Welcome to our comprehensive guide on Hawaiian Electric Cooperative, a leader in providing reliable and affordable electricity to homes and businesses across Hawaii. In this article, we will cover important aspects of their services, including how to start or stop service, billing and payment options, accessing their power outage map, and how to contact them for any inquiries or assistance. As electricity is an essential part of our daily lives, understanding these topics is crucial for any Hawaiian Electric customer. So let's dive in and learn more about the services and resources provided by Hawaiian Electric Cooperative.
What is Hawaiian Electric Cooperative?
Hawaiian Electric Cooperative is a non-profit organization that operates as a rural electric utility co-op in the state of Hawaii. It is responsible for providing electricity to the majority of residential and commercial customers in the state, with a service coverage area that includes Oahu, Maui, Lanai, Molokai, and the Big Island. The cooperative was established in 1946 and has since been providing reliable and affordable electricity to its members.
Main Business
The main business of Hawaiian Electric Cooperative is to generate and distribute electricity to its members. The cooperative operates several power plants, including thermal, wind, and solar, to produce electricity that is then transmitted through its power grid to homes and businesses. They also have a fuel procurement team that manages the purchase and delivery of fuel for their power plants. The cooperative is committed to providing sustainable energy solutions to its members and is continuously investing in renewable energy sources.
Service Coverage Area
Hawaiian Electric Cooperative provides electricity to over 95% percent of the residents and businesses in Hawaii. They serve a total of 300,000 customers on the five major islands. Their service coverage area includes Oahu, which has the largest population and is home to the capital city of Honolulu. They also provide services to the islands of Maui, Lanai, Molokai, and the Big Island. The cooperative is dedicated to serving all of its members equally, regardless of their location or economic status.
Located At
The headquarters of Hawaiian Electric Cooperative is located in Honolulu, on the island of Oahu. They also have district offices in each of the other islands they serve, making it easier for members to reach out to them for any concerns or inquiries. The cooperative encourages its members to visit their offices for face-to-face interactions and to learn more about their services.
Phone Number & Contact Information
Hawaiian Electric Cooperative can be contacted through their Customer Service line at (808) 548-7311 or toll-free at 1-888-851-8171. For power outages and emergencies, they have a dedicated line at 1-855-304-1212, which is available 24/7. Members can also reach out to them via email at customer.service@hawaiianelectric.com or through their online contact form on their website.
Website URL
The official website of Hawaiian Electric Cooperative is https://www.hawaiianelectric.com/. Here, members can find information on their services, billing and payment options, power outage map, and contact information. The website also has a customer portal where members can manage their accounts, pay bills, and report any service issues. The cooperative also has a mobile app available for download on both iOS and Android devices, making it easier for members to access their services on the go.
Hawaiian Electric Cooperative plays a crucial role in providing electricity to the people of Hawaii. They are committed to serving their members with reliable, sustainable, and affordable energy solutions. With a wide service coverage area, multiple contact channels, and a user-friendly website, the cooperative strives to make their services easily accessible to their members.
How to Start/Stop Service
Start Service: To start service with Hawaiian Electric Cooperative, there are a few different ways you can do so. One option is to visit their website and fill out the online application, which can be found under the "Start Service" tab. You will need to provide some basic information, such as your name, address, and contact information. Another option is to call their customer service line and speak to a representative who can assist you in starting service.
Steps to Start Service:
Step 1: Determine your service start date. This is the date you would like to have electricity service in your name.
Step 2: Gather necessary information. This includes your name, address, contact information, and any other relevant information requested by Hawaiian Electric Cooperative.
Step 3: Choose a payment option. Hawaiian Electric Cooperative offers a variety of payment options, which will be discussed further in this article.
Step 4: Submit your application. If applying online, be sure to review and confirm all information before submitting. If applying over the phone, be sure to provide all necessary information to the representative.
Step 5: Wait for confirmation. Once your application has been submitted, you will receive confirmation from Hawaiian Electric Cooperative regarding your service start date and any other important information.
Stop Service: If you need to stop service with Hawaiian Electric Cooperative, there are a few ways you can do so. You can either visit their website and fill out the online request form under the "Stop Service" tab, or you can call their customer service line and speak to a representative who can assist you in stopping service.
Steps to Stop Service:
Step 1: Determine your service end date. This is the date you would like to have electricity service stopped in your name.
Step 2: Gather necessary information. This includes your name, address, contact information, and any other relevant information requested by Hawaiian Electric Cooperative.
Step 3: Choose a payment option for your final bill. Hawaiian Electric Cooperative will provide you with options for paying your final bill, which will be discussed further in this article.
Step 4: Submit your request. If submitting online, be sure to review and confirm all information before submitting. If requesting over the phone, be sure to provide all necessary information to the representative.
Step 5: Wait for confirmation. Once your request has been submitted, you will receive confirmation from Hawaiian Electric Cooperative regarding your service end date and any other important information.
FAQs
Q: What information do I need to provide to start/stop service?
A: You will need to provide your name, address, contact information, and any other relevant information requested by Hawaiian Electric Cooperative.
Q: How do I choose a payment option?
A: When starting or stopping service, you will have the option to choose from a variety of payment options, which will be discussed further in this article.
Q: How do I know my service start/stop date?
A: Once your application or request has been submitted, Hawaiian Electric Cooperative will confirm your service start/stop date with you.
Q: Can I start/stop service online?
A: Yes, you can start/stop service online through the Hawaiian Electric Cooperative website.
Q: Will I receive confirmation of my service start/stop date?
A: Yes, once your application or request has been submitted, you will receive confirmation from Hawaiian Electric Cooperative.
Power Outage Map
The Hawaiian Electric Cooperative provides a user-friendly power outage map that allows customers to easily track any power outages in their area. Here are the steps to view the power outage map:
1. Visit the Hawaiian Electric website
Start by visiting the Hawaiian Electric website, where you can access the power outage map.
2. Click on the Outage Map tab
On the top right corner of the homepage, you will find an Outage Map tab. Click on it to access the map.
3. Zoom in to your area
Once you have accessed the outage map, you can zoom in to your specific area by using the zoom in and zoom out buttons. You can also search for your location using the search bar on the top left corner of the map.
4. Check for power outages
The outage map is color-coded, with green indicating areas with no outages, yellow for areas with a few outages, and red for areas with a high number of outages. Check the map to see if your area is affected.
Report an Outage
If you experience a power outage in your area, it is important to report it to the Hawaiian Electric Cooperative so that they can work on restoring the power. Here are the steps to report an outage:
1. Call the outage hotline
You can report an outage by calling the Hawaiian Electric outage hotline at 1-855-304-1212. This hotline is available 24/7.
2. Report it online
You can also report an outage online by accessing your account on the Hawaiian Electric website or by filling out the online form provided on the Outage Map page.
3. Provide necessary details
When reporting an outage, make sure to provide your location and any other relevant details to help the Hawaiian Electric team locate and fix the issue.
Learn about the Power Restoration Process
Power outages can be inconvenient and even dangerous, which is why Hawaiian Electric has a detailed power restoration process to ensure a quick and safe restoration of power. Here are the key steps involved in the power restoration process:
1. Assess the situation
Hawaiian Electric first assesses the cause and extent of the outage, through their advanced outage management system and field crews.
2. Prioritize repairs
The team then prioritizes repairs based on factors such as public safety, hospitals, schools, and customer outages.
3. Fix the issue
Hawaiian Electric then works on fixing the issue, whether it's a fallen tree, damaged equipment, or any other cause of the outage.
Tips for Dealing with a Power Outage
Power outages can be inconvenient and disruptive, but here are some tips to help you deal with them:
1. Have a backup plan
Always have a backup plan in case of a power outage, especially if you rely on medical equipment or have children or seniors in your household.
2. Stay informed
Keep an eye on the power outage map to stay informed about power outages in your area, and follow Hawaiian Electric on social media for updates.
3. Use safety precautions
If you encounter a downed power line, stay away and call the Hawaiian Electric emergency hotline immediately. Also, use flashlights instead of candles to avoid any fire hazards.
the Hawaiian Electric Cooperative offers a reliable and efficient power outage map, as well as a quick and convenient process for reporting and restoring power outages. By following the provided tips, customers can stay informed and prepared in case of any power outages.
Hawaiian Electric Cooperative offers a variety of convenient options for customers to pay their electric bill. You can choose between paperless or paper bills, and various payment methods to fit your needs and preferences. Let's explore the different billing and payment options available to you.
Paperless or Paper Bills
As a customer of Hawaiian Electric Cooperative, you have the option to receive your bill in paperless or paper format. Paperless billing eliminates the need for a physical bill to be mailed to your home, and instead, you will receive an email notification when your bill is ready to view online. This option not only saves paper but also makes it easier for you to access and track your bill. If you prefer to receive a paper bill, you can request it through your online account or by contacting the customer service department.
Online Payments
Hawaiian Electric Cooperative offers online payments through their website or mobile app. This option allows you to make payments at any time, from anywhere, with just a few clicks. You can pay using a bank account, credit or debit card, or through a third-party payment system like PayPal. Online payments are fast, secure, and provide instant confirmation of your payment.
Automatic Payments
Another convenient option for paying your electric bill is through automatic payments. With this option, you can set up recurring payments from your bank account or credit card. This eliminates the need to remember to pay your bill each month and ensures that your bill is always paid on time. You can set up automatic payments through your online account or by contacting the customer service department.
Pay in Person
Hawaiian Electric Cooperative has several payment locations where you can pay your bill in person. Some of these locations include their customer service centers, authorized payment agents, and Western Union or MoneyGram locations. You can also drop your payment off at one of their payment drop boxes located throughout their service area.
Pay by Mail
Customers can also choose to pay their bill by mail. Simply send a check or money order along with a copy of your bill to the address provided on your bill. It is important to note that payments made by mail may take longer to process, so it is recommended to send payment at least a week before the due date.
Budget Billing
For customers who want more predictable monthly bills, Hawaiian Electric Cooperative offers a budget billing option. With this option, your monthly bill is based on an average of the past 12 months of usage. This helps to avoid large fluctuations in your bill due to changes in usage or weather conditions. Budget billing is available for residential and small commercial customers.
Hawaiian Electric Cooperative offers a variety of billing and payment options to make managing your electric bill easier and more convenient. Whether you prefer paper or paperless billing, online or in-person payments, or budget billing, they have you covered. For more information on these options or to sign up, visit their website or contact their customer service department.
Contact Us
If you have any questions, concerns, or need assistance with your Hawaiian Electric Cooperative account, there are several ways to reach out to us.
Phone
You can contact us by phone at our customer service line: 1-800-HECO-123 (1-800-432-0123). Our representatives are available Monday through Friday from 7:30am to 6:00pm and Saturday from 8:00am to 5:00pm to assist you with any billing or payment inquiries, start or stop service requests, or to report a power outage.
If you prefer to contact us via email, you can do so by filling out the online contact form on our website. Simply provide your name, email address, account number (if applicable), and your message. One of our customer service representatives will respond to your inquiry as soon as possible.
Live Chat
For quick and efficient assistance, you can also chat with one of our customer service representatives through our live chat feature on the Hawaiian Electric Cooperative website. This is a great option for those who prefer a more immediate response or have urgent inquiries.
In Person
If you would like to speak with a customer service representative in person, you can visit one of our customer service centers located throughout Hawaii. Our representatives can assist you with any account inquiries, billing or payment options, and start or stop service requests. You can find the nearest customer service center to you by visiting our website or by contacting our customer service line.
Social Media
We also have a strong presence on social media platforms such as Facebook and Twitter. Follow us on these platforms for updates, news, and announcements about Hawaiian Electric Cooperative. You can also send us a direct message on these platforms for any inquiries or assistance you may need.
Feedback
At Hawaiian Electric Cooperative, we value our customers' feedback and strive to continuously improve our services. If you have any suggestions or comments, you can submit them through our online feedback form on our website. Your feedback is important to us and will help us better serve you in the future.
Thank you for choosing Hawaiian Electric Cooperative for your electricity needs. We are committed to providing our customers with reliable and affordable electricity, and we are always here to assist you with any questions or concerns you may have. Contact us today and let us know how we can help you.
Frequently Asked Questions (FAQ)
Q: How can I start or stop electric service with Hawaiian Electric Cooperative?
A: You can start or stop electric service by contacting our customer service department through the following options:
- Call our customer service hotline at 1-800-321-822D (8222)
- Visit our website and submit a request through our online form
- Visit one of our customer service offices located throughout the island
Q: What are the billing and payment options available with Hawaiian Electric Cooperative?
A: We offer various billing and payment options to make it convenient for our customers:
- Bill payment by mail, in person, or through our website
- Automatic bill payment through your bank account
- Pay by phone using your credit or debit card
- Levelized billing – this program averages out your electric bill over a 12-month period for more predictable payments
Q: How can I check the power outage map for my area?
A: You can check the power outage map through our website. Simply enter your zip code in the designated area and you will see a map showing any current outages in your area. You can also sign up for text or email alerts to receive updates on any power outages affecting your address.
Q: I need to contact Hawaiian Electric Cooperative, how can I reach you?
A: There are several ways to contact us:
- Call our customer service hotline at 1-800-321-822D (8222)
- Visit our website and submit a request through our online form
- Visit one of our customer service offices located throughout the island
- Follow us on social media and send us a direct message
We are committed to providing excellent customer service and will do our best to assist with any inquiries or concerns you may have.
Hawaiian Electric Cooperative offers convenient options for starting or stopping electric service, various billing and payment options, a power outage map for easy updates, and multiple ways to contact us. We strive to provide reliable and efficient service to our customers. For any further questions or assistance, please do not hesitate to reach out to us. Thank you for choosing Hawaiian Electric Cooperative.
1. How can I start or stop my electric service with Hawaiian Electric Cooperative?
To start or stop your electric service with Hawaiian Electric Cooperative, you can follow these simple steps:
Starting Service:1. First, determine if Hawaiian Electric is the electric utility for your location by checking your address on their website.
2. Next, gather all necessary documents, such as your ID, lease agreement, and Social Security number.
3. Fill out the online application form or call Hawaiian Electric's customer service line to submit your request.
4. Pay any applicable fees and provide a security deposit, if required.
5. Once your request is processed, Hawaiian Electric will schedule an installation appointment.
Stopping Service:1. Contact Hawaiian Electric's customer service line or fill out an online form to request to stop your service.
2. Provide your account information and the date you would like your service to be discontinued.
3. Pay any outstanding balance or schedule a final meter reading.
4. Return any equipment, such as meters or keys, to Hawaiian Electric.
5. Receive confirmation that your service has been stopped.
2. What billing and payment options are available for Hawaiian Electric Cooperative customers?
There are several billing and payment options available for Hawaiian Electric Cooperative customers. The first option is through online bill payment, where customers can log into their accounts and pay their bills electronically. Another option is through automatic bank payments, where customers can set up automatic payments from their bank accounts. Customers can also choose to pay their bills in person at one of the many payment locations, such as authorized payment centers and customer service offices. Additionally, customers can pay their bills by mail or over the phone through the automated payment system. Lastly, customers can choose to enroll in the budget billing program, which allows for equal monthly payments based on average usage.
Some of the payment methods may have associated fees, so it is important for customers to check with the company before selecting a payment option. Hawaiian Electric Cooperative also offers payment assistance programs for qualifying customers who may need assistance with their bills. the company strives to provide convenient and flexible options for customers to pay their bills.3. Is there a power outage map available to track any potential outages in my area?
Yes, Hawaiian Electric Cooperative provides a power outage map on their website. This map allows customers to view any potential outages in their area and also provides estimated time for restoration of power. The map is updated in real-time and can be accessed through the "Power Outage Map" tab on the website.
Power Outage Map: To view the power outage map, customers can click on the "Power Outage Map" tab on the website. This will redirect them to the interactive map, which displays all current outages in the Hawaiian Electric service territory. Customers can search for their specific address or zoom in on their location to see more details about the outage. The map also shows any planned outages for maintenance or repairs, as well as the estimated time for restoration of power.
If there are any reported outages in the customer's area, a colored icon will appear on the map indicating the affected area. By clicking on the icon, customers can view more information about the outage such as the number of customers impacted, the cause of the outage, and the estimated time for restoration.
the power outage map is a helpful tool for customers to stay informed about any potential outages in their area. It provides transparency and updates in real-time, allowing customers to plan accordingly. Additionally, customers can also report an outage through the map, making it a convenient and efficient way to communicate with the Hawaiian Electric Cooperative during a power outage.
4. What is the best way to contact Hawaiian Electric Cooperative for any questions or concerns?
The Hawaiian Electric Cooperative offers various contact options for customers who have questions or concerns. One of the best ways to reach them is through their customer service hotline, which is available 24/7. Customers can call (808) 942-3111 to speak with a representative and get assistance with their concerns.
Another option is to visit their website and use the "Contact Us" form to send a message to their customer service team. This can be found under the "Customer Service" section of their website. Customers can also send an email to info@hawaiianelectric.com for non-urgent inquiries.
In addition, customers can visit one of the Hawaiian Electric offices on the island to speak with a representative in person. The addresses and operating hours of these offices can be found on the company's website.
Lastly, customers can also connect with Hawaiian Electric through their social media channels such as Facebook and Twitter. This is a great option for those who prefer to communicate through social media platforms.
there are several ways to contact Hawaiian Electric Cooperative for any questions or concerns, allowing customers to choose the method that is most convenient for them.5. Can you provide me with more information on the cooperative's renewable energy initiatives and programs?
Renewable Energy Initiatives and Programs: Hawaiian Electric Cooperative is committed to promoting and increasing the use of renewable energy in the communities it serves. The cooperative has implemented various initiatives and programs to support this goal.
Net Energy Metering Program: This program allows customers with rooftop solar panels to receive credits for the excess energy they produce and feed back into the grid. This encourages the use of renewable energy and helps reduce customers' electricity bills.
Community-Based Renewable Energy Program: Under this program, the cooperative partners with local communities to develop renewable energy projects, such as wind or solar farms. This allows for shared benefits and promotes community involvement in clean energy production.
Electric Vehicle (EV) Infrastructure: The cooperative has installed EV charging stations across the island to support the transition to electric vehicles. They also offer rebates and incentives for customers who purchase an EV, further promoting sustainable transportation.
Future Plans: Hawaiian Electric Cooperative has set a goal to achieve 100% renewable energy by 2045. To achieve this target, they are constantly exploring and investing in new technologies and initiatives, such as battery storage systems and advanced renewable energy projects.
To ensure a smooth transition for those starting or stopping service with Hawaiian Electric Cooperative, there are a few steps to keep in mind.
First, it is important to reach out to the cooperative at least two business days before the desired start or stop date. This will allow enough time to schedule a service technician to come out and connect or disconnect service at the requested location.
For those starting service, it is important to have the following information ready when contacting Hawaiian Electric Cooperative:
- Your full name and contact information
- The address where service will be started
- The desired start date
- Any special instructions or requests
For those stopping service, make sure to have the following information ready:
- Your full name and contact information
- The address where service will be stopped
- The desired stop date
- A forwarding address for any final bills or refunds
Once service is started or stopped, customers have a variety of billing and payment options to choose from. These include online bill pay, automatic payments, pay by phone, pay in person at a Hawaiian Electric Cooperative office, or by mail.
In the event of a power outage, Hawaiian Electric Cooperative provides a power outage map on their website to keep customers informed of any outages in their area. Customers can also report an outage directly through the website or by calling the cooperative's outage hotline.
If there are any questions or concerns regarding starting or stopping service, billing and payment options, or power outages, customers can contact Hawaiian Electric Cooperative through their customer service line or by visiting their website.
The cooperative is committed to providing reliable and affordable electricity to its members and is dedicated to providing excellent customer service. Mahalo for choosing Hawaiian Electric Cooperative for your energy needs.
