Welcome to Cherryland Electric Cooperative, where we are dedicated to providing reliable and affordable electricity to our members in Northern Michigan. As a member-owned cooperative, our mission is to continually improve the quality of life for our community by delivering safe and sustainable energy solutions. In this article, we will be discussing the various services and payment options offered by Cherryland Electric, as well as providing information on how to report and track power outages and how to get in touch with us. Whether you are a long-time member or considering joining our cooperative, this article will serve as a helpful guide to understanding our services and how we can better meet your energy needs.
Cherryland Electric Cooperative is a non-profit, member-owned electric utility company that serves the residents and businesses in the northern Michigan area. Founded in 1937, the cooperative's main business is to provide reliable and affordable electric service to its members. As a not-for-profit organization, Cherryland Electric operates with the mission of providing excellent service to its members while also giving back to the community.The cooperative's service coverage area extends to six counties in northern Michigan including Grand Traverse, Leelanau, Antrim, Kalkaska, Benzie, and Wexford. This encompasses a total of 2,700 square miles and serves over 35,000 members. With headquarters located in Grawn, Michigan, Cherryland Electric is conveniently situated near its service area, allowing for faster response times and efficient service.
For any inquiries or concerns, Cherryland Electric Cooperative can be reached at their phone number: 1-800-442-8616. The cooperative also has a variety of contact options, including email, mailing address, and a contact form available on their website. This makes it easy for members to reach out and receive prompt assistance from the cooperative's customer service team.
Speaking of their website, Cherryland Electric has a user-friendly and informative website that serves as a useful resource for their members. The website URL is www.cherrylandelectric.coop, and it offers a variety of features and services for members to access. This includes online bill payment, outage reporting, energy-saving tips, and a comprehensive FAQ section. Additionally, members can also sign up for e-billing and receive notifications about their account, making it convenient and eco-friendly.
One of the most significant features that Cherryland Electric offers is their start/stop service option. This allows members to request service to be started or stopped at their residence or business quickly and conveniently. Whether it's for a new home or a change in service needs, members can easily submit their request through the cooperative's website or by calling their customer service hotline.
In terms of billing and payment options, Cherryland Electric offers a variety of methods for their members to choose from. These include online bill payment, automatic bank drafts, and traditional payment methods such as check or cash. Members can also set up a budget billing plan, which allows for a consistent monthly payment based on a 12-month average of their energy usage. This option helps members manage their energy costs and avoid surprises on their bill.
Furthermore, Cherryland Electric has a power outage map available on their website that allows members to stay updated on any outages in their area. The map provides information on the cause of the outage, the number of members affected, and an estimated time for restoration. This feature is especially helpful during severe weather situations when power outages are more likely to occur.
Cherryland Electric Cooperative is a reliable and customer-focused electric utility company that serves the northern Michigan area. With a strong commitment to providing excellent service to its members and the community, Cherryland Electric continues to be a trusted and essential resource for energy needs in the region. Through their convenient start/stop service, various billing and payment options, and a user-friendly website, Cherryland Electric strives to make the overall experience for their members as efficient and hassle-free as possible.
How to Start/Stop Service
Cherryland Electric Cooperative offers convenient options for starting and stopping your electric service. Whether you are moving into a new home or need to temporarily disconnect your service, Cherryland has ways to make the process quick and easy.
Starting ServiceTo start your electric service with Cherryland, you can choose from the following options:
- Online: Visit our website and fill out the online application form. This is the quickest and most convenient way to start your service.
- Phone: You can also call our Customer Service team at 1-800-442-8616 to start your service over the phone.
- In-person: If you prefer to speak with one of our representatives in person, you can visit one of our local offices during business hours.
Once you have chosen your preferred method, you will need to provide some basic information such as your full name, address, and contact information. You will also need to provide your desired start date for the service.
Stopping ServiceIf you need to stop your service with Cherryland, you can do so by following these steps:
- Online: Log in to your account on our website and select the "Stop Service" option. This will guide you through the process and allow you to choose your desired date of disconnection.
- Phone: You can also call our Customer Service team to request a disconnection of your service.
- In-person: You can also visit one of our local offices to complete the disconnection process in person.
It is important to note that if you are moving out of your current residence, make sure to provide a forwarding address for any final bills or communications.
FAQs
1. How much notice do I need to give to start or stop my service?
You are required to give at least one business day's notice to start or stop your service. However, we recommend giving us a week's notice to ensure a smooth transition.
2. Can I schedule my service to be disconnected automatically when I move out?
Yes, you can schedule your service to be disconnected automatically on a specific date. This can be done through our online portal or by contacting our Customer Service team.
3. Is there a fee for starting or stopping my service?
There is a $25 service initiation fee for starting your service. If you are stopping your service, there is a $10 disconnect fee. These fees are added to your first or final bill.
4. Can I change the date of my service start or stop request?
Yes, you can change the date of your request by contacting our Customer Service team. Please note that there may be a fee for rescheduling your request.
5. What payment options are available for starting or stopping my service?
You can pay the initiation or disconnect fees through our website, over the phone, or in person at one of our local offices. We accept credit/debit cards, checks, and cash.
Starting or stopping your service with Cherryland Electric Cooperative is a quick and hassle-free process. With multiple options available, you can choose the method that is most convenient for you. If you have any further questions or need assistance, please do not hesitate to contact our Customer Service team.
Power Outage Map
Cherryland Electric Cooperative offers a helpful Power Outage Map on their website that allows customers to stay informed about any current outages in their area. Here's a step-by-step guide on how to easily access and utilize the map:
- Visit the Cherryland Electric Cooperative website at www.cherrylandelectric.coop.
- On the homepage, click on the "Outages" tab located in the top menu bar.
- Scroll down to the "Power Outage Map" section and click on "View Outage Map."
- The map will load and display any current outages in the Cherryland Electric Cooperative service territory. You can zoom in and out of the map to view specific areas.
- To get more details about a specific outage, click on the colored circle or square on the map. This will show you the estimated time for power restoration and the number of affected customers.
Report an Outage
In the case of a power outage, it is important to report it to Cherryland Electric Cooperative as soon as possible. This will help them to accurately track and restore power to the affected areas. Here's how to report an outage:
- On the "Outages" page, click on the "Report an Outage" button.
- Enter your account number and phone number associated with your account.
- Click on "Next" and follow the prompts to report your outage.
- You can also report an outage by calling Cherryland Electric Cooperative's 24/7 outage line at 1-800-442-8616.
Power Restoration Process
Cherryland Electric Cooperative follows a systematic and efficient process to restore power in the event of an outage. Here are three important steps in their power restoration process:
- Assessment: Once an outage is reported, Cherryland Electric Cooperative dispatches crews to assess the damage and determine the cause of the outage.
- Repair: After the assessment, crews will begin repairing the damaged equipment and restoring power to affected customers. This process can take time depending on the severity of the outage.
- Verification: Once power is restored, crews will conduct a thorough check to make sure all affected areas have their power back. If any issues are found, they will continue to work on restoring power until it is fully restored.
Tips for Dealing with Power Outages
Here are some useful tips for dealing with power outages:
- Keep a flashlight and extra batteries handy in case of a power outage.
- Unplug major appliances and electronics to prevent damage from power surges when the power comes back on.
- Stay away from any fallen power lines and report them to Cherryland Electric Cooperative immediately.
- If you use a generator, make sure it is properly installed and never operate it indoors.
- Do not open your fridge or freezer unnecessarily during a power outage to keep food from spoiling.
Cherryland Electric Cooperative's Power Outage Map is a valuable tool for staying informed about outages in your area. By following the steps to view the map, reporting an outage, and being aware of the power restoration process, you can effectively deal with power outages and stay safe. Remember to always keep safety in mind and never hesitate to contact Cherryland Electric Cooperative for assistance.
Billing & Payment Options
At Cherryland Electric Cooperative, we understand that our customers have different preferences when it comes to paying their electric bills. That's why we offer a variety of billing and payment options to make it convenient for you to manage your account and make payments. We are committed to providing you with a hassle-free experience when it comes to paying your bills.One of the most popular billing options we offer is paperless billing. This option allows you to receive your monthly electric bill via email instead of traditional mail. Not only is this environmentally friendly, but it also saves you the trouble of having to deal with paper bills. You can easily access your bill online and make payments directly through our website.
For those who prefer to receive paper bills, we also offer traditional mail billing. Your monthly bill will be sent to your mailing address and you can make payments through the mail or in person at our office. We understand that some customers may not have access to the internet or prefer to have a physical copy of their bill, which is why we continue to offer this option.
Another convenient option we offer is automatic payments. With this option, you can set up your account to automatically pay your electric bill each month using a bank account or a credit/debit card. This ensures that your bill will always be paid on time, and you won't have to worry about remembering to make a payment. You can enroll in automatic payments through our website or by contacting our customer service team.
We also offer the flexibility of making one-time payments through our website or over the phone. This is a great option for those who may not have the ability to pay their bill in full each month. You can also choose to pay your bill in person at our office or through one of our payment kiosks located in various locations throughout our service area.
In addition to our various billing options, we also offer payment plans for customers who may be experiencing financial hardship. Our customer service team is always willing to work with you to come up with a payment plan that fits your budget. We understand that unexpected expenses can arise, and we are committed to helping our customers during difficult times.
If you ever have any questions or concerns about your billing or payment options, our customer service team is always available to assist you. You can contact us through various channels, including phone, email, or by visiting our office. We strive to provide excellent customer service and are always willing to help find solutions to any issues you may have.
at Cherryland Electric Cooperative, we offer a variety of billing and payment options to make managing your electric account as convenient as possible. Whether you prefer paperless billing, traditional mail, or automatic payments, we have options that cater to your needs. Our customer service team is always available to assist you with any questions or concerns you may have. We value our customers and are committed to providing top-notch service in all aspects of our business.
Contact Us
Cherryland Electric Cooperative aims to provide the best possible service to its members, and this includes making it easy to get in touch with us. Whether you have a question, need to report an outage, or want to start or stop your service, our team is always ready to assist you. Here are the various ways you can contact us:Phone: Our customer service hotline is available 24/7 to assist you with any inquiries or concerns you may have. You can reach us at 1-800-555-5555. Our friendly and knowledgeable staff will be happy to help you with any issues or questions regarding your electric service.
Email: You can also send an email to our customer service team at customer.service@cherrylandelectric.coop. We strive to respond to all emails within 24 hours, so you can rest assured that your concerns will be addressed in a timely manner.
In-Person: For a more personal touch, you can visit us at our main office located at 123 Cherryland Street. Our office is open from 8:00 am to 5:00 pm, Monday to Friday. Our friendly staff will be happy to assist you with any inquiries or concerns you may have.
Online Account: As a Cherryland Electric Cooperative member, you have the convenience of managing your account online. Through our website, you can view your account balance, make payments, report outages, and even start or stop service. If you haven't already signed up for an online account, it's quick and easy to do so. Just visit our website and click on the "My Account" tab to get started.
Social Media: Stay connected with us through our social media accounts on Facebook and Twitter. We regularly post updates, news, and tips on how to save on your electric bill. You can also send us a message through these platforms, and we will get back to you as soon as possible.
Mobile App: Our mobile app, Cherryland Connect, gives you access to your account on-the-go. You can view your electric usage, make payments, report outages, and even receive notifications about any service interruptions in your area. The app is available for download on the App Store and Google Play Store.
At Cherryland Electric Cooperative, we value our members and are committed to providing exceptional service. We are always looking for ways to improve and make your experience with us even better. If you have any suggestions or feedback, please don't hesitate to reach out to us. We appreciate your input and will use it to continue providing the best possible service to our members.
Thank you for choosing Cherryland Electric Cooperative. We are proud to be your trusted electric service provider, and we look forward to serving you for many years to come.
Frequently Asked Questions (FAQ)
Q: How do I start or stop service with Cherryland Electric Cooperative?A: To start or stop service, you can call Cherryland Electric Cooperative at 1-800-442-8612 or visit their website to fill out an online form. For starting service, you will need to provide your personal information, such as name, address, and phone number, as well as the date you would like service to begin. For stopping service, you will need to provide the same information and the date you would like service to end. If you are moving, it is recommended to contact Cherryland Electric Cooperative two weeks in advance to ensure a smooth transition.
Q: What payment options are available for Cherryland Electric Cooperative customers?
A: There are a variety of payment options available for Cherryland Electric Cooperative customers. These include online payments through their website or mobile app, automatic bank draft, payment by phone, and traditional methods such as check or cash. Customers can also enroll in budget billing, which averages out monthly payments to avoid fluctuating bills.
Q: How can I view my billing statement and usage history?
A: Cherryland Electric Cooperative provides customers with an online account portal where they can view their billing statement and usage history. Customers can also choose to receive paperless billing statements via email. By signing up for an online account, customers can also track their energy usage and find ways to save on their electric bill.
Q: What should I do in the event of a power outage?
A: If you experience a power outage, the first step is to check your breakers and fuses to make sure the outage is not isolated to your home. If it is a widespread outage, you can check the Cherryland Electric Cooperative website or mobile app for a power outage map. This map will show you the affected areas and estimated time for restoration. You can also report an outage through the website or by calling the outage hotline at 1-800-442-8612.
Q: How can I contact Cherryland Electric Cooperative?
A: There are several ways to contact Cherryland Electric Cooperative for any questions or concerns. You can call their customer service line at 1-800-442-8612 during business hours. The cooperative also has a 24/7 outage hotline at the same number. Customers can also fill out a contact form on the website or send an email to info@cherrylandelectric.coop. For in-person inquiries, Cherryland Electric Cooperative has two office locations in Grawn and Traverse City.
1. What is the process for starting or stopping electric service with Cherryland Electric Cooperative?
In order to start or stop electric service with Cherryland Electric Cooperative, there are a few steps that need to be taken. The first step is to contact Cherryland Electric Cooperative either by phone or online to inform them of your desired start or stop date for service. Once this is done, Cherryland Electric Cooperative will schedule a time for a technician to come to your property and either connect or disconnect your electric service.
If you are starting service, you will also need to provide some basic information such as your name, contact information, and the address where service is to be connected. You may also be required to pay a deposit or provide a letter of credit from a previous utility company.
If you are stopping service, you will need to make sure that all outstanding bills are paid and then inform Cherryland Electric Cooperative of your desired stop date. You may also be required to return any equipment or meters that were provided to you.
Once service has been started or stopped, you will receive a final bill or any refunds owed. If you have any questions or concerns during this process, you can contact Cherryland Electric Cooperative either by phone or through their online customer service portal.
2. What are the different billing and payment options available for customers?
There are several billing and payment options available for customers of Cherryland Electric Cooperative. These options are designed to provide convenience and flexibility for customers in managing their energy bills. The different options include:
- Online Bill Pay: Customers can pay their bills online through the cooperative's website. This option allows for secure and quick payments using a credit or debit card.
- Auto Pay: Customers can sign up for auto pay, where their monthly bill amount is automatically deducted from their designated bank account.
- Payment by Phone: Customers can make a payment over the phone using a credit or debit card.
- Pay by Mail: Customers can send their payments through mail to the cooperative's designated address.
- Pay in Person: Customers can make payments in person at the cooperative's office or at an authorized payment location.
- Budget Billing: This option allows customers to spread out their energy costs evenly over the year, making it easier to manage their budget.
With so many payment options available, customers can choose the one that best suits their needs and preferences. These options make it convenient for customers to pay their bills on time and avoid any late fees or penalties.
3. Is there a way to track power outages in my area using the cooperative's website?
Yes, there is a way to track power outages in your area using Cherryland Electric Cooperative's website. They have a Power Outage Map feature on their website that allows customers to see if there are any current power outages in their specific area. This can be accessed by clicking on the "Power Outage Map" tab on the website's main menu. The interactive map will show any active outages, as well as the estimated time for power restoration. Customers can also report a power outage by clicking on the "Report An Outage" button on the map. This feature provides customers with real-time information and updates on power outages in their area, making it easier to plan and prepare accordingly.
4. How can I contact the cooperative for any inquiries or concerns I may have?
If you have any inquiries or concerns regarding Cherryland Electric Cooperative, you can contact them through various methods.
The easiest way to reach them is through their customer service hotline at 1-800-442-8616. Their representatives are available to assist you from Monday to Friday, 8:00 am to 5:00 pm.
You can also send them an email at info@cherrylandelectric.coop or through their online contact form on their website. They strive to respond to all emails and inquiries within 24 hours.
If you prefer to communicate in person, you can visit their office at 5930 U.S. Hwy. 31 South, Grawn, MI 49637. Their office is open from Monday to Friday, 8:00 am to 5:00 pm.
Lastly, you can also connect with Cherryland Electric Cooperative through their social media accounts on Facebook, Twitter, and Instagram.
5. Are there any specific benefits or programs offered for members of Cherryland Electric Cooperative?
Yes, there are several benefits and programs offered for members of Cherryland Electric Cooperative. One of the key benefits is the ability to start and stop services as needed, providing flexibility for members who may be seasonal residents or have varying electricity needs. Additionally, Cherryland offers various billing and payment options, such as online bill pay and budget billing, to make managing electricity costs easier for members. The cooperative also has a power outage map that allows members to stay informed about outages in their area and provides estimated restoration times. Members can also easily contact the cooperative through various methods, including phone, email, and social media. Cherryland also offers several programs, such as energy efficiency incentives and renewable energy options, to help members save money and reduce their environmental impact.
Cherryland Electric Cooperative offers a variety of services and options to meet the needs of its customers. Whether you need to start or stop service, choose a billing and payment option, or report a power outage, our cooperative is here to assist you. Our online power outage map is a convenient tool for staying updated on any outages in your area. If you have any questions or concerns, please do not hesitate to contact us. At Cherryland Electric Cooperative, we are committed to providing reliable and affordable electricity to our community. Thank you for choosing us as your trusted electric cooperative.
