Bartlett Electric Cooperative has been serving the communities of Central Texas since 1936, providing reliable and affordable electricity to its members. As a member-owned electric cooperative, Bartlett Electric is committed to meeting the needs of its members, not just as customers, but as part of a larger community. With a focus on providing exceptional service, Bartlett Electric offers a variety of options for starting or stopping service, managing billing and payments, and keeping members informed during power outages. In this article, we will explore the services and resources available to members and the importance of taking advantage of these options.
What is Bartlett Electric Cooperative?
Bartlett Electric Cooperative (BEC) is a non-profit, member-owned electric distribution cooperative located in Bartlett, Texas. Founded in 1936, BEC serves over 11,000 members in several counties including Bell, Milam, Lee, Williamson, and Falls. As a cooperative, BEC's main priority is to provide reliable and affordable electric service to its members.
Service Coverage Area
BEC's service coverage area is divided into four districts, each with its own Director who represents the members in that specific area. The districts include Bartlett, Rogers, Holland, and Cameron. Within these districts, BEC provides electric service to both residential and commercial properties, including farms and ranches.
Located at
Bartlett Electric Cooperative's main office is located at 1564 FM 972 in Bartlett, Texas. The office is open Monday through Friday from 8:00 AM to 4:30 PM. BEC also has payment drop boxes available 24/7 for members who need to make payments outside of business hours.
Phone Number and Contact Information
To reach BEC's customer service department, members can call 1-800-328-9799 during business hours or send an email to customerservice@bartlettec.com. For after-hours emergencies, members can call the BEC outage hotline at 1-800-797-8824. BEC also has a text messaging system in place for members to receive updates on power outages and restoration times.
Website URL
BEC's website, www.bartlettec.com, is a valuable resource for members. The website provides information on billing and payment options, start/stop services, energy saving tips, and news and announcements. Members can also access their account information, report outages, and sign up for paperless billing through the website.
Billing and Payment Options
BEC offers several convenient ways for members to pay their electric bills. Members can choose to pay online through the BEC website, by phone, by mail, or in person at the main office. BEC also offers budget billing, which allows members to pay a fixed amount each month based on their average usage. Additionally, members can sign up for automatic bank draft to have their bill automatically deducted from their bank account each month.
Start/Stop Service
Members who are moving in or out of a property within BEC's service area can easily start or stop service through the website or by calling the customer service department. Members will need to provide their new address, move-in/move-out dates, and contact information to complete the process. There is a $25 connection fee for starting service, and a $25 disconnection fee for stopping service.
Power Outage Map
BEC's website also has a power outage map that members can check to see if their area is experiencing a power outage. The map is updated every 15 minutes and shows the number of affected members and the estimated restoration time. Members can also report outages through the map.
Contact Us
For any questions or concerns, members can contact BEC through the customer service phone number or email provided above. Members can also visit the main office during business hours or attend the annual membership meeting to voice their opinions and concerns to the Board of Directors.
In summary, Bartlett Electric Cooperative is a member-owned cooperative that has been providing reliable and affordable electric service to its members for over 80 years. With its convenient payment options, easy start/stop services, and helpful resources on its website, BEC is dedicated to serving its members and meeting their electric needs.
How to Start/Stop Service for Bartlett Electric Cooperative
Whether you are moving into a new home or simply need to make changes to your current electric service, Bartlett Electric Cooperative makes it easy for customers to start or stop their service. Here are some simple ways and steps to take:
Starting Service
Online: The easiest and most convenient way to start your service with Bartlett Electric Cooperative is by filling out an online form on their website. You will need to provide your personal information, such as your name, address, and contact information, as well as the date you want your service to start.
By Phone: You can also call the customer service line at Bartlett Electric Cooperative and speak to a representative to start your service. They will guide you through the process and help you set up a convenient date for your service to start.
In Person: If you prefer to handle things in person, you can visit one of Bartlett Electric Cooperative's local offices. A customer service representative will be able to assist you with starting your service and answer any questions you may have.
Stopping Service
Online: To stop your service with Bartlett Electric Cooperative, you can simply fill out an online form on their website. You will need to provide your personal information, such as your name, address, and contact information, as well as the date you want your service to end.
By Phone: You can also call the customer service line and speak to a representative to stop your service. They will guide you through the process and help you set up a convenient date for your service to end.
In Person: If you prefer to handle things in person, you can visit one of Bartlett Electric Cooperative's local offices. A customer service representative will be able to assist you with stopping your service and answer any questions you may have.
FAQs
Here are some frequently asked questions about starting and stopping service with Bartlett Electric Cooperative:
Q: What information do I need to provide when starting/stopping service online?
A: You will need to provide your personal information, such as your name, address, and contact information, as well as the date you want your service to start/end.
Q: Is there a fee for starting/stopping service?
A: Yes, there is a small fee for starting or stopping service with Bartlett Electric Cooperative. The exact amount will depend on your location and the type of service being requested.
Q: Can I schedule a specific date for my service to start/stop?
A: Yes, you can choose a specific date for your service to start/stop when filling out the online form or speaking to a customer service representative.
Q: How long does it take for my service to start/stop?
A: It typically takes 1-2 business days for your service to start/stop once the request is processed by Bartlett Electric Cooperative.
Q: What do I do if I have a question or issue with my service?
A: You can contact the customer service line or visit a local office to speak with a representative. They will be able to assist you with any questions or concerns you may have.
In
Starting or stopping your service with Bartlett Electric Cooperative is a simple and straightforward process. Whether you choose to do it online, over the phone, or in person, their customer service team is ready to assist you every step of the way. And with a helpful list of FAQs, you can easily find answers to any questions you may have. Contact Bartlett Electric Cooperative today to start or stop your service hassle-free.
The Power Outage Map is a helpful tool provided by Bartlett Electric Cooperative for its members to stay up-to-date on any power outages in their area. To view the map, members can simply go to the cooperative's website and click on the "Outage Map" tab. This will take them to an interactive map where they can see the current status of outages in their location. Members can also zoom in on their specific area for more detailed information.
If there is an outage in your area, it is important to report it immediately. To report an outage, members can either call the cooperative's outage number or use the online outage reporting feature on their website. When reporting an outage, be sure to provide as much information as possible, such as your account number and the location of the outage. This will help the cooperative in their restoration efforts.
In the case of a power outage, the safety of members and cooperative employees is the top priority for Bartlett Electric Cooperative. The cooperative has a thorough and efficient power restoration process in place to ensure that power is restored as quickly and safely as possible. This process includes assessing the cause and extent of the outage, dispatching crews to the affected areas, and communicating with members about the estimated time of restoration. Members can stay updated on the status of the outage and restoration process through the outage map.
Here are a few tips to keep in mind during a power outage:
1. Stay away from downed power lines and report them to the cooperative immediately.
2. Unplug all appliances and electronics to prevent damage from power surges when the power is restored.
3. Use generators safely and according to manufacturer's instructions.
4. Keep a supply of flashlights, batteries, and non-perishable food items on hand in case of a prolonged outage.
Bartlett Electric Cooperative's Power Outage Map is an essential tool for members to stay informed about power outages in their area. By following the outlined steps, reporting outages and staying updated on the restoration process, members can work together with the cooperative to ensure a safe and timely restoration of power. It is also important to keep in mind the safety precautions and tips during a power outage to minimize any potential risks.
Billing & Payment Options
Bartlett Electric Cooperative offers a variety of convenient billing and payment options for its members. This allows for flexibility and ease in managing your electric account. Whether you prefer traditional methods or modern technology, BEC has you covered.
Traditional Methods:
If you prefer to receive a paper bill, BEC offers a traditional billing method through the mail. This allows you to have a physical copy of your bill to keep for your records. You can also choose to make payments through the mail by sending in a check or money order.
Another traditional payment option is by visiting one of our local offices. BEC has three locations where you can pay your bill in person. Our friendly staff will be happy to assist you and answer any questions you may have.
Modern Technology:
BEC offers online bill pay for those who prefer to manage their accounts electronically. By creating an online account, you can easily view and pay your bill online. You can also set up automatic payments, so your bill is paid on time every month without having to worry about late fees.
In addition, BEC has a mobile app available for download on both iOS and Android devices. This app allows you to manage your account, view your bill, make payments, and report any power outages all from the convenience of your smartphone.
Prepaid Billing:
BEC also offers a prepaid billing option for those who want more control over their electric usage and budget. With prepaid billing, you can pay for your electricity in advance and track your usage in real-time. This allows you to make adjustments to your consumption and see the impact on your bill immediately.
Other Payment Options:
Bartlett Electric Cooperative also offers other payment options such as budget billing, where your bill is averaged out over a 12-month period, making it easier to budget for your electric expenses. We also have a round-up program where you can choose to round up your bill to the nearest dollar and the extra change will go towards helping members in need.
Bartlett Electric Cooperative strives to provide its members with convenient and flexible billing and payment options. If you have any questions about our billing and payment methods, please don't hesitate to contact us. We are committed to providing our members with exceptional service and are always happy to assist you in any way we can.
Contact Us
If you have any questions or concerns regarding your service with Bartlett Electric Cooperative, our dedicated team is here to assist you. With a focus on providing reliable and affordable electricity to our members, we understand the importance of clear communication and prompt resolution of any issues that may arise.
For general inquiries and customer service, please call our main office at (xxx) xxx-xxxx. Our friendly staff will be happy to answer any questions you may have about your account, billing, or services. We are available Monday through Friday from 8:00 AM to 5:00 PM.
In the event of a power outage, please report it immediately by calling our outage hotline at (xxx) xxx-xxxx. Our 24/7 control center is always ready to respond to any outages and work diligently to restore power as quickly as possible. You can also check our Power Outage Map on our website for real-time updates on outages in your area.
If you need to start or stop service, we have made the process easy and convenient for our members. You can visit our website and fill out the Start/Stop Service Form or contact our main office to speak with our customer service representative. We require at least two business days notice to start or stop service.
At Bartlett Electric Cooperative, we offer various billing and payment options to suit our members' needs. You can choose to receive your bill via mail or email, and we also have the option for automatic payment using your bank account or credit card. Our website also has a convenient Online Bill Payment feature, allowing you to pay your bill at any time, anywhere.
If you have any concerns or complaints, we encourage you to reach out to us so we can address them promptly. You can either call our main office or fill out the Contact Us Form on our website. We value your feedback and strive to continuously improve our services to meet our members' needs.
Thank you for choosing Bartlett Electric Cooperative for your electricity needs. We are committed to providing reliable service and excellent customer support. You can also follow us on social media or sign up for our newsletter to stay updated on any news and updates from our cooperative.
FAQ
Here are some frequently asked questions about Bartlett Electric Cooperative's services:
1. How do I start or stop my electric service with Bartlett Electric Cooperative?To start or stop your electric service with Bartlett Electric Cooperative, you can call their customer service hotline at 1-800-123-4567 or visit their website. You will need to provide your account information and the date you want the service to start or stop.
2. What are the available billing and payment options offered by Bartlett Electric Cooperative?Bartlett Electric Cooperative offers several convenient billing and payment options for its customers. These include online bill payment, payment by mail, automatic bank draft, in-person payment at their office, and budget billing for a consistent monthly payment.
3. Can I view and track power outages in my area?Yes, you can view and track power outages in your area through Bartlett Electric Cooperative's power outage map, which is available on their website. The map is updated in real-time to provide you with the most accurate and up-to-date information.
4. How do I report a power outage to Bartlett Electric Cooperative?If you experience a power outage, you can report it to Bartlett Electric Cooperative by calling their 24/7 customer service hotline at 1-800-123-4567. You can also report the outage through their website or by using their mobile app.
5. How can I contact Bartlett Electric Cooperative for other inquiries or concerns?You can contact Bartlett Electric Cooperative through their customer service hotline at 1-800-123-4567 or by filling out the contact form on their website. They also have a physical office located at 123 Main Street, where you can visit during business hours for any inquiries or concerns.
With these frequently asked questions, you can have a better understanding of Bartlett Electric Cooperative's services and know how to start, manage, and report any issues with your electric service. Don't hesitate to reach out to their customer service team for any assistance or questions you may have.
1. How do I start or stop service with Bartlett Electric Cooperative?
To start or stop service with Bartlett Electric Cooperative, you can visit their website or contact their customer service department. On their website, there is a "Start/Stop Service" option under the "Billing & Payment Options" tab. You will need to provide your personal information, such as name, address, and contact information, as well as the date you would like the service to start or stop. Alternatively, you can call their customer service line and a representative will assist you with the process. It is important to give advance notice when stopping service to ensure a smooth transition and avoid any potential fees.
2. What billing and payment options are available to me as a customer?
In order to accommodate their customers, Bartlett Electric Cooperative offers various billing and payment options. These options include traditional paper billing, online billing, automatic payment, and budget billing. With traditional paper billing, customers will receive a paper statement each month that can be paid through various methods such as by mail, in person, or through a dropbox. Online billing allows customers to view and pay their bills electronically, while automatic payment allows for bills to be paid automatically each month from a designated bank account. Additionally, budget billing offers customers the option to pay the same amount each month, based on their average usage, making it easier to manage their electric bill. These diverse options make it convenient for customers to choose the best method that suits their needs.
3. Is there a power outage map that I can access to check for current outages in my area?
Yes, Bartlett Electric Cooperative provides a power outage map that can be accessed on their official website. To check for current outages in your area, you can follow these steps:
1. Visit the Bartlett Electric Cooperative website.
2. Click on the "Power Outage Map" option in the navigation menu.
3. A map of the cooperative's service area will be displayed.
4. You can zoom in on your specific location or search for your address using the search bar provided.
5. Icons will be displayed on the map to indicate areas with power outages.
6. You can click on the icons to view more information about the outage, such as the estimated restoration time.
7. The map is regularly updated to provide real-time information on outages in the area.
By following these steps, you can easily access the power outage map to check for any current outages in your area.4. How can I contact Bartlett Electric Cooperative for customer service or support?
To contact Bartlett Electric Cooperative for customer service or support, you can use any of the following methods:
Phone: You can call their customer service hotline at 1-800-123-4567. They are available 24/7 to assist with any inquiries or concerns.
Email: You can also send them an email at customerservice@bartlettelectric.com. They will typically respond within 1-2 business days.
Live Chat: Bartlett Electric Cooperative also offers a live chat feature on their website. You can access this by clicking on the "Chat" button on their homepage.
Visit: If you prefer to speak with someone in person, you can visit their office during business hours. Their address is 123 Main Street, Bartlett, TX.
Social Media: You can also reach out to them through their social media accounts on Facebook, Twitter, and Instagram.
5. Are there any additional fees or charges associated with starting or stopping service with Bartlett Electric Cooperative?
When it comes to starting or stopping service with Bartlett Electric Cooperative, customers may wonder if there are any additional fees or charges they need to be aware of. The answer to this question is dependent on a few factors, such as the type of service being requested and the specific terms and conditions of the contract. On the cooperative's website, under the "Start/Stop Service" section, customers can find detailed information on the possible fees and charges associated with this process. It is important for customers to carefully review this information to ensure they understand any potential costs that may arise. Additionally, customers can also contact the cooperative directly for further clarification on any fees or charges they may have questions about. With transparency and clear communication, Bartlett Electric Cooperative strives to provide its customers with a seamless and hassle-free experience when it comes to starting or stopping service.
To wrap up this article, it is important to address how Bartlett Electric Cooperative can assist its members with starting or stopping their service. Whether you are moving into a new home or relocating to a different area, BEC is here to help make the transition as smooth as possible.
If you are moving into a new home or property within BEC's service territory, all you need to do is fill out an application for service. You can do this online through our website or by visiting our office. We will require some basic information such as your name, address, and contact information. It is also important to let us know the date you would like your service to start so that we can ensure it is turned on in a timely manner.
On the other hand, if you are moving out of the area or no longer need electric service from BEC, we ask that you contact us to inform us of the change. This will allow us to update our records and stop billing you for service. We also ask that you provide us with a forwarding address for any final bills or refunds that may be owed to you.
In addition to starting or stopping service, BEC offers a variety of billing and payment options for our members. We understand that everyone has different financial needs and preferences, so we strive to provide options that work for you. You can choose to receive your bill through paper statements, email, or even sign up for automatic payments. We also have a prepaid billing option for those who want to pay for their electricity in advance.
Lastly, we want our members to be aware of our power outage map. This map is available on our website and provides real-time updates on any outages in our service territory. It is a useful tool to stay informed and plan accordingly during unexpected power outages.
If you ever have any questions or concerns, please don't hesitate to contact us. Our team is dedicated to providing reliable and affordable electric service to our members, and we are always happy to assist in any way we can. Thank you for being a part of the BEC family.
