your electric bill. You can pay online through their website, by phone, through their mobile app, or in person at one of their authorized payment locations. They also offer budget billing, where your bill is averaged out over the year to make it more manageable. Additionally, you can also enroll in AutoPay for automatic bill payments.
4. How can I report a power outage?
If you experience a power outage, you can report it by calling 1-888-832-2112 or by visiting Jemez Electric's website and filling out their outage form. You can also view their power outage map on their website to see any current outages in your area.
5. How can I contact Jemez Electric for general inquiries?
You can contact Jemez Electric by calling their customer service at 1-888-832-2112 or by emailing them at info@jemezelectric.coop. You can also visit their website and fill out their contact form with your inquiry.
6. How can I report a streetlight outage?
If you notice a streetlight outage, you can report it by calling Jemez Electric's customer service at 1-888-832-2112 or by filling out their streetlight outage form on their website. Be sure to provide the location of the streetlight to help expedite the repair process.
7. How can I learn more about Jemez Electric's services and programs?
You can visit Jemez Electric's website for more information on their services and programs. They also have a social media presence on Facebook, Instagram, and LinkedIn, where they share updates and information about their cooperative.
By having these frequently asked questions answered, you now have a better understanding of Jemez Electric, their services, and how to contact them. Always feel free to reach out to their customer service for any other inquiries you may have.
1. What are the options for starting or stopping electric service with Jemez Electric?
If you are moving into a new home or need to stop your electric service with Jemez Electric, there are several options available to you.
For new customers, you can start your service by filling out an online application on the Jemez Electric website. You will need to provide your personal information, as well as the address and date you would like the service to start. Alternatively, you can also call the customer service number to set up your account over the phone.
If you are moving out or need to stop your service, you can do so by completing a similar online form or calling the customer service line. You will need to provide your account information and the date you would like the service to be stopped.
Jemez Electric also offers a "stop service" feature on their online billing and payment portal, where you can cancel your service and schedule a final meter reading. This option is convenient for customers who prefer to manage their accounts and payments online.
In the event of a power outage, customers can check the interactive outage map on the Jemez Electric website to see if there are any widespread outages in their area. They can also report an outage through the map or by calling the 24/7 customer service line.
For any additional questions or concerns regarding starting or stopping electric service, customers can contact the Jemez Electric customer service team through various channels such as phone, email, or social media.
2. Can you explain the different billing and payment options available for Jemez Electric customers?
Jemez Electric offers a variety of billing and payment options for their customers. One option is to receive a traditional paper bill in the mail and pay by check or money order. Another option is to sign up for automatic monthly payments, where the bill amount is automatically deducted from the customer's bank account or credit/debit card. Customers can also make one-time payments online through the Jemez Electric website or by calling their customer service hotline. For those who prefer to pay in person, Jemez Electric has several payment locations throughout their service area. Additionally, customers can enroll in the budget billing program, which averages out their annual electricity costs and spreads it evenly over 12 months. This helps to avoid any unexpected high bills during peak usage months. Jemez Electric also offers the option to receive an electronic bill via email and pay online. With these various options, customers can choose the method that best suits their needs and preferences for managing their electricity bills.
3. Is there a way to track power outages in my area using Jemez Electric's services?
Yes, Jemez Electric offers a power outage map on their website that allows customers to track power outages in their area. This map is accessible on their website and can be found under the "Power Outage Map" tab. Customers can simply enter their address or zip code to view any current power outages in their area. The map also provides estimated restoration times for each outage. In addition, customers can sign up for text or email notifications to receive updates on power outages in their area. Jemez Electric's power outage map is a convenient and helpful tool for customers to stay informed about any potential power interruptions. Make sure to check the map regularly and sign up for notifications to stay up to date on any power outages impacting your area!
4. How can I contact Jemez Electric for customer service or support?
In order to contact Jemez Electric for customer service or support, there are several options available:
- Phone: You can call Jemez Electric's customer service line at 1-800-555-1234 to speak with a representative.
- Email: You can also email your inquiry to support@jemezelectric.com and a representative will respond to you as soon as possible.
- Online Form: Jemez Electric has a contact form on their website where you can submit your question or concern and a representative will follow up with you.
- In-Person: If you prefer to speak with someone face-to-face, you can visit one of Jemez Electric's customer service centers during their business hours.
No matter which method of contact you choose, Jemez Electric is committed to providing prompt and helpful customer service to ensure your satisfaction with their services.
5. Are there any specific requirements or procedures for reporting a power outage with Jemez Electric?
To report a power outage with Jemez Electric, customers can either call their 24/7 customer service hotline at 1-800-123-4567 or fill out an online form on their website. Customers will need to provide their account number, phone number, and address to accurately report the outage. There are no specific requirements for reporting a power outage, but customers are advised to stay away from any downed power lines and to never attempt to touch or move them. Jemez Electric also recommends that customers have a backup plan for power outages, such as a generator or extra supplies.
Jemez Electric offers convenient services for its customers including start/stop service, multiple billing and payment options, and a power outage map for quick and easy updates on any outages. Our dedicated team is always available to assist with any inquiries or concerns. We strive to provide reliable and efficient electricity to our community, and we are committed to continuously improving our services for our customers. Thank you for choosing Jemez Electric as your electricity provider.
