Welcome to the world of El Paso Electric, the premier provider of electricity for West Texas and Southern New Mexico. As a trusted name in the industry, El Paso Electric takes great pride in delivering reliable and affordable electricity to our customers. In this article, we will discuss various aspects of our services, including start/stop service, billing and payment options, our power outage map, and how to contact us for any assistance. We believe that it is crucial for our customers to know about these features as they play a significant role in ensuring a smooth and hassle-free experience with El Paso Electric. So without further ado, let us dive in and explore what El Paso Electric has to offer.
What is El Paso Electric (Electricity for West Texas and Southern New Mexico)
El Paso Electric is a public utility company that provides electricity for West Texas and Southern New Mexico. Established in 1901, it has been serving the region for over a century. The company is committed to providing reliable and affordable energy to its customers and has a strong focus on community involvement and environmental stewardship.
The main business of El Paso Electric is generating, transmitting, and distributing electricity to its customers. The company serves over 435,000 residential, commercial, and industrial customers in a 10,000 square mile service area. This includes the cities of El Paso and Las Cruces, as well as smaller communities in West Texas and Southern New Mexico.
El Paso Electric is headquartered in El Paso, Texas and has additional offices in Las Cruces and Alamogordo, New Mexico. The company is a subsidiary of El Paso Electric Company, which is publicly traded on the New York Stock Exchange under the ticker symbol EE. This allows for transparency and accountability to its customers and shareholders.
For any inquiries or concerns, customers can contact El Paso Electric by phone at 1-800-592-1634. The company also has an online form on its website where customers can submit questions or comments. Additionally, customers can visit one of the company's customer service centers located in El Paso, Las Cruces, or Alamogordo for in-person assistance.
El Paso Electric's website, www.epelectric.com, is a valuable resource for customers. It provides information on billing and payment options, energy efficiency tips, and outage updates. Customers can also sign up for online billing and payment, which allows for convenience and paperless transactions.
Billing and payment options with El Paso Electric include budget billing, which helps customers manage their monthly energy costs by averaging out their payments, and automatic payments, where bills are paid directly from a customer's bank account. The company also offers payment assistance programs for eligible customers, including the Low Income Home Energy Assistance Program (LIHEAP) and the Senior Assistance Program.
In the event of a power outage, El Paso Electric has a power outage map on its website, which provides real-time updates on outages in the service area. Customers can also report an outage by phone or on the website. The company has a team of dedicated professionals who work around the clock to quickly restore power to its customers.
El Paso Electric is a reliable and customer-focused utility company that has been providing electricity for West Texas and Southern New Mexico for over a century. With a wide range of services and a commitment to the community, the company continues to be a leader in the energy industry. Customers can contact El Paso Electric through various channels, including its website, customer service centers, and phone line, making it easy to communicate and receive support when needed.
Starting and Stopping Service with El Paso Electric
Whether you are moving to a new home or simply need to change your electricity service, El Paso Electric offers convenient ways to start and stop service. Here are some possible steps to follow:
Starting Service
If you are moving to a new location within the El Paso Electric service area, you can easily start your electricity service by following these steps:
1. Check if El Paso Electric is your provider:Before starting service, make sure that El Paso Electric is the electricity provider for your area. You can use the company’s Contact Us page to confirm this information.
2. Gather necessary documents:Make sure you have all necessary documents, such as a valid ID, proof of address, and social security number, to complete the service request.
3. Choose a plan:El Paso Electric offers various plans to fit your energy needs. Choose the plan that best suits your budget and lifestyle.
4. Contact El Paso Electric:Once you have all the necessary information, contact El Paso Electric to start your service. You can do this online, by phone, or in person at one of the company’s customer service locations.
5. Pay any required deposits:Depending on your credit history, you may be required to pay a deposit for your electricity service. This deposit will be refunded or applied to your account after a certain period of time.
Stopping Service
If you need to terminate your electricity service with El Paso Electric, you can do so by following these steps:
1. Give notice:Notify El Paso Electric at least two business days before you want the service to be terminated. You can also schedule a specific date for the service to be stopped.
2. Pay any outstanding balance:Make sure to pay any outstanding balance on your account before terminating your service. This includes any fees or deposits that may be due.
3. Return any equipment:If you have any equipment, such as a meter, that belongs to El Paso Electric, make sure to return it before your service is terminated. Failure to do so may result in additional charges.
4. Cancel any automatic payments:If you have set up automatic payments for your electricity bill, make sure to cancel them before terminating your service. This will prevent any unexpected charges on your account.
Frequently Asked Questions (FAQs)
Here are some common questions about starting and stopping service with El Paso Electric:
Q: How can I pay my bill?A: El Paso Electric offers various payment options, including online, by phone, in person, or through the mail.
Q: Can I transfer my service to a new address?A: Yes, you can transfer your service to a new location within the El Paso Electric service area.
Q: Do I need to be present for the service to be started or terminated?A: No, you do not need to be present. However, if you want to be present, you can schedule an appointment with El Paso Electric.
Q: What should I do if I experience a power outage?A: You can report a power outage using the Power Outage Map on El Paso Electric’s website or by contacting the company’s customer service team.
Q: How can I contact El Paso Electric?A: You can reach El Paso Electric’s customer service team through various channels, including phone, email, social media, or by visiting one of their customer service locations.
With these easy steps and convenient options, starting and stopping service with El Paso Electric is hassle-free. For any further questions or concerns, do not hesitate to reach out to the company’s customer service team for assistance.
El Paso Electric provides a Power Outage Map that allows customers to stay informed about any power outages in their area. This map can be accessed through the company's official website. Here are the steps to view the Power Outage Map:
1. Visit the El Paso Electric website (www.epelectric.com).
2. Click on the "Outage Center" tab located on the homepage.
3. Under the "Outage Information" section, click on "View the Power Outage Map".
4. The map will then be displayed, showing any current outages in the area.
In case of a power outage, it is important to report it to El Paso Electric as soon as possible. This will help the company to efficiently address the issue and restore power in a timely manner. Here are the steps to report an outage:
1. Call El Paso Electric's toll-free number 1-800-592-1634.
2. Follow the prompts and select the option for reporting an outage.
3. You will be asked to provide your account number or phone number associated with the account.
4. Once the outage has been reported, you can track its status on the Power Outage Map.
In the event of a power outage, El Paso Electric has a well-defined power restoration process to ensure that power is restored to its customers as quickly as possible. Here are three important steps in this process:
1. Assessment: Once an outage has been reported, El Paso Electric's crew will begin to assess the issue and determine the cause of the outage.
2. Repair: After the assessment, the crew will work on repairing the damage and restoring the power. This can involve replacing damaged equipment or repairing any faulty lines.
3. Restoration: Once the repairs have been completed, the power will be restored to the affected areas. This process may take some time, depending on the extent of the damage.
Here are some important tips to keep in mind during a power outage:
1. Stay informed: Stay updated through El Paso Electric's Power Outage Map and social media channels for any updates regarding the outage.
2. Safety first: In case of a power outage, turn off all appliances and unplug electronic devices to avoid any potential damage when the power is restored.
3. Be prepared: Keep a flashlight, battery-operated radio, and extra batteries handy in case of a power outage.
4. Be patient: It is advisable to avoid calling El Paso Electric's customer service during a power outage, as their lines may be busy. Be patient and allow the company to work on restoring power.
El Paso Electric's Power Outage Map is a valuable tool that allows customers to stay informed about any power outages in their area. By following the steps outlined above, customers can easily access the map, report an outage, and stay updated on the power restoration process. It is important to keep these tips in mind during a power outage to ensure the safety of oneself and others. For any further assistance, customers can contact El Paso Electric through their customer service channels.
Billing & Payment Options
El Paso Electric offers a variety of convenient billing and payment options to make it easier for customers in West Texas and Southern New Mexico to pay for their electricity. Customers can choose from traditional methods such as paying by mail, in person, or over the phone, or they can opt for more modern options such as online bill pay and automatic payments.Traditional Payment Methods:
For those who prefer to pay their bills using traditional methods, El Paso Electric offers several options. Customers can choose to pay their bill by mail, sending a check or money order to the address listed on their bill. They can also make a payment in person at one of the many authorized payment locations, such as Western Union or MoneyGram. Additionally, customers can call the El Paso Electric customer service line to make a payment over the phone.Online Bill Pay:
El Paso Electric also offers convenient online bill pay through their website. Customers can log in to their account and pay their bill using a credit or debit card, or they can set up automatic payments where their bill is automatically deducted from their chosen payment method each month. This option eliminates the need for customers to remember to make a payment each month and ensures that their bill is paid on time.Mobile App:
In addition to online bill pay, El Paso Electric also has a mobile app available for both iOS and Android devices. Customers can download the app and manage their account, view their bill, and make payments directly from their phone. The app also allows customers to report power outages and view the power outage map.Levelized Billing:
El Paso Electric offers a levelized billing option for customers who want to avoid seasonal fluctuations in their energy bills. With this option, customers are billed a fixed amount each month based on their average energy usage. This helps customers better budget for their electricity costs and avoids significant increases in their bill during peak usage months.Pay Stations:
For customers who prefer to pay in cash, El Paso Electric has partnered with several convenience stores, grocery stores, and other retailers to offer pay stations where customers can make a payment. These pay stations are located throughout West Texas and Southern New Mexico, making it easy for customers to pay their bill in person.El Paso Electric offers a variety of billing and payment options to make it convenient for customers in West Texas and Southern New Mexico to pay for their electricity. From traditional methods to online bill pay and automatic payments, customers have the flexibility to choose the option that works best for them. This commitment to customer convenience sets El Paso Electric apart and ensures that customers have a hassle-free experience when it comes to managing their electric service.
Contact Us
If you have any questions or concerns regarding your electricity service with El Paso Electric, there are various ways to get in touch with us. Our dedicated customer service team is available to assist you with any inquiries or issues you may have. Below are some ways to contact us:Phone
You can reach our customer service team by phone at 1-800-592-1634. Our representatives are available Monday through Friday from 8:00am to 6:00pm, and Saturdays from 9:00am to 1:00pm. We also have a 24-hour automated system for billing inquiries and power outages.
You can also send us an email at customerservice@epelectric.com. Our customer service team will respond to your email within one business day.
Online Chat
For quicker assistance, you can chat with one of our representatives online. The chat feature is available on our website, www.epelectric.com, Monday through Friday from 8:00am to 6:00pm, and Saturdays from 9:00am to 1:00pm.
In Person
If you prefer face-to-face interaction, you can visit one of our customer service offices. We have multiple locations in both West Texas and Southern New Mexico. Our offices are open Monday through Friday from 8:00am to 5:00pm.
You can also send us a letter through the mail. Our mailing address is:
El Paso Electric
P.O. Box 982
El Paso, TX 79960
No matter the method of communication you choose, our customer service team is dedicated to providing you with exceptional service and resolving any issues you may have in a timely manner.
If you are experiencing a power outage, please use our online outage map to report the outage and stay updated on restoration efforts. You can access the map through our website or mobile app.
Customer Feedback
At El Paso Electric, we value our customers' opinions and feedback. We are constantly striving to improve our services and your feedback helps us do that. If you have any suggestions or comments, please let us know through our customer service channels. We take all feedback seriously and use it to make changes that benefit our customers.In addition, we also have a customer satisfaction survey that we encourage our customers to take. This survey helps us understand our customers' needs and how we can continue to improve our services. The survey can be accessed online or through our mobile app.At El Paso Electric, we are dedicated to providing reliable and affordable electricity services to our customers in West Texas and Southern New Mexico. We understand the importance of staying connected and have various channels for our customers to contact us for any inquiries or issues. Our customer service team is available to assist you and we value your feedback to continue improving our services. Trust El Paso Electric for all your electricity needs and contact us today for any assistance.
FAQ
Below are some frequently asked questions about El Paso Electric's services, billing and payment options, power outages, and how to contact us:
Q: What areas does El Paso Electric serve?A: El Paso Electric provides electricity to customers in West Texas and Southern New Mexico. This includes the cities of El Paso, Texas and Las Cruces, New Mexico, as well as smaller communities in the surrounding areas.
Q: How do I start or stop service with El Paso Electric?
A: To start service, you can call our customer service line at 1-800-592-1634 or visit our website to fill out an online application. To stop service, you can also call our customer service line or log in to your account on our website and request to disconnect service.
Q: What are my billing and payment options?
A: El Paso Electric offers a variety of billing and payment options to make it convenient for our customers. You can choose to receive a paper bill in the mail, or sign up for our e-bill service to receive your bill via email. We also offer automatic bank drafts, online payments through our website, and payment kiosks at local grocery stores for those who prefer to pay in person. Additionally, we have a budget billing option for those looking to have a more consistent monthly bill.
Q: What should I do in the event of a power outage?
A: If you experience a power outage, please report it to us immediately by calling 1-800-592-1634 or reporting it online through our website. We also have a power outage map on our website that allows you to see current outages and estimated restoration times. It is important to stay safe during a power outage by unplugging all major appliances and using flashlights instead of candles.
Q: How can I contact El Paso Electric?
A: You can reach our customer service line at 1-800-592-1634, available 24/7. You can also visit our website and fill out a contact form or message us on social media for non-urgent matters. For emergencies, such as downed power lines, please call us immediately at the number provided on our website.
We hope these FAQs have been helpful in providing you with information about El Paso Electric's services and resources. If you have any further questions or concerns, please do not hesitate to reach out to us. We are dedicated to providing reliable electricity to our customers and are always happy to assist in any way we can.
1. How can I start or stop my electricity service with El Paso Electric?
To start or stop your electricity service with El Paso Electric, you can follow these steps:
Starting Service:1. Visit the El Paso Electric website and click on the "Start Service" option.
2. Fill out the required information such as your name, address, and contact information.
3. Choose a date for your service to be activated and provide any necessary documentation.
4. Submit your request and wait for confirmation from El Paso Electric.
Stopping Service:1. Log in to your El Paso Electric account or visit the website and click on the "Stop Service" option.
2. Provide your account information and the date you would like your service to be terminated.
3. Make sure to pay any outstanding balances before your service is terminated.
4. Confirm your request and wait for confirmation from El Paso Electric.
2. What are my options for paying my electricity bill with El Paso Electric?
El Paso Electric offers a variety of payment options for their customers to conveniently pay their electricity bill. One option is to pay online through the company's website, which can be accessed through a computer or mobile device. Customers can also sign up for automatic payments, where the bill will be automatically deducted from their bank account or credit card each month. Another option is to pay by phone through the company's automated phone system by using a bank account or credit card. For those who prefer to pay in person, there are multiple authorized payment locations throughout West Texas and Southern New Mexico. Lastly, customers can also choose to pay by mail by sending a check or money order to El Paso Electric's designated payment address.
3. Is there a map available to track power outages in my area?
The El Paso Electric company provides a useful power outage map on their website, allowing customers to easily track any outages in their area. This map can be accessed by clicking on the "Power Outage Map" tab on the homepage. Once on the map, customers can zoom in to their specific location and see if there are any reported outages in their neighborhood. This map is constantly updated in real-time, giving customers the most accurate and up-to-date information on power outages. Additionally, customers can sign up for outage alerts via text or email, ensuring that they are notified immediately if there is an outage in their area. This service can be easily accessed through the "Contact Us" tab on the website. the availability of this power outage map provides customers with a convenient and efficient way to stay informed about any potential disruptions in their electricity service.
4. How can I contact El Paso Electric for customer service or support?
Contacting El Paso Electric for customer service or support is easy and convenient. There are several ways to get in touch with their team:
- By phone: You can call their customer service hotline at 1-800-592-1634. They have representatives available 24/7 to assist you with any inquiries or concerns.
- Online: Their website, www.epelectric.com, has a Contact Us page where you can fill out a form with your question or request. They also have a live chat feature for real-time assistance.
- Email: You can send an email to customerservice@epelectric.com for general inquiries or outageservice@epelectric.com for power outage related concerns.
- In person: El Paso Electric has several customer service centers located in West Texas and Southern New Mexico. You can visit one of these centers to speak with a representative in person.
- By mail: If you prefer to send a letter, you can mail it to their corporate office at PO Box 981064, El Paso, TX 79998-1064.
No matter which method you choose, El Paso Electric is committed to providing excellent customer service and support to their valued customers.
5. Does El Paso Electric serve both West Texas and Southern New Mexico?
Yes, El Paso Electric (EPE) serves both West Texas and Southern New Mexico. EPE is the primary provider of electricity for the cities of El Paso and Las Cruces, as well as the surrounding areas in West Texas and Southern New Mexico. With a service territory spanning over 10,000 square miles, EPE is responsible for providing reliable and affordable electricity to approximately 435,000 customers in both states. This includes residential, commercial, and industrial customers.
EPE is committed to meeting the energy needs of its diverse customer base in both West Texas and Southern New Mexico. The company has invested in modern infrastructure, including power plants, transmission and distribution systems, to ensure efficient and reliable delivery of electricity to its customers. EPE also offers various billing and payment options to suit the needs of its customers, as well as a power outage map to keep customers informed in case of any service disruptions.
In addition, EPE has a dedicated customer service team that can be reached through various channels, including phone, email, and social media, for any inquiries or concerns. Whether you are a resident in West Texas or Southern New Mexico, you can rely on EPE for your electricity needs. As a regulated utility, EPE is committed to providing safe, reliable, and cost-effective energy solutions to its customers while also being an active member of the community. So, rest assured that if you live in either of these regions, EPE has got your electricity needs covered.
If you are moving to West Texas or Southern New Mexico, El Paso Electric is the trusted electricity provider for your new home. We offer a variety of services to make managing your electricity easy and hassle-free.
When you move to your new home, you will need to start a new electric service account with us. This can be done conveniently online or by phone. We offer flexible start dates to fit your schedule and make the transition as smooth as possible.
Once your service is established, you have several options for managing your account and paying your bill. You can choose to receive paper bills or enroll in our convenient e-billing service. We also offer online account management and automatic payments, making it easy to stay on top of your electricity usage and payments.
Our Power Outage Map is a valuable resource for our customers, providing real-time updates on any outages in your area. You can also sign up for outage alerts, so you can be notified of any interruptions in your service.
We are committed to providing reliable and affordable electricity to our customers. Our customer service team is always available to assist you with any questions or concerns you may have. We believe in building strong relationships with our customers and being an active member of the communities we serve.
Thank you for choosing El Paso Electric as your electricity provider. We look forward to serving you and making your experience with us a positive one. If you have any further questions, please do not hesitate to contact us. Welcome to the El Paso Electric family!
