Are you a customer of Atlantic City Electric Cooperative? Are you interested in learning more about their services and options? Look no further, as this article will provide you with helpful information on how to start/stop service, various billing and payment options, accessing their power outage map, and how to contact them. As a major energy provider in southern New Jersey, it is important to understand and utilize the services offered by Atlantic City Electric Cooperative. With our ever-increasing reliance on electricity, it is crucial to know the ins and outs of your energy provider to ensure a smooth and efficient experience. Keep reading to discover everything you need to know about Atlantic City Electric Cooperative.
What is Atlantic City Electric Cooperative?
Atlantic City Electric Cooperative is a power utility company that serves customers in South New Jersey. Founded in 1924, the cooperative has been providing reliable and affordable electricity to its members for over 90 years. As a member-owned cooperative, Atlantic City Electric is committed to meeting the energy needs of its customers while also promoting sustainable and responsible energy practices.
Overview of Services
Atlantic City Electric Cooperative offers a range of services to its customers, including start/stop service, billing and payment options, and a power outage map. These services are designed to make it easier for customers to manage their electricity usage and payments, and to stay informed about any potential power outages.
Service Coverage Area
The cooperative's service coverage area spans across eight counties in South New Jersey, including Atlantic, Camden, Cape May, Cumberland, Gloucester, Ocean, and Salem. With over 550,000 customers, Atlantic City Electric is one of the largest power providers in the region.
Location and Contact Information
Atlantic City Electric's main office is located at 5100 Harding Highway, Mays Landing, NJ 08330. Customers can also reach the cooperative by phone at 800-642-3780 for general inquiries and customer service, or at 800-833-7476 for power outage reports.
Website and Online Resources
Atlantic City Electric has a user-friendly website that provides customers with easy access to their accounts and a variety of online resources. Customers can log in to their account to pay their bills, set up auto-pay, or report a power outage. The website also offers tips on energy efficiency, safety, and how to read and understand your electric bill.
Start/Stop Service
If you are moving into or out of a home served by Atlantic City Electric, you can easily request to start or stop your service through their website or by phone. The cooperative offers same-day service connections for eligible customers, making the process quick and convenient.
Billing and Payment Options
Atlantic City Electric offers a variety of billing and payment options to fit the needs of their customers. You can choose to receive your bill electronically through their paperless billing option, or receive a paper bill by mail. The cooperative also offers online and phone payment options, as well as in-person payment at authorized payment locations.
Power Outage Map
In the event of a power outage, Atlantic City Electric customers can stay informed through the cooperative's power outage map. This interactive map provides real-time updates on outages and estimated restoration times, allowing customers to plan accordingly and stay safe during any service interruptions.
Atlantic City Electric Cooperative is a trusted and reliable energy provider in South New Jersey. With a commitment to customer service and sustainable energy practices, the cooperative continues to serve its members and the community with excellence and dedication.
How to Start/Stop Service
There are several ways to start or stop service with Atlantic City Electric Cooperative. Here are some possible steps you can follow:
For Starting Service:
1. Online: You can visit the Atlantic City Electric Cooperative website and fill out the "Start Service" form under the "My Account" tab. You will need to provide your personal information, address, and preferred start date for your service.
2. Phone: You can call the Atlantic City Electric Cooperative customer service number at 1-800-642-3780 to start your service. Make sure to have your personal information and address ready when you call.
3. In Person: You can also visit one of the Atlantic City Electric Cooperative offices in person to start your service. You will need to bring a valid form of identification and your address.
4. Automatic Transfer: If you are moving within the Atlantic City Electric Cooperative service area, you can request an automatic transfer of service. This means your service will be automatically disconnected at your old address and connected at your new address on your preferred date.
5. New Construction: If you are building a new home or business, you will need to contact Atlantic City Electric Cooperative to set up new service. You will need to provide a copy of your building permit and other required documentation.
For Stopping Service:
1. Online: You can visit the Atlantic City Electric Cooperative website and fill out the "Stop Service" form under the "My Account" tab. You will need to provide your personal information, address, and preferred end date for your service.
2. Phone: You can call the Atlantic City Electric Cooperative customer service number at 1-800-642-3780 to stop your service. Make sure to have your personal information and address ready when you call.
3. In Person: You can also visit one of the Atlantic City Electric Cooperative offices in person to stop your service. You will need to bring a valid form of identification and your address.
4. Automatic Disconnection: If you are moving out of the Atlantic City Electric Cooperative service area, you can request an automatic disconnection of service. This means your service will be automatically disconnected on your preferred end date.
FAQs
Here are some frequently asked questions about starting/stopping service with Atlantic City Electric Cooperative:
Q: How much notice do I need to give to start/stop service?
A: It is recommended to give at least 3 business days notice for starting or stopping service. This will ensure that your service is connected or disconnected on your preferred date.
Q: Will I need to pay a deposit to start service?
A: This depends on your credit score and payment history. Atlantic City Electric Cooperative may require a deposit for new customers or customers with a history of non-payment.
Q: Can I transfer my service to someone else's name?
A: Yes, you can transfer your service to someone else's name, but both parties will need to contact Atlantic City Electric Cooperative to complete the transfer process.
Q: How can I pay my bill?
A: You can pay your bill online, by phone, in person, or by mail. Atlantic City Electric Cooperative offers various payment options for your convenience.
Q: What should I do if I experience a power outage?
A: You can check the power outage map on the Atlantic City Electric Cooperative website to see if there is a reported outage in your area. You can also report an outage by phone or online. Remember to never touch a downed power line and to always stay away from any equipment or wires that may be damaged during a power outage.
Contact Us
If you have any questions or concerns regarding your Atlantic City Electric Cooperative service, you can contact their customer service department at 1-800-642-3780. You can also visit their website for more information and to access your account online. Atlantic City Electric Cooperative is dedicated to providing reliable and affordable electric service to their customers.
Power Outage Map
The Atlantic City Electric Cooperative provides its customers with a convenient way to track power outages through their online Power Outage Map. This interactive map allows customers to easily view the current status of power outages in their area and stay informed about restoration efforts.
How to View the Power Outage Map
Accessing the Power Outage Map is simple and easy. Follow these steps to view the map:
- Visit the Atlantic City Electric website.
- Click on the "Outages" tab at the top of the homepage.
- Select "View Outage Map" from the drop-down menu.
- The map will load and display the current power outage information.
Report an Outage
In the event of a power outage, it is important to report it to Atlantic City Electric so that they can quickly work on restoring power. Here's how to report an outage:
- Visit the Atlantic City Electric website.
- Click on the "Outages" tab at the top of the homepage.
- Select "Report an Outage" from the drop-down menu.
- Enter your account number and phone number associated with the account.
- Select the cause of the outage, such as a fallen tree or downed power line.
- Click "Submit" and your outage will be reported.
Learn About the Power Restoration Process
Power outages can occur for various reasons and can take time to be restored. Here are three things to keep in mind about the power restoration process:
- During an outage, Atlantic City Electric crews work around the clock to restore power as quickly and safely as possible.
- In some cases, repairs may require specialized equipment or materials, which may cause delays in the restoration process.
- Once the power is restored, it is important to check your home for any damages and to make sure all appliances and electronics are functioning properly.
Tips for Dealing with Power Outages
Power outages can be frustrating, but there are some things you can do to stay safe and comfortable during an outage:
- Keep a flashlight and batteries handy in case of an outage.
- Unplug any electronic devices to avoid damage from power surges when the power is restored.
- Avoid opening the refrigerator and freezer to maintain food freshness.
- If using a generator, make sure to follow safety precautions to prevent carbon monoxide poisoning.
- Stay informed about outage updates through the Atlantic City Electric website or social media channels.
the Power Outage Map provided by Atlantic City Electric is a valuable tool for customers to stay informed about power outages and restoration efforts. By following the steps to view the map, reporting outages, and being aware of the power restoration process, customers can better prepare and handle power outages. Remember to stay safe and follow the tips provided for dealing with outages.
Billing & Payment Options
As a member of Atlantic City Electric Cooperative, you have various billing and payment options to choose from. These options are designed to make it easy and convenient for you to manage your electric service and payments. Let's take a closer look at the billing and payment options available to you.
Online Bill PayOne of the easiest and most convenient ways to pay your electric bill is through our online bill pay service. This option allows you to securely and conveniently pay your bill using your credit or debit card, or your bank account. You can also set up automatic payments, ensuring that your bill is paid on time each month.
Pay by PhoneIf you prefer to pay your bill over the phone, you can do so by calling our dedicated payment line. Our automated phone system will guide you through the payment process, and you can pay using your credit or debit card or your bank account. This option is available 24/7 for your convenience.
Mail-in CheckIf you prefer to pay by check, you can mail in your payment to the address provided on your bill. Please make sure to include your account number on the check to ensure proper processing. It's important to note that it may take a few days for us to receive and process your payment, so be sure to plan accordingly.
In-person PaymentFor those who like to pay their bills in person, you can do so at one of our many authorized payment locations. These locations include banks, retail stores, and check cashing centers. Simply bring your bill and payment to the authorized location, and they will process your payment for you.
Budget BillingManaging your electric bills can sometimes be a challenge, especially when they fluctuate throughout the year. With our budget billing option, you can take away the guesswork and have a more predictable electric bill each month. We will estimate your annual usage and divide it into equal monthly payments, making it easier for you to budget and manage your expenses.
Atlantic City Electric Cooperative offers various billing and payment options to make managing your electric service more convenient for you. Whether you prefer to pay online, over the phone, by mail, or in person, we have you covered. And with budget billing, you can have peace of mind knowing your electric bill will be more predictable each month. If you have any questions about our billing and payment options, please don't hesitate to contact us. We are here to help and make your experience as a member of our cooperative a positive one.
Contact Us
If you have any questions or concerns regarding your service with Atlantic City Electric Cooperative, there are several ways to get in touch with us. Our customer service team is dedicated to providing prompt and efficient assistance to all our members.Phone: The quickest way to reach us is by phone. You can call our customer service hotline at 1-800-123-4567. Our representatives are available 24/7 to assist you with any inquiries or issues you may have.
Email: You can also send us an email at customerservice@atlanticcityelectriccoop.com. Our team will respond to your email as soon as possible, usually within 24 hours.
Online Chat: For those who prefer to communicate through live chat, we have a convenient option available on our website. Simply visit our “Contact Us” page and click on the chat bubble located on the bottom right corner of the screen. Our representatives will be happy to assist you with any questions you may have.
In-Person: If you would like to speak with us in person, you can visit one of our local offices. We have multiple locations throughout our service area where you can speak with a representative face-to-face. Visit our website to find the office nearest to you.
Mail: If you have any documents or correspondence that you need to send us, you can mail it to our main office at 123 Main Street, Atlantic City, NJ 12345. Please include your account number or service address on any correspondence to ensure prompt and accurate processing.
We understand that sometimes issues may arise after our regular business hours. That is why we have a 24-hour emergency service line available for any urgent matters. You can reach our emergency line at 1-888-123-4567.
In addition to our customer service team, we also have a dedicated team available to assist with billing and payment inquiries. If you have any questions about your bill or would like to discuss our payment options, please call our billing department at 1-800-234-5678.
For power outage updates or to report a power outage, you can visit our website and access our power outage map. This map provides real-time updates on any outages in your area and estimated restoration times.
We value our members and strive to provide the best service possible. That is why we are always looking for ways to improve. If you have any feedback or suggestions, please do not hesitate to reach out to us. We are constantly monitoring our customer service channels to ensure we are providing the best experience for our members.
Atlantic City Electric Cooperative is committed to providing exceptional service to our members. We have various channels available for you to reach out to us, and our customer service team is always ready to assist you. We thank you for being a part of our cooperative and look forward to continuing to serve you.
Frequently Asked Questions
Q: What is the Atlantic City Electric Cooperative?
The Atlantic City Electric Cooperative is a member-owned electric distribution company, serving nearly 550,000 customers in southern New Jersey. It is part of the larger Exelon family of companies, which is one of the nation's largest electric and gas utilities. The cooperative is committed to providing reliable and affordable electricity to its customers while also being a leader in promoting sustainable energy options.
Q: How do I start or stop service?
To start or stop service with Atlantic City Electric, you can either call their customer service line at 1-800-642-3780 or visit their website to complete an online request form. They recommend making these requests at least three business days in advance to ensure timely processing. If you are moving to a new location within their service area, you can transfer your service without any cancellation fees.
Q: What billing and payment options are available?
Atlantic City Electric offers several convenient options for paying your bill. You can pay online through their website, enroll in AutoPay for automatic deductions from your bank account or credit card, pay by phone, or through their mobile app. They also offer traditional payment methods such as mailing a check or paying in person at authorized locations. Additionally, customers can enroll in budget billing to spread their yearly energy costs evenly over each month.
Q: What should I do if I experience a power outage?
If you experience a power outage, the first thing you should do is check the outage map on Atlantic City Electric's website. This map provides real-time updates on any outages in your area and estimated restoration times. If your outage is not listed on the map, you can report it through their website or by calling their customer service line. They also recommend preparing for outages by having an emergency kit and following safety precautions.
Q: How can I contact Atlantic City Electric for further assistance?
If you have any additional questions or concerns, you can contact Atlantic City Electric through their customer service line at 1-800-642-3780, available 24/7. Their website also offers a live chat feature for quick assistance. Additionally, you can follow them on social media for news and updates. For specific inquiries, they have a list of contact numbers for different departments on their website.
Atlantic City Electric Cooperative is dedicated to providing exceptional service to their customers. With various payment options, prompt outage response, and easily accessible customer service, they strive to make the electric experience as smooth and efficient as possible. For more information, visit their website or contact their customer service line.
1. How do I start or stop service with Atlantic City Electric Cooperative?
To start or stop service with Atlantic City Electric Cooperative, you can follow these steps:
1. Visit the Atlantic City Electric website and log into your account. If you do not have an account, you can create one by providing your account number, zip code, and email address.
2. Once logged in, navigate to the "Start/Stop Service" section.
3. If you want to start service, select the option to "Start New Service" and provide all the required information, such as your move-in date and contact information.
4. If you want to stop service, select the option to "Stop Service" and provide your move-out date and forwarding address.
5. Submit your request and wait for a confirmation email from Atlantic City Electric.
If you have any questions or need assistance, you can contact Atlantic City Electric through their website or by calling their customer service number.
2. What billing and payment options are available?
Atlantic City Electric Cooperative offers a variety of billing and payment options for their customers. These options include:
- Pay Online: Customers can conveniently pay their bills online through the Atlantic City Electric website. This option allows for quick and secure payments using a credit or debit card, or through a bank account.
- Automatic Bill Pay: Customers can set up automatic bill pay, which deducts the bill amount from their chosen bank account each month.
- Pay by Phone: Customers can also make payments over the phone by calling Atlantic City Electric's customer service line.
- Pay by Mail: For those who prefer traditional methods, customers can also pay their bills by mail using a check or money order.
- Budget Billing: This option allows customers to spread out their electricity costs evenly over the course of the year, making it easier to budget for their energy expenses.
These payment options provide flexibility for customers to choose the most convenient method for them. Customers can also view their bill online, sign up for paperless billing, and track their energy usage through the Atlantic City Electric website.
3. Is there a power outage map or alert system?
Yes, there is a power outage map and alert system available for Atlantic City Electric Cooperative.
The power outage map can be accessed through the company's website. It provides real-time updates on current power outages, including the affected areas and estimated restoration times. Customers can also view historical data and track the progress of restoration efforts.
In addition, customers can sign up for the alert system, which sends notifications via text, email, or phone call in the event of a power outage in their area. This ensures that customers are aware of any disruptions to their service and can make necessary arrangements.
To sign up for the alert system, customers can visit the company's website or contact their customer service team. They can also choose to receive alerts for specific areas, such as their home, business, or other important locations.
the power outage map and alert system provided by Atlantic City Electric Cooperative are valuable tools for customers to stay informed and prepared during any disruptions in their service.
4. How can I contact Atlantic City Electric Cooperative for assistance?
In order to contact Atlantic City Electric Cooperative for assistance, there are multiple ways to do so. One option is to call their customer service hotline at 1-800-642-3780, where representatives are available 24/7 to assist with any inquiries or concerns. Another option is to visit their website and utilize their live chat feature, which allows for real-time communication with a customer service representative. Additionally, customers can fill out an online contact form on the website, which will be directed to the appropriate department for a response. For those who prefer traditional mail, Atlantic City Electric Cooperative's mailing address is 5100 Harding Highway, Mays Landing, NJ 08330. Furthermore, customers can also connect with the company through their social media pages, including Facebook and Twitter, for assistance and updates. With these various options, customers can easily reach out to Atlantic City Electric Cooperative for any assistance they may need.
5. Are there any current promotions or programs for customers?
Are there any current promotions or programs for customers?
At Atlantic City Electric Cooperative, we value our customers and strive to provide them with the best service possible. We understand that our customers are always looking for ways to save money and make their experience with us even better. That's why we are constantly updating our promotions and programs to meet the changing needs of our customers. Currently, we are running a promotion for new customers where they can receive a discount on their first month's bill. We also have a rewards program for our loyal customers, where they can earn points for every dollar they spend on their electricity bill and redeem them for various rewards. Moreover, we have special programs for low-income households to help them manage their electricity costs. Stay updated on our website for new promotions and programs that we offer. Atlantic City Electric Cooperative offers a wide range of services to their customers, from billing and payment options to their power outage map and contact information. If you need to start or stop service, they have a convenient process in place to assist you. In case of a power outage, their outage map will provide you with real-time updates and their customer service team is always ready to assist you with any concerns. With over 560,000 customers, Atlantic City Electric Cooperative strives to provide reliable and affordable electricity to their community. Thank you for choosing Atlantic City Electric Cooperative as your energy provider.
