As consumers, we rely heavily on electricity in our daily lives. From powering our homes and businesses to charging our electronic devices, electricity plays a vital role in our modern world. That's why it's crucial to have a reliable and efficient energy provider. One such provider is Choptank Electric Cooperative. In this article, we will explore the services offered by Choptank Electric Cooperative, including start/stop service, billing and payment options, and their power outage map. We will also provide contact information for those who need to get in touch with the cooperative. Whether you are a current Choptank Electric customer or considering their services, this article will give you valuable insights on how to make the most out of your electricity provider.
What is Choptank Electric Cooperative?
Choptank Electric Cooperative is a non-profit, member-owned utility company that provides electricity services to over 54,000 customers in the mid-shore region of Maryland. The company was founded in 1938 and has been serving the community for over 80 years.
Choptank Electric Cooperative's main business is to supply affordable and reliable electricity to its members. As a cooperative, the company is owned and governed by its members, who elect a nine-member Board of Directors to represent them. This ensures that the company's decisions are in the best interest of its members, rather than maximizing profits for shareholders.
Service Coverage Area
Choptank Electric Cooperative serves a wide coverage area, including nine counties in Maryland - Caroline, Dorchester, Kent, Queen Anne's, Talbot, Wicomico, Worcester, and parts of Cecil and Sussex County, Delaware. The company's goal is to provide electricity to even the most remote and underserved areas of the region, ensuring that all members have access to reliable power.
Located at
Choptank Electric Cooperative is located at 10384 River Road in Denton, Maryland. The company's headquarters serves as a hub for its operations, including customer service, billing, and maintenance. Members can visit the office during business hours for any inquiries or to make payments in person.
Phone Number, Contact Information, and Website URL
For general inquiries or to report an outage, members can call Choptank Electric Cooperative's customer service line at 1-877-892-0001. The company also has a 24/7 Outage Hotline at 1-800-410-4790 for reporting power outages. Members can also contact the company through email at info@choptankelectric.coop.
The company's website, www.choptankelectric.coop, is a valuable resource for members to access their accounts, view billing and payment options, and report outages. The website also provides up-to-date information on energy-saving tips, community events, and news related to the cooperative.
Start/Stop Service
Choptank Electric Cooperative offers convenient options for members to start or stop their service. To start service, members can contact the company's customer service line or visit their website to fill out an online application. A new member fee of $5 is required, and a security deposit may be needed in certain circumstances.
To stop service, members can call or visit the office to request termination of their account. The cooperative requires a minimum of two business days' notice for service disconnection.
Billing & Payment Options
Choptank Electric Cooperative offers various billing and payment options to make it easier for members to manage their accounts. Members can receive their bills via mail, email, or opt for paperless billing. The company also offers a budget billing program where members can pay a consistent monthly amount, making it easier to manage their budget.
For payments, members can choose to pay online, through automatic bank deductions, by phone, or in person at the office. The company also has several payment kiosks located throughout its service area for convenient bill payment.
Power Outage Map
In case of a power outage, members can visit Choptank Electric Cooperative's website to view the company's Power Outage Map. The map provides real-time updates on outages, including the affected areas and estimated restoration times. Members can also report an outage through the website or by calling the Outage Hotline.
Contact Us
For any inquiries or assistance, members can contact Choptank Electric Cooperative through various channels. The company's customer service line and email are available during business hours, and the Outage Hotline is available 24/7. Members can also visit the office in person or connect with the company through their website or social media channels.
Choptank Electric Cooperative remains committed to providing its members with reliable and affordable electricity services while prioritizing their needs and concerns. With its strong community ties and member-focused approach, the cooperative continues to be a trusted and integral part of the mid-shore region of Maryland.
How to Start/Stop Service with Choptank Electric Cooperative
Start Service: Starting service with Choptank Electric Cooperative is a simple process. Customers have a number of options available to them, including applying online, by phone, or in person. Here are some possible steps to follow when starting service with Choptank Electric Cooperative:
1. Fill out an online application: Choptank Electric Cooperative offers an online application form that customers can fill out to start their service. This form is accessible through their website and requires customers to provide basic information such as their name, address, and contact information.
2. Call customer service: Customers can also call the customer service line at Choptank Electric Cooperative to start their service. A representative will guide them through the process and answer any questions they may have.
3. Visit an office location: For customers who prefer to handle their business in person, they can visit one of Choptank Electric Cooperative's office locations to start their service. A customer service representative will assist them with the application process.
4. Provide required information: In order to start service, customers will need to provide some important information, such as a government-issued ID, their social security number, and proof of address.
5. Set up payment options: Customers will also need to set up a payment method for their electric bill. Choptank Electric Cooperative offers various options, including online payments, automatic bank drafts, and traditional paper checks.
Stop Service: When it's time to stop service with Choptank Electric Cooperative, customers can follow these steps:
1. Contact customer service: Customers can call the customer service line or visit an office location to inform them that they would like to stop their service. They will need to provide a requested date for their service to be stopped.
2. Pay any outstanding balance: Before service can be fully stopped, customers will need to pay any outstanding balance on their account. This may include any final bills and fees.
3. Return any equipment: If customers have any equipment, such as a meter or remote control, that was provided by Choptank Electric Cooperative, they will need to return it in order to complete the service cancellation process.
4. Set up final meter reading: Customers will need to schedule a final meter reading with Choptank Electric Cooperative before their service can be fully stopped.
Frequently Asked Questions (FAQs)
Q: Can I start service with Choptank Electric Cooperative without a social security number?
A: No, a social security number is required to start service with Choptank Electric Cooperative.
Q: How far in advance should I request to start/stop service?
A: It is recommended to make the request at least one week in advance to ensure the process is completed on the requested date.
Q: Can I transfer my service to a new address?
A: Yes, Choptank Electric Cooperative allows customers to transfer their service to a new address. This can be done by contacting customer service.
Q: What payment options are available for paying my electric bill?
A: Choptank Electric Cooperative offers online payments, automatic bank drafts, and traditional paper checks as payment options for electric bills.
Contact Us
For any questions or concerns about starting or stopping service, billing and payment options, or power outages, customers can contact Choptank Electric Cooperative through the following methods:
Phone: 1-877-892-0001 (toll-free) or 1-410-479-6575 (local)
Email: info@choptankelectric.com
Live Chat: Available on their website during business hours
In Person: Customers can visit one of their office locations during business hours
Choptank Electric Cooperative is committed to providing reliable service and offers various options for customers to start, stop, and manage their electric service with ease. With their helpful FAQ section and multiple contact methods, customers can feel confident in their ability to handle any questions or concerns that may arise.
To report an outage, members can simply click on the "Report Outage" button on the map page. They will then be prompted to enter their account number or phone number associated with their account. Once verified, members can report their outage and receive updates on the estimated restoration time.
In the event of a power outage, Choptank Electric Cooperative follows a thorough restoration process to ensure power is restored as quickly and safely as possible. Firstly, crews will assess the damage and prioritize the restoration of critical infrastructure such as hospitals and emergency services. Once this is done, they will work on repairing the main lines before moving on to individual service lines. they will focus on any remaining isolated outages. This process can take some time, so members are encouraged to be patient and check the Power Outage Map for updates.
In addition to the Power Outage Map, there are also some helpful tips for members to keep in mind during an outage. It is important to turn off and unplug any non-essential electronics to prevent damage from power surges when the power is restored. It is also recommended to avoid opening and closing the refrigerator and freezer to preserve the temperature and prevent food spoilage. Members should also avoid using candles for lighting as they can be a fire hazard. Instead, it is recommended to use flashlights or battery-operated lanterns.
Choptank Electric Cooperative's Power Outage Map is a valuable tool for members to stay informed and report any outages. By following the steps outlined above, members can easily access the map, report outages, and learn about the power restoration process. Additionally, the cooperative offers helpful tips to ensure the safety and well-being of its members during a power outage. By staying informed and prepared, members can minimize the inconvenience and stay safe during any power outages.
Billing & Payment Options
Choptank Electric Cooperative offers a variety of options for members to pay their electric bills. These options are designed to provide convenience and flexibility for members, making it easier to manage their accounts and stay on top of their payments. Whether you prefer traditional methods such as mailing a check or taking advantage of online and mobile options, Choptank Electric has a solution for everyone.
Traditional Payment Methods:
For those who prefer to pay their bills through traditional methods, Choptank Electric offers the option to pay by mail or in person. Members can simply mail their payments to the designated address or visit one of the cooperative’s office locations to make a payment in person. Payment drop boxes are also available at each office for added convenience.
Online and Mobile Payment Options:
Choptank Electric also offers online and mobile payment options through its SmartHub platform. This allows members to access their accounts and make payments from their computer or mobile device at any time, from anywhere. Members can also set up automatic payments, so their bill is paid automatically each month without having to manually submit a payment.
Pay by Phone:
In addition to online and mobile payments, Choptank Electric also offers members the option to pay their bills over the phone. With the automated phone system, members can easily make a payment by using their credit or debit card. This option is available 24/7 for added convenience.
GreenTouch Program:
Choptank Electric’s GreenTouch program allows members to support renewable energy by adding a small amount to their monthly electric bill. This amount is used to purchase renewable energy credits, which are used to offset the cooperative’s overall carbon footprint.
Levelized Billing:
For members who want more stable monthly payments, Choptank Electric offers levelized billing. This program averages a member’s monthly electric bill over a 12-month period, resulting in a more predictable monthly payment amount. This can help members budget more effectively for their electric bills.
Third-Party Payment Options:
For those who prefer to use third-party payment options, Choptank Electric accepts payments through Western Union, CheckFreePay, and MoneyGram. These services allow members to make payments using various forms of payment, such as cash or check, at participating locations.
Choptank Electric Cooperative understands that every member is different and has unique preferences when it comes to managing their electric account. That’s why they offer a variety of billing and payment options to cater to the needs of their members. With the convenience, flexibility, and security of these options, members can easily stay on top of their electric bills and manage their accounts with ease.
Contact Us
If you have any questions or concerns regarding your service with Choptank Electric Cooperative, there are various ways to contact us. We are committed to providing excellent customer service and we want to ensure that all of your inquiries are addressed promptly and efficiently.
You can reach our customer service team by calling our toll-free number at 1-800-410-4790. Our representatives are available to assist you Monday through Friday from 7:00am to 7:00pm. You can also visit one of our local offices during business hours to speak with a representative in person.
If you prefer to communicate with us online, you can visit our website and click on the “Contact Us” link. This will direct you to a form where you can submit your inquiries and concerns. We strive to respond to all online inquiries within 24 hours.
In addition, you can also connect with us on social media. We are active on Facebook, Twitter, and Instagram, and we regularly post updates and announcements on these platforms. You can also send us a direct message through these platforms if you have any urgent concerns.
For general inquiries, you can also refer to our frequently asked questions page on our website. Here, you can find answers to common questions regarding our services, billing and payment options, and power outages. We update this page regularly to ensure that our customers have access to the most up-to-date information.
Lastly, if you have a specific concern that needs immediate attention outside of our business hours, you can contact our 24/7 emergency hotline at 1-800-410-4790. This number is dedicated to reporting power outages, downed power lines, and other urgent matters that require immediate assistance.
We value your feedback and we are constantly looking for ways to improve our services. If you have any suggestions, comments, or compliments, we encourage you to share them with us. Your feedback helps us to serve our customers better and to continue our mission of providing reliable and affordable electricity to our community.
Thank you for choosing Choptank Electric Cooperative as your energy provider. We are dedicated to serving our members and ensuring that their needs are met. We look forward to hearing from you and providing you with the best customer service possible.
FAQ
Q: How do I start or stop service with Choptank Electric Cooperative?
A: To start or stop service with Choptank Electric Cooperative, you can call our customer service line at 1-877-892-0001 or go to our website and fill out a form. Please have your account number and personal information ready. For service to be started, a security deposit may be required and a credit check may be performed. For service to be stopped, we ask that you provide at least 3 business days notice.
Q: What are the billing and payment options available with Choptank Electric Cooperative?
A: Choptank Electric Cooperative offers several billing and payment options for our members’ convenience. These include online bill pay, automatic bank draft, payment by phone, in-person at one of our offices, and by mail. We also offer budget billing, which allows members to pay a consistent amount each month based on their yearly usage.
Q: How do I report a power outage?
A: To report a power outage, please call our outage hotline at 1-877-892-0001. You can also report an outage through our website or mobile app. We have a power outage map available on our website that shows current outages and estimated restoration times. We also send updates through text and email to keep our members informed.
Q: How do I contact Choptank Electric Cooperative for general inquiries?
A: Our customer service team is available to assist with any general inquiries or concerns. You can reach us by phone at 1-877-892-0001 or by email at info@choptankelectric.com. You can also visit one of our offices during business hours.
Q: What should I do if I have a question or concern about my bill?
A: If you have a question or concern about your bill, please contact our customer service team at 1-877-892-0001. You can also email us at info@choptankelectric.com or visit one of our offices. We will work with you to address any issues and find a solution that works for you.
Q: How can I stay updated on news and events related to Choptank Electric Cooperative?
A: To stay updated on news and events related to Choptank Electric Cooperative, you can follow us on social media, sign up for our e-newsletter, and check our website regularly. We also have a mobile app available for download that provides outage updates, bill payment options, and other important information.
Q: How can I participate in Choptank Electric Cooperative’s community programs and initiatives?
A: Choptank Electric Cooperative offers several community programs and initiatives, such as scholarships, energy efficiency programs, and Operation Round Up. You can learn more about these programs and how to participate on our website or by contacting our customer service team.
Q: What should I do if I have a concern or complaint about Choptank Electric Cooperative?
A: If you have a concern or complaint about Choptank Electric Cooperative, we encourage you to contact our customer service team at 1-877-892-0001. We take all concerns seriously and will work with you to resolve any issues. If you are not satisfied with the response from our customer service team, you can also contact our Board of Directors through our website.
Choptank Electric Cooperative offers a variety of services and options for our members. We are committed to providing reliable and affordable electricity to our community and strive to offer exceptional customer service. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to serve you.
1. How do I start or stop service with Choptank Electric Cooperative?
One of the most frequently asked questions about Choptank Electric Cooperative is how to start or stop service with the company. Fortunately, the process is simple and can be done through their website or by contacting them directly. To start service, customers can fill out the online form on the company's website or call their customer service hotline. Alternatively, customers can also visit one of their local offices to initiate service. On the other hand, to stop service, customers can fill out a service termination form online or call their customer service hotline. It is important to note that a minimum of five days' notice is required for both starting and stopping service with Choptank Electric Cooperative. This process can be easily completed by following the steps provided by Choptank Electric Cooperative and ensuring timely communication.2. What are my options for paying my Choptank Electric bill?
There are several options available for paying your Choptank Electric bill. The most convenient and preferred method is through the cooperative's online portal. Simply log in to your account and make a payment using a debit or credit card, or by setting up automatic payments from your bank account.
If you prefer to pay by mail, you can send a check or money order to the address listed on your bill. Make sure to include your account number on the payment for proper processing. Another option is to visit one of Choptank Electric's many payment locations, which can be found on their website or by calling their customer service number.
Additionally, you can set up budget billing, which allows you to pay a consistent amount each month based on your average energy usage. This can help with budgeting and avoiding any surprises on your bill.
If you experience any issues or have questions about your bill, you can contact Choptank Electric's customer service team for assistance. They have a dedicated team available to answer any billing inquiries and help find the best payment option for your specific needs.
Choptank Electric understands the importance of providing various payment options to best serve their members and make bill payment as convenient as possible. They strive to offer a seamless and hassle-free experience for all of their customers.3. Is there a map or system for reporting and checking power outages in my area?
Yes, Choptank Electric Cooperative provides a Power Outage Map on their website for customers to report and check power outages in their area. This interactive map allows customers to view current outages, estimated time of restoration, and the number of members affected. To access the map, simply navigate to the homepage and click on the "Power Outage Map" tab. In addition, customers can also report outages through the cooperative's 24/7 outage hotline at 1-800-410-4790 or by logging into their online account. Choptank Electric Cooperative takes pride in providing efficient and timely communication during power outages to ensure customer satisfaction.
4. How can I contact Choptank Electric if I have a question or concern?
If you have any questions or concerns regarding Choptank Electric Cooperative, you can easily contact them through various methods. One way is by visiting their website and clicking on the "Contact Us" tab. This will provide you with a form to fill out and submit directly to their customer service team. Another option is to call their customer service hotline at 1-877-892-0001. This number is available 24/7 for any emergencies or urgent matters. You can also reach out to them through their social media platforms such as Facebook and Twitter. They also have a physical address listed on their website if you prefer to send them mail. No matter which method you choose, rest assured that Choptank Electric is committed to providing excellent customer service and addressing any concerns you may have.
5. Are there any specific requirements or procedures for starting or stopping service with Choptank Electric?
Yes, there are specific requirements and procedures for starting or stopping service with Choptank Electric. To start service with Choptank Electric, customers must fill out an application form online or in person at one of their office locations. They will also need to provide a valid ID, proof of ownership or a lease agreement, and a security deposit if applicable. Customers can choose to start service immediately or schedule a specific date for activation. To stop service, customers must fill out a termination form and provide a forwarding address for their final bill. It is also important to note that customers are responsible for ensuring that all outstanding balances are paid before service can be terminated. These procedures ensure a smooth transition for customers and the cooperative. Choptank Electric is committed to providing a seamless and efficient process for starting and stopping service.
If you have any further questions or concerns regarding your service with Choptank Electric Cooperative, please don't hesitate to contact us. Our customer service representatives are available to assist you with any inquiries you may have.
We also offer a variety of billing and payment options to make managing your account easier. You can choose to pay your bill online, by phone, through automatic payments, or by mail. We strive to provide convenient and secure options to meet your needs.
In the event of a power outage, you can access our outage map on our website to stay informed and track the progress of any restoration efforts. Our dedicated team works diligently to restore power as quickly and safely as possible.
Thank you for choosing Choptank Electric Cooperative for your electricity needs. We value your membership and are committed to providing reliable and affordable service to our members.
