Electricity is an essential part of our daily lives, powering our homes, businesses, and communities. And at the heart of this system lies a cooperative that has been providing reliable and affordable electricity for over 80 years - Capital Electric Cooperative. As a member-owned organization, Capital Electric serves over 27,000 members in 14 counties in North Dakota, providing not just electricity, but also a range of services to meet the needs of their members. In this article, we will take a closer look at Capital Electric Cooperative and its services, including start/stop service, billing and payment options, the power outage map, and how to contact them. Whether you are a current member or considering joining, this information is crucial for understanding how Capital Electric Cooperative can meet your energy needs and support your community.
What is Capital Electric Cooperative?
Capital Electric Cooperative is a utility company that provides electricity to residential, commercial, and industrial customers in a 2,000 square mile service area in North Dakota. It is a member-owned cooperative, meaning that its customers are also its owners and have a say in how the company is run.
The cooperative was founded in 1948 and has since grown to serve over 19,000 members. Its main business is the generation, transmission, and distribution of electricity to its members.
Capital Electric Cooperative is located in Bismarck, North Dakota, and has a team of dedicated employees who work tirelessly to provide reliable and affordable electricity to its members.
Service Coverage Area
Capital Electric Cooperative's service area covers roughly 2,000 square miles in central and western North Dakota. The cooperative serves customers in Burleigh, Emmons, Kidder, McLean, Mercer, Morton, Oliver, and Sheridan counties.
In this vast service area, Capital Electric Cooperative operates over 4,000 miles of power lines, serving both urban and rural areas.
Located At
Capital Electric Cooperative's main office is located at 4111 State Street in Bismarck, North Dakota. The cooperative also has district offices in Washburn, Mercer, and McLaughlin to provide easier access for its members.
Phone Number and Contact Information
For any inquiries or concerns, members can contact Capital Electric Cooperative at (701) 223-1513 during office hours, or use the 24/7 outage line at 1-800-494-6272. Members can also reach the cooperative through email at info@capitalelec.com or by filling out the contact form on the cooperative's website.
Website URL
Capital Electric Cooperative's website, www.capitalelec.com, is a valuable resource for its members. Here, members can find information about the cooperative's services, billing and payment options, outage map, and more.
The website also offers an online account management system where members can view their account information, make payments, and sign up for paperless billing.
Capital Electric Cooperative is more than just an electricity provider. It is a member-owned cooperative that puts its members' needs first. With its dedication to providing affordable and reliable electricity, its extensive coverage area, and its commitment to customer service, Capital Electric Cooperative has become an essential part of the North Dakota community. If you are a member, make sure to take advantage of its online services, and if you are not yet a member, consider joining the cooperative today.
How to Start/Stop Service
When it comes to starting or stopping service with Capital Electric Cooperative, there are several options available to make the process as convenient as possible for customers. Here are some ways to start/stop service and the possible steps to take:
Online
One of the easiest ways to start or stop service with Capital Electric Cooperative is by utilizing their online services. Simply visit their website and click on the “Start/Stop Service” tab. From there, you will be prompted to fill out a form with your personal information, including your address, contact information, and desired start or stop date. Once submitted, a representative from Capital Electric Cooperative will reach out to you to complete the process.
Phone
If you prefer to speak with a representative directly, you can call Capital Electric Cooperative's customer service line. They will be able to assist you in starting or stopping your service over the phone. Be sure to have your account information and desired start or stop date ready when you call.
In Person
For those who prefer face-to-face interaction, you can visit any Capital Electric Cooperative office during business hours to start or stop service. A customer service representative will be able to assist you and answer any questions you may have.
FAQs
Here are some frequently asked questions about starting and stopping service with Capital Electric Cooperative:
How far in advance should I notify Capital Electric Cooperative to start or stop my service?
It is recommended to notify Capital Electric Cooperative at least two business days in advance for both starting and stopping service.
Do I need to be present for my service to be started or stopped?
For safety reasons, it is recommended to have someone present when the service is being started or stopped.
Is there a fee for starting or stopping service?
There is no fee for starting or stopping service with Capital Electric Cooperative. However, there may be an activation or reconnection fee if the service is stopped for non-payment.
Will I receive a final bill when I stop my service?
Yes, you will receive a final bill once your service has been stopped. This bill will include any remaining balance, as well as any applicable fees.
Can I transfer my service to a new address?
Yes, you can transfer your service to a new address within Capital Electric Cooperative's service area. You will need to contact customer service to complete the transfer.
Starting or stopping service with Capital Electric Cooperative is a simple and straightforward process. With multiple options available, customers can choose the method that is most convenient for them. By following the steps outlined above, you can ensure a smooth transition for your electric service needs. For any further questions or concerns, you can always contact Capital Electric Cooperative's customer service team for assistance.
To report an outage, click on the outage icon on the map or the "Report an Outage" button on the right side of the screen. This will take you to a form where you can provide details about the outage such as your location and any other important information. You can also report an outage by calling our 24/7 outage hotline at xxx-xxx-xxxx. Our team of dedicated professionals will work tirelessly to restore your power as quickly and safely as possible.
At Capital Electric Cooperative, we understand the inconvenience and frustration that comes with a power outage. That's why we have a well-defined power restoration process in place to ensure that your power is restored promptly. Firstly, we assess the cause and extent of the outage. Our skilled technicians will then work to repair any damaged equipment and restore power to essential facilities such as hospitals and police stations. Next, we focus on restoring power to the largest number of members in the shortest amount of time. we restore power to individual homes and businesses. We appreciate your patience and understanding during this process.
In the event of a power outage, there are a few tips you can follow to stay safe and comfortable. First and foremost, stay away from any downed power lines and report them immediately. It's also a good idea to have a battery-powered radio and flashlights in case of a prolonged outage. Keep your refrigerator and freezer closed to maintain food freshness. If you have a generator, make sure to use it safely and follow the manufacturer's instructions. And always have an emergency kit ready with essential items such as food, water, and first-aid supplies.
At Capital Electric Cooperative, we are committed to providing you with reliable and efficient service at all times. Our Power Outage Map is just one of the many ways we strive to keep you informed and connected. If you have any questions or concerns about our outage map or our services, please don't hesitate to contact us. Our dedicated team is always ready to assist you. Thank you for being a part of our cooperative community.
Billing & Payment Options
As a member of Capital Electric Cooperative, you have access to various billing and payment options to make managing your electric service easier and more convenient. Whether you prefer to pay your bill online, through the mail, or in person, we have options to suit your needs.
Online Payments: Our website offers a secure online payment portal where you can make one-time payments or set up automatic payments from your bank account or credit card. This option allows you to conveniently pay your bill anytime, anywhere.
Mail-in Payments: For those who prefer traditional methods, you can pay your bill by check or money order through the mail. Simply send your payment to our designated address, and be sure to include your account number on the check for accurate processing.
In-Person Payments: We also offer in-person payment options at our office location. You can pay your bill with cash, check, money order, or credit card at our customer service desk during our regular business hours.
Budget Billing: To help you manage your energy costs, we offer a budget billing program. This option allows you to pay a consistent amount each month based on your average energy usage, making it easier to budget for your electricity bill.
Levelized Billing: For those who prefer more predictable billing, we also offer levelized billing. This program calculates your payment based on your average energy usage over the past 12 months, ensuring that your bill stays consistent throughout the year.
Pay by Phone: If you're on-the-go or don't have access to the internet, you can also pay your bill over the phone by calling our customer service line. Just have your account number and payment information ready, and we'll process your payment in no time.
Automatic Bank Draft: Our automatic bank draft option allows you to have your bill payments automatically deducted from your bank account each month. This ensures that your bill is always paid on time without any extra effort on your part.
At Capital Electric Cooperative, we understand that everyone has different preferences when it comes to paying their bills. That's why we offer a variety of options to make it as convenient as possible for our members. If you have any questions about our billing and payment options, please don't hesitate to contact us. We're here to help in any way we can.
Thank you for choosing Capital Electric Cooperative as your electricity provider. We look forward to continuing to serve you and provide you with reliable, affordable, and convenient electric service.
Contact Us
If you have any questions or concerns regarding Capital Electric Cooperative's services, you can easily get in touch with us through various contact methods. Our team is dedicated to providing excellent customer service and ensuring that your experience with us is smooth and hassle-free.
Phone
One of the fastest ways to reach us is by giving us a call. Our customer service team is available Monday through Friday, from 8:00am to 5:00pm, to assist you with any inquiries. You can dial 1-800-123-4567 to speak with a representative. We also have a 24/7 automated phone service for your convenience.
You can also send us an email at customerservice@capitalelectriccoop.com and our team will get back to you as soon as possible. We strive to respond to all emails within 24 hours during regular business days.
Online Contact Form
You can also fill out our online contact form on our website. Simply visit our Contact Us page and provide your name, email, and message. Our team will get back to you via email or phone, whichever you prefer.
In Person
If you prefer speaking to someone in person, you can visit our office located at 123 Main Street, Capital City, State 12345. Our office hours are the same as our phone service hours, and our team will be happy to assist you with any inquiries.
Social Media
You can also connect with us on social media for updates, news, and announcements. Follow us on Facebook and Twitter to stay in the loop and interact with us. We also have a YouTube channel where we share helpful tips and information about our services.
At Capital Electric Cooperative, we value our customers and their opinions. If you have any feedback or suggestions, please do not hesitate to reach out to us. Your input helps us improve and provide the best service to our community. We look forward to hearing from you!
FAQ
1. How do I start or stop my service with Capital Electric Cooperative?To start or stop your service with Capital Electric Cooperative, you can either call our customer service number at 1-800-555-1234 or visit our website and complete the online form. Please have your account number and personal information handy when contacting us.
2. What are the different billing and payment options available?
We offer various billing and payment options to make it convenient for our customers. You can choose to receive your bill through mail, email or opt for paperless billing. We also offer automatic payments from your bank account or credit/debit card. In addition, you can make payments online, through our mobile app, by phone, or in person at one of our payment locations.
3. How can I report a power outage?
In case of a power outage, you can report it through our website by using the power outage map feature. This interactive map will show you the affected areas and you can also track the status of the outage. You can also call our customer service number at 1-800-555-1234 to report a power outage.
4. How can I contact Capital Electric Cooperative?
There are several ways to contact us – you can reach us through our customer service number at 1-800-555-1234, send an email to info@capitalelectriccoop.com, or visit one of our offices in person during our business hours. You can also connect with us on social media or fill out the contact form on our website.
5. Can I view my account information online?
Yes, you can view your account information online by creating an account on our website or through our mobile app. Once you have registered, you can view your billing history, make payments, and even report a power outage. This allows you to conveniently manage your account from anywhere and at any time.
6. How can I save energy and lower my electric bill?
We offer several energy-saving tips on our website and social media platforms. You can also request an energy audit for your home or business to identify any potential areas where you can save energy. We also offer energy-saving incentives and programs, such as rebates for purchasing energy-efficient appliances, to help our customers reduce their energy consumption and lower their electric bill.
7. What if I have a question or concern about my bill?
If you have a question or concern about your bill, you can contact our customer service department at 1-800-555-1234. Our representatives will be happy to assist you and address any issues you may have.
8. How does Capital Electric Cooperative ensure reliable and safe electricity?
We have a dedicated team of professionals who constantly monitor and maintain our equipment to ensure reliable and safe electricity for our customers. We also conduct regular inspections and maintenance of our power lines, as well as invest in new technology to improve the efficiency and reliability of our electric system.
9. Is Capital Electric Cooperative involved in the community?
Yes, we are actively involved in the communities we serve. We participate in local events and support community programs, such as education and safety initiatives. We also offer student scholarships and host educational programs for students in our service area.
10. How can I stay updated on news and updates from Capital Electric Cooperative?
You can stay updated on news and updates from Capital Electric Cooperative by following us on social media, signing up for our newsletter, and regularly checking our website. We also send out important updates and alerts through our mobile app.
1. What are the different billing and payment options available for customers?
Billing and Payment Options
Capital Electric Cooperative offers various billing and payment options to make it convenient for customers to manage their accounts. These options include:- Online Bill Pay: Customers can pay their bills securely and conveniently through the cooperative's website. This option allows for online payments using a credit or debit card, or through a bank account.
- Automatic Bank Draft: Customers can set up automatic payments by authorizing the cooperative to automatically deduct the amount from their bank account each month.
- Pay by Phone: Customers can call the cooperative's automated phone system to pay their bill using a credit/debit card or bank account. This option is available 24/7.
- Mail-in Payment: Customers can also choose to pay their bills by mailing a check or money order to the cooperative's address.
These billing and payment options provide customers with flexibility and ease in managing their electric bills. Customers can choose the option that best suits their needs and preferences.
2. How can I start or stop service with Capital Electric Cooperative?
To start or stop service with Capital Electric Cooperative, you have several options depending on your specific needs.
If you are a new member and would like to start service with Capital Electric Cooperative, you can fill out an online application on their website or visit their office in person to complete a paper application. You will need to provide your contact information, service address, and any other necessary documentation.
If you are an existing member and need to stop service, you can also do so through their website or by contacting their customer service department. You will need to provide your account number and a forwarding address for any final bills or refunds.
Online Application: To start or stop service through their website, go to the "Start/Stop Service" tab and fill out the appropriate form. Make sure to submit the form at least one business day before you would like service to begin or end.
In-Person Application: If you prefer to complete a paper application, you can visit their office during business hours to do so.
Contact Customer Service: If you have any additional questions or need assistance with starting or stopping service, you can contact Capital Electric Cooperative's customer service department via phone or email.
Note: It is important to plan ahead and give enough notice for starting or stopping service to avoid any delays or disruptions in your power supply. Additionally, make sure to check their website for any specific requirements or forms that may be needed for your particular situation.
3. Is there a power outage map or system in place to track outages?
One important aspect of Capital Electric Cooperative is its ability to track power outages and provide timely updates to its members. This is crucial for members to plan their daily activities and stay informed about when their power will be restored. The cooperative has a well-developed power outage map or system in place to track outages.
The power outage map can be accessed through the cooperative's website, where members can view real-time information about outages in their area. This map is color-coded, with each color representing a different outage status. For example, a green icon indicates that power is available, while a red icon indicates a power outage. This map is regularly updated and provides detailed information about the location and estimated time of restoration for each outage.
In addition to the power outage map, Capital Electric Cooperative also has a system in place for members to report outages and receive updates. Members can report an outage through the cooperative's website, phone, or social media platforms. Once an outage is reported, the cooperative's team works diligently to restore power as quickly as possible and provides regular updates through the same channels.
the power outage map and tracking system at Capital Electric Cooperative ensure that members are well-informed and can plan accordingly during power outages.
4. What is the best way to contact Capital Electric Cooperative for inquiries or concerns?
The best way to contact Capital Electric Cooperative for inquiries or concerns is through their customer service hotline at 1-800-555-1234. You can also reach them through email at customerservice@capitalelectric.com or via their online contact form on their website. Additionally, you can visit one of their physical office locations during their business hours, which can be found on their website. They also have a live chat feature on their website where you can chat with a customer service representative in real-time. Whatever method you choose, be sure to have your account number and any relevant information ready to help expedite the process. Capital Electric Cooperative is committed to providing excellent customer service and will do their best to address any inquiries or concerns you may have.
5. Are there any special services or programs offered by the cooperative for customers in need?
Capital Electric Cooperative offers special services and programs for customers in need, as part of their commitment to providing reliable and affordable electricity to their members. One such program is the Energy Assistance Program, which provides financial assistance to low-income households to help pay their electric bills. Additionally, the cooperative offers budget billing, which allows customers to spread out their annual energy costs into equal monthly payments, making it easier to manage their budget. They also have a medical alert program for customers who rely on medical equipment that requires electricity. In the event of a power outage, customers can sign up for outage alerts to receive notifications on the status of their power restoration. These services are just a few examples of how Capital Electric Cooperative goes above and beyond to support their customers in need.
Capital Electric Cooperative offers a variety of services and options to make managing your electric account easier. From starting or stopping service to choosing your billing and payment methods, we are here to help you every step of the way.
Start/Stop Service:
If you are moving in or out of our service area, you can easily start or stop service by completing our online form or by contacting our customer service department. We recommend giving us at least three business days' notice to ensure a smooth transition of service.
Billing & Payment Options:
We understand that everyone has different preferences when it comes to paying their bills. That's why we offer several convenient billing and payment options to choose from. You can pay your bill online through our secure payment portal, set up automatic payments, pay by phone, mail a check, or visit one of our authorized payment locations. We also offer budget billing, which averages your electric usage over a 12-month period to help you better manage your payments.
Power Outage Map:
In case of a power outage, our website features a live outage map, which shows the status and location of any power outages in our service area. You can also sign up to receive outage alerts via text, email, or phone call. Our crews work diligently to restore power as quickly and safely as possible, and our outage map can help keep you informed during the process.
Contact Us:
Our customer service team is always available to assist you with any questions or concerns you may have. You can reach us by phone, email, or through our online contact form. We are committed to providing exceptional customer service and strive to resolve any issues in a timely and efficient manner.
At Capital Electric Cooperative, we are dedicated to providing reliable and affordable electricity to our members. We are always looking for ways to improve and enhance our services, and we welcome any feedback or suggestions you may have. Thank you for choosing us as your electric provider.
