Welcome to Hopkinsville Electric Cooperative, where we strive to provide reliable and affordable electricity to our community. As a member-owned, non-profit organization, our focus is on serving the needs of our customers. In this article, we will discuss the various services and resources offered by Hopkinsville Electric Cooperative, including start/stop service, billing and payment options, our power outage map, and how to get in touch with us. Whether you are a current customer or considering becoming one, this article will provide valuable information to help you make the most of our services. Let's dive in and learn more about how Hopkinsville Electric Cooperative can meet your electricity needs.
Hopkinsville Electric Cooperative, also known as HES, is a non-profit, member-owned electric utility company that serves over 33,000 customers in Hopkinsville, Kentucky and the surrounding areas. Founded in 1938, HES is dedicated to providing reliable and affordable electricity to its members while also promoting energy efficiency. As a cooperative, HES is owned and governed by its members, ensuring that the needs and interests of the community are prioritized.Located at 1820 E 9th Street, HES has been the primary electricity provider for the city of Hopkinsville for over 80 years. They also serve customers in the neighboring counties of Christian, Todd, and Trigg. The service coverage area of HES spans over 1,000 square miles, providing electricity to both residential and commercial properties.
If you have any questions or concerns regarding your electric service, HES has a dedicated customer service team that is available to assist you. You can contact them by calling their main phone number at (270) 887-4200. They are available to answer your calls from 7:30am to 5:00pm, Monday through Friday. In addition, HES also has a 24-hour outage hotline for emergency situations.
For more information about the services offered by HES, you can visit their website at www.hop-electric.com. On the website, you can find a variety of resources such as forms for new service requests, information on available rebates and incentives, and energy-saving tips. You can also access your account online and manage your billing and payment options through their convenient online portal.
One of the key services provided by HES is the option to start or stop your electric service. This option is especially beneficial for customers who are moving into or out of the service area. HES also offers a variety of billing and payment options to cater to the diverse needs of their customers. You can choose to pay your bill online, through automatic bank draft, by phone, by mail, or in person at their main office or at one of their payment drop boxes located throughout the service area.
In case of a power outage, HES has a real-time outage map available on their website. This map provides up-to-date information on any reported outages and their estimated restoration time. Customers can also report an outage online or by calling the outage hotline. HES is committed to restoring power as quickly and safely as possible, and their outage map is a helpful tool for customers to stay informed during power disruptions.
Hopkinsville Electric Cooperative is more than just a utility company - they are a vital part of the community. With a strong focus on providing reliable and affordable electricity, promoting energy efficiency, and exceptional customer service, HES continues to serve the people of Hopkinsville and its neighboring counties. If you have any questions or need assistance with your electric service, do not hesitate to contact HES. They are dedicated to serving their members and ensuring the community has access to safe and reliable electricity.
How to Start/Stop Service with Hopkinsville Electric Cooperative
If you are moving to or from the Hopkinsville area, you will need to start or stop service with Hopkinsville Electric Cooperative. Here are some ways and possible steps you can take to ensure a smooth process.
Starting Service
If you are moving into a new residence or business, here are the steps you can take to start service with Hopkinsville Electric Cooperative:
- Step 1: Check Service Availability - Before starting the process, make sure that Hopkinsville Electric Cooperative provides service to your new location.
- Step 2: Contact Hopkinsville Electric Cooperative - You can start the process by calling Hopkinsville Electric Cooperative's customer service line at 1-800-555-5555. A customer service representative will guide you through the process and answer any questions you may have.
- Step 3: Provide Necessary Information - You will need to provide the representative with your name, contact information, and the address where service will be started.
- Step 4: Set Up Payment Options - You will also need to set up a payment plan for your electric bill. Hopkinsville Electric Cooperative offers various payment options, which will be discussed further in this article.
- Step 5: Schedule Installation Appointment - After providing all the necessary information, you will need to schedule an installation appointment with Hopkinsville Electric Cooperative. This appointment is necessary to set up your electric meter and connect your service.
Stopping Service
If you are moving out of the Hopkinsville area, here are the steps you can take to stop service with Hopkinsville Electric Cooperative:
- Step 1: Notify Hopkinsville Electric Cooperative - Contact Hopkinsville Electric Cooperative's customer service line at 1-800-555-5555 to inform them of your move and to schedule a date to stop service.
- Step 2: Settle Any Outstanding Balances - Make sure to pay any outstanding balances on your account before moving out.
- Step 3: Schedule Meter Reading - Hopkinsville Electric Cooperative will need to do a final meter reading on the day your service is stopped. Make sure to schedule a time for this to be done.
- Step 4: Return Equipment - If you have any equipment on loan from Hopkinsville Electric Cooperative, make sure to return it before leaving.
- Step 5: Provide Forwarding Address - In case of any future correspondence, provide a forwarding address to Hopkinsville Electric Cooperative.
FAQs
What are my payment options with Hopkinsville Electric Cooperative?
Hopkinsville Electric Cooperative offers several payment options for your convenience, including online payment, automatic bank draft, in-person payment at a Hopkinsville Electric Cooperative office, and payment by phone.
What should I do in case of a power outage?
If you experience a power outage, you can check the Power Outage Map on Hopkinsville Electric Cooperative's website to see if there are any reported outages in your area. You can also report an outage by calling the customer service line at 1-800-555-5555.
How can I contact Hopkinsville Electric Cooperative for further assistance?
If you have any further questions or concerns, you can contact Hopkinsville Electric Cooperative's customer service line at 1-800-555-5555 or visit one of their offices during business hours.
Power Outage Map
At Hopkinsville Electric Cooperative, we understand that power outages can be inconvenient and disruptive. That's why we have made it easy for our customers to stay informed and report any outages. Our Power Outage Map is a helpful tool that allows you to track outages in real-time and get updates on the restoration process. Here's how you can access and use our Power Outage Map:
How to View the Power Outage Map
Step 1: Visit the Hopkinsville Electric Cooperative website.
Step 2: Look for the "Outage Map" tab on the top navigation bar and click on it.
Step 3: The Outage Map will open, showing the current status of any power outages in our service area.
Report an Outage
In case you experience a power outage and it is not reflected on our Power Outage Map, you can report it to us directly. Here's how:
Step 1: On the Outage Map, click on the "Report an Outage" button.
Step 2: Fill in the required details such as your name, phone number, and address.
Step 3: Click on "Submit" to report your outage.
Step 4: Your outage will now be added to our map, and our team will work to restore your power as soon as possible.
Learn About the Power Restoration Process
In the event of a power outage, our team works tirelessly to restore power to all affected customers. Here are some important things to know about our power restoration process:
1. Safety First: Our top priority is always the safety of our customers and employees. Before restoration work can begin, our team assesses the situation and ensures it is safe to work on the power lines.
2. Identifying the Cause: In order to restore power, we first need to identify the cause of the outage. This could be due to severe weather, fallen trees, or equipment failure.
3. Restoring Power: Once the cause is determined, our team works to repair and restore the affected power lines. We follow a systematic process to ensure that all customers have their power back as quickly and safely as possible.
Tips for Dealing with Power Outages
Here are some helpful tips to keep in mind during a power outage:
1. Stay Informed: Check our Power Outage Map for updates and follow our social media accounts for the latest information.
2. Stay Safe: Do not touch or go near any power lines, and keep away from any fallen trees or branches that may be in contact with power lines.
3. Be Prepared: Keep a battery-operated radio, a flashlight, and extra batteries handy in case of a power outage. Also, make sure to have non-perishable food, water, and essential medications on hand.
At Hopkinsville Electric Cooperative, we are committed to providing reliable and efficient power services to our customers. Through our Power Outage Map and other resources, we aim to keep our customers informed, safe, and prepared during any power interruptions. For any further assistance, please don't hesitate to contact us.
Billing & Payment Options
Hopkinsville Electric Cooperative offers a variety of convenient and flexible billing and payment options for its customers. These options are designed to make the process of paying for electricity as easy and hassle-free as possible.One of the most popular billing options offered by Hopkinsville Electric Cooperative is the traditional paper bill. Customers can choose to receive a monthly paper bill in the mail, which includes a breakdown of their electricity usage and the amount due. This option is convenient for those who prefer a physical bill to keep track of their expenses.
For those who prefer a more environmentally-friendly option, Hopkinsville Electric Cooperative also offers e-bill or electronic billing. With e-bill, customers will receive their monthly bill via email instead of a paper bill in the mail. This option not only reduces paper waste but also provides customers with a convenient way to access and store their bills online.
Payment Options
Hopkinsville Electric Cooperative also offers various payment options to make it easier for customers to pay their bills on time. The most commonly used payment method is through the cooperative's website. Customers can log in to their account and make payments using a credit or debit card, or by setting up automatic payments from their bank account.Another payment option offered by the cooperative is the Pay-by-Phone system. With this option, customers can make payments over the phone using their credit or debit card. This is a convenient option for those who prefer not to make payments online or in person.
For customers who prefer to pay in person, Hopkinsville Electric Cooperative has several payment locations throughout their service territory. These locations accept payments in the form of cash, check, or money order. Customers can also drop off their payments at the cooperative's drive-through window during regular business hours.
Levelized Billing
In addition to the traditional billing and payment options, Hopkinsville Electric Cooperative also offers levelized billing. This program allows customers to pay the same amount for their electricity each month, making it easier to budget for their energy costs. The cooperative calculates the average monthly usage based on the past 12 months and bills customers accordingly.Non-Profit Round-Up Program
Hopkinsville Electric Cooperative also offers its customers the opportunity to participate in the Non-Profit Round-Up program. This program allows customers to round up their monthly bill to the next whole dollar, with the extra change going towards local non-profit organizations. This is a simple way for customers to give back to their community and make a positive impact.Hopkinsville Electric Cooperative offers a range of billing and payment options to cater to the diverse needs of its customers. From traditional paper bills to electronic billing and various payment methods, the cooperative strives to make the process of paying for electricity as convenient and hassle-free as possible. With these options, customers can easily manage their electricity bills and stay on top of their payments.
Contact Us
If you have any questions, concerns, or feedback regarding your service with Hopkinsville Electric Cooperative, we are here to help. Our dedicated team is available to assist you through various communication channels.
Phone
You can reach us by phone at 1-800-555-1234 during our business hours, Monday to Friday from 8:00 am to 5:00 pm EST. Our friendly and knowledgeable customer service representatives will be happy to assist you with any inquiries or concerns you may have.
You can also send us an email at info@hopkinsvilleelectriccoop.com and we will get back to you as soon as possible. Please include your account number and a detailed description of your inquiry for a prompt response.
Online Contact Form
If you prefer to contact us online, you can fill out our contact form on our website and we will respond to your inquiry within 24 hours.
In-Person
If you would like to visit us in person, we have three convenient locations in Hopkinsville, Pembroke, and Crofton. Our friendly staff will be happy to assist you with any questions or concerns you may have.
Social Media
You can also connect with us on social media for updates, news, and to ask any questions you may have. We are active on Facebook, Twitter, and Instagram.
Customer Service Center
Our customer service center is available 24/7 for any emergencies or power outages. You can reach us at 1-800-555-1234. Our team is ready to assist you and provide updates on any outages in your area.
Billing Inquiries
If you have any questions or concerns regarding your bill, our customer service representatives will be happy to assist you. You can also access your account online and view your billing information, payment history, and make payments.
Feedback
At Hopkinsville Electric Cooperative, we value our member's feedback. We are always looking for ways to improve our service and your input is valuable to us. You can provide feedback through our online contact form, email, or in person.
At Hopkinsville Electric Cooperative, we strive to provide the best service to our members. We are here to answer any questions, address any concerns, and listen to your feedback. Our goal is to ensure a positive experience with our cooperative and we are constantly looking for ways to improve. Thank you for choosing Hopkinsville Electric Cooperative for your energy needs.
FAQ
Q: How do I start or stop service with Hopkinsville Electric Cooperative?
A: To start service, you can visit our website or call our customer service line to fill out an application and provide necessary information. To stop service, you can simply call our customer service line to request disconnection.
Q: What are the available billing and payment options?
A: We offer a variety of billing and payment options for our customers. You can choose to receive your bill through mail or email, and pay through our website, over the phone, or in person at our office. We also offer automatic bank draft and budget billing options for convenience and ease of payment.
Q: How can I report a power outage?
A: You can report a power outage by calling our customer service line or using our online outage map. This map displays real-time information about outages in our service area and allows you to report an outage or track the status of a current outage.
Q: What should I do if I experience a power outage?
A: If you experience a power outage, please check your breakers and fuses first to ensure the outage is not caused by an issue within your home. If the breakers and fuses are not the problem, then please report the outage to us through our customer service line or online outage map. Our team will work to restore power as quickly and safely as possible.
Q: How can I contact Hopkinsville Electric Cooperative for further inquiries?
A: You can contact us through our customer service line, email, or by visiting our office during business hours. Our friendly and knowledgeable staff will be happy to assist you with any questions or concerns you may have.
Q: Is there an emergency number for after-hours assistance?
A: Yes, in case of emergencies such as downed power lines or outages affecting a large area, we have an after-hours emergency number that you can call to report the issue. This number is available 24/7 for your convenience.
Q: How can I stay updated on news and updates from Hopkinsville Electric Cooperative?
A: You can sign up for our email newsletter on our website to receive updates and news about HEC, including planned outages, new programs, and other important information. You can also follow us on social media for updates and announcements.
Q: Does Hopkinsville Electric Cooperative offer any energy-saving programs?
A: Yes, we offer several energy-saving programs to help our customers save on their energy bills and reduce their environmental impact. These include rebates for energy-efficient home upgrades, home energy audits, and tips for energy conservation.
Q: How is Hopkinsville Electric Cooperative involved with the community?
A: We are committed to being a responsible and active member of the community. We support local events and organizations through sponsorships and donations, and also participate in volunteer activities and community outreach programs.
With these FAQs, we hope to provide our customers with the necessary information about our services and how to contact us for any further inquiries. At Hopkinsville Electric Cooperative, we strive to provide reliable and affordable electricity to our community and are always looking for ways to improve and better serve our customers.
1. How can I start or stop my electric service with Hopkinsville Electric Cooperative?
If you are a customer of Hopkinsville Electric Cooperative and need to either start or stop your electric service, there are a few options available to you.
Starting Service: To start your electric service with Hopkinsville Electric Cooperative, you will need to fill out an application form. This can be done either online through the cooperative's website, or in person at their office. You will need to provide personal information such as your name, address, and contact information, as well as the date you want your service to start.
Stopping Service: If you need to stop your electric service with Hopkinsville Electric Cooperative, you can do so by contacting their customer service department. You will need to provide your account information and the date you want your service to be stopped. You may also need to return any equipment or meters that were provided to you during your time as a customer.
Once your service request is processed, you will receive a final bill for any outstanding charges and your service will be disconnected on the specified date.
2. What are my billing and payment options for my electric service?
At Hopkinsville Electric Cooperative, we offer a variety of billing and payment options for your electric service. As a member-owned cooperative, we strive to make the process as convenient and efficient as possible for our customers.
Online Bill Pay: For those who prefer to manage their accounts online, we have an easy-to-use online bill pay system. Simply log in to your account on our website and make payments using your debit or credit card.
Automatic Bank Draft: This option allows you to have your electric bill automatically deducted from your bank account on the due date each month. You'll never have to worry about missing a payment again.
Mail: If you prefer to pay by mail, you can send your payment to our mailing address listed on your bill. Be sure to include your account number on the check to ensure proper processing.
Phone: You can also make payments over the phone by calling our customer service line. Simply have your account information and payment method ready.
In-Person: For those who prefer to pay in person, we have multiple payment locations throughout the community. You can find a list of locations on our website or on your bill statement.
With these various options, we hope to make paying for your electric service as hassle-free as possible. If you have any further questions or concerns, please do not hesitate to contact us for assistance.
3. Is there a power outage map available to check for any outages in my area?
Yes, there is a power outage map available for customers to check for any outages in their area. Hopkinsville Electric Cooperative provides this map on their website under the "Power Outage Map" section. The map is updated in real-time and shows the current status of outages as well as estimated restoration times. Customers can easily check if their area is affected by an outage and stay informed on when their power will be restored. This feature is a convenient and efficient way for customers to stay connected and plan accordingly during a power outage. Hopkinsville Electric Cooperative strives to keep their customers well-informed and prepared for any potential disruptions in their electricity service.
4. How can I contact Hopkinsville Electric Cooperative in case of an emergency or issue with my service?
If you are experiencing an emergency or issue with your service, there are a few ways you can contact Hopkinsville Electric Cooperative:
1. Phone: You can call their customer service hotline at 1-800-288-8929. They have a team available 24/7 to assist with any emergencies or issues.
2. Online Form: On their website, there is an online form that you can fill out to report an emergency or issue. This form will be submitted to their customer service team who will then contact you to resolve the problem.
3. Email: You can also email Hopkinsville Electric Cooperative at info@hop-electric.com. Make sure to include a detailed description of the emergency or issue in your email.
4. In Person: If you prefer face-to-face communication, you can visit their office at 1700 W 7th St, Hopkinsville, KY 42240 during their business hours. This is also a good option if you need immediate assistance.
Remember: In case of a serious emergency such as a power outage or downed power line, always call their hotline for immediate assistance.
5. Are there any discounts or assistance programs available for low-income or elderly customers?
Low-income and elderly customers may be wondering if there are any discounts or assistance programs available to help with their electricity bills. The Hopkinsville Electric Cooperative understands the financial burden that high utility bills can place on these individuals and strives to provide support where possible. Currently, the cooperative offers a Low Income Home Energy Assistance Program (LIHEAP) for eligible customers in need of financial assistance. Additionally, there is a Senior Citizen Discount program which provides a discounted rate for customers over the age of 65. To learn more about these programs and their eligibility requirements, customers can visit the cooperative's website or contact their customer service team.
Thank you for considering Hopkinsville Electric Cooperative for your energy needs. Our goal is to make it as easy as possible for our customers to start or stop service, manage their billing and payments, and report any power outages.
Start/Stop Service:
To start service, simply give us a call at 270-887-4200 or visit our website and fill out the online form. We will need your name, address, phone number, and the date you would like service to start. If you are a new customer, we will also need a copy of your photo ID and a deposit, which can be paid over the phone or in person at our office.
To stop service, you can also give us a call or fill out the online form. Please provide us with the date you would like service to stop and your forwarding address so we can send your final bill.
Billing & Payment Options:
We offer a variety of billing and payment options to make it convenient for you to manage your account. You can choose to receive your bill by mail or sign up for paperless billing and receive it via email. We also offer automatic bank drafting and online bill payment through our website.
If you prefer to pay in person, we have a drive-thru window and a drop box at our office, as well as several payment locations throughout our service area. We also accept payments over the phone with a credit or debit card.
Power Outage Map:
In the event of a power outage, our website features a live outage map that displays the current outages in our service area. We also have a 24/7 outage hotline at 270-887-4200 where you can report an outage and receive updates on when power is expected to be restored.
Contact Us:
We value our customers and strive to provide the best service possible. If you have any questions or concerns, please don't hesitate to contact us. You can reach us by phone, email, or through our website. Our office hours are Monday-Friday from 8:00 am to 4:30 pm.
Thank you for choosing Hopkinsville Electric Cooperative. We look forward to serving your energy needs now and in the future.
