BLUETTI EP500Pro Solar Power Station | 3,000W 5,120Wh

FAQS

• Q1: Can it connect to the BLUETTI B230/B300 expansion batteries?

  A1:

  Yes. You can connect it with B230/B300 battery with the DC input cable and P090D to MC4 cable*.
  * Sold separately.

• Q2: Does EP500Pro support App control?

  A2:

  Yes. Once connected via WiFi or Bluetooth, the BLUETTI App will enable you to control the EP500ProPro remotely, like switching the working mode and upgrading the firmware.

• Q3: Can I use EP500Pro as a UPS?

  A3:

  Yes. It supports four UPS modes:
  1. Standard UPS.
  2. Time Control UPS (Pay less for higher electricity consumption).
  3. PV Priority UPS (Recommended for regions with sufficient solar energy). 4. Customized UPS.

• Q4: How do I connenct this to my home main panel?

  A4:

  BLUETTI recommends a competent and trained licensed electrician undertake the task.
  Connect the wires of critical equipment from your house electric panel to BLUETTI Smart Home Panel*.
  Then connect EP500Pro to the Smart Home Panel.
  * Sold separately.

• Q5: What is the UPS switching time?

  A5:

  There are two types of working conditions of UPS for EP500Pro system.
  1) No delay for online UPS;
  2) 20ms from standby UPS.

• Q6: What is the maximum input charging power of the BLUETTI EP500Pro?

  A6:

  4,000W Max.

• Q7: How can it reach 3,000W AC recharging?

  A7:

  Plug it to a 30A wall socket with the 30A AC charging cable*.
  * Sold separately. (Click here to learn more.

• Q8: What kind of solar panels should I choose for EP500Pro?

  A8:

  PV input requirements for EP500Pro:
  Open Circuit Voltage: 12-150V
  Input Power: 2,400W Max.
  Include MC4 connectors.
  Highly Recommended:
  6x BLUETTI PV120: ≈8hrs*.
  5x BLUETTI PV200: ≈6hrs*.
  3x BLUETTI PV350: ≈5.5hrs*.
  * For reference ONLY.

• Q9: Can I use my solar roof to charge the EP500Pro?

  A9:

  Yes, but please note your solar roof should have:
  1. NO micro-inverter
  2. an open-circuit voltage of 12-150V
  3. MC4 connectors
  However, when the OCV falls in 150-550V, you can also use BLUETTI D300S* to step down the voltage and achieve solar charging.
  * Sold separately.

• Q10: Can I connect two EP500Pro together for more power (240V Split Phase Bonding)?

  A10:

  Yes. With the Fusion Box (P030A), you can connect two EP500Pro in series for 240V/6,000W output.

• Q11: Can EP500Pro connect with EP500?

  A:

  No. Only EP500 to EP500, or EP500Pro to EP500Pro is acceptable.

• Q12: Can it charge and discharge at the same time?

  A9:

  Yes.

• Q13: How do I know whether my appliance can work well with the EP500Pro?

  A13:

  Calculate the total wattage of your devices. EP500Pro should work if the load doesn't exceed its rated 3,000W.

• Q14: How long can it run my device?

  A14:

  Running time = Battery capacity × DoD × η ÷ Device rated power
  DoD refers to Depth of Discharge and η is local inverter efficiency.
  For EP500Pro, both DoD and η are 90%. If you run a 1,000W microwave oven with it, the running time will be:
  5,100Wh × 90% × 90% ÷ 1,000W ≈ 4.1hrs Note:
  1) The formula is NOT suitable for inductive loads with compressors, like refrigerator, air conditioner, etc.
  2) The above data is for reference ONLY.

• Q15: Is the EP500Pro power station waterproof?

  No. Also, please do NOT store it in a humid environment for a long time.

• Q16: When I keep the power plugged in, will EP500Pro stop charging automatically when fully charged?

  Yes. And when the SOC is less than 100%, EP500Pro will automatically charge again without damage to the battery.

• Q17: Is it possible to replace the built-in battery?

  No. If the internal battery pack is faulty or even dead, please contact BLUETTI Customer Service.

• Q18: How is it different from the EP500?

  The main differences are:
  1) Output power : 3,000W AC power for EP500Pro, while 2,000W for EP500.
  2) Solar Input: 2,400W for EP500Pro, while 1,200W for EP500.
  3) AC Input: 3,000W for EP500Pro, while 600W for EP500.
  4) Output Port: EP500Pro has one more 100W USB-C port and 1 NEMA L14-30 port.
  5) Recharging: EP500Pro supports charging from car cigarette lighter and lead-acid battery, while EP500 doesn't.

• Q19: How is it different from the AC300?

  The main differences are: 1) Battery: AC300 has no built-in battery and must work with B300, while EP500Pro connects with B300 only for capacity expansion. 2) 30A AC Output: EP500Pro has an L14-30 port while AC300 has a TT-30 port. 3) Maximum Input: 5,400W for AC300 with two B300, 3,000W with one B300, while 4,000W for EP500Pro. 4) Weight and Dimensions: AC300 is smaller.

• Q1: How does the Bluetti subscription work?

  The Bluetti subscription allows you to pay a monthly fee for your AC180 Solar Portable Power Station. You can cancel whenever you like and return your AC180 Solar Portable Power Station with no hidden fees. We send you a shipping label (return costs on us), and you return your AC180 Solar Portable Power Station in the original packaging.

• Q2: What’s included with the Bluetti subscription?

  The Bluetti subscription includes a brand new or like-new AC180 Solar Portable Power Station (normally a $999 product to purchase) and a warranty for as long as you keep your Bluetti subscription for any issues that may arise, with the exception of user error or gross negligence.

• Q3: Is this the same as financing or a rent-to-own program?

  This is not a rent-to-own program. When you cancel your Bluetti subscription, you are required to return your AC180 Solar Portable Power Station. The goal of the program is to provide ongoing value through a variety of benefits as well as new future products, not to create more options to buy a AC180 Solar Portable Power Station.

• Q4: Can I cancel anytime? Are there any hidden fees?

  Yes, you can cancel your Bluetti subscription at any time. No contract, hidden fees, or gotchas. We cover the return shipping label as well.

• Q5: What if I want to upgrade my BLUETTI AC180?

  This is not a rent-to-own program, as our Bluetti subscription includes flexibility, service components, future upgrade opportunities, and a lifetime warranty. However, you may still contact us if you are interested in purchasing your AC180 Solar Portable Power Station, as we are often able to create an option where a portion of your monthly payments to-date can be applied as a discount against the listing price.

• Q6: What if the BLUETTIE AC180 is damaged?

  Please contact us as soon as possible. We will work with you to evaluate the cause, and with the exception of intentional, excessive, or grossly negligent damage, we will ship you a new product or component and cover shipping fees in both directions. Depending on the degree of user fault, you may be charged for replacement components, parts, or shipping fees. If you’d like further assistance, feel free to contact us at support@fragile.co.

• Q7: How do I track my order status?

  Updates are sent to the email address you used to sign up. This includes: order in review, order approved, tracking number received (at which point you can opt for additional delivery status updates), out for delivery, and order delivered. Text messages are also sent for the initial order request and delivery of your package. If you’d like further assistance, feel free to contact us at support@fragile.co.