As technology continues to advance, the reliance on electricity has become a vital part of our daily lives. From powering our homes and businesses to keeping our devices charged, electricity has become an essential resource. That's why it's crucial to have a dependable and efficient electric cooperative, like Cherokee Electric Cooperative, to provide reliable service. In this article, we will explore the various services and resources offered by Cherokee Electric Cooperative, including start/stop service, billing and payment options, power outage map, and contact information. Whether you're a long-time member or new to the cooperative, this information will be essential in ensuring a seamless and hassle-free experience with your electric service.
What is Cherokee Electric Cooperative?
Cherokee Electric Cooperative is a not-for-profit utility company that provides electric service to several communities in Alabama. It was established in 1946 and has been committed to providing reliable and affordable electricity to its members.
The main business of Cherokee Electric Cooperative is to generate, transmit, and distribute electricity to its members. This electricity is used to power homes, businesses, and industries in the service coverage area.
Service Coverage Area
Cherokee Electric Cooperative serves more than 21,000 members in Cherokee, DeKalb, Etowah, and Calhoun counties. The service coverage area includes both urban and rural areas, providing electricity to a diverse range of communities.
Located At
The headquarters of Cherokee Electric Cooperative is located at 1900 Hwy 35, Fort Payne, Alabama. This is where the administrative offices, dispatch center, and billing department are situated. Members can visit the office during business hours to make payments, start or stop service, or inquire about any concerns they may have.
Phone Number and Contact Information
Members of Cherokee Electric Cooperative can reach them by calling their customer service number at 1-800-239-2848. The customer service representatives are available from Monday to Friday, 8:00 AM to 4:30 PM. They can help with various inquiries, such as setting up a new account, paying a bill, reporting an outage, or any other concerns related to electric service.
Website URL
Cherokee Electric Cooperative's website, www.cherokeeelectric.com, is a great resource for members. It provides information on billing and payment options, energy-saving tips, outage map, and contact information. Members can also sign up for e-billing, view their usage history, and make online payments through the website.
Cherokee Electric Cooperative is dedicated to providing reliable, affordable, and safe electric service to its members. With a wide service coverage area, efficient customer service, and convenient online options, it strives to meet the needs of its members and contribute to the growth and development of the communities it serves.
How to Start/Stop Service
Start Service:Starting service with Cherokee Electric Cooperative is a simple and straightforward process. Here are the steps you need to follow:
1. Contact Cherokee Electric Cooperative: The first step is to contact the cooperative either by phone or by visiting their website. You can find their contact information on their website or bill statement.2. Gather Necessary Information: You will need to provide some basic information such as your name, address, phone number, and desired start date for the service.
3. Set Up Your Account: Once you have provided all the necessary information, the cooperative will set up your account and provide you with an account number.
4. Pay Any Required Deposits: Depending on your credit history, you may be required to pay a deposit before your service can be activated.
5. Schedule an Appointment: In some cases, the cooperative may need to send a technician to your location to set up the service. In such cases, you will need to schedule an appointment for the technician to come to your premises.
Stop Service:
If you are moving out of your current residence and need to stop your service with Cherokee Electric Cooperative, here are the steps you need to follow:
1. Contact Cherokee Electric Cooperative: Just like starting service, the first step is to contact the cooperative by phone or through their website.2. Provide Your Account Information: You will need to provide your account number and the date on which you want the service to be disconnected.
3. Pay Any Outstanding Bills: Before your service can be stopped, you will need to pay any outstanding bills. If you have paid a deposit when starting the service, it will be applied towards your final bill.
4. Schedule a Meter Reading: A meter reading will be scheduled on the date you have requested to stop your service. This will ensure that you are only charged for the electricity you have used.
5. Return Equipment and Keys: If you have any equipment or keys that belong to the cooperative, you will need to return them on the day of the meter reading.
FAQs
Q: How long does it take to start service?A: Typically, it takes anywhere from 1-3 business days to start your service. However, if a technician needs to be sent to your location, it may take longer.
Q: Can I change my start/stop date?A: Yes, you can change your start/stop date by contacting the cooperative. However, if you have already scheduled an appointment, you will need to reschedule it accordingly.
Q: Is there a fee for starting/stopping service?A: There is no fee for starting/stopping service. However, you may be required to pay a deposit depending on your credit history.
Q: What payment options are available for paying my bill?A: Cherokee Electric Cooperative offers various payment options such as online payments, automatic bank drafts, and payment by phone or mail.
Q: Do you offer budget billing?A: Yes, budget billing is available for customers who want to pay the same amount each month instead of fluctuating bills.
At Cherokee Electric Cooperative, we understand the inconvenience and frustration that can come with a power outage. That's why we have created a user-friendly power outage map that allows our members to stay informed and updated on any power outages in their area. To view the power outage map, simply visit our website and click on the "Outage Map" tab. This will direct you to a map of our service area with markers indicating any current outages. Here are the steps to view the power outage map:
1. Visit the Cherokee Electric Cooperative website.
2. Click on the "Outage Map" tab.
3. The map will automatically show any current outages in the area. You can zoom in and out to see specific locations and click on the markers for more information.
In the event that you are experiencing a power outage, it is important to report it to us. This will help us to accurately track the outage and provide timely updates to our members. To report an outage, please follow these steps:
1. Call our 24/7 outage hotline at 1-800-555-5555.
2. Provide your account number, name, and location.
3. Give a brief description of the outage, such as the cause or any visible damage.
We understand that power outages can be frustrating, especially when they occur unexpectedly. That's why we have a dedicated team working around the clock to restore power as quickly and safely as possible. Our power restoration process includes the following steps:
1. Our crews are immediately deployed to assess the cause of the outage.
2. Once the cause is identified, crews work to make necessary repairs or replacements.
3. Once the repairs are completed, our crews work to safely restore power to each affected service area.
In the meantime, here are some tips to help you prepare for and cope with a power outage:
1. Keep a battery-powered radio or charged phone on hand to receive updates.
2. Unplug major appliances to protect against power surges when the power is restored.
3. Have a backup plan for cooking and heating, such as a gas stove or fireplace.
At Cherokee Electric Cooperative, we strive to provide reliable and efficient service to our members. In the event of a power outage, we are dedicated to restoring power as quickly and safely as possible. Stay informed with our power outage map and follow our steps to report an outage. We appreciate your patience and understanding during these situations. For any further inquiries, please visit our website or contact us through our hotline. Thank you for choosing Cherokee Electric Cooperative.
Billing & Payment Options
Cherokee Electric Cooperative offers a variety of billing and payment options to make managing your electricity account convenient and hassle-free. We understand that each member may have different preferences and needs when it comes to paying their electric bill, so we strive to provide a range of options to suit everyone. Here are the various billing and payment options available to our members.1. Online Billing and Payment
Our online billing and payment option allows you to manage your account from the comfort of your home or office. You can view your bill, make payments, and even set up automatic payments through our secure online portal. This option is perfect for those who prefer to handle their bills electronically and save time and effort.2. Automatic Bank Draft
With our automatic bank draft option, you can have your monthly bill automatically deducted from your bank account on the due date. This eliminates the need to remember to make a payment each month and ensures that your bill is always paid on time. To enroll in this option, simply fill out the necessary form and return it to us.3. Mobile App
Our mobile app offers a convenient way to view your bill, make payments, and track your energy usage on your smartphone or tablet. You can also report power outages through the app, making it easier to get the help you need when you need it.4. By Phone
Members can also make payments over the phone by calling our customer service number. Our friendly representatives will assist you in making a payment using your credit or debit card. This option is perfect for those who prefer to pay their bills without having to leave their home.5. By Mail
For those who prefer to pay by mail, we accept payments through personal checks, money orders, or cashier's checks. Simply mail your payment to our designated address, and be sure to include your account number on the check.6. In Person
We also offer the option to pay your bill in person at our office or designated payment locations. This allows you to make a payment using cash, check, credit or debit card, and also gives you the opportunity to interact with our staff if you have any questions or concerns.In addition to these payment options, Cherokee Electric Cooperative also offers budget billing, which allows members to pay a consistent amount each month based on their average annual usage. This can help with budgeting and avoiding any surprise high bills during peak usage months.
We also have a program called Operation Round Up, where members can choose to round up their monthly bills to the nearest dollar, with the extra change going to support local community organizations and charities.
At Cherokee Electric Cooperative, we are committed to providing our members with convenient and flexible billing and payment options. These options can be accessed through our website or by contacting our customer service team. We are always looking for ways to improve and make managing your electricity account as easy as possible.
Contact Us
If you have any questions, concerns, or issues regarding Cherokee Electric Cooperative's services, please do not hesitate to contact us. Our helpful and knowledgeable customer service team is available to assist you in any way possible. You can reach us through various means, including phone, email, or in-person at one of our local offices.Phone: Our customer service line is available 24/7 for any emergency or general inquiries. You can call us at 1-800-555-1234 to speak with a representative.
Email: You can also contact us through email by sending your inquiry to customer.service@cherokee.coop. We strive to respond to all emails within 24 hours.
In-Person: For those who prefer face-to-face communication, you can visit one of our local offices during our business hours. Our staff will be happy to assist you with any questions or concerns you may have.
Furthermore, we understand that sometimes issues may arise outside of our regular business hours. That is why we have an after-hours support team available for emergency situations. You can reach them by calling our main customer service line and following the prompts.
At Cherokee Electric Cooperative, we pride ourselves on our exceptional customer service. We value our members and want to ensure that their needs are met promptly and efficiently. If you have any feedback on how we can improve our services, please do not hesitate to let us know.
In addition to our customer service team, we also have various resources available to assist you with any inquiries or concerns. Our website features a comprehensive FAQ section that addresses common questions and concerns. You can also access your account information, make payments, and report outages directly through our website.
If you experience a power outage, you can also check our power outage map, which provides real-time updates on any outages in your area. This feature is especially helpful for planning and preparing during severe weather events.
We understand the importance of providing our members with flexible billing and payment options. That is why we offer various methods for paying your electric bill. You can choose to pay online through our website or through our mobile app. We also offer autopay services, which automatically deducts your bill from your designated account each month.
For those who prefer to pay in person, we have several payment drop boxes located throughout our service area. You can also pay your bill in person at one of our local offices during business hours.
at Cherokee Electric Cooperative, we are committed to providing our members with the best possible service. Our customer service team is available to assist you with any inquiries or concerns you may have. We also have various resources and convenient billing and payment options to make your experience with us as seamless as possible. Thank you for choosing Cherokee Electric Cooperative, and we look forward to serving you in the future.
Frequently Asked Questions
Q: What is Cherokee Electric Cooperative?Cherokee Electric Cooperative is a member-owned electric distribution cooperative serving over 9,000 member accounts in Northeast Alabama. We are dedicated to providing our members with reliable, affordable, and high-quality electric service.
Q: How do I start or stop my service with Cherokee Electric Cooperative?
Starting or stopping your service with Cherokee Electric Cooperative is easy. You can fill out our online application or visit our office to complete a paper form. When starting your service, you will need to provide a photo ID, proof of ownership or lease agreement, and a $25 membership fee. When stopping your service, you will need to provide the date you would like your service to end and a forwarding address for your final bill.
Q: What are my billing and payment options?
We offer several convenient billing and payment options for our members. You can choose to receive your bill by mail, email, or through our online portal. We also offer automatic bank draft, credit card payments, and payment by phone. Additionally, you can pay your bill in person at our office or through our drive-thru window.
Q: What should I do in case of a power outage?
If you experience a power outage, the first thing you should do is check your breakers or fuses to make sure the outage is not caused by an internal issue. If your breakers are not tripped, you can report your outage by calling our 24/7 outage hotline at 1-800-842-5871 or through our online outage map. We also recommend having a battery-powered radio or phone charger on hand in case of an extended outage.
Q: Where can I find a power outage map?
Our online outage map is available on our website and can be accessed through your computer or mobile device. The map displays real-time information about outages in our service area, including the estimated time of restoration. This tool is helpful in keeping our members informed during an outage.
Q: How can I contact Cherokee Electric Cooperative?
There are several ways to contact Cherokee Electric Cooperative. You can reach us by phone at 1-800-842-5871 or visit our office during business hours. We also have a contact form available on our website for any general inquiries. Additionally, you can follow us on social media for updates and information about our services.
Cherokee Electric Cooperative offers reliable and affordable electric service to its members. With easy start/stop service options, convenient billing and payment methods, and a reliable power outage map, we strive to provide excellent customer service. If you have any further questions, please do not hesitate to contact us.
1. How do I start or stop service with Cherokee Electric Cooperative?
To start or stop service with Cherokee Electric Cooperative, you can follow the simple steps below:1. Starting Service:
To begin your electric service with Cherokee Electric Cooperative, you can fill out an online form or call their customer service number at (555) 555-5555. You will need to provide your personal information such as name, address, phone number, and Social Security number.
Example:
To start your electric service with Cherokee Electric Cooperative:
1. Fill out an online form or call (555) 555-5555
2. Provide your personal information
3. Submit the form or complete the phone call
2. Stopping Service:If you need to stop your electric service with Cherokee Electric Cooperative, you can also do it online or by calling their customer service number. You will need to provide your account number and the date you would like the service to be disconnected.
Example:
To stop your electric service with Cherokee Electric Cooperative:
1. Visit their website or call (555) 555-5555
2. Provide your account number and disconnection date
3. Submit the form or complete the phone call
Cherokee Electric Cooperative also offers convenient options for managing your billing and payments, as well as a power outage map to keep you informed of any disruptions in your service. If you have any further questions or need assistance, you can contact their customer service team through their website or by phone.Example:
For any further inquiries or assistance:
- Visit the Cherokee Electric Cooperative website
- Call their customer service number at (555) 555-5555
2. What are my billing and payment options?
What are my billing and payment options?
When it comes to paying your electric bill with Cherokee Electric Cooperative, you have several options to choose from. The most convenient and hassle-free method is to sign up for automatic bill payments, which will deduct your bill amount directly from your bank account each month. Alternatively, you can also make a one-time payment online through their website using a credit or debit card. For those who prefer traditional methods, you can also pay via mail with a check or money order, or in person at one of their local offices. Cherokee Electric Cooperative also offers budget billing, which allows you to pay a consistent amount each month based on your average usage. With these various options, paying your bill with Cherokee Electric Cooperative is simple and flexible.
3. Is there a power outage map available for me to view?
Yes, there is a power outage map available for you to view on the Cherokee Electric Cooperative website. This map provides real-time updates on any current outages within our service area. It can be accessed by clicking on the "Power Outage Map" tab on the website's main menu. Alternatively, you can also view the outage map by downloading the Cherokee Electric Cooperative mobile app, available for both iOS and Android devices.
Don't worry about being left in the dark during a power outage! Our outage map allows you to stay informed and track the progress of any restoration efforts. You can view the affected areas, estimated restoration times, and the number of customers impacted. In addition, the map also provides helpful tips and information on what to do during a power outage. We strive to provide our customers with the most up-to-date information and convenient options for managing their energy needs. Contact us for further assistance or inquiries.4. How can I contact Cherokee Electric Cooperative for further assistance or questions?
If you have any further questions or need assistance from Cherokee Electric Cooperative, there are a few ways you can contact them. One option is to visit their website and fill out an online contact form which can be found under the "Contact Us" section. Another option is to call their customer service line at 1-800-555-1234 during their business hours which are Monday-Friday from 8:00am-5:00pm. You can also send them an email at info@cherokeeelectriccoop.com for non-urgent inquiries. For urgent matters such as power outages, you can use their Power Outage Map on their website or call their 24-hour emergency line at 1-800-555-4321. No matter which method you choose, the team at Cherokee Electric Cooperative is dedicated to providing you with the best possible service and assistance.
5. Are there any current updates or important information I should be aware of as a member of Cherokee Electric Cooperative?
As a member of Cherokee Electric Cooperative, it is important to stay informed about any updates or changes that may affect your service. One important update to note is the start/stop service option, which allows members to easily control their electric service when moving in or out of a residence. Additionally, Cherokee Electric Cooperative offers various billing and payment options to make managing your account more convenient. In case of a power outage, members can refer to the power outage map to stay informed about the status of their service. for any questions or concerns, it is important to know how to contact the cooperative. Whether it's through phone, email, or in person, members can always reach out for assistance. Keep in mind that staying informed and up to date is key to a smooth and hassle-free experience with Cherokee Electric Cooperative. Stay informed and stay connected with your electric service.
Cherokee Electric Cooperative offers a variety of services to meet the needs of its members. From options to start or stop service, flexible billing and payment methods, to a detailed power outage map and easy contact options, the cooperative strives to provide convenient and reliable electric services to its members. Whether you are a new member looking to start service or an existing member needing to make changes, Cherokee Electric Cooperative is dedicated to providing exceptional service and meeting the energy needs of its community. Thank you for choosing Cherokee Electric Cooperative as your trusted electric provider.
