Welcome to the world of Appalachian Electric Cooperative – your trusted partner in providing reliable and affordable electricity to the communities in East Tennessee. In today's fast-paced world, having a reliable source of electricity is crucial for daily activities. With that in mind, we have created this article to guide you through the various services we offer, such as start/stop service, billing and payment options, and our power outage map. We understand the importance of keeping our members informed and empowered when it comes to their electricity needs. That's why we have made it our mission to not only supply electricity but also provide exceptional customer service. So, whether you are a new member or have been with us for years, keep reading to learn more about Appalachian Electric Cooperative and how we can assist you.
What is Appalachian Electric Cooperative?
Appalachian Electric Cooperative (AEC) is a non-profit, member-owned utility company that provides reliable electric services to the Appalachian region of Tennessee. AEC is a part of the larger cooperative movement, where members have a say in the operations and decisions of the company. Established in 1936, AEC has been serving its members for over 80 years and continues to strive towards providing affordable and sustainable energy solutions.
Overview of Services
AEC offers a range of services including residential, commercial, and industrial power solutions. The cooperative is committed to providing safe and efficient electricity to its members at a reasonable cost. AEC also offers renewable energy options, such as solar power, to help reduce the carbon footprint and promote sustainability in the community.
Service Coverage Area
AEC currently serves over 50,000 members across six counties in Tennessee, including Blount, Cocke, Greene, Hamblen, Jefferson, and Sevier. The cooperative has a network of over 6,000 miles of power lines that reach out to these areas, ensuring that all members have access to reliable electricity.
Located At
The headquarters of Appalachian Electric Cooperative is located in New Market, Tennessee. This central location allows for convenient access to all the counties that AEC serves, making it easier for the cooperative to provide efficient services to its members.
Phone Number and Contact Information
Members can contact AEC for any inquiries or assistance at their toll-free number 1-800-868-0022. The cooperative also has a dedicated team of customer service representatives who are available to assist members with any concerns or questions they may have. Members can also visit their local AEC office to speak with a representative in person.
Website URL
AEC's website, www.aecoop.org, is a valuable resource for members. It provides information on services, rates, energy-saving tips, and updates on any outages or maintenance work in the area. Members can also access their accounts online to make payments, view their usage history, and sign up for paperless billing.
Start/Stop Service
For members who are moving in or out of the service area, AEC offers a convenient online process to start or stop service. Members can simply fill out the necessary forms on the website or call the cooperative to make arrangements. AEC also prides itself on providing fast and efficient services for new connections, ensuring that members have power when they need it.
Billing and Payment Options
AEC offers various payment options to make it easier for members to pay their bills. Members can choose from automatic bank draft, online payments, mail-in payments, or pay in person at their local office. The cooperative also offers a budget billing program, which allows members to pay a set amount each month, making it easier to manage their expenses.
Power Outage Map
In the event of a power outage, AEC's website features a live outage map that members can access to get updates on any affected areas. Members can also report any outages using the online form or by calling the cooperative's outage hotline. AEC's team works tirelessly to restore power as quickly as possible to minimize any inconvenience to its members.
Contact Us
AEC's commitment to providing excellent customer service is evident in its various communication channels. Members can reach out to AEC through their website, phone, email, or social media. The cooperative also has a dedicated team that is always ready to help and address any concerns that members may have.
Appalachian Electric Cooperative is a member-owned, non-profit electric utility company that has been serving the Appalachian region of Tennessee for over 80 years. With a commitment to providing reliable and affordable electricity, AEC continues to expand its services and implement sustainable energy solutions for its members. As a cooperative, AEC prioritizes the needs and input of its members and strives to provide excellent customer service through various communication channels.
How to Start/Stop Service
Starting or stopping service with Appalachian Electric Cooperative is a simple process that can be done in a few different ways. Here are the steps and options you can take to start or stop your electric service.
Ways to Start/Stop Service1. Online: You can easily start or stop your service by visiting the Appalachian Electric Cooperative website and filling out the online form. This option is available 24/7 and is the quickest way to get your service started or stopped.
2. Phone: Another option is to call the Appalachian Electric Cooperative customer service number and speak with a representative. They will be able to assist you in starting or stopping your service over the phone. The customer service number is available during business hours.
3. In Person: If you prefer to handle things in person, you can visit one of the Appalachian Electric Cooperative offices and speak with a representative. They will be able to assist you with starting or stopping your service in person.
Steps to Start/Stop Service1. Determine Your Service Start/Stop Date: The first step is to determine the date you want your service to start or stop. This can be done online, over the phone, or in person.
2. Gather Necessary Information: Make sure to have all the necessary information on hand, such as your account number, billing address, and new service address if applicable.
3. Set Up Payment Options: You will need to set up your payment options for your electric service. Appalachian Electric Cooperative offers a variety of payment methods, including online payments, automatic payments, and traditional methods such as check or money order.
4. Verify Service Start/Stop: Once you have completed the steps above, make sure to verify that your service has been started or stopped on the selected date.
FAQs
Q: How much notice do I need to give to start or stop my electric service?
A: Appalachian Electric Cooperative requires at least 24 hours notice to start or stop your electric service.
Q: Can I start or stop my service on a weekend?
A: Yes, you can start or stop your service on a weekend by using the online form or by calling the customer service number.
Q: Do I need to be present for my service to be started or stopped?
A: No, you do not need to be present for your service to be started or stopped. However, if you are starting service at a new address, you may need to be present for a technician to access your meter.
Contact Us
If you have any further questions or need assistance with starting or stopping your service, you can contact Appalachian Electric Cooperative by phone, email, or by visiting one of their offices. Their customer service representatives will be happy to assist you.
Phone: 1-800-234-5556
Email: customerservice@appalachianelectric.coop
Office Locations: You can find a list of office locations on the Appalachian Electric Cooperative website.
Starting or stopping your electric service with Appalachian Electric Cooperative is a quick and easy process. By following the steps and using the available options, you can ensure a smooth transition for your electric service. If you have any further questions, do not hesitate to contact customer service for assistance.
In case of a power outage, it is important for customers to know the expected timeline for restoration. AEC has a well-defined power restoration process in place to ensure that power is restored as quickly and safely as possible. Firstly, AEC crews assess the damage and determine the cause of the outage. Next, they work to repair any equipment or lines that may have been damaged. the power is restored to affected areas in a systematic manner. By keeping customers informed about the power restoration process, AEC aims to minimize any inconvenience caused by outages.
In addition to providing timely updates on outages, the Power Outage Map also offers tips and resources for customers. One of the most important tips for customers during a power outage is to stay safe. This means avoiding downed power lines and using generators safely if necessary. To prevent food spoilage, customers can also keep their fridge and freezer closed and use coolers with ice for any perishable items. For customers who use medical equipment that requires electricity, AEC offers a Medical Alert Program to ensure that they are given priority during power outages.
Appalachian Electric Cooperative’s Power Outage Map is a valuable tool for customers to stay informed and report outages. By following the simple steps of viewing the map and reporting outages, customers can stay updated on the status of their power and ensure a timely restoration. Furthermore, the power restoration process and tips provided by AEC can help customers stay safe and minimize any inconvenience caused by outages. With the help of this comprehensive resource, AEC continues to strive towards providing reliable and efficient service to its members.
Billing & Payment Options
At Appalachian Electric Cooperative, we are committed to making the billing and payment process as convenient and hassle-free as possible for our members. We offer a variety of options for paying your electric bill and managing your account.Online Bill Pay
Our online bill pay system allows you to conveniently pay your bill anytime, anywhere. Simply log in to your account on our website, and you can make one-time payments or set up automatic recurring payments with a credit or debit card.
Auto-Pay
With our auto-pay option, your electric bill will be automatically deducted from your designated bank account or credit card each month. This eliminates the need to remember payment due dates and ensures your bill is always paid on time.
Pay by Phone
If you prefer to make payments over the phone, we offer a pay-by-phone option where you can use your credit or debit card to pay your bill. Our automated phone system is available 24/7 for your convenience.
In-Person Payments
We also accept payments in person at our office during regular business hours. Our friendly staff will be happy to assist you with your payment and answer any questions you may have.
Mail-In Payments
For those who prefer to pay by check, you can mail your payment to our office address. Please be sure to include your account number on the check to ensure proper processing.
Budget Billing
Our budget billing program allows you to spread the cost of your electric bill evenly over the year, making it easier to budget and plan for your expenses. This program is especially helpful for those on fixed incomes.
E-Billing
By signing up for e-billing, you can receive your monthly bill via email instead of traditional paper billing. This option is not only environmentally friendly, but it also helps you keep track of your bills and reduces the risk of lost mail or late payments.
At Appalachian Electric Cooperative, we are dedicated to providing our members with reliable and convenient billing and payment options. We understand that everyone has different preferences and needs, which is why we offer a variety of options to suit each member's individual needs. Our goal is to make managing your electric bill as easy and stress-free as possible.
If you have any questions or need assistance with your billing or payment, please don't hesitate to contact our customer service team. We are always happy to help and provide excellent service to our members.
Thank you for choosing Appalachian Electric Cooperative. We appreciate your membership and look forward to serving you for years to come.
Contact Us
If you have any questions, concerns, or need assistance with your Appalachian Electric Cooperative account, our customer service team is here to help. We understand the importance of reliable electricity and strive to provide exceptional service to our members.
If you are experiencing a power outage, please check our power outage map for updates and information. You can also report an outage through our automated phone system by calling 1-800-555-5555. Our team works tirelessly to restore power as quickly and safely as possible.
For any billing inquiries, our member services representatives are available to assist you. You can reach us by phone at 1-800-555-5555 or by email at customerservice@aec.com. We are committed to providing transparent billing and payment options for our members and are happy to address any questions or concerns you may have.
If you are looking to start or stop service with Appalachian Electric Cooperative, our team is ready to guide you through the process. You can visit our website at www.aec.com to download the necessary forms or contact us directly at 1-800-555-5555.
We value feedback from our members and are always looking for ways to improve. If you have any suggestions or comments, please feel free to reach out to us. You can also stay updated on news and updates by following us on Facebook and Twitter.
At Appalachian Electric Cooperative, we pride ourselves on being a member-owned and community-focused organization. We are dedicated to providing reliable, affordable, and sustainable electricity to the Appalachian region and are always here for our members. Thank you for choosing AEC as your electric provider.
Frequently Asked Questions (FAQ) About Appalachian Electric Cooperative
Q: How do I start or stop service with Appalachian Electric Cooperative?A: To start or stop service, you can either visit one of our office locations or call our customer service line at 1-800-952-2635. We will need your name, address, and phone number to set up or cancel your service.
Q: What are my options for billing and payment with Appalachian Electric Cooperative?
A: We offer a variety of billing and payment options including online bill pay, automatic bank draft, pay-by-phone, mail-in check, and in-person payments at our office locations. We also offer budget billing, which allows you to pay the same amount each month based on your average usage.
Q: How can I report a power outage?
A: You can report a power outage by calling our 24/7 outage hotline at 1-800-232-8652 or by using our online outage map. It is important to report outages as soon as possible so our crews can work to restore power as quickly as possible.
Q: How do I use the power outage map?
A: Our power outage map is a useful tool for staying informed about outages in your area. Simply visit our website and click on the outage map button. You can then zoom in to see specific areas affected by outages and get estimated restoration times.
Q: How can I contact Appalachian Electric Cooperative for general inquiries?
A: You can contact us by phone at 1-800-952-2635 or by visiting one of our office locations. We also have a contact form on our website for non-urgent inquiries. Our customer service representatives are available Monday-Friday from 8:00am-5:00pm.
Q: How can I report a service emergency?
A: If you have a service emergency, such as a downed power line or an outage affecting essential services like hospitals or nursing homes, please call our emergency hotline at 1-800-232-8652. Our team is available 24/7 to handle emergency situations.
Q: Does Appalachian Electric Cooperative offer any energy efficiency programs or rebates?
A: Yes, we offer various energy efficiency programs and rebates to help our members save money and reduce their energy usage. These programs include energy audits, rebates for energy-efficient appliances, and incentives for installing renewable energy systems.
Q: Does Appalachian Electric Cooperative have any community outreach programs?
A: Yes, we are dedicated to giving back to our communities and supporting our members. We offer a scholarship program for high school seniors, donations to local schools and organizations, and volunteer opportunities for our employees and members.
Q: How can I stay informed about news and updates from Appalachian Electric Cooperative?
A: You can stay informed by visiting our website, signing up for our e-newsletter, or following us on social media. We also send out alerts and notifications for important updates, such as planned outages or severe weather warnings.At Appalachian Electric Cooperative, we strive to provide our members with reliable and affordable electric service. We are committed to excellent customer service and offer a variety of options for starting or stopping service, billing and payment, and reporting outages. Our FAQ section is a helpful resource for answering common questions, but if you have any other inquiries, please do not hesitate to contact us. Thank you for being a valued member of our cooperative.
1. How do I start or stop service with Appalachian Electric Cooperative?
To start or stop service with Appalachian Electric Cooperative, you can visit their website or contact their customer service department.
If you are a new customer looking to start service, you will need to fill out an application form and provide proof of identification and proof of ownership or lease for the property. You can also schedule an appointment for a technician to come out and connect your service.
If you are an existing customer and need to stop service, you can do so by contacting the cooperative and providing them with your account information and a forwarding address. They will then schedule a time for a technician to disconnect your service.
It is important to note that there may be fees associated with starting or stopping service, such as a connection fee or a final bill fee. It is best to check with the cooperative beforehand to understand any potential costs.
Please refer to Appalachian Electric Cooperative's website for more information on starting or stopping service or contact their customer service department for assistance.
2. What are the available billing and payment options for my electric bill?
There are several billing and payment options available for your electric bill through Appalachian Electric Cooperative. These options include:
- Online Billing and Payment: You can access your account online and view your bill, make payments, and set up automatic payments.
- Pay by Phone: You can make payments by phone through our automated system by calling (555)-555-5555.
- Mail: You can also mail in your payment to our billing address at 123 Main Street, Anytown, USA 12345.
- In-person: Payments can be made in person at our office located at 456 First Avenue, Anytown, USA 12345.
- Bank Draft: You can set up automatic payments through your bank account.
- Budget Billing: This option allows you to pay a fixed amount each month, based on your average usage.
Choose the payment option that works best for you and ensures timely payment of your electric bill. If you have any questions or need help setting up a payment option, please do not hesitate to contact us.
3. Is there a power outage map or notification system that I can access for updates?
Is there a power outage map or notification system that I can access for updates?
Yes, Appalachian Electric Cooperative offers a power outage map on their website that provides real-time updates on any reported outages in the area. This map can be accessed by clicking on the "Power Outage Map" tab on the homepage. Additionally, you can sign up for their notification system by providing your contact information and selecting your preferred method of communication (text, phone call, email). This will ensure that you receive timely updates on any outages affecting your area. With these tools, you can stay informed about any potential power outages and plan accordingly.
4. How can I contact Appalachian Electric Cooperative in case of an emergency or to report a power outage?
One way to contact Appalachian Electric Cooperative in case of an emergency or to report a power outage is through their website. On their website, there is a "Contact Us" section that provides a phone number, email address, and mailing address for emergency situations. This information can be accessed easily by clicking on the "Contact Us" tab on the navigation bar. In addition, the website also has a power outage map that provides real-time updates on any outages in the area. Customers can also report a power outage directly through the website by clicking on the "Outage Center" tab and filling out the form. This provides a quick and efficient way to report any issues and receive updates on the status of the outage.5. Are there any additional services or programs offered by Appalachian Electric Cooperative, such as energy efficiency or renewable energy options?
Appalachian Electric Cooperative not only provides reliable and affordable electricity to its members, but also offers various additional services and programs. One of these services is energy efficiency programs, aimed at helping members save money on their electric bills while also reducing their environmental impact. These programs include energy audits, where professionals assess a member's home for potential energy savings, and rebates for energy-efficient appliances.
In addition to energy efficiency, Appalachian Electric Cooperative also offers renewable energy options. Members can choose to participate in the cooperative's Green Power Switch program, which allows them to support the generation of clean, renewable energy in their community. This program offers members the opportunity to purchase green power blocks, with each block representing 150 kilowatt-hours of renewable energy.
Other services and programs offered by Appalachian Electric Cooperative include budget billing, which allows members to pay a consistent amount each month based on their past energy usage, and a low-income energy assistance program for households in need. The cooperative also has a community Solar Share program, which allows members to subscribe to a portion of a solar array and receive credit on their electric bill for the energy produced by their share.
Appalachian Electric Cooperative goes beyond simply providing electricity to its members and offers a variety of services and programs to promote energy efficiency, renewable energy, and financial assistance.
Appalachian Electric Cooperative continues to strive towards providing reliable and affordable electricity to our members. We offer various options for starting and stopping service, as well as convenient billing and payment options. In the event of a power outage, our outage map and dedicated customer service team are available to assist you. Thank you for choosing Appalachian Electric Cooperative, and we look forward to serving you in the future. If you have any further questions or concerns, please do not hesitate to contact us.
