This article will provide a comprehensive overview of Huntsville Utilities – from detailing their services and plans to how to pay bills and check outages. For residents living in the greater Huntsville area, it’s important to understand Huntsville Utilities’ services and plans, as well as how to access their customer service and pay their bills. Through this article, readers will have all the information they need to make the most of their Huntsville Utilities service.
Huntsville Utilities Bill Pay
Huntsville Utilities makes it easy for its customers to pay their bills. Customers have the option of setting up an online account for direct payments or phone payments, as well as the option of paying by check or money order. To set up an online account, customers can go to the Huntsville Utilities website and click on the “My Utilities” tab. Once logged in, customers can check their current bill, view a detailed history of their bill payments, and set-up and manage their direct payments. Customers can also use their online account to set-up a payment plan and choose payment options such as automatic payments.
If customers do not want to set-up an online account, they can still pay their bill over the phone or by mail. To pay by phone, customers should call (256) 532-3250. To pay by mail, customers should send their payment to the address below, along with the bill slip that came with their statement.
Huntsville UtilitiesP.O. Box 1288
Huntsville, AL 35807-1288
Customers can also pay in person either at the Huntsville Utilities office or a number of payment centers throughout the area. Customers should bring their bill statement with them when they go to pay in person. Payments at the payment centers are usually subject to an additional fee.
If customers have any questions about their bill payment they should contact Huntsville Utilities Customer Service at (256) 532-3250.
Huntsville Utilities Customer Service
Huntsville Utilities is pleased to offer customers a variety of customer service options for all their utility needs. Customers can contact Huntsville Utilities by phone, email, or our website. Our Customer Contact Center is available Monday through Friday from 8:00 am - 5:00 pm Central Time. We can also be reached via our website after hours. To reach our Customer Contact Center by phone, please call 256-535-1200.
In addition to their Customer Contact Center, Huntsville Utilities also has a variety of services available to customers. Customers can pay their utility bills online, contact Customer Service for assistance, view an outage map, and check their account information. The website also offers Frequently Asked Questions (FAQs) and a Knowledge Base for customers to find answers to common questions.
For those who prefer to pay their bills by mail, Huntsville Utilities offers Mail Payment Services. Customers can mail their payments to Huntsville Utilities, PO Box 2118, Huntsville, AL 35824-2118. Customers should be aware that payments made by mail may take up to 10 business days to be processed. Customers can also make payments in person at the Huntsville Utilities main office located at 500 Isaac Memorial Parkway SW, Huntsville, AL 35801.
For customers who may have additional questions or need to report an emergency situation, Huntsville Utilities offers 24-hour emergency service. Customers can dial 256-535-1200 24 hours a day, 7 days a week for assistance.
Huntsville Utilities is committed to providing customers with the highest quality service. Our customer service team is available to help customers in any way they can. For more information on services offered by Huntsville Utilities, please visit our website or contact us directly.
Huntsville Utilities understands the inconvenience of power outages, so they provide customers with an easy to use power outage map. To check the power outage map for Huntsville Utilities customers, simply visit the company's website and click on the “Outage Map” tab. This will open up a map that shows all of the current power outages in the area. This map will show you where the outages are, how large the outages are, and the number of customers affected by each outage.
This can be especially helpful when you are trying to figure out whether or not you should call and report a power outage. By checking the map first, you can determine whether or not your outage is widespread or limited to just your location. If you do find that your power outage is more widespread, you can then contact the Huntsville Utilities customer service number for more information. Alternatively, you can also select the “Report Outage” link on the map page. This will open a form that you can complete to report a new power outage.
When to Call
If you are experiencing a power outage, the first step should always be to check the power outage map to ensure that others in your area are also affected. If you find that you are the only one experiencing an outage, then you should contact Huntsville Utilities customer service. This can be done by calling the customer service phone number or by visiting the contact page of the website. If you are experiencing an emergency, then you can also call 911 for assistance.
In conclusion, Huntsville Utilities offers customers a power outage map to allow them to quickly and easily check the outages in the local area. This is a great way to determine whether or not you should call and report your own outage. If you do find that you are the only one experiencing an outage, then you should contact the customer service team for more information.
Huntsville Utilities customers have the ability to view real-time power outages in their area to help them plan for potential disruptions. The Huntsville Utilities Outage Map provides customers with an up-to-date visualization of where outages are occurring in the area and how many customers are affected. You can use this information to plan out your day, and if you are impacted by an outage you can take steps to conserve energy until power is restored.
Huntsville Utilities Outage Map
The Huntsville Utilities Outage Map is updated in real-time, showing where outages are reported and how many customers are impacted. This map not only shows you the location of outages, but also the estimated time for restoration of power. This helps customers plan ahead for any potential disruption of service.
The Outage Map also provides estimated restoration times for each outage. This helps customers plan accordingly and make decisions about how to best proceed during a power outage. For example, if you know your area is likely to be without power for a few hours, you can take steps like unplugging unnecessary electronics or turning off hot water heaters to conserve energy.
The Outage Map also provides tips on being prepared for a power outage. This includes making an emergency plan for your family, charging devices in case of power outages, and having a supply of flashlights and fresh batteries on hand. Additionally, the map includes links to Huntsville Utilities customer service information, including phone numbers and contact information.
Huntsville Utilities customers can take advantage of the Outage Map to stay informed of power outages in their area and plan ahead for disruptions in service. This will help customers minimize the impact of outages while Huntsville Utilities works to restore power.
Huntsville Utilities Electric Rate Plans
Huntsville Utilities offers a variety of electric rate plans for residential and business customers. For residential customers, Huntsville Utilities offers a tiered rate plan for homes using less than 1,000 kilowatt-hours (kWh) per month, as well as a flat rate plan for those using more than 1,000 kWh per month. The tiered rate plan has a lower rate for the first 500 kWh of usage, then a higher rate for the remainder of the usage. There is also a time of use rate plan available for residential customers that want to save money by shifting their usage to lower-priced off-peak hours.
For businesses, Huntsville Utilities offers three rate plans: a tiered rate, a demand rate, and a time-of-use rate. The tiered rate plan has a lower rate for the first 1,000 kWh of usage, then a higher rate for the remainder of the usage. The demand rate is based on peak usage during the month and is designed to reward businesses that can shift their energy usage to off-peak hours. The time-of-use rate plan is designed to help businesses save money by shifting their usage to lower-priced off-peak hours.
Huntsville Utilities also offers a variety of rate plans for low-income customers, including energy efficiency programs and discounts for customers enrolled in the Low-Income Home Energy Assistance Program (LIHEAP). Huntsville Utilities also offers a Direct Install energy efficiency program that provides free energy efficiency upgrades for eligible customers.
Huntsville Utilities works hard to keep electricity rates competitive and affordable for all customers. By offering a variety of rate plans, Huntsville Utilities helps customers manage their energy use – and their budgets – in ways that best suit their individual needs.
Huntsville Utilities Rebates & Incentives
Huntsville Utilities offers several rebates and incentives to help their customers save money on their monthly energy bills. Through their energy efficiency program, customers can receive rebates and incentives for installing energy efficient appliances in their homes. Rebates are offered for eligible air conditioning and heating systems, energy efficient windows, and energy efficient lighting. Huntsville Utilities also offers incentives for installing solar water heaters, geothermal heat pumps, and other renewable energy technologies.
In addition to rebates and incentives, Huntsville Utilities also provides free energy-saving kits and resources to help customers make their homes more energy efficient and reduce their energy consumption. For customers who complete the Home Energy Audit, they will also be eligible to receive a Home Energy Score, which reflects the energy efficiency of their home and the savings they can achieve.
Huntsville Utilities also offers several other savings programs that can help customers save money on their energy bills. These programs include a Home Energy Report that provides an overview of the energy usage in a customer’s home, and a Home Performance with Energy Star that provides personalized recommendations for energy efficiency upgrades. Customers can also take advantage of the Utility Freeze Program, which allows customers who are facing financial hardship to keep their energy bills at a reasonable level.
By taking advantage of Huntsville Utilities’ rebates and incentives, customers can save money on their energy bills and make their homes more energy efficient. By reducing the amount of energy they use, customers can help improve the environment and reduce their monthly utility bills.
1. What payment methods do you accept?
Huntsville Utilities accepts several payment methods. Customers can pay their bills online with a credit or debit card, or with their checking or savings account. They can also pay their bills through ACH payments, where customers authorize Huntsville Utilities to deduct the payment from their checking or savings account. Additionally, customers can pay their bills with cash or a check at the customer service office located at 320 Church Street, Huntsville, AL, or by mailing their payment to Huntsville Utilities, P.O. Box 987, Huntsville, AL 35801.
Customers should note that all payments must be received before the due date to avoid late fees. Huntsville Utilities also has an automated phone system that customers can call to make payments. The automated phone system accepts credit or debit cards, and ACH payments as well. Customers who are enrolled in the Paperless Billing program will also receive an email invoice with their bill total. This invoice can be paid with a credit or debit card, or through ACH payment.2. How can I report a power outage?
Reporting a power outage is simple and easy. First, you can contact Huntsville Utilities by calling their customer service line at 256.535.1200. You can also report an outage by submitting an online form found on their website. To do this, visit the Huntsville Utilities website and click “Report an Outage” under the “Outage & Restoration” tab. You will then be directed to a web page with a form where you will need to provide your name and address. After submitting the form, a customer service representative from Huntsville Utilities will contact you and begin the process of restoring your power.
Remember, reporting an outage is the first step to getting your power restored quickly and safely.3. What are the hours of your customer service department?
The customer service department at Huntsville Utilities is available during business hours from 8am to 5pm Monday through Friday. At these times, customers can contact the department by phone at (256) 532-1587 or in person at their main office located at 200 Freeland Street, Huntsville, AL 35801.
The customer service team is also available for extended hours on Tuesdays and Thursdays until 7pm for walk-in visits or phone calls. Furthermore, customers can utilize the online customer service portal to submit inquiries or questions 24 hours a day, 7 days a week.
For pre-scheduled outages, Huntsville Utilities will also provide an extended customer service line for after-hours emergencies. This service is available Monday through Friday from 5pm to 7am and all day on weekends. The emergency customer service line is (256) 715-3030.
The customer service department is dedicated to providing excellent service to Huntsville Utilities customers. Whether you need help submitting a payment, understanding a bill, or just general questions about the services offered, the customer service representatives are ready to assist.
4. Is there an online portal for checking my account balance?
Yes, Huntsville Utilities does offer an online portal for checking account balances. Customers can access their personal account information at https://secure.huntsvilleutilities.com/scs/index.php. Once customers have logged in to their accounts, they can view their current balance, usage history, payment history, and more. The online portal also allows customers to sign up for automatic payments, access their bills electronically, and enroll in a budget payment plan. Additionally, customers can set up notifications to receive alerts regarding service interruptions and other important information.
Huntsville Utilities' customer service staff is available to provide additional support and answer any questions related to the online portal. To speak with a representative, customers can call (256) 532-5301 or 1-800-427-5682 Monday-Friday 8:00 AM to 5:00 PM. Customers can also reach out to customer service staff via email at customerservice@hsvutil.org. Huntsville Utilities' website provides additional resources such as frequently asked questions and informational videos to help with navigating the customer portal.5. What are the steps for setting up service for a new address?
Setting up service for a new address with Huntsville Utilities is easy! First, customers should visit Huntsville Utilities' online portal and log in to their account, or create a new account. Then, customers can navigate to the “My Services” tab. From there, customers can easily set up service for a new address. They will need to provide the address for the new location, as well as the date they would like service to begin. After the necessary information is provided, Huntsville Utilities will contact the customer with an estimated service date and will explain any fees associated with setting up service for the new address.
Customers can also contact Huntsville Utilities' customer service line if they need assistance in setting up service for a new address. The customer service representatives are able to provide more detailed information, as well as answer questions customers may have about the process.
Thank you for considering Huntsville Utilities for your energy needs. We hope that the information provided here helps you make an informed decision about your energy provider. If you have any additional questions or concerns, please feel free to contact us at 256-53-HELP (4357) or visit our website at https://www.hsvutil.org/ . We look forward to serving you.
You Might Also Like:
| AES Outage Map | AEP Power Outage | Puget Sound Energy Outage Map | ComEd Pay Bill | Azusa Light and Water | Nipsco Power Outage | Power Outages Austin, Texas | Check Power Outages by Zip Code, Texas | Centerpoint Pay Bill | Power Outage Las Vegas | Cumberland Valley Electric | Power Outage Tyler Texas | Xcel Outages | Atlantic City Electric Phone Number | Blackout San Diego | Does a space heater use a lot of electricity? | LADWP Power Outage Today | Power Outage Waco | TECO Bill Pay Phone Number | PP&L Electric Pay Bill|
